Hôtel Palace Royal Centre-Ville Québec par JARO

Hotels
8.1 (4844 reviews)
775 Honoré-Mercier , Quebec City , CA
+1 418-694-2000

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location near Old Quebec
Friendly staff
Cons:
Cleanliness issues in the bathroom
Maintenance problems in the room

Categories

Cleanliness
6.81
Multiple complaints regarding cleanliness issues, especially in the bathroom.
Service
9.28
Service was reported as spectacular, with staff being friendly and accommodating.
Location
9.32
The location is excellent, conveniently near Old Quebec and attractions.
Room Quality
7.27
Rooms noted as spacious but had maintenance issues and lack of ambiance.
Amenities
8.3
Good amenities overall, but hot tub and pool temperature issues were mentioned.
Value for Money
7.26
High price for the stay compared to the issues encountered.
Food and Beverage
7.81
Food quality received mixed reviews, with one instance of poor steak preparation.
Overall Experience
8.78
A generally positive experience, but specific issues may deter future stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:40

Property Description

Luxurious Amenities
Hôtel Palace Royal in Quebec City offers a luxurious experience with a hot tub, indoor pool, and an on-site restaurant. Guests can unwind and indulge in comfort during their stay.

Convenient Services
With valet and self-parking options available, the hotel ensures a hassle-free experience for guests. Additionally, services like bike hire, car hire, and a 24-hour front desk cater to all needs promptly.

Prime Location
Located just steps away from Morrin Centre and other key attractions, Hôtel Palace Royal Jaro provides easy access to the best of Quebec City. The perfect starting point for your Quebec adventure.

To experience luxury, convenience, and prime location in Quebec City, book your stay at Hôtel Palace Royal today!

Important information:

For non-prepaid stays, the property will place a $200 preauthorization hold per room per stay on the credit card used at the time of booking, within 72 hours prior to arrival. If the preauthorization fails, the property reserves the right to cancel the reservation without notice.

Charges per additional guest may apply and vary depending on the property’s policies.

A government-issued photo ID and a credit card to cover incidental charges are required upon arrival.

Any reservation for more than two rooms per night may be considered a group reservation. In such cases, deposit and cancellation policies different from those applied to individual reservations may apply.

Special requests are subject to availability at the time of check-in and may incur additional charges. Special requests cannot be guaranteed.
This property accepts credit cards, debit cards, and cash.

This property includes the following safety features: a smoke detector and a security system.

Please notify the property if you expect to arrive late.

Only registered guests are permitted in the rooms.

Please note that cultural norms and guest policies may vary by country and property. The policies listed here are set by the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.1
Based on 4844 reviews
Cleanliness: 6.81
Service: 9.28
Location: 9.32
Room Quality: 7.27
Amenities: 8.3
Value for Money: 7.26
Food and Beverage: 7.81
Overall Experience: 8.78
N
Nivin • family_with_children • ch
5
Schlechter Service und schlechtes Essen, daher dad erste und letzte Mal.
Pros:

Die Lage

Cons:

Das Zimmer hat extrem nach Chlor gerochen und das Telefon für den Zimmerservice funktionierte nicht. Das Personal an der Rezeption hat sich anscheinend an meinen Kindern gestört und das Essen, dass ich ins Zimmer bestellt habe, war absolut schlecht.

2026-10-17 • via Nuitee
I
Isa • extended_group • us
6
It was ok.
Pros:

The location is ideal!!! The price is very competitive!

Cons:

We arrived and the person at the counter could not speak English well, it took 3 people and a loooong time to complete the check in. After all the waiting we all had to return to the front desk because the beds were not made and the phone to the front desk did not work. The key got demagnetize on multiple occasions.

2026-10-17 • via Nuitee
M
MIMIPINSON14 • family_with_children • fr
8
Pros:

Hôtel très bien placé. Jolie piscine. Établissement agréable.

2026-10-17 • via Nuitee
D
Debby • couple • ca
9
Amazing stay! Both the adults and the kids had a blast at this hotel!
Pros:

The overall environment with the balconies and the pool and the live music in the evening was great!

Cons:

Wish there were more dining options on site.

2026-10-16 • via Nuitee
A
Ana Mariasusana • solo_traveller • ar
6
Pros:

Ubicación , instalaciones del hotel

Cons:

Pésimo mantenimiento de habitación, luces insuficientes y que no funcionaban, limpieza escasa, personal no atento

2026-10-16 • via Nuitee
S
Stéphane • solo_traveller • ch
7
Pros:

Endroit super bien placé,chambre confortable

Cons:

Pas de petit déjeuner pour le prix payé
Trop chère pour ce que sais .

2026-10-16 • via Nuitee
K
Katy • extended_group • fr
7
Bonne localisation, rénovation et déco à prévoir
Pros:

La localisation
Odeur de chlore ++ dans l’hôtel et eau de la piscine trouble

Cons:

Un peu vieillot , chambre et mobilier
Pas de prise à la tête des lits

2026-10-15 • via Nuitee
M
Marilyn • couple • us
10
Highly recommend for a pleasurable stay
Pros:

Loved the indoor atrium pool & hot tub

Cons:

It’s at the bottom of a BIG HILL

2026-10-15 • via Nuitee
J
Joyce • solo_traveller • gb
7
2026-10-15 • via Nuitee
M
Morgan • family_with_children • ch
6
2026-10-15 • via Nuitee
N
Nguyen • solo_traveller • ca
8
2026-10-15 • via Nuitee
S
Soledad • couple • cr
7
2026-10-15 • via Nuitee
K
Katarina • family_with_children • ca
8
2026-10-15 • via Nuitee
J
Jon • couple • us
9
Good family value near old city.
Pros:

Location

Cons:

All was nice

2026-10-15 • via Nuitee
W
Wood • family_with_children • ca
9
Perfect
Pros:

The location was very close to the cruise terminal and easy access to the old town which suited us perfectly. The staff were friendly and helpful and made conversing in English easy.

Cons:

Nothing.

2026-10-15 • via Nuitee
J
JEAN CLAUDE • solo_traveller • fr
9
Pros:

Chambre d'angle réservée dans les étages supérieurs avec une vue imprenable sur le St Laurent et la veille Ville. C'est pas donné mais c'est au top ! Splendide. Petit déjeuner pris au restaurant de l'hôtel : pas tip top pour le buffet :(

2026-10-14 • via Nuitee
L
Lynn • solo_traveller • gb
8
Pros:

Fantastic location just outside the old city walls and an easy (though uphill!) walk from the station. Comfortable bed and spacious room

Cons:

I quite liked the balcony but hadn't realised it would open into an inside area around the pool.

2026-10-14 • via Nuitee
G
Gloria • family_with_children • us
9
2026-10-14 • via Nuitee
M
Maria • family_with_children • ca
10
Pros:

The hotel is in a good location

Cons:

They don't do clean or do your bed the first day so if you only stay for 2 nights is not a goid experience

2026-10-14 • via Nuitee
L
Lise • family_with_children • ca
7
Pros:

Proximité avec les activités

Cons:

L'attente lors de l'arrivée, manque de personnel

2026-10-14 • via Nuitee