Lotos Inn & Suites -Nairobi, Westlands

Hotels
8.4 (1964 reviews)
19 Mpaka Road, Westlands , Nairobi , ke

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Nightclub
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean rooms
Helpful staff
Great location
Good breakfast
Cons:
Noise from nearby facilities
No gym
No direct stairs to reception

Categories

Cleanliness
8.4
Rooms were clean and well-maintained.
Service
8.87
Staff members were amazing, very helpful and responsive.
Location
8.71
Great central location, close to malls and city center.
Room Quality
8.05
Spacious rooms with good amenities, albeit some noise issues.
Amenities
8.18
Good facilities available, but could be better furnished.
Value for Money
8.24
Good value considering the service and location.
Food and Beverage
8.5
Breakfast was highlighted, with tasty options.
Overall Experience
8.26
Overall a comfortable stay with some minor noise issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 06:07

Property Description

Luxurious All-Suite Hotel in Nairobi

Modern Amenities: Enjoy free WiFi, flat-screen TV, fridge, microwave, and tea/coffee facilities in our open-plan suites with private bathrooms.

Stunning Rooftop Restaurant: Indulge in authentic Chinese cuisine and drinks while taking in panoramic views of the Westlands skyline at our signature rooftop restaurant and lounge.

Convenience and Comfort: Benefit from free private parking, 24-hour security, a fully-equipped conference room, and engaging activities like golfing and hiking. Plus, easy access to Nairobi's top attractions.

Experience elegance and convenience at Lotos Inn & Suites. Book now for an unforgettable stay!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NBO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    People 5 years old and over stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1964 reviews
Cleanliness: 8.4
Service: 8.87
Location: 8.71
Room Quality: 8.05
Amenities: 8.18
Value for Money: 8.24
Food and Beverage: 8.5
Overall Experience: 8.26
A
Anne • couple • de
7
Schönes Hotel für einen Städtetrip
Pros:

Schönes Hotel, in relativ guter Lage.
Sehr schöne Gestaltung des Innenbereichs.
Zimmer ist in Ordnung. Das Personal ist sehr freundlich.
Frühstück (Buffet) war gut und ausreichend.
Das asiatische Restaurant hatte eine gute Auswahl und Qualität der Speisen. Man kann dort Abendessen.
Ein early-check-in kostet 30,- $.

Cons:

Es gibt Küchenschränke, allerdings sind diese komplett leer. Wenigstens eine Grundausstattung an Besteck wäre schön gewesen.

2026-02-14 • via Nuitee
F
Faith • couple • ke
9
2026-02-13 • via Nuitee
D
Danielle • couple • ca
8
Très bien
Pros:

Plusieurs bons restaurants à distance de marche

2026-02-10 • via Nuitee
A
Aqeela • solo_traveller • tz
9
2026-02-10 • via Nuitee
A
Aqeela • extended_group • tz
9
2026-02-10 • via Nuitee
O
Omega18881 • solo_traveller • in
8
Pros:

Location

Cons:

Showergels and Shampoos - can definitely bring in better fragrances, current ones smell like a cough cyrup! No lotion tubes in the rooms. No sweeteners in the rooms or at the breakfast buffet. Have to ask for these everytime or makedo without.

2026-02-09 • via Nuitee
O
Omer Bastawy • extended_group • sd
10
2026-02-09 • via Nuitee
A
Aleksandra • extended_group • ru
10
Pros:

Хороший завтрак, большие комнаты

2026-02-08 • via Nuitee
L
Lubin • solo_traveller • in
8
2026-02-08 • via Nuitee
T
Teresa • couple • ke
10
2026-01-31 • via Nuitee
S
Samuel • couple • es
10
2026-01-31 • via Nuitee
F
Fedor • solo_traveller • il
8
За эти деньги очень неплохо. На кухню внимания не обращайте - считайте, что ее нет.
Pros:

Очень чисто

Cons:

Утром очень шумно из общего холла.
Кухня абсолютно бессмысленная. На картинке куча ящиков, но они все абсолютно пустые. Есть две чашки, два стакана и одна чайная ложка.
С трудом выпросил бокал в ресторане и попросил штопор, открыть вино на месте в баре.

2026-01-31 • via Nuitee
M
Mohan • couple • gb
10
2026-01-30 • via Nuitee
L
LORENA • couple • es
10
2026-01-29 • via Nuitee
P
Peter • family_with_children • se
7
Bra läge i lugnt område
Pros:

Trevlig personal som var hjälpsam , bra frukost

2026-01-29 • via Nuitee
A
Ambra • couple • it
10
2026-01-25 • via Nuitee
C
Catalina Andrea • couple • cl
8
2026-01-25 • via Nuitee
M
Malar Vannan • solo_traveller • ae
7
2026-01-25 • via Nuitee
M
Maria • couple • uy
7
2026-01-25 • via Nuitee
C
Catalina Andrea • family_with_children • cl
8
Pros:

La ubicación está buena, cómodo.

Cons:

No me gustó la parte del desayuno, y que hay una cocina pero no está equipada , ni un vaso tenía.

2026-01-25 • via Nuitee