MAS Aparthotel EU

I use to stay at this place and has rated it top all the time, service were normal on top but things has changed.
As a VIP customer I will upon arrival receive a bottle of wine, as a compulsory gift. I forgot it but the hotel check in review reminded me. I looked around in the room but did only see one small bottle red wine on the kitchen table and one white in the fridge. To be sure I would to the hotel, who wrote back it was on the counter or in the fridge. Nothing about what kind it was.
After two days I opened the red wine, which was undrinkable.
At check out I was asked any use of minibar, which I answered no but that I took the wine as instructed by the message from the hotel.
I was clearly told, it was not that bottle, it should be white wine and a special one indeed. I had to pay for the one opened and then I could get the compulsory white wine bottle with me, which I declined as I was leaving.

This behaviour leaves me with a bitter taste and I will not recommend the MAS apartment hotel to others, as I normally have done over the last three years.

It was more important to get the price for the small bottle of wine that to give the customer service they were writing to me to have.

I use to stay at this place and has rated it top all the time, service were normal on top but things has changed.
As a VIP customer I will upon arrival receive a bottle of wine, as a compulsory gift. I forgot it but the hotel check in review reminded me. I looked around in the room but did only see one small bottle red wine on the kitchen table and one white in the fridge. To be sure I would to the hotel, who wrote back it was on the counter or in the fridge. Nothing about what kind it was.
After two days I opened the red wine, which was undrinkable.
At check out I was asked any use of minibar, which I answered no but that I took the wine as instructed by the message from the hotel.
I was clearly told, it was not that bottle, it should be white wine and a special one indeed. I had to pay for the one opened and then I could get the compulsory white wine bottle with me (150ml), which I declined as I was leaving.

This behaviour leaves me with a bitter taste and I will not recommend the MAS apartment hotel to others, as I normally have done over the last three years.

It was more important to get the 10€ for the small bottle of wine that to give the customer service they were writing to me to have.

Excellent stay with really good staff. One downside was an odd shower with seemingly no obvious way of knowing what was hot as seemed opposite way to rest of taps and took ages to get hot. Huge apartment mind!

Extremely spacious room, clean, friendly staff, which immediately reacts in the event of any need. The only thing is slightly old equipment, particularly in the bathroom. Very well located, close to European institutions and near to a shop.

We spent a weekend in Brussels and we decided to stay in MAS Aparthotel.
The experience was really good: impeccable service, very friendly staff, very wide rooms, very complete breakfast delivered directly to our room, very quiet neighborhood, etc.
It felt like being at home but with the comfort and amenities of staying at a boutique hotel.
Furthermore, the location is very centric and close to many of the highlights of the city.
We really recommend MAS for romantic weekends, business trips or longer stays.

The property was spacious, this was a big plus. It was also on a quiet street, but not far away from the main road.

Unfortunately I didn't receive the free upgrade I was promised on the phone, but the stay was still very pleasant.

Very nice place to stay.
Very much appreciated.
Very good value for money.
It is nicely located.
The staff have been very helpful and kind.
I have already recommended the place to my friends and family.
It is really a very lovely place to stay.
I will for sure book it in the future.

MAS Aparthotel EU exceeded my expectations in every way. The staff were exceptionally friendly, professional, and attentive, ensuring a seamless and comfortable stay. The facilities were modern, clean, and well-maintained, offering everything needed for both short and long-term stays. The location is absolutely ideal, with convenient access to key landmarks, public transport, and local amenities. Whether for business or leisure, this hotel provides a perfect combination of comfort, convenience, and excellent service. I highly recommend MAS Aparthotel EU to anyone visiting the area.

I usually stay here when I travel to Brussels. The location is great, close to the city center and Place de Schuman and there is also a grocery store not far away.
Always helpful and polite staff, smooth check-in and check-out, very good place to stay when on business trip to Brussels.

Excellent, comfortable and very spacious appartments, nicely decorated and with views on the inner city block gardens. Very good location for those visiting EU institutions and easy metro ride to central Brussels neighborhoods. Very quiet and with a number of good restaurants at walking distance.

Very easy and proffesional reservation system and very helpful and efficient multilingual staff.

I have stayed many times at the MAS Aparthotel EU, and each time I am very happy with the size (even the "small" studios), cleanliness, the speed of the wifi and even the lighting in the rooms. All the staff I have been in contact with (reception, breakfast, cleaners) are friendly and helpful.

Great place to stay on edge of European quarter. Very quiet. Spacious room. Good facilities. Easy to self cater. Easy walking distance to parks, shops, restaurants and well connected to metro and bus routes. Short walk to tourist destinations.

Everything wonderful, the location unbeatable and very well connected, the room spectacular and very comfortable, the cleanliness and hygiene is top, the decoration of a magazine, the staff very helpful and friendly. The only criticism is to myself for not staying more days... I'll be back for sure.

Don’t be fooled like me by very nice pictures! In fact, I got a very cold place in a basement (!!!) with freezing floor. The heater worked 24/7 but it was not enough to make this space a bit warmer. To feel worm we had to put on winter jackets inside. Definitely do not recommend! For this price you will find many other normal places which are not cheating customers

素敵な部屋でした。キッチンもちゃんとしていて料理を普通に作れます。

Perfectly located (close to main train station and EU buildings), quiet and safe neighborhood, spacious and clean apartment, fully equipped with a very helpful and polite staff! Everything I needed for a visit in the heart of EU!

Staff very friendly, location was perfect. Not far away from places of interest and far enough away it was nice and quiet at night. Comfortable bed and good water pressure in shower. Highly recommended great stay in Brussels.

Big room

Fantastic place in Brussels. Conveniently located near metro stations, restaurants, and supermarkets. The house is renovated and features comfortable suites. The staff is friendly and helpful. Area is quiet and peaceful.

Notre sejour a ete tres agreable. L'emplacement est ideal. Attention en revanche a bien reserver une place de parking!
Le personnel est vraiment disponible, courtois et souriant. Je recommande l'établissement sans hesitation.