Lotos Inn & Suites -Nairobi, Westlands

Hotels
8.4 (1964 reviews)
19 Mpaka Road, Westlands , Nairobi , ke

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Nightclub
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean rooms
Helpful staff
Great location
Good breakfast
Cons:
Noise from nearby facilities
No gym
No direct stairs to reception

Categories

Cleanliness
8.4
Rooms were clean and well-maintained.
Service
8.87
Staff members were amazing, very helpful and responsive.
Location
8.71
Great central location, close to malls and city center.
Room Quality
8.05
Spacious rooms with good amenities, albeit some noise issues.
Amenities
8.18
Good facilities available, but could be better furnished.
Value for Money
8.24
Good value considering the service and location.
Food and Beverage
8.5
Breakfast was highlighted, with tasty options.
Overall Experience
8.26
Overall a comfortable stay with some minor noise issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 06:07

Property Description

Luxurious All-Suite Hotel in Nairobi

Modern Amenities: Enjoy free WiFi, flat-screen TV, fridge, microwave, and tea/coffee facilities in our open-plan suites with private bathrooms.

Stunning Rooftop Restaurant: Indulge in authentic Chinese cuisine and drinks while taking in panoramic views of the Westlands skyline at our signature rooftop restaurant and lounge.

Convenience and Comfort: Benefit from free private parking, 24-hour security, a fully-equipped conference room, and engaging activities like golfing and hiking. Plus, easy access to Nairobi's top attractions.

Experience elegance and convenience at Lotos Inn & Suites. Book now for an unforgettable stay!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NBO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    People 5 years old and over stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 1964 reviews
Cleanliness: 8.4
Service: 8.87
Location: 8.71
Room Quality: 8.05
Amenities: 8.18
Value for Money: 8.24
Food and Beverage: 8.5
Overall Experience: 8.26
Łiran • solo_traveller • il
10
2026-03-14 • via Nuitee
F
Filenko • couple • ru
9
Pros:

Приветливый персонал , довольно чисто

Cons:

Не понравилось , размен сдачи . По очень плохому курсу

2026-03-14 • via Nuitee
S
Sheena • family_with_children • gb
9
Excellent stay, great place and even better staff
Pros:

Loved the location, the spacious room with kitchenette (with microwave, fridge and freezer, kettle) and the balcony. Staff were amazing all the way from security guards at the entrance, reception, service staff. Great value for money, such a good experience and loved the staff. Breakfast was a good and varied spread.

Cons:

If I booked again (and I would), I’d ask for a room with a balcony that overlooks the school rather than the training college next door.

2026-03-13 • via Nuitee
O
Olivier OG • solo_traveller • fr
7
2026-03-13 • via Nuitee
L
Leah • solo_traveller • ug
10
2026-03-13 • via Nuitee
N
Nitin • couple • gb
8
2026-03-10 • via Nuitee
N
Nitin • couple • gb
8
2026-03-10 • via Nuitee
D
Darko • couple • it
8
2026-03-09 • via Nuitee
H
Heni • solo_traveller • nz
10
Pros:

Room was spacious, staff super friendly and helpful, breakfast was delicious, room cleaned everyday.

2026-03-09 • via Nuitee
J
Javed • couple • us
10
Pros:

....everything here from checkin to checkout is made seamless by the staff..

2026-03-08 • via Nuitee
M
Michal • solo_traveller • sk
8
2026-03-08 • via Nuitee
I
Isaac • couple • au
10
2026-03-07 • via Nuitee
J
Júlia Dominika • couple • hu
10
Pros:

Breakfast was good, staff is very helpful in arranging a takeaway, if you had to leave earlier than it is available. Comfy rooms, nice view from the top floor.

2026-03-06 • via Nuitee
Z
Zlanneu Rosine • solo_traveller • ci
8
acceptable
Pros:

ok

Cons:

La propreté de la douche n'etait pas top

2026-03-05 • via Nuitee
C
CARLO • couple • it
9
I dettagli fanno la perfezione
Pros:

Camera esageratamente spaziosa e perfettamente attrezzata, letti comodissimi, pulizia attenta e meticolosa. Preferibile a nostro giudizio una sistemazione ai piani alti per questioni di rumorosità proveniente da presumibili macchinari esterni alla struttura. Consigliamo la prenotazione con prima colazione inclusa. Ottima l'accoglienza e l'utilizzo del deposito bagagli. Soggiorno complessivamente quasi-perfetto !

Cons:

Il personale addetto alla prima colazione è risultato piuttosto lento e senza iniziativa, se non addirittura a tratti apparentemente svogliato.

2026-03-05 • via Nuitee
C
Christophe • couple • fr
8
2026-03-04 • via Nuitee
L
Lina • couple • eg
10
2026-03-04 • via Nuitee
R
Rihards • couple • lv
10
2026-03-02 • via Nuitee
R
Ricco • couple • de
8
2026-03-01 • via Nuitee
V
Vicente • couple • cl
10
Recepcion amable
Pros:

Muy buen trato en recepcion, nos permitieron hacer check in anticipado debido a la anuacion de un vuelo. Muy amable el personal

Cons:

Nada, todo bien

2026-02-28 • via Nuitee