Hôtel Palace Royal Centre-Ville Québec par JARO

Hotels
8.1 (4080 reviews)
775 Honoré-Mercier , Quebec City , ca

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location near Old Quebec
Friendly staff
Cons:
Cleanliness issues in the bathroom
Maintenance problems in the room

Categories

Cleanliness
6.81
Multiple complaints regarding cleanliness issues, especially in the bathroom.
Service
9.28
Service was reported as spectacular, with staff being friendly and accommodating.
Location
9.32
The location is excellent, conveniently near Old Quebec and attractions.
Room Quality
7.27
Rooms noted as spacious but had maintenance issues and lack of ambiance.
Amenities
8.3
Good amenities overall, but hot tub and pool temperature issues were mentioned.
Value for Money
7.26
High price for the stay compared to the issues encountered.
Food and Beverage
7.81
Food quality received mixed reviews, with one instance of poor steak preparation.
Overall Experience
8.78
A generally positive experience, but specific issues may deter future stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:40

Property Description

Luxurious Amenities
Hôtel Palace Royal in Quebec City offers a luxurious experience with a hot tub, indoor pool, and an on-site restaurant. Guests can unwind and indulge in comfort during their stay.

Convenient Services
With valet and self-parking options available, the hotel ensures a hassle-free experience for guests. Additionally, services like bike hire, car hire, and a 24-hour front desk cater to all needs promptly.

Prime Location
Located just steps away from Morrin Centre and other key attractions, Hôtel Palace Royal Jaro provides easy access to the best of Quebec City. The perfect starting point for your Quebec adventure.

To experience luxury, convenience, and prime location in Quebec City, book your stay at Hôtel Palace Royal today!

Important information:

Please note, children under 3 stay free of charge. Any older children are charged CAD 20 per night.

Please note that for bookings of more than 6 rooms, different conditions will apply. Please contact property for details.

For stays of 2 nights or less no housekeeping will be done during your stay.

For all special requests, please contact the front desk. For stays of 3 nights or more: After the second night, we change the towels, empty the trash and the coffee machine. After the 4th night, a complete housekeeping of the room is providedGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs CAD 26 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for CAD 15 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for CAD 10 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for CAD 25 per person per night when using an existing bed.
    Children from 3 years old to 12 years old stay for CAD 15 per person per night when using an available extra bed.
    People 13 years old and over stay for CAD 35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 4080 reviews
Cleanliness: 6.81
Service: 9.28
Location: 9.32
Room Quality: 7.27
Amenities: 8.3
Value for Money: 7.26
Food and Beverage: 7.81
Overall Experience: 8.78
N
Nadia • solo_traveller • ca
5
2026-03-21 • via Nuitee
B
Bifout • couple • ca
10
2026-03-21 • via Nuitee
M
Marie-Pierre • couple • ca
8
Pros:

Très près du vieux Québec. Très bon restaurant

Cons:

Heure d'arrivée, nous ne pouvons pas arrivé avant 17h00. C'est tard

2026-03-21 • via Nuitee
R
rivas • family_with_children • ca
10
Pros:

Aires libres 2e balcon .servira en aux.clients.

Cons:

Pas.etre capable d'avoir une 2e nuit a la même place.

2026-03-20 • via Nuitee
M
Morgan • family_with_children • ca
7
Pros:

The indoor balcony

Cons:

The room service was awful and we were promised it would be credited. We are still waiting....

2026-03-20 • via Nuitee
C
Cho • family_with_children • ca
10
2026-03-20 • via Nuitee
M
Maria • family_with_children • ca
10
2026-03-20 • via Nuitee
I
Isabelle • couple • ca
8
2026-03-20 • via Nuitee
B
Boissonneault • family_with_children • ca
10
Pros:

Toute ta parfait surtout la chanteuse directe sur le balcon parfait

Cons:

La saucisse du matin pas bonne

2026-03-20 • via Nuitee
S
Sandy • family_with_children • ca
6
Pros:

Le steak house est excellent! Le personnel est sympathique et pro actif.

Cons:

Les serviettes accrochées sur la barre à serviette ont été prises, mais pas remplacées. Nous avions celles de la piscine, elles ont donc servies à la douche. Au jour 2 des serviettes propres ont été mises.

Le sol était sablonneux à notre arrivée, j'ai dû aller demander à la réception de passer l'aspirateur.

Les vitres sont assez sales pour avoir de la difficulté à voir dehors quand il fait soleil.

Il y a des tâches douteuses sur le divan lit. Je n'ai pas osé m'y asseoir.

Le lit est fait seulement à la deuxième nuit! Je ne comprends pas cette politique de l'hôtel! Je paye l'hôtel, entre autre pour ne pas avoir à faire mon lit!

2026-03-19 • via Nuitee
C
Claudine • family_with_children • ca
8
Pros:

Emplacement idéal et Le Beffroi est excellent !!

2026-03-19 • via Nuitee
S
Sandra • couple • ca
7
Great location! Ok facilities. Wouldn’t stay again.
Pros:

Location is great!

Cons:

It was a bit run down. Like it wanted to be fancy but failed. Bathroom had black on the corners of the bathtub and just looked dirty. Hot tub was more of a warm tub. No staff to enforce the rule that no kids under 6 were to be in the hot tub.

2026-03-19 • via Nuitee
S
Sonia • family_with_children • ca
8
2026-03-19 • via Nuitee
T
Tremblay • family_with_children • ca
8
Pros:

Proximité théatre Capitole

Cons:

Impossible de contrôler la température de la chambre.
Seulement 2 capsules de café pour 2.

2026-03-18 • via Nuitee
J
Josée • couple • ca
9
Très agréable!😀
Pros:

L’emplacement, le personnel très gentil et l’atrium

Cons:

C’est sûr que la décoration pourrait être rajeuni et mon ticket de stationnement ne fonctionnait pas mais j’ai beaucoup aimé mon séjour.

2026-03-18 • via Nuitee
V
Vasilisa • family_with_children • ca
8
2026-03-18 • via Nuitee
M
Michel • family_with_children • ca
8
2026-03-18 • via Nuitee
S
Sandy • couple • ca
9
Pros:

Le séjour et la chambre était parfait, sauf un peu de ménage en profondeur. J'ai avancé le divan pour ramasser quelque chose et c'était pas super propre, mais le reste était parfait.

Cons:

Ils ferment les balcons commun le temps du chansonnier......je comprend pas trop pkoi. Nous étions assis tranquille mon amoureux et moi, et on s'est fait montrer la porte.

2026-03-18 • via Nuitee
P
pascale • extended_group • fr
10
Parfait pour visiter Québec
Pros:

Son emplacement , sa deco pour Noël

Cons:

Rien

2026-03-18 • via Nuitee
D
Dubue • family_with_children • ca
10
Pros:

The staff, the rooms, the atmosphere.

Cons:

We liked everything about this hotel

2026-03-17 • via Nuitee