Waldhotel Doldenhorn

Hotels
Independent
9.2 (75 reviews)
Doldenhornstrasse 29, Kandersteg, 3718 , Kandersteg , CH

Pets allowed

Facilities

Free breakfast
Meeting rooms
Full-service spa
Fitness facilities
Arcade/game room
Electric car charging station
Free WiFi
Terrace
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent food
Cons:
Dirty room
Unhelpful front desk staff

Categories

Cleanliness
8.28
Room was dirty/in disrepair, broken glass and dog hair mentioned.
Service
9.75
Very friendly staff, attentive service noted in various reviews.
Location
9.79
Beautiful area, great town mentioned positively.
Room Quality
8.74
Suite was wonderful but lacked privacy (no bathroom door).
Amenities
9.27
Excellent wellness area with multiple saunas and pool.
Value for Money
8.73
Mixed feelings about quality compared to price, some concerns on additional fees.
Food and Beverage
9.78
Amazing food and flexible with orders, breakfast noted as exceptional.
Overall Experience
9.25
Exquisite experience overall despite some negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:32

Property Description

Discover the perfect alpine retreat at Waldhotel Doldenhorn, where stunning landscapes meet unmatched comfort.

Spa and Recreation Bliss
Unwind at our full-service spa, indulge in revitalizing massages, and take advantage of our indoor pool, sauna, and 24-hour fitness center, all designed for your relaxation.

Comfortable Accommodations
Choose from 42 well-appointed guestrooms featuring minibars, complimentary Wi-Fi, and luxurious bath amenities to ensure your stay is both convenient and restful.

Culinary Delights
Start your day with a complimentary buffet breakfast and savor your favorite drinks at our bar/lounge, or enjoy room service for a cozy night in.

Ready to experience the magic? Book your stay at Waldhotel Doldenhorn today!

Important information:

  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Pets

    Pets allowed

  • General

    Professional property host/manager

  • Pets

    Pets allowed (no fees)

  • Pets

    Service animals are allowed

Location

Guest Reviews

9.2
Based on 75 reviews
Cleanliness: 8.28
Service: 9.75
Location: 9.79
Room Quality: 8.74
Amenities: 9.27
Value for Money: 8.73
Food and Beverage: 9.78
Overall Experience: 9.25
H
H5973XDsofias Couples
10
Attentive staff and nice infrastructure
Pros:

Our visit was great. Very friendly staff (no Swiss German but still flawless communication in German). The suite Sonnbühl was wonderful, even though it’s very open-plan (no bathroom door).
The spa area was very enjoyable as well. We visited 4 different saunas and a steam sauna, all of them clean and nice. The pool is cool, it has an inside and outside area. There are lots of spots to chill with nice views of the mountains. The cold bath was too cold for us, but there are other good options to cool down (showers, a cold mist shower, a bucket with cold water, you can step outside as well)
The food was amazing, and they were very flexible with the orders.
All in all an exquisite experience!

2025-11-02 via Tripadvisor
T
Tracey
10
Pros:

We stayed at the Waldhotel for two nights where we enjoyed hiking and the amazing scenic views of the Alps. Hotel had breathtaking views of the Alps. The staff was very friendly and helpful. Our room was large and updated. We did have a challenge figuring out all of the electronics to get the lights on and shades closed.

2025-10-06 via Nuitee
P
Philipp
8
Pros:

Sehr gute Küche mit tollem Service.

2025-09-27 via Nuitee
A
Anna
8
Pros:

Excellent wellness area with 5 different saunas and a swimming pool. Delicious breakfast

2025-09-23 via Nuitee
K
K.
10
Pros:

Eins der besten Hotels in der Schweiz.

Check in leider ein wenig lang, da nur eine Person.
Gratis Parkplätze.
Grosse und saubere Zimmer.
Grosses und abwechslungsreicher Spa Bereich mit Pool. Lange Öffnungszeiten.
Bei Ankunft ein Getränk an der Bar inklusive.
Beim gehen Flasche Wasser erhalten.
Schönes Ambiente.

Frühstück:
Einfach Hammer. Viel frischen Käse und Fleisch zum selber schneiden. Alle warmen Speisen werden frisch zubereitet und serviert.
Neben Lachs auch Shrimps und Cottage Cheese.
Inklusive frischen Orangensaft und Prosecco mit und ohne Alkohol.
Sehr lecker war die Zwätschgewähe.

Ich kann das Hotel nur empfehlen.
Danke

2025-09-22 via Nuitee
B
Beth friends
10
Pros:

Gorgeous hotel in a beautiful place.

2025-08-28 via Nuitee
P
Pascal
10
Je recommande cette établissement
Pros:

Le personnel mets tout en œuvre pour que vous soyez bien

2025-08-13 via Nuitee
D
Didier
6
Pros:

Beware of additional fees such as electricity surcharge !!! Finally got a refund for it but the whole experience was impacted by this unfair practice..
During our stay , three of the sauna also did not work !

