Crossbasket Castle, Hotel & Restaurant

Staff are totally amazing . Very welcoming. Location is in a very tranquil environment. Castle is stunning with beautiful artwork . Bedroom is so comfortable with balcony .I was in the deluxe room . Food in restaurant was amazing..relaxing jazz music in background. Then jazz band at 7pm. I was in my glory. I could easily move in here..

Had dinner for the second time here with friends. Had been here in November for my husband’s birthday and loved it, cosy, romantic, good service.
However this time just ‘good’.
We were sat down at a bar table immediately but no drinks order was taken, the host just walked away, no menus to peruse etc, we waited a bit for a drinks order to be taken then the drinks took 25 minutes to come, so sat a a table with no drinks order or menu to keep us occupied.
We were taken to our table around 45 minutes later and again were seated with no menus, another wait, the menus are far too big for the tables.
Eventually we got our food, I had a the smoked salmon starter which was nice apart from the red onion on it, odd combination. The main meal was good, monkfish. Only one bread roll came out for 4 people also.
Service was slow and I’d say for the type and cost of this restaurant the service is not at the right standard. Serving from the wrong side, clearing from the wrong side, used plates not carried and cleared the way you would expect from a restaurant of this cost.
The restaurant is beautiful and the staff were lovely but it needs to up its game to match the surroundings and cost to make it amazing.
The entertainment is a great bonus.

My wife and I were given a £100 voucher at Christmas and decided to spend it in the restaurant on the occasion of our wedding anniversary. On arrival I presented the voucher and we ordered the three course lunch plus drinks . It was a reasonable meal although the main was pretty average certainly not as good as on our one previous visit . I asked for the bill which I felt was a bit steep at £82 and asked if they would deduct it from the £100 voucher , the waitress came back and said if the bill was more than 75% of the voucher we couldn’t keep the balance for a future visit but could add some drinks or whatever to the bill . This was not explained to me on arrival and we decided to leave without further items ordered , basically down £18 , I am livid that we have been treated like this , it won’t be a surprise to know we won’t be back . I’ve never come across this before and will certainly not be recommending this restaurant.

We went there for a 70th birthday lunch (booked beforehand) As none of us had been for a meal there before we were excited! The place is lovely beautifully laid out clean and most of all relaxing We were seated menus out then we were asked for drinks as 4 of us wanted wine we decided on a bottle Sauvignon Blanc It was lovely we had our meal (2 course lunch) which was beautiful Fortunately we decided against more wine or coffee) when we got the bill it was £70 for a bottle ( we didn’t get a wine list beforehand) We were stunned really We paid and left Everything else was just lovely but that definitely left a sour taste definitely felt as if we had been ripped off !!

Everything about this huge venue has been expensivly tastefully styled.
The Castle has only 9 bedrooms there are 40 in the new block. Ours (1) was huge and comfortable but why it was all cream and white with a loose carpet, and loose fire surround I dont know. It screamed out for wallpaper, which the bathroom has.
Fabulous curtains, bed, and views down to the river and trees.
Our bathroom was superb, but the extractor did not work,with the biggest fast fill bath and hot towel rail etc.etc
However when the second evening we found no hot water or heating (after some electrical work) my evening was VERY spoiled. If only the duty staff could have apologized, but NO !
The river and the express way do create back ground noise, and the charming dinning rooms in the castle are seldom used, you need to cross the large car park to eat at Foverans & Trocederos (end of week only). The Castle is charming but the bar less so. I wish there were a guests sitting room!
We climbed the 14c Tower stair and viewed that suite but it is greatly modernised.
Our dinners in Foverans were very ordinary and the menu disappointing. But breakfast was much better. We found the wine list way over priced.
Building of yet another vast extension , the Spa, goes on.
Such a shame that this incredibly smart hotel/estate has so little atmosphere.
It is in fact only designed as a Wedding Venue.

The whole place is perfect

Rooms were huge and spotless. The whole place was kept immaculately

Was given a gift voucher for my bday by my colleagues. I attended with my husband for an overnight stay with the dinner at trocadero’s package. I loved every minute from check in to dinner, bfast and departure. It was a lovely and special experience. We had afternoon drinks in the castle bar and a wander by the waterfall before getting ready for dinner. Dinner was very good, we had lovely starters and chateaubriand which was perfect. I was concerned the portions would be small but didn’t find this to be the case. I had plenty to eat as did my husband and could not make desert. The entertainment in the restaurant was fab I especially enjoyed the interaction with the amazing dancers. Something bit different and gives Tracadero’s a very unique feel. I thought the whole experience was excellent value for money, it does feel 5 star. I think the addition of the spa will elevate this hotel but probably the price as well. I hope I will be back.

The luxury of this hotel is the best. Professional friendly staff , the restaurants serve the best quality food and the choice is phenomenal . All the extras . I have eaten in Michelin starred restaurants with less Enthusiasm . The kitchen has been trained by Michael Roux and you can tell by the quality and presentation. Every single detail is exceptional.

Hidden gem. Beautiful property with excellent maintained gardens

Le grand luxe

Amazing hotel and restaurant

We stayed for one night with friends. From just walking up to the door to head to reception I could already tell it was going to be beautiful. The decor is stunning throughout, immaculately clean you can tell a lot of thought and money has been put into it everywhere I looked I just kept thinking wow. The lady who checked us in was lovely, so friendly and welcoming, we had everything we needed in our room which was beautiful. We had drinks in the bar which is gorgeous the staff were really friendly. We spent the evening at Trocadero’s it’s one of the best nights we’ve had. Again the staff are so welcoming and friendly, the entertainment was fantastic such a variety loved every minute of it. We sadly didn’t make it over to the castle which I was keen to see but we just were too settled in the bar then at Trocadero’s. Really can’t wait to come back, slightly concerned the prices will increase once the spa is complete but at the moment I’d say it’s really good value for money.