Facilities

Full-service spa
Fitness facilities
Health or beauty spa nearby
Proposal/romance packages available
Free WiFi
24-hour front desk
Luggage storage
Designated smoking area
Concierge service
Elevator
See all facilities

Review Highlights

Pros:
Great staff
Convenient location
Cons:
Hot water issues
Limited breakfast spread

Categories

Cleanliness
7.5
Rooms were neat and tidy, indicating a good level of cleanliness.
Service
8
Great staff are very kind and helpful.
Location
8
Hotel is in a busy CBD area with access to various amenities.
Room Quality
6.5
Standard quality for this hotel tier.
Amenities
6.5
Facilities weren't used but good security mentioned.
Value for Money
7
Breakfast was good enough - value for money.
Food and Beverage
6
Breakfast was not a lavish spread but satisfactory.
Overall Experience
6.5
Overall a comfortable stay with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:30

Property Description

Luxurious Spa Services
Indulge in relaxing massages and spa treatments during your stay at The Clarion Hotel. Take some time to pamper yourself and rejuvenate your mind and body.

Fine Dining and Refreshments
Savor delicious meals at the hotel's restaurant, grab some snacks at the coffee shop, or enjoy 24-hour room service. End your day with a refreshing drink at the bar/lounge, creating delightful culinary memories.

Convenient Amenities and Services
Benefit from complimentary Wi-Fi, a 24-hour business center, and event facilities while staying at this centrally located hotel in Nairobi. With dry cleaning services, concierge assistance, and an airport shuttle, your comfort and convenience are a top priority.

Ready to experience a perfect blend of comfort and luxury? Book your stay at The Clarion Hotel today and make unforgettable memories in Nairobi.

Important information:

  • Up to 4 children stay free when occupying the parent or guardian's room, using existing bedding.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NBI

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

7
Based on 23 reviews
Cleanliness: 7.5
Service: 8
Location: 8
Room Quality: 6.5
Amenities: 6.5
Value for Money: 7
Food and Beverage: 6
Overall Experience: 6.5
B
BLAISE
10
Good Joint
Pros:

Great staff are very kind and helpful. Reasonably priced.

2025-08-31 • via Nuitee
A
amar
8
Business trip
Pros:

The airport pickup was great at 2.30AM arrival and than check in was breeze, Hotel is in a busy CBD area so our stay was very comfortable as everything was close by, the business places, the shopping area, plenty of taxi's, restaurants, money exchange, SIM card office etc. The rooms were neat and tidy, the housekeeping was great. Had issues with the hot water shower but it was fixed promptly. The breakfast was not a lavish spread but good enough - value for money. Security was good enough at all times, Facilities didnt use due to time constraints at our side.

2025-08-01 • via Nuitee
K
Kalle
2
Avoid, disgusting hotel
Pros:

This hotel should have 1 star on hotels.com. I can’t believe that a company like hotels.com would show this hotel as 3.5 stars on their booking site. The hot water needs to be turned on with a switch and it never even got warm with that. The lights are buzzing. The room was sooo filthy dirty and the bathroom even more. Tiles and paint was missing and the shower looked like something from a prison. We had booked 2 nights and landed in the middle of the night at 2am. We had no choice but to sleep there but in the morning we got out of there quick.

2025-05-26 • via Nuitee
S
Sandy
2
Pros:

This place is not a 🏨 hotel! it is a dirty , smelling dump, full of flies and bugs cannot imagine they are renting this place.i had to leave this place the minute we got to the room OMG !!!!

2024-10-21 • via Nuitee
C
christine
6
Pros:

Room for two only had 1 cup 1 tbag 1 towel 1 sugar and smelled musty. Shower flooded washroom.
Staff helpful and door security and help fantastic.
Normall Clarion is lovely


2024-07-01 • via Nuitee
A
Ann • partner
10
Pros:

A great value hotel in Nairobi CBD.
We enjoyed our stay and had a good meal in the restaurant in the evening and coffee in the coffee shop in the morning.
Enjoyed the steam room after a day of sight seeing

2024-02-22 • via Nuitee
P
Pierre
8
Pros:

Staff taking care of my concern

2024-01-26 • via Nuitee
B
Barbara
2
Worst hotel. Filthy, noisy. We left.
Pros:

This was a horrible experience. We were shown 2 rooms, our friend also 2 rooms. None were remotely acceptable. Not sure where the pictures and reviews came from, but not our experience. We had no hot water in our shower or sink, no AC, the carpet was filthy and wet, like a big dirty sponge. The rooms were noisy and no hope of opening a window as too noisy. This was a grim creepy place. The staff were trying to help, but this couldn't be fixed. Edwin at the reception desk was helpful and seemed to care, but when we met with Stephen, the General Manager, we were met with near silence. He couldn't have cared less. None of us was allowed a refund of any kind, but it was so bad we didn't at that point care, we just wanted out! If I could give zero stars I would.

2023-11-21 • via Nuitee
C
Charlie • partner
6
Pros:

Was okay, not bad for the money but bit run down

2023-11-11 • via Nuitee
S
Salim Albert
6
Pros:

Wasn’t as good as expected, not for the price we paid. Noisy!
The hotel has a bar, which was more noisy than the streets, where cars run 24 hours.

2023-10-26 • via Nuitee
H
HARINDER SINGH
8
Pros:

They need to put Air conditioner or fans at least in the rooms

2023-08-25 • via Nuitee
R
Richard
8
Pros:

Good hotel, clean and vry helpful frirndly staff

2022-06-26 • via Nuitee
R
rana
8
Value for money
Pros:

Staff were very helpful. Room was decent size and comfortable. Only had hot water for shower but no way to control the temperature so not very convenient. Location was good and explored the cbd on foot during the day. Restaurant also had good food and service.

2022-06-23 • via Nuitee
M
Mika
8
Pros:

Located in a busy area, lots of street shops and buzz around. I liked it, but in case you are looking for a peaceful area, this might not be for you. The rooms were basic and functioning. My bed was maybe a bit worn out as I could feel the bed springs. Some mosquitos were harassing me during a couple of nights, otherwise slept well. The restaurant is OK, while the gym/sauna etc. seemed to be small / worn. The staff was friendly and helpful! In overall, I was happy with the price / quality ratio.

2022-05-23 • via Nuitee
I
Ian
6
1 night stat
Pros:

Good value hotel although in a shady area.
Good shower.

2022-02-23 • via Nuitee
V
Verified traveler
10
Pros:

good hotel. city center

2021-01-05 • via Nuitee
F
Firoz A
8
Good hotel t reasonable price
Pros:

Nice hotel in the center of the city close to everything. Cleanliness was good. Breakfast was good. Price is reasonable.

2020-08-31 • via Nuitee
F
Firoz A
8
good hotel for short stay.
Pros:

Very good hotel in business ares close to everything.
Because of COVID, did not use much of the facilities even though they seem to be vary careful in cleaning.
Breakfast was good. For business stay this was just right for me and was not expensive like many Nairobi hotels. I would stay again there.

2020-08-21 • via Nuitee
M
michael
8
Decent Room
Pros:

My stay was good for the night. Room was comfortable. The kettle in my room 318 did not work, so I exchanged it with the room opposite mine.

2020-01-23 • via Nuitee
Z
Zuzana
10
Great hotel, very nice staff
Pros:

Hotel is very good, clean and looks new. Shower is also OK, even though the bathroom window didn't have a curtain. The staff is very friendly and helpful! Overall great value for money.

2020-01-20 • via Nuitee