Courtyard by Marriott Erie Bayfront

A reservation means nothing at this hotel. Booked a bayfront room to celebrate my wife’s birthday. Arrived at 4 pm to check in and were told our room was not available and we were move to the Fairfield at the mall. I found out later that nine other reservations were changed to the Fairfield.

To top it all off our credit card was charged as if we never showed up for our reservation.

I have been a Marriott Rewards member since 1989, which apparently carries no weight if management needs your room because someone else did not properly plan.

Terrible experience and will never go back to this hotel. Marriott corporate needs to get involved at this location. No way to treat a customer

Cleanliness, location, outdoor space

It was amazing

I have always been a big fan of Bayside of Erie. My family and I frequently visit for weekend getaways, and it’s long been one of our favorite destinations.

For my birthday this year, I decided to make the trip extra special by booking a balcony room at the Courtyard by Marriott—a feature I had never experienced before in Erie. I made the reservation back in March for a June stay, paying in advance and carefully planning our trip. I was genuinely excited and had everything mapped out, even beginning to pack.

Less than 24 hours before check-in, I received a lengthy email from a supervisor informing me that my reservation had been moved to a nearby property. No prior notice —just a last-minute change.

When I called the hotel for clarification, the only information I was given was that the property had been oversold.

Unfortunately, it certainly felt like my reservation was displaced in favor of another group, possibly a wedding party or similar event.

To make matters more confusing, about an hour later I received another automated email confirming my original reservation and saying they were “looking forward to my visit.”

This level of disorganization and miscommunication only added to the frustration.

Altogether, this was an incredibly disappointing experience. It’s very discouraging to be treated this way as a loyal guest who planned well in advance.

Since then, I’ve read other reviews and discovered that this is not an isolated incident—particularly when it comes to balcony or bay view rooms.

Sadly, this experience has completely soured my perception of the property, and I will not be returning. It’s hard to support a business that treats its guests this way.

Good luck and happy travels to others—I sincerely hope your experience is better than mine.

Nothing

Very nice, well conceived layout. Very pleasant staff, nice parking, clean. Rooms are well done and clean. The view is beautiful of the lake. Lakefront views from both the restaurant and bar. Very nice walking, jogging area along lake. Location, location, location.

Beautiful location, we had a balcony room over the bay and it was gorgeous

The location is beautiful.

Just hope you never have an issue here because the management team are spinless cowards that hide behind the staff. They canceled my reservation and booked me elsewhere without my consent. When I tried to get the gm info I was told they were out of his business cards so they didn't know his information. After doing some research myself I sent an email to Thomas and another manager Laura and crickets no response. I had to cancel my credit card to avoid fees for a cancelled stay that was the hotels fault for double booking. And yet to hear any response from management

We liked the king-size bed. The walk-in shower was great, no stepping over a tub.

The room was so clean and the pools were amazing!!

The staff we interacted with were very friendly and helpful. Your restaurant was nice and the food was very good. However, the room we had, #209, had some issues which should not have been present when we checked in.

Upon entering the room on Sunday I noticed the mirrored closet door popped open by about 4 inches. It could not be closed because it would hit the wall frame on the right side and pop back out. I went down to the front desk and told the woman who I believe was named Laura about it. She said she would notify maintenance. The next day, Monday, it still was not fixed so I again went down and told the front desk about it. When we checked out on Wednesday it still had not been repaired. Because of the location of the closet door in the hallway both my wife and I bumped into the open door at night while going to the bathroom. It was an annoyance that should not have been present and could injure someone if you were not paying attention while walking by.

We did not walk barefoot near the refrigerator until Wednesday morning. Upon doing so I stepped on something sharp. I found a small piece of broken glass, then another and another. I put them on a napkin and gave it to the front desk clerk when we checked out. It was obvious that area of the room in front of the refrigerator had not been vacuumed properly before we arrived. There was also a bad smell coming from the refrigerator area and the outer cabinet door in front of the refrigerator was missing.

The cable TV kept freezing while we were watching every day. Yours is the first hotel that I have had that happen. Also, the hinge on the bathroom door would pop loudly when opening the door. This startled my wife when I opened the door while she was sleeping and woke her up. The only way to prevent this was to not close the door fully.

The issues mentioned turned what should have been a stress less stay into one with many concerns. For the price paid it was totally unacceptable and should not have been present. Each room should be fully inspected before renting to insure there is nothing that will cause grief to those renting them. Clearly, that was not done at your hotel.

The manager asked in an e-mail how our stay was and after telling him about the above mentioned issues he did not offer a partial refund for the room issues. I was then contacted by a second individual from the hotel who did not offer anything for our poorly maintained room other than an apology.

I will never stay with Marriott again and all my friends and family will know about our experience and lack of customer service by Marriott management.