Hôtel Plaza Québec par JARO

Hotels
7.7 (4192 reviews)
3031 Boul. Laurier , Quebec City , ca

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff at the restaurant
Convenient location near restaurants and shops
Cons:
Dirty floors and towels
Cold pool and inadequate amenities

Categories

Cleanliness
5.69
Many comments on dirty floors, funky towels, and unclean bathrooms indicate significant cleanliness issues.
Service
8.66
Staff were friendly and provided good service, particularly highlighted by the restaurant staff.
Location
9.2
The hotel is conveniently located near restaurants and shops.
Room Quality
6.65
Rooms did not match the photos, and specific issues with quality were mentioned.
Amenities
7.18
Amenities such as the pool being cold and crowded, and lack of expected facilities contributed to dissatisfaction.
Value for Money
7.64
Given the high pricing and the issues faced, the value for money was deemed poor.
Food and Beverage
8.19
Service at the restaurant was commendable, but food quality faced criticism, especially regarding temperature.
Overall Experience
8.36
Mixed reviews with some enjoyment in activities, but overall disappointment in cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:37

Property Description

Luxurious Spa Centre and Hot Tub
Indulge in relaxation at Hotel Plaza Quebec's spa centre and hot tub, perfect for unwinding after a day of exploring Quebec City.

Family-Friendly Amenities
With a children's playground and sun terrace, Hotel Plaza Quebec caters to families, ensuring both kids and adults have a memorable stay.

Convenient Location
Located just 200 meters from Parc Aquarium du Quebec, and with easy access to Grande Allee and Battlefields Park, Hotel Plaza Quebec offers a prime spot for exploring the city.

To experience the ultimate blend of comfort and convenience, book your stay at Hotel Plaza Quebec today.

Important information:

Please note, children under 3 stay free of charge. Any older children are charged CAD 20 per night.

Please note that for bookings of more than 6 rooms, different conditions will apply. Please contact property for details.

Housekeeping during your stay: Because of limited personnel and to provide you with a quality service, we are bound to adjust the housekeeping service in your room during your stay.

For stays of 2 nights or less: No housekeeping will be done during your stay. For all special requests, please contact the front desk.
For stays of 3 nights or more: After the 2nd night, we change the towels, empty the trash and the coffee machine. After the 4th night, a complete housekeeping of the room is provided.

- contemporary Victorian-inspired architecture and refined yet charming decor

- Hôtel Plaza Québec is a true gem in Quebec City’s new business and shopping district

- Behind its castle-like appearance lies a picturesque interior garden with a swimming pool and a music stage, where talented artists regularly perform.

-Hôtel Plaza Québec has 21 reception rooms and is located at the crossroads of the main roads at the southern entrance to the city, making it a privileged conference venue.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YQB

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for CAD 15 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for CAD 10 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for CAD 25 per person per night when using an existing bed.
    Children up to and including 12 years old stay for CAD 10 per person per night when using an available extra bed.
    People 13 years old and over stay for CAD 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 4192 reviews
Cleanliness: 5.69
Service: 8.66
Location: 9.2
Room Quality: 6.65
Amenities: 7.18
Value for Money: 7.64
Food and Beverage: 8.19
Overall Experience: 8.36
S
Shannon • couple • ca
7
Beautiful place
Pros:

Pool and hot tube were amazing. Room was also comfortable and clean, overall, enjoyed the stay

Cons:

Construction was insane on the street. Also not made aware of the extra hold on my payment.. so a $200 was $300 initially and I had no idea when I was getting the $100 back! Get receipts and ask all the questions! Breakfast not included.

2026-06-27 • via Nuitee
I
Isabelle • solo_traveller • ca
10
2026-06-27 • via Nuitee
N
Nadia • couple • ca
8
Qualité prix très correcte
Pros:

Très bien, surtout en famille ou groupe sportif

Cons:

Les salles de réception sont moins attrayantes, mais bonne dimension

2026-06-27 • via Nuitee
M
Manon • solo_traveller • ca
10
2026-06-27 • via Nuitee
J
jacinthe • solo_traveller • ca
8
Très beau séjour
2026-06-27 • via Nuitee
K
Karen • solo_traveller • ca
8
2026-06-27 • via Nuitee
C
Caroline • couple • ca
10
2026-06-26 • via Nuitee
S
Sylvie • solo_traveller • ca
10
2026-06-26 • via Nuitee
K
Kim • solo_traveller • ca
9
Fun experience!
Pros:

Really nice hotel, pool is fun, staff was nice. Room was clean and spacious.

2026-06-26 • via Nuitee
M
Marie-Claude • family_with_children • ca
5
correct du à la piscine et le balcon intérieur
Pros:

la balcon avec vu sur la piscine et la piscine intérieur

Cons:

Le délais de check in, très long. Manque d'espace dans la chambre. La porte ne fonctionnait qu'une fois sur 10 pour pouvoir la débarrer

2026-06-26 • via Nuitee
P
Paradis • extended_group • ca
10
Super
Pros:

Tour

2026-06-25 • via Nuitee
S
Shubham • family_with_children • ca
9
2026-06-25 • via Nuitee
S
Statsenko • solo_traveller • ca
7
Pros:

The soft mattress , the restocking of the room. And the cleanest of the pool area

Cons:

Some dust spots in the room. For a person that is allergic to dust it wasnt the best.

2026-06-25 • via Nuitee
G
Guy • couple • ca
8
À retourner
Pros:

La vue sur la piscine…le prix avec booking.com

Cons:

Le bruit des ventilateurs…

2026-06-24 • via Nuitee
T
Tania • solo_traveller • ca
10
Pros:

Toujours du bon service

Cons:

Le restaurant ne voulais pas que je monte mon déjeuner dans ma chambre dimanche. Je sais que c’est le brunch de la fête des père mais justement mon conjoint était coucher et je voulais lui faire cette belle attention en lui apportant le déjeuner au lit et le restaurant n’a pas voulu !! Au prix que je paye mon séjour je m’attend à pouvoir
Manger dans ma chambre si je le veux sans problème

2026-06-22 • via Nuitee
A
Alexandra • couple • ca
10
2026-06-22 • via Nuitee
P
Paul • extended_group • ca
10
Excellent
Pros:

Tranquillité et comfort

Cons:

Spa était fermé

2026-06-22 • via Nuitee
A
anthony dubois • solo_traveller • fr
9
Pros:

Le plateau cadeau fruit gâteau pour notre anniversaires de mariage un grand merci encore

2026-06-22 • via Nuitee
J
Jean • solo_traveller • ca
9
2026-06-22 • via Nuitee
M
Maël • couple • ca
9
2026-06-22 • via Nuitee