Prana Boutique Hotel

Hotel didn’t have much going on and barely people staying. The pool was dirty and not cleaned all 5 days there. Food was mediocre

We did not use the pool as it always looks a little funky, stagnant. Grounds are beautiful except where you park the bikes, it’s filthy and lots of ants. We would have preferred an upper level room like our last stay, but we were not given a choice and received a ground floor room with no view.

Great place to stay

I really enjoyed it

Walking distance to several restaurants, safe and quiet when we were there. Onsite facilities such as the rooftop pool, pool at bottom, and quality of food at restaurant weren’t as good as perceived through photos and other reviews. It’s a solid stay, 4-5 stars.

The light at night kept turning off and on
Breakfast was absolutely ridiculous, no pancakes for all 5 days and cold drinks. One of the days they only brought us one fruit bowl when we asked for 2 because they didn’t that fruits
The shower water was coming to the room
Lizard in the room
When we first arrived, we had to wait at least 30 mins until we got up and talked to the front desk girl and we never got our welcome drinks

Positives: Super charming and welcoming hotel with an amazing pool and rooftop. Staff was friendly and helpful. It’s not in the middle of the city where most restaurants are, but an easy 10–15 minute walk gets you there. There’s a great supermarket right across Avenida Cobá, and parking is conveniently in front of the hotel. They offer beach towels, and our room was comfortable. Best of all, there are three super cute and friendly orange cats living on the property.

Ok: Breakfast is included but with limited options; still decent to start the day. The shower drain was initially too tight, preventing proper water flow, but loosening it solved the issue.

Negatives: Towels could be fluffier, no non-dairy milk options at breakfast, and our balcony’s sliding door was hard to pull.

Overall: A cozy, cat-friendly boutique stay with a great location and relaxing amenities — with a few small details that could make it even better.

Very nice hotel with a pool next to the bar and restaurant. Room with two double beds was fully equipped including bathrobes. Good breakfast included. Check in bellman was very informative.

Staff was helpful.

All very well, a very nice place and his staff very attentive, except for one, the bartender, he was very unfriendly, he was annoyed that he paid in Mexican money and he snatched my money from my hand, but...

Excellent location for first-timers , solo travelers and anyone who rather be in walking distance to shops and restaurants. Breakfast menu can be better but not a big deal. The only thing was that the charge for washcloths if you they can’t get the stain out which most women wear some form of makeup so ladies bring your own. Not very busy location and easy to get to things from that location. Overall, great stay!

Overall I would rate our experience here a 5/10. When we arrived, we had one person in front of us checking in and it took nearly 45minutes to check in. Once we checked we arrived to our room, our rooms and the hotel itself is very beautiful. We then found out the elevator did not work so for our stay we had to take the stairs. Since it was a long trip, we decided to have dinner at their restaurant the food wasn’t just ok, but during our stay the lights were constantly going out. During dinner they went out around 4 times and a couple more times throughout the night. The area outside is not the cleanest but I will say I didn’t feel unsafe walking even at night. There is a supermarket just a short walk from the hotel. The next morning we had breakfast which was included for us but the menu was extremely limited. The only drinks included were coffee, tea and milk followed by 6-8 dishes. I wanted the waffles but during my entire stay the waffle machine was broken. They also had an extended breakfast menu which you could order from for an extra cost. The staff is very nice and friendly so no complaints about that. Checkout took a longer amount of time than expected as they check the room during that moment to make sure there is no damage. We used 2 small white towel to dry our face which left some makeup and this resulted in them charging us for both towels claiming they could not clean them so they had to replace them. Lastly, if you are used to US hotels I would skip this one.

The shower in room has no privacy

Some of the staff were really rude and not accommodating

The property was small, but nice. It was clean and quiet. It was located downtown, so if you needed to walk to something, things were at hand.

Very nice property in the city, well kept,

This is the second time I stay and the only reason I choose it’s for the location this is the same guy who make the check in he toll me it’s low season when he take me to the room it was on the corner the 103 queen bed and when I make the reservation it was king I toll him last time I made the same one and they give me exactly the same room I reserved this time no chairs no table only where you hang your clothes and he toll me it’s that what it’s available I stay for 5 nights and I was returning he could be more flexible good thing I not thinking of retuning to Tulum the beaches where horrible

Beds are extremely hard sleeping it's like sleeping on the floor without a pallet.

The rooms were clean and modern and very comfortable. Cleaning service was very good. The main pool was good size and clean, there is fun rooftop area with good views and soaking tubs. Our breakfast was included, you ordered off a menu and it was tasty and filling.
If you have rented a car and want to see a lot of sites, Centotes, mayan ruins, etc great location. You can still walk to good restaurants in Tulum and ten minute bike ride to beach. There is really no public beach in Tulum and had much seaweed. Jaguar beach is US$20 per person entry fee. The Jaguar park beach is very nice and we did stop at Paraiso beach club which had nice facilities along with the very nice Jaguar park beach.

Absolutely beautiful property, location is too notch, walking distance to everything.