2025-08-04 via Nuitee
C
caryh80 Couples
4
Wouldn’t Recommend
Pros:

Unfortunately this hotel was a disappointment:
- does not compare to other Relais & Chateaux
- very unfriendly / unhelpful front desk staff (Maia in particular)
- room was dirty/in disrepair (broken glass on balcony, dog hair, tv only worked when lights were switched on)
- cigarette smoke always filling our room if windows open
- spa is awful, no attendants, no extras like tea, apples, etc, no towels
- breakfast buffet was mid (had better in high mountain huts)
- dinnner options were confusing and the owner and his son were snooty
- this hotel gets a ton of business from Backroads which is great but they maybe rely on that without worrying about other guests much.
- Beautiful area, great town, but expected better.

If you are looking for something like this but want far better service and overall experience, I recommend: Spa Hotel Jagdhof in Austria (not affiliated but stayed there in 2024)

2025-07-30 via Tripadvisor
I
Ingvild Høva
10
Pros:

Super hotel with great staff. Excellent place to stay

2025-07-15 via Nuitee
J
jean-christophe
8
Bel endroit mais…
Pros:

Bel hôtel et spa fantastique. Très bon accueil également.
Seul regret, la chambre n’avait pas de volet et un velux laissait passer trop de lumière. De plus, l’isolation phonique des chambres était déplorable, permettant d’entendre vraiment tout ce qui se passait dans celle des voisins. Dommage pour un établissement de ce standing

2025-07-11 via Nuitee
G
goodeatsog Family
2
Find anywhere else
Pros:

Unfortunately this appears to be a nice hotel online. The experience has not come close to my expectations and even worse there has been not one apology or admission of wrong doing. We had a late check-in and I communicated several times with the hotel to arrange beforehand. As it’s in the middle of nowhere I wanted to make sure everything was sorted before arrival. It was confirmed multiple times that keys would be at the front desk. They were at front desk but unfortunately not a single door was unlocked to get into the hotel. They have not apologized, comped the room or anything. We were standing outside in the middle of the night in the pouring rain for a very long time. The way we made it in was not their doing. Most hotels would be mortified to do such a thing!
Additionally, coffee machine broken, no down alternative pillows for an allergy, no turn down service. Those are all minor details I would never have complained about but after the super stressful event they put us through without apology or any amends I will throw them in. If you like a decent hotel this isn’t for you.

2025-07-07 via Tripadvisor
R
Robert partner
10
Pros:

Eine kleine Oase am Ortsrand von Kandersteg.aussergewöhnlicher Spa -Bereich.freundliches,aufmerksames Personal, geschmackvoll und landestypisch gekleidet,Spitzen - Gastronomie und excellente Weinkarte.
Diskretes Management , Familiengeführt.Einziger Wehmutstropfen: Zimmer war sehr klein und dunkel und leider nach hinten mit Blick auf Felswand und in die Jahre gekommene Holzterrasse vom Zimmer im unteren Stock.
Insgesamt aber fünf-Sterne Bewertung!

2025-05-02 via Nuitee
D
DANIELA
10
Pros:

Está ubicado en un lugar súper hermoso, las instalaciones son buenas, y puedes ir a pie donde quieras, y el staff súper amables

2025-04-23 via Nuitee
N
Nathalie
10
Kandersteg au Walhotel Doldenhorn : un rêve
Pros:

Cet hôtel est tout simplement fabuleux. Il est situé en dehors du centre de Kandersteg, dans un écrin de verdure. Les chambres sont jolies et confortables, le petit-déjeuner est copieux avec beaucoup de produits frais. Nous avons mangé le 1er soir et le repas fut divin. Le SPA est également très beau avec piscine et plusieurs saunas ainsi qu'un haman et un jacuzzi. Quelques jours avec ma fille qui nous ont reposés. Nous reviendront c'est sûr :)

2025-04-11 via Nuitee
W
Walter
8
Pros:

Sehr schönes Hotel - tolles Zimmer und schöner, aufwändig gestalteter Spa-Bereich. Top-Personal.

2025-02-21 via Nuitee
K
Kurt
10
Hervorragend
Pros:

Wir sind mit unserem Hund angereist und es war wie immer alles in bester Ordnung. Freundliches Personal, hervorragendes Essen, wunderschönes Zimmer. Überaus guter Service beim Nachtessen. Wunderschöne Umgebung, für Hunde sehr geeignet. Wir freuen uns schon wieder auf ein nächstes mal.
Mit freundlichen Grüssen V. Und K. Steinegger

2025-01-22 via Nuitee
F
François
8
Pros:

Bei dem Hotel gibt es zusätzliche Energiekosten die in dem Hotels Beleg nicht gemeldet sind. Bitte mit dem Hotel sicherstellen, dass es keine Nebenkosten die in der Hotels Rechnung nicht inbegriffen gibt.

2025-01-19 via Nuitee
M
Martin
10
Adelboden Weltcup
Pros:

Sehr schönes Week end mit meiner Frau

2025-01-11 via Nuitee
M
Michael family
8
Pros:

Tolle Umgebung.

2024-12-30 via Nuitee