The Orwell Hotel

Hotels
7.5 (5479 reviews)
Hamilton Rd , Felixstowe , gb

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Children allowed

Facilities

Non-smoking rooms
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Non-smoking throughout
Front desk (limited hours)
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Heating issues
Breakfast quality

Categories

Cleanliness
6.96
Some reviews mention cleanliness positively, but others suggest the property is dated.
Service
8.43
Staff are described as friendly and accommodating, enhancing the overall experience.
Location
8.47
Location has been noted positively for its proximity to shops and seafront.
Room Quality
6.42
Several reviews mention issues with heating and shower pressure, leading to a lower rating.
Amenities
7.45
Basic amenities are available, but reviews indicate lack of heating and some comfort issues.
Value for Money
7.91
Value is considered fair given pricing, but some guests felt not all amenities met expectations.
Food and Beverage
6.96
Breakfast was criticized for being lukewarm and lacking variety but still attended both mornings.
Overall Experience
7.43
A mixed experience, with strong points in service and location overshadowing some critical issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:36

Property Description

Historic Victorian Charm

Elegant Dining Experience

Convenient Location

Experience the historic Victorian charm of our hotel, initially built for Lord Tollemarch. The wood-panelled spacious public areas and tastefully furnished en suite rooms offer a luxurious stay. Indulge in an elegant dining experience at Westerfield’s Restaurant, with both table d’hôte and à la carte menus. Explore the Edwardian resort town of Felixstowe with its beautiful gardens, attractions, and safe beaches. Conveniently located near the town centre and railway station, and just a mile from the port, our hotel is the perfect choice for your stay. Book now to immerse yourself in the timeless elegance and convenience we offer.

Important information:

Please note that on certain days functions are held at the hotel and this often involves music being played until midnight. Guests can contact the property to check if they are any functions scheduled during their stay.

Check-in between 12:00 and 14:00 is available for an additional charge of GBP 20, while before 12:00 costs 50 GBP. This is subject to availability.

Please note that the kitchen is closed on 24th and 25th of December 2024.

Please note that on certain days, functions are held at the hotel and this often involves music being played until midnight.

Guests can contact the property to check if there are any functions scheduled during their stay. Check-in between 12:00 and 14:00 is available for an additional charge of GBP 20, while before 12:00 costs 50 GBP. This is subject to availability.

Please note that the kitchen is closed until further notice, however, we are still serving breakfast.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NWI

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for £25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.5
Based on 5479 reviews
Cleanliness: 6.96
Service: 8.43
Location: 8.47
Room Quality: 6.42
Amenities: 7.45
Value for Money: 7.91
Food and Beverage: 6.96
Overall Experience: 7.43
H
Hamer • couple • gb
8
2026-03-20 • via Nuitee
D
Dunham • family_with_children • gb
9
2026-03-19 • via Nuitee
L
Lorraine • family_with_children • gb
10
Short Break
Pros:

Nice easy location. Big clean room. Buffet breakfast. Car park

Cons:

Nothing to dislike

2026-03-17 • via Nuitee
J
Jenny • family_with_children • gb
7
Pros:

Beds were comfortable, lovely snacks and drinks. Food in restaurant good. Big rooms, lovely bathroom. Rooms very clean

Cons:

Unable to close bathroom window and door into the bathroom would not stay closed. You could lock it when in the bathroom but could not keep it closed when in the bedroom and all I could hear was shower dripping and the cord from the bathroom window tapping. Put a bag in front of the door which stopped noise.

2026-03-17 • via Nuitee
M
Margaret • family_with_children • gb
8
Nice night away!
Pros:

The receptionist was so helpful when I made a mistake with the booking. She sorted it all out for me.

Cons:

We would have liked a wardrobe but the room and bathroom were nice. We have stayed here a few times and it's is great. Love the location.

2026-03-15 • via Nuitee
R
Rachel • couple • gb
5
2026-03-12 • via Nuitee
A
Angela • family_with_children • gb
10
Pros:

Located near to family living in Felixstowe. Staff wonderful as always. Accommodation excellent. Will return as soon as commitments allow.

2026-03-12 • via Nuitee
F
Fiona • solo_traveller • gb
10
Pros:

I booked a suite and it was really lovely, with an old roll top bath

Cons:

Food had to paid for straightaway rather than being charged to the room

2026-03-11 • via Nuitee
K
Keith • solo_traveller • gb
8
2026-03-11 • via Nuitee
G
Gary • family_with_children • gb
10
2026-03-10 • via Nuitee
A
Andy • couple • gb
8
2026-03-09 • via Nuitee
S
Stuart • family_with_children • gb
9
Pros:

Improved decor to rooms. Underfloor heating in bathroom. Attitude of staff.

2026-03-09 • via Nuitee
K
Kathryn • couple • gb
7
Pros:

Location

2026-03-08 • via Nuitee
K
Kathryn • couple • gb
7
Pros:

Location
Elephant & barrel -good food, lovely staff

2026-03-08 • via Nuitee
M
Maggie • couple • gb
10
Lovely Stay as Usual
Pros:

Loving the changes. The room we stayed in was really lovely, thank you.

Cons:

Nothing

2026-03-08 • via Nuitee
M
Marcel • couple • gb
10
The Orwell iHotal s a great place to be.
Pros:

Had a family room..
Plenty of space,well set out,really comfortable bed & overall a lovely lovely space.

Cons:

The fridge needs to be changed sooooooo noisy.!

2026-03-08 • via Nuitee
A
adampN997DF • Family
6
Concerning room security incident
Pros:

Very concerning experience during our stay.

My daughter and I checked into Room 105 at around 14:00. At approximately 16:35 two other guests were able to open the door and enter our room using their key card while we were inside.

It was extremely alarming, especially as I was staying with my young child. A hotel room should be a private and secure space, so this raised serious concerns about how room access is being managed.

Incidents like this should simply not be possible in a functioning hotel security system, and I hope the hotel investigates how this occurred and ensures it cannot happen again.

2026-03-07 • via Tripadvisor
J
jasmin • couple • de
5
die teuren Zimmer lohnen sich nicht
Pros:

Gute Bar und schönes und gutes Restaurant. Das Haus hat auch sehr viel Charme und ist zentral gelegen

Cons:

Wir waren schon 2 X dirt. Dieses Mal sollte es wegen meinem Geburtstag eine Suite werden, das war ein Reinfall. Super kleines dunkles Zimmer. Bad in die Jahre gekommen, das Zimmer wurde auch nicht geputzt. Für den Preis geht das nicht. Nein Tipp: lieber ein Doppelzimmer buchen, da hat man mehr von

2026-03-07 • via Nuitee
L
Lorna • family_with_children • gb
10
Pros:

Staff friendly and polite. Room large and so was the bathroom. Right opposite the train station and a short walk to the sea and theatre. Already booked to stay again for a show at the spa pavilion theatre.

2026-03-07 • via Nuitee
J
Jacqueline • solo_traveller • gb
10
It was so relaxing to be there....
Pros:

The hotel is very grand.....

Cons:

all was fine...

2026-03-06 • via Nuitee