The Shetland Hotel

Hotels
7.4 (369 reviews)
Holmsgarth Road , Lerwick , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Packed lunches
Currency exchange
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Convenient location
Cons:
Dated facilities
Limited housekeeping
Maintenance issues

Categories

Cleanliness
5.99
Several reviews mentioned issues such as peeling wallpaper and inadequate room servicing.
Service
8.46
Staff were frequently described as friendly, helpful, and accommodating.
Location
8.5
Many reviews praised the convenient location near the ferry terminal and transport options.
Room Quality
6.45
Rooms were described as comfortable but dated and in need of repairs.
Amenities
5.98
Limited amenities were noted, such as issues with the elevator and room services.
Value for Money
8.44
Guests felt the overall experience provided good value given the location and service.
Food and Beverage
7.99
Food received positive comments, especially breakfast and the evening meal options.
Overall Experience
7.36
Guests generally enjoyed their stay despite some negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-09 02:53

Property Description

Central Location and Conference Facilities
Located in Lerwick, Shetland's main town, the Shetland Hotel offers an ideal base for your stay. With well-equipped conference and meeting rooms, it's perfect for business guests looking for convenience and functionality.

Convenient for Travel and Dining
For leisure travelers, the hotel's proximity to the Holmsgarth Ferry Terminal and the Oasis Bistro, serving local and international cuisine, ensures a seamless travel experience with dining options at your doorstep.

Comfortable Rooms with Modern Amenities
Each room at the Shetland Hotel is equipped with modern conveniences such as an LCD TV, Freeview channels, tea/coffee facilities, and en-suite bathrooms, providing a comfortable and relaxing stay.

Book your stay at the Shetland Hotel for a convenient and comfortable experience in Lerwick!

Important information:

There are different policies for group bookings (6 or more rooms). The cancellation period is 8 weeks before arrival and if the reservation is made within that period then a prepayment will be taken.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LSI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 14 years old stay for £15 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.4
Based on 369 reviews
Cleanliness: 5.99
Service: 8.46
Location: 8.5
Room Quality: 6.45
Amenities: 5.98
Value for Money: 8.44
Food and Beverage: 7.99
Overall Experience: 7.36
X
X3896WMkirstens • Business
6
Whatevs
Pros:

What is objectively clear from the food being served in the restaurant, the chef does not give a sh!÷ about life. His or yours.
Rooms ok. Overpriced, run down, out dated and under invested in. But it's Shetland so you are held to ransom.

2026-01-20 • via Tripadvisor
P
Peter • solo_traveller • gb
7
2026-01-20 • via Nuitee
J
James • family_with_children • gb
6
Overpriced and substandard, staff were OK but not worth the money
Pros:

Location of the hotel was good

Cons:

Hotel and room was substandard and the breakfast was OK, but the hotel itself had a pest (fly) infestation so for all six days we had flies in our room it was pretty bad, 1 of our plug sockets was broke so we had to share 1 plug socket that was also bad. Also had the flies accompanying us at breakfast times, too, so the continental was off limits, and the fruit options were a no go.

2026-01-19 • via Nuitee
I
Ivan • extended_group • gb
8
Nothing to add
Pros:

Every thing was good, please note that I booked this for friends and they advised me that all was good.

Cons:

Nothing to add

2026-01-19 • via Nuitee
S
Sheltiies • Couples
4
Will not be returning
Pros:

The bed is one of the most uncomfortable that we have ever experienced - and we have visited many establishments worldwide! For the price, the whole set up was not good value. We did complain to the receptionist in the morning …. but think it fell on deaf ears! The breakfast was reasonable, but definitely not ‘wow’. The staff were very nice and friendly, but unfortunately we will not be returning to this hotel.

2025-12-22 • via Tripadvisor
A
Andrew • couple • us
8
Amazing staff, decent facilities
Pros:

The staff was incredible. Friendly, polite, helpful.

Cons:

A bit dated and in need of lots of little repairs

2025-10-31 • via Nuitee
M
Marlyn • solo_traveller • gb
10
2025-10-31 • via Nuitee
J
Joe • couple • ca
7
It was okay, but not exceptional.
Pros:

Good location, acceptable room, good breakfast.

Cons:

No elevator, few amenities, nothing special.

2025-10-30 • via Nuitee
F
Frode • solo_traveller • no
8
Pros:

Rent og hyggelig personale

Cons:

Litt slitt og utdatert

2025-10-29 • via Nuitee
P
pdncpd • Friends getaway • Dallas, Texas
4
Full of surprises
Pros:

Quite dated and run down. Check in is on an upper floor. Elevator did not go to all floors. No security chains on the doors of the rooms. No safes in the room to protect valuables while you are out. Wainscoting and wallpaper peeling off in the hall. They do not service your room, pick up the trash, or bring clean towels unless you specifically call them and ask them to... each day. Towels are set out at check in, so you might as well climb the stairs and go get them yourself. Fire equipment on our floor, a hose, had a large sticker on it that said "Do Not Use." Bathroom door handle fell off one morning and I called to see about getting it fixed. Their response, "Well, can't you get out?" Finally got it fixed. The hotel is directly across the street from the ferry terminal. Breakfast is fine. Dinner...take your chances. We ate a lot of scones from local bakeries. The pictures attached were all taken outside our room.

2025-10-25 • via Tripadvisor
R
Rafia • couple • gb
4
2025-10-20 • via Nuitee
K
Kendall • extended_group • us
9
2025-10-11 • via Nuitee
T
tracey
10
Pros:

Exceptional service, food options for Gluten-free were numerous and very tasty. Restaurant pricing was reasonable. Really enjoyed the service at this hotel. The staff are just lovely.
The property is a little dated to look at, but is very clean and comfortable.
Lots of gathering areas thoughout hotel and very good sized rooms.
Would recommend and will return if possible.

2025-10-05 • via Nuitee
B
Bette • couple • us
10
2025-10-04 • via Nuitee
G
Gordon • couple • gb
8
Had a great time.
Pros:

Staff were great. Food was good. Breakfast was great. Lots of parking.

Cons:

Nothing really. Enjoyed my stay.

2025-10-03 • via Nuitee
R
Roger • couple • se
8
2025-10-02 • via Nuitee
H
H5152PVrobertd • Solo travel
8
Across from the Ferry Terminal
Pros:

This hotel is a good choice if you are traveling by ferry. It is across the road from the ferry terminal. The bus into the town centre stops right in front of the hotel or you can have a pleasant 15 minute walk. My room was spacious and comfortable but not fancy.

2025-09-27 • via Tripadvisor
M
mariepQ1404BR • Family • Crete
10
A special meal on a lovely venue
Pros:

Best menu and delicious food. Range of traditional and innovative options. Beautifully prepared. Elegant and with a buzz. Felt special.

2025-09-18 • via Tripadvisor
D
David
8
Pros:

The food was good and there was plenty of choice. The staff particularly in the restaurant were excellent and always attentive which always adds to a stay.
The location was good with plenty of parking
My only slightly negative comment is that with the great view we had of the harbour would have been better had the windows externally been cleaned
Would stay here again
I

2025-09-18 • via Nuitee
A
Alan
10
Pros:

Helpful, cheerful staff. Good food. Very relaxing.

2025-09-17 • via Nuitee