The Gilvenbank Hotel

Rooms were dirty
Not cleaned every day after staying 3 nights

Lack of hot water and unable to contact hotel personnel from phone in room. Had to boil the kettle to strip wash. Not what you expect even if you only paid a discount price.

Everything . I am 62 and they put me up a flight if stairs and last room at the end of a very long corridor

The rooms are large but devoid of any character. Everything is best described as being a bit grubby. The bathroom was clean but outdated - half the flush button for the toilet was missing, and the sink was cracked. The bath was clean but the grout was a bit grim in places. The main issue really was that for my entire stay (2 nights) there wasn't any hot water. I did mention this to the staff on reception after the first night and they were very apologetic and said that there were 'too many guests for the boiler to cope with', and that I should contact reception if it happened again. Which is a fair response, but given they knew the capacity of the hotel, and clearly it's an ongoing issue, it was extremely disappointing that the next morning there was once again no hot water, and also nobody manning the reception desk to help. Two very cold showers to start my work days were not particularly appreciated.

The bed was comfortable but was two singles pushed together (which in my opinion does not constitute a king size), and the mattresses sagged in the middle so you couldn't really spread out unless you wanted to sleep like a contortoinist. The room was very dusty in parts and I don't think the TV remote has ever had a wipe down - was physically sticky and I decided probably best to avoid.

This could be a really nice place with a bit more care and attention to detail.

Nothin it is a Wee bit oot the way that can be a good hing Aswell x

Having to fill kettle using a mug cos sink in bathroom wasnt deep enough to fit kettle bit akward but it was the onlyway. Also lightswitch for bathroom was at entrance door which was almost other side of room.

The walls of the rooms were so thin, you could hear snoring, TV and wake up calls from adjacent rooms.

The receptionist was not very professional or apologetic when it was discovered that the hotel had failed to read messages sent on 11.02.26 with specific requests.
The room smelled of an old mop. The toilet had not been cleaned properly and there were remnants of faeces from previous room occupants.
The breakfast was not organised at 7.30am. The staff were friendly but did seem over whelmed with the amount of orders. Tables did not have cutlery. The coffee and pastries ran out within 10 mins and were not restocked. Very unorganised.

Nothing.

Not very well equipped, missing small things like teabags, hand soap, teaspoon. The room was cold. Breakfast in the morning wasn't very well organised

Everything was great

Duvet seemed a bit small for the bed but this was not a major issue!