The Orwell Hotel

Hotels
7.5 (5710 reviews)
Hamilton Rd , Felixstowe , gb

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Children allowed

Facilities

Parking
Non-smoking rooms
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Heating issues
Breakfast quality

Categories

Cleanliness
6.96
Some reviews mention cleanliness positively, but others suggest the property is dated.
Service
8.43
Staff are described as friendly and accommodating, enhancing the overall experience.
Location
8.47
Location has been noted positively for its proximity to shops and seafront.
Room Quality
6.42
Several reviews mention issues with heating and shower pressure, leading to a lower rating.
Amenities
7.45
Basic amenities are available, but reviews indicate lack of heating and some comfort issues.
Value for Money
7.91
Value is considered fair given pricing, but some guests felt not all amenities met expectations.
Food and Beverage
6.96
Breakfast was criticized for being lukewarm and lacking variety but still attended both mornings.
Overall Experience
7.43
A mixed experience, with strong points in service and location overshadowing some critical issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:36

Property Description

Historic Victorian Charm

Elegant Dining Experience

Convenient Location

Experience the historic Victorian charm of our hotel, initially built for Lord Tollemarch. The wood-panelled spacious public areas and tastefully furnished en suite rooms offer a luxurious stay. Indulge in an elegant dining experience at Westerfield’s Restaurant, with both table d’hôte and à la carte menus. Explore the Edwardian resort town of Felixstowe with its beautiful gardens, attractions, and safe beaches. Conveniently located near the town centre and railway station, and just a mile from the port, our hotel is the perfect choice for your stay. Book now to immerse yourself in the timeless elegance and convenience we offer.

Important information:

Please note that on certain days functions are held at the hotel and this often involves music being played until midnight. Guests can contact the property to check if they are any functions scheduled during their stay.

Check-in between 12:00 and 14:00 is available for an additional charge of GBP 20, while before 12:00 costs 50 GBP. This is subject to availability.

Please note that the kitchen is closed on 24th and 25th of December 2024.

Please note that on certain days, functions are held at the hotel and this often involves music being played until midnight.

Guests can contact the property to check if there are any functions scheduled during their stay. Check-in between 12:00 and 14:00 is available for an additional charge of GBP 20, while before 12:00 costs 50 GBP. This is subject to availability.

Please note that the kitchen is closed until further notice, however, we are still serving breakfast.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NWI

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for £25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.5
Based on 5710 reviews
Cleanliness: 6.96
Service: 8.43
Location: 8.47
Room Quality: 6.42
Amenities: 7.45
Value for Money: 7.91
Food and Beverage: 6.96
Overall Experience: 7.43
A
Anthony • solo_traveller • gb
8
Pros:

Genuine friendly staff ,very clean and but comfortable.

2026-05-16 • via Nuitee
D
Dana • solo_traveller • gb
10
Great hotel
Pros:

I loved everything. The rooms, the location, the staff everything. It’s a lovely hotel, lovely staff, always welcoming (not just because they have to) and as it stands, I extended my stay for a further few days because it was so good and so nice. Thank you.

Cons:

Everything is great!

2026-05-15 • via Nuitee
H
Hazel • couple • gb
10
Lovely hotel, lovely room, lovely Rob on reception, we got lucky with the weather too !
Pros:

Everything, I love it here

Cons:

The person I was with 😁

2026-05-15 • via Nuitee
B
Brian • couple • gb
8
Definitely stay again
Pros:

Location and cost

Cons:

This room was roadside and not double glazed, so traffic noise first thing in the morning woke me up !!

2026-05-14 • via Nuitee
M
Maureen • solo_traveller • gb
8
Pros:

A comfortable room and everywhere is spotlessly clean. Handy for eating out, shops, walks and the beaches.

2026-05-14 • via Nuitee
P
petros • solo_traveller • gb
10
Pleasant and quiet
Pros:

I like the old fashioned look of the building and the location the staff are very friendly and polite I will always be a fan and I will return here again

2026-05-13 • via Nuitee
F
Favour • couple • gb
9
2026-05-13 • via Nuitee
B
BEV • couple • gb
5
There’s room for improvement.
Pros:

Nice shower room

Cons:

No wardrobe so nowhere to hang clothes. Only one hanger on the back of the door !
Glass on top of bed side tables not secured so when my elderly Aunt touched it to steady herself it shot off causing her to fall .
No fruit juices or yogurts available on the Sunday .

2026-05-12 • via Nuitee
R
Ray • family_with_children • gb
7
Pros:

Generally pleasant

Cons:

Dirty duvet

2026-05-11 • via Nuitee
A
A.V.T. • family_with_children • gb
9
Pros:

stayed in a recently refurbished family room which was really nice.

2026-05-11 • via Nuitee
N
Nikki • couple • gb
7
We enjoyed our short stay here and would return.
Pros:

Good sized room, comfy bed. Quiet at night. Friendly staff, nice bar for an evening drink.

Cons:

The pile of rubble/bricks general builder's mess just as you turn into the car park. Not a good first impression. Hotel manager should address this.

2026-05-11 • via Nuitee
T
Tatiana • solo_traveller • gb
9
2026-05-11 • via Nuitee
J
Jude • couple • gb
8
Good location
Pros:

Great location short walk to beach

Cons:

Little dated and tired but great staff

2026-05-11 • via Nuitee
C
C • solo_traveller • gb
8
2026-05-11 • via Nuitee
R
Ross • solo_traveller • gb
8
It provided what I was looking for a short break
Pros:

I am not a big eater at bfast,maybe would have liked some fresh crusty bread.Did I miss the boiled eggs? Location very good.

Cons:

Info pack in room.

2026-05-10 • via Nuitee
L
Luisa • solo_traveller • gb
9
Pros:

We had a corrner which was a good size.
Just at top of stair case on 1st floor.
The hotel is grade 2 listesd and has multiple function rooms. Oldy worldy and we loved that.
Location was exceptional and we were at the beginning of the high street and its shops cafes and bistros. 10mins from one end to the other and your at top of gerden walk down to sea front and spa pavillion.
Perfect location with everything so close around us

Cons:

Everytjing was great
Felixstowe was so clean and tidy, no street litter!
Welm done Felixstowe council..very clean.
Coloured lugts along the oromenade our end are nice touch too..
All working,!!

2026-05-10 • via Nuitee
C
Caroline • couple • gb
9
Enjoyable stay, walking distance to the beach and shops,food good, room clean and comfortable and renovation being carri
Pros:

The room was very clean, staff were friendly and professional. A lot of money is going into getting the hotel up to standard and it shows

Cons:

There were no sockets by the bed, taps were not secure in the bathroom and the en suite was rather small.

2026-05-10 • via Nuitee
K
Kathy • solo_traveller • gb
9
A trouble free comfortable stay with no problems.
Pros:

Location. Comfort.

Cons:

Nothing.

2026-05-10 • via Nuitee
A
Allyson • couple • gb
9
Great location, spacious and well designed room.
Pros:

Our room was spacious and beautifully decorated. The location was also perfect.

Cons:

It would have been useful to have the WI-FI password in the room.

2026-05-10 • via Nuitee
E
Esanov • extended_group • gb
10
Pros:

Comfortable and clean

2026-05-10 • via Nuitee