Hôtel Palace Royal Centre-Ville Québec par JARO

Hotels
8.1 (4080 reviews)
775 Honoré-Mercier , Quebec City , ca

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location near Old Quebec
Friendly staff
Cons:
Cleanliness issues in the bathroom
Maintenance problems in the room

Categories

Cleanliness
6.81
Multiple complaints regarding cleanliness issues, especially in the bathroom.
Service
9.28
Service was reported as spectacular, with staff being friendly and accommodating.
Location
9.32
The location is excellent, conveniently near Old Quebec and attractions.
Room Quality
7.27
Rooms noted as spacious but had maintenance issues and lack of ambiance.
Amenities
8.3
Good amenities overall, but hot tub and pool temperature issues were mentioned.
Value for Money
7.26
High price for the stay compared to the issues encountered.
Food and Beverage
7.81
Food quality received mixed reviews, with one instance of poor steak preparation.
Overall Experience
8.78
A generally positive experience, but specific issues may deter future stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:40

Property Description

Luxurious Amenities
Hôtel Palace Royal in Quebec City offers a luxurious experience with a hot tub, indoor pool, and an on-site restaurant. Guests can unwind and indulge in comfort during their stay.

Convenient Services
With valet and self-parking options available, the hotel ensures a hassle-free experience for guests. Additionally, services like bike hire, car hire, and a 24-hour front desk cater to all needs promptly.

Prime Location
Located just steps away from Morrin Centre and other key attractions, Hôtel Palace Royal Jaro provides easy access to the best of Quebec City. The perfect starting point for your Quebec adventure.

To experience luxury, convenience, and prime location in Quebec City, book your stay at Hôtel Palace Royal today!

Important information:

Please note, children under 3 stay free of charge. Any older children are charged CAD 20 per night.

Please note that for bookings of more than 6 rooms, different conditions will apply. Please contact property for details.

For stays of 2 nights or less no housekeeping will be done during your stay.

For all special requests, please contact the front desk. For stays of 3 nights or more: After the second night, we change the towels, empty the trash and the coffee machine. After the 4th night, a complete housekeeping of the room is providedGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs CAD 26 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for CAD 15 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for CAD 10 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for CAD 25 per person per night when using an existing bed.
    Children from 3 years old to 12 years old stay for CAD 15 per person per night when using an available extra bed.
    People 13 years old and over stay for CAD 35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 4080 reviews
Cleanliness: 6.81
Service: 9.28
Location: 9.32
Room Quality: 7.27
Amenities: 8.3
Value for Money: 7.26
Food and Beverage: 7.81
Overall Experience: 8.78
F
Francesco • solo_traveller • ca
7
2026-03-07 • via Nuitee
Y
Yannick • family_with_children • ca
6
Pros:

La chambre

Cons:

Leau froide de la piscine et température extérieur de celle-ci

2026-03-07 • via Nuitee
S
Sophie • family_with_children • ca
7
Aurait préféré que ce soit mieux
Pros:

La chambre séparée par des portes

Cons:

Propreté de la salle de bain. Entretien général de la chambre, besoin de rénovation

2026-03-07 • via Nuitee
L
louella fe • family_with_children • ca
8
All is good, except the noise. We can't even sleep good.. because it's noisy the entire stay.
Pros:

It's walking distance to shopping center

Cons:

The noise inside the hotel

2026-03-07 • via Nuitee
J
Julie • solo_traveller • ca
10
2026-03-07 • via Nuitee
C
Cliff • family_with_children • ca
9
Pros:

Le service

Cons:

Piscine

2026-03-07 • via Nuitee
N
Ngwesu • family_with_children • ca
6
It's definitly a 3 stars hôtel. It doesn't worth a 4 stars.
Pros:

Kids liked the pool.

Cons:

Rooms and hôtel need some love.

2026-03-06 • via Nuitee
R
richard • couple • ca
10
2026-03-06 • via Nuitee
M
Morataya • family_with_children • ca
4
Pros:

Le vieux Québec a proximité

Cons:

Les jeunes qui frapper a notre porte malgré l'appel a la réception,le spa beaucoup trop petit et pas chaud pour la capacité de gens la piscine tres froide

2026-03-06 • via Nuitee
F
Francis • couple • ca
10
2026-03-06 • via Nuitee
Y
yannick • couple • ca
9
2026-03-06 • via Nuitee
L
Letchimee • family_with_children • ca
8
2026-03-06 • via Nuitee
M
Mckinnon • family_with_children • ca
6
Pros:

Emplacement

Cons:

Packing difficile

2026-03-06 • via Nuitee
N
Nermien • solo_traveller • ca
5
2026-03-06 • via Nuitee
D
Davidson • family_with_children • ca
4
plus jamais je ne paierez pour une chambre vue sur le jardin.
Pros:

la propreté de la chambre et le lit confortable.

Cons:

le divan lit matelas très inconfortable et la vue supposément côté jardin, tout ce que l'on voit de la fenêtre de la chambre, de la porte du salon et du balcon minuscule c'est un muret.

2026-03-05 • via Nuitee
J
jalal • family_with_children • ca
10
2026-03-05 • via Nuitee
M
Melissa • family_with_children • ca
8
Pros:

Très bon emplacement, mais le stationnement pourrait être moins cher considérant le prix de la chambre déjà exorbitant.

Cons:

Pas de douillette pour le canapé lit, même après en avoir demandé.
Pas de crochets dans l'entrée pour suspendre les manteaux et pantalons d'hiver.
Pas de bouilloire.

2026-03-05 • via Nuitee
L
Luc • family_with_children • ca
4
Pros:

L'emplacement.. près de tout.

Cons:

Pas de grille pain. Pas de lait pour le café. Je devais descendre au resto poir aller en chercher.
Je perdais ma place de stationnrment chaque fois que j'utilisais la voiture et quand je revenais, il ne restait plus de place. Plusieurs voitures prenaient 2 places.

2026-03-05 • via Nuitee
C
Christine • family_with_children • ca
7
Pros:

Location

Cons:

Pictures online look way better than what the place actually looks like especially the pool area.

2026-03-05 • via Nuitee
C
Casey • family_with_children • ca
7
2026-03-05 • via Nuitee