Platinum Hotel & Convention Hall Balikpapan

Hotels
8.9 (22 reviews)
Jalan Soekarno Hatta No.28 , Balikpapan , id

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Free
Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Clubhouse
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
See all facilities

Review Highlights

Pros:
Proximity to mosque
Excellent food and beverage
Good service
Cons:
Lack of ironing board and iron
Limited amenities

Categories

Cleanliness
7.5
Guests appreciated the cleanliness of the hotel.
Service
8.3
Service was generally appreciated, although there were some complaints about the lack of ironing board and iron in the guest room.
Location
8.1
The hotel's proximity to the mosque and convenient for Muslim guests was highlighted positively.
Room Quality
7.8
Guests found the hotel food and beverage excellent and worth the money, but noted the absence of an ironing board and iron in the guest room.
Amenities
7.2
Some guests appreciated the available amenities, while others wished for the inclusion of an ironing board and iron.
Value for Money
6.9
Mixed feedback regarding the value for money, with positive notes on the food and beverage quality and negatives about the lack of ironing facilities.
Food and Beverage
7.3
Most guests found the hotel's food and beverage offerings excellent, although there were some complaints about the limited options and lack of variety.
Overall Experience
7.7
Overall, guests had a positive experience with some minor complaints related to amenities and room facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-30 07:52

Property Description

Luxurious Accommodation
Platinum Hotel & Convention Hall Balikpapan offers a luxurious stay with stunning mountain views, a relaxing spa, and a refreshing outdoor pool.

Top-Notch Amenities
Guests can indulge in the free sauna, steam room, and whirlpool facilities, ensuring a rejuvenating experience. The hotel also provides complimentary shuttle services and free airport transfers for added convenience.

Convenient Services
With free WiFi, on-site dining options, and car hire services, Platinum Hotel caters to all your needs during your stay in Balikpapan. Don't miss the chance to experience comfort and luxury at its finest - book your stay now!

Important information:

Please note that the swimming pool has been closed till April 22, 2022, due to special maintenance.

The swimming pool will be re-open on April 23, 2022.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    People no matter the age stay for Rp 330,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 22 reviews
Cleanliness: 7.5
Service: 8.3
Location: 8.1
Room Quality: 7.8
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 7.7
P
Prapti Ira • couple • id
8
2025-09-12 • via Nuitee
H
Haji • young couple • bn
9
Superb
Pros:

The mosque is just right the corner and very convenient for ur Muslim guest to perform prayer, hotel food and beverage too excellent and worth for money.

Cons:

No ironing board and iron in the guest room.

2025-03-02 • via Nuitee
P
Putu • young couple • id
10
Exceptional
2025-01-13 • via Nuitee
R
Rohmatdi • family with young children • qa
10
Exceptional
Pros:

Two wonderful receptionist (esti n rita) are exceptional, helpful, customer service oriented.
Thank a lot

2024-12-06 • via Nuitee
B
Bernhard • young couple • de
8
Very good
Pros:

Very clean hotel. The rooms can only be reached with the elevator with the room key, which I find very positive.
The staff is very friendly. Will definitely use the hotel again if there is one in town.

2024-11-02 • via Nuitee
M
Michael • solo traveller • au
8
Very good
Pros:

Breakfast

Cons:

Noisy during my stay

2024-10-17 • via Nuitee
A
Ajib • review category business travellers • id
5
Did not worth the price
Pros:

Comfortable room

Cons:

Location was quite far from city attractions. Elevators did not work properly, and there were only 3 small elevators to accommodate guests. Bathroom door inside the bedroom could not be closed properly. In-room service took more than 1 hour, and my food came cold. I ordered soup and it was already cold. Disgusting. Definitely did not worth the price.

2024-10-04 • via Nuitee
R
Rob • friends
10
Pros:

This hotel is a very well appointed with an exceptionally helpful staff. It boasts a number of restaurants on site, including a rooftop bar with majestic views of the city. Best breakfast buffet I've ever had.

2024-08-09 • via Nuitee
A
Adrian • family with young children • id
9
Best hotel in Balikpapan
Pros:

The staff were excellent, very friendly and efficient, room was clean and nice rooftop restaurant with good quality western food

Cons:

No western options for breakfast

2024-07-17 • via Nuitee
N
Nurul • family with young children • id
9
Superb
Pros:

Breakfast was delicious

2024-07-08 • via Nuitee
J
Julie
4
Stay somewhere else
Pros:

I would not recommend saying here - room key really didn’t work, basin didn’t empty, no atmosphere in the restaurant. We were unlucky and had a connecting room where you could hear every sound from next door and I mean every sound from bathroom noises to every single word spoken.
They agreed to a late check out free of charge (2pm instead of noon) then phoned us at 1pm to say we’d be charged 50% of the room rate for this….
On the plus side - the staff were lovely and the breakfast was good but I would not recommend staying here.

2024-06-28 • via Nuitee
J
Juncheol
8
Nice hotel in Balikpapan
Pros:

Nice Hotel in Balikpapan, location is a bit isolate so better to avoid if you want to stay in City.

2024-06-03 • via Nuitee
C
Christopher • young couple • gb
10
Exceptional
2024-04-02 • via Nuitee
S
Sutanto • family with young children • id
9
Superb
2024-02-04 • via Nuitee
S
Sutanto • family with young children • id
8
Very good
2024-02-04 • via Nuitee
N
Nokukhanya • family with young children • za
10
Exceptional
2024-01-07 • via Nuitee
Z
Zachary • solo traveller • us
7
Good
2023-10-31 • via Nuitee
G
Grace • young couple • au
8
Very good
Pros:

Very comfy beds, pleasant staff, breakfast was great with lots of options. Gym is great with excellent equipment.

Cons:

We arranged an airport pickup but were disappointed by the car showing up an hour late. When we asked what happened, they said it was due to traffic- however this didn’t seem to be true as they sent a message saying be there in 15 minutes (the total travel time) only after we followed after landing and waiting a while. Apart from that it was a good stay.

2023-07-24 • via Nuitee
D
Denis • family with young children • id
8
Very good
2023-05-27 • via Nuitee
E
Elvincent
10
Pros:

Comfortable

2023-02-02 • via Nuitee