Best Western Hotel Hatfield

Hotels
Best Western
7.9 (1358 reviews)
The Esplanade , Lowestoft , gb

Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Convenient car park
Nice views
Clean sheets
Cons:
Worn carpets
Poor customer service
Room maintenance issues

Categories

Cleanliness
7.04
Mixed reviews; clean sheets mentioned but concerns about mold and rust.
Service
8.01
Great service noted, but some negative experiences with staff handling.
Location
9.05
Location praised for convenience and views.
Room Quality
7
Issues with room size and maintenance raised; not accurate to booking.
Amenities
7.53
Amenities acceptable but need modernization.
Value for Money
8.99
Good value for seasonal offerings and rates.
Food and Beverage
7.54
Food quality good, but some complaints about coffee and breakfast size.
Overall Experience
8.01
Good points but overshadowed by service and maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:06

Property Description

Spectacular Sea Views and Beachfront Luxury
With stunning sea views and a prime beachfront location, Best Western Hotel Hatfield in Lowestoft offers a perfect blend of relaxation and convenience.

Dining Delights and Refreshing Drinks
Indulge in a variety of culinary delights at the LT1 Restaurant overlooking the Esplanade or sip on traditional ales and cocktails at the bar facing the sea.

Comfort and Convenience at Your Fingertips
Enjoy well-appointed rooms with sea views, tea/coffee facilities, and the option for room service. With free parking and proximity to both the town centre and nightlife, your stay at Best Western Hotel Hatfield is sure to be memorable.

Ready to experience seaside luxury? Book your stay at Best Western Hotel Hatfield now!

Important information:

When booking 5 rooms or more, different policies and additional supplements will apply.

The hotel operates ticket only events on New Year's Eve in the bar and restaurant. If guests wish to dine in the hotel please contact directly for the options available.

Please note that, while the property has a elevator to all floors, some rooms still require to go up and down stairs once out of the elevator. Please contact the hotel directly if you require a room by the elevator.

Renovations: Please be aware from the 29th May 2023 the Hotel will undergoing Maintenance work and decorating on the exterior the building. This may cause disruption to views as well as some understandable noise during the preparation stages.

Please note the car park has limited spaces. It is on a first come first serve basis, and it cannot be reserved.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for £10 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 1358 reviews
Cleanliness: 7.04
Service: 8.01
Location: 9.05
Room Quality: 7
Amenities: 7.53
Value for Money: 8.99
Food and Beverage: 7.54
Overall Experience: 8.01
S
Sally solo_traveller gb
9
Pros:

Great single room with en suite bathroom, very clean. The view from the breakfast table was lovely, looking out to sea.

2026-03-20 via Nuitee
D
Daniel solo_traveller fi
8
2026-03-19 via Nuitee
T
Thompson solo_traveller gb
1
Pros:

Nothing really.

Cons:

The fact we booked in booking. Com, and on booking. Com, it doesn't say, about 150 pounds holding deposit for the room. We turned, and was asked for bank details, when I questioned about this, I said it wasn't in booking com. They said it was there policy. We have stayed there in the past, and we havent been asked about this. It's is the same if you stay in there lodge over the road.Do your homework before booking for this hotel. We want be returning again.

2026-03-19 via Nuitee
B
BEATRICE MARJORIE solo_traveller gb
8
2026-03-18 via Nuitee
R
Rawlings solo_traveller gb
9
Pros:

Location excellent, staff were welcoming and happy to help. Maybe booking in could be a little earlier though. But will gladly be staying there again 👍

Cons:

Nothing, everything was good.

2026-03-17 via Nuitee
K
Kathryn couple gb
7
Lowestoft short stay
Pros:

Location, restaurant, parking and food.

Cons:

Shower was a bit small but otherwise great and nice to have a window in the bathroom.

2026-03-15 via Nuitee
P
Pamela couple gb
9
Pros:

Love location

Cons:

The manager is not very nice

2026-03-13 via Nuitee
R
Robert solo_traveller gb
5
I might have a drink or something to eat there, but wont be staying overnight
Pros:

Nice location on the sea front, nice bar restaurant area

Cons:

Outdated, carpets are tired. My room was a single box room, bed was wall to wall , along a wall. The room next door had creaking floors that sounded like it was in my room. The floorboards in the hall outside my room also creaked loudly and I had traffic from 5am which disturbed my sleep

2026-03-11 via Nuitee
R
Readings couple gb
7
Nice break we needed
Pros:

Good breakfast

Cons:

Entertainment could have been better, price of wine £10-75 for a large wine !

2026-03-11 via Nuitee
L
Lucy solo_traveller gb
8
Overall it was an excellent experience
Pros:

Great location and really friendly helpful staff.

Cons:

Squeaky floor boards in bedroom.

2026-03-09 via Nuitee
A
andy solo_traveller gb
7
2026-03-07 via Nuitee
A
alan solo_traveller gb
8
Love the hotel, love the staff, love the town.
Pros:

Excellent

Cons:

Was excellent

2026-03-05 via Nuitee
F
Fiona couple gb
9
2026-03-05 via Nuitee
D
David couple gb
5
We stayed at the Hatfield hotel 30 years ago and it hasn’t changed.
Pros:

Friendly staff
Good breakfast

Cons:

Tired furnishings
Hard bed
No handrail to access certain rooms on floor 2

2026-02-24 via Nuitee
D
Denise solo_traveller gb
9
Family get together
Pros:

The location is situated right on the beachfront so has lovely views from the outside terrace. Staff are very friendly and nothing was too much trouble. The food was lovely, especially the Sunday carvery and is very good value for money and breakfast is freshly cooked with plenty of options

Cons:

The room was very clean and tidy but in need of some TLC but the hotel is currently being refurbished so in time all rooms will be updated. The bed was a bit hard but that's just my personal opinion. Other than that everything was great

2026-02-24 via Nuitee
A
Andrew couple gb
8
2026-02-24 via Nuitee
A
Anne couple gb
8
A lovely mini break
Pros:

Food was great views whilst eating lovely and short walk to town
Your own stout is excellent.
Helpful staff.

Cons:

When we book again we will try for room with sea view.

2026-02-24 via Nuitee
D
Deborah couple gb
8
Pros:

The location is fantastic if you love the seafront, and the restaurant, bar and outside area is very nice. Once you get upstairs, the rooms are adequate but a little tired and definitely need a little. It's definitely worth getting the Seaview rooms as it is lovely to hear the sea at night and have that wonderful view in the morning.

Cons:

The rooms are a little tired as are the corridors and lift. They are definitely clean and adequate though.

2026-02-22 via Nuitee
B
Beryl couple gb
9
Pros:

Lovely clean spacious room,great view of the sea. Comfortable bed, nice clean bathroom..
Restaurant/ Lounge clean, and menu lots of choices at reasonable prices..

2026-02-12 via Nuitee
P
Peter extended_group gb
9
Very enjoyable and easy stay for work.
Pros:

Clean and modern bedrooms, good shower. Lovely breakfasts!

2026-02-12 via Nuitee