Grupotel Orquidea

Hotels
•
Grupotel
8.7 (2216 reviews)
Calle Viejos Tendereteros s/n , San Agustin , es

listing image 1
Show all photos
Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Safety deposit box
Facilities for disabled guests
Hot tub/Jacuzzi
Sauna
See all facilities

Review Highlights

Pros:
Family-friendly environment
Variety of pools
Helpful staff
Cons:
Inconsistent cleanliness
Limited breakfast variety
Rooms a little worn

Categories

Cleanliness
8.28
Room cleanliness was inconsistent, requiring improvement.
Service
9.25
Most staff were helpful and friendly, enhancing the stay experience.
Location
8.79
Hotel is well-located near amenities, though a bit far from popular beaches.
Room Quality
8.24
Rooms were decent but showed signs of wear and tear.
Amenities
8.97
Great variety of pools and activities for families.
Value for Money
8.73
Good quality for a 4-star hotel at reasonable prices.
Food and Beverage
8.48
Food was generally good but lacked breakfast variety.
Overall Experience
8.85
Overall a lovely stay, especially suitable for families.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:32

Property Description

Luxurious Amenities
Grupotel Orquidea boasts a range of luxurious amenities including a restaurant, outdoor swimming pool, fitness centre, and a bar. The 24-hour front desk, room service, and free WiFi add convenience and comfort to your stay.

Comfortable Rooms
Each unit at the hotel is thoughtfully equipped with air conditioning, a flat-screen TV with satellite channels, a kettle, and a private bathroom. The cozy rooms also feature a desk, wardrobe, and essential toiletries for a pleasant stay.

Scenic Surroundings
Nestled in Playa de Tarajalillo, guests can enjoy a serene garden and a buffet breakfast daily. With Playa del Ingles and Maspalomas in close proximity, the hotel offers the perfect blend of relaxation and exploration.

Book your stay at Grupotel Orquidea now for an unforgettable experience.

Important information:

Formal attire is required for dinner. Men must wear long pants and long-sleeved shirts to gain access to the restaurant.

Children aged 16 years and below are not allowed to use the gym or spa.


Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 2216 reviews
Cleanliness: 8.28
Service: 9.25
Location: 8.79
Room Quality: 8.24
Amenities: 8.97
Value for Money: 8.73
Food and Beverage: 8.48
Overall Experience: 8.85
K
Krisztián • family_with_children • hu
10
Pros:

Fűtött kinti medence! Nagyon finom és választékos reggeli! Jó elhelyezkedés miatt a D-i napron sok helyre el lehet jutni könnyedén! Mi nagy robogókat béreltünk! Parádés élmény motorral!

Cons:

Nincs ilyen!

2026-03-14 • via Nuitee
N
Nuria • couple • es
8
Pros:

La habitación era muy amplia y luminosa

Cons:

El trato de la recepción no fue lo esperado, no nos indicaron ni las instalaciones ni los espectaculos con los que contaba el hotel.

2026-03-14 • via Nuitee
J
Jonathan • family_with_children • fr
7
2026-03-14 • via Nuitee
B
Bogdan • family_with_children • ro
9
2026-03-13 • via Nuitee
H
Hesse • couple • de
7
Pros:

Nichts

Cons:

Sind nicht erwähnenswert

2026-03-13 • via Nuitee
L
López Bonilla • couple • es
10
2026-03-13 • via Nuitee
S
Sorin • couple • ro
10
Excelent
Pros:

Personal amabil loc fff frumos

2026-03-12 • via Nuitee
F
FRANCHINI • couple • it
9
2026-03-12 • via Nuitee
A
Anna • family_with_children • pl
10
2026-03-12 • via Nuitee
B
Barry Finbar • couple • ie
8
more pluses than minuses!!!
Pros:

Excellent staff. Food (especially breakfast and lunch) very good. Plenty of sunbeds. No rationing of alcoholic drinks. Friendly ambiance.

Cons:

Evening entertainment began too early, not allowing time to finish dinner. Whilst they tried hard and were enthusiastic the same cabaret troupe were on practically every evening. There should have been more variety of acts ie. Flamenco Dancing; Magician, Obviously not the hotel's fault but very high winds that continued for two weeks and are usual at this time of year.

2026-03-11 • via Nuitee
L
Luis Alberto • couple • es
8
Pros:

En general las instalaciones y los servicios

Cons:

Está situado en una zona donde sopla demasiado fuerte el viento

2026-03-11 • via Nuitee
P
Pandey • family_with_children • fi
8
It’s ok
Pros:

Breakfast

Cons:

Location

2026-03-11 • via Nuitee
E
Eva • couple • cz
9
Pros:

V hotelu jsme byli velmi spokojeni, snídaně i večeře byly vynikající, opravdu velký výběr všeho. Personál byl velmi přátelský a ochotný. Parkování bylo trochu boj, ale pokaždé jsme místo našli.

Cons:

V koupelně bylo pouze mýdlo, chyběl mi tam šampon na vlasy. Létáme na lehko, takže ho běžně s sebou nevozím.

2026-03-10 • via Nuitee
A
andrea • couple • it
8
Pros:

La vista mare dal balcone, il buffet per la cena e la colazione.

Cons:

Migliorerei solo il materasso, nella nostra camera non aveva consistenza e sembrava vissuto.

2026-03-10 • via Nuitee
B
Bogdan • family_with_children • de
8
2026-03-10 • via Nuitee
M
M • extended_group • it
7
Great Service but I wouldn't go back
Pros:

The bedroom was very big and we had the most beautiful view. In the bathroom there weren't any utilities that you can expect from a 4 star hotel. We had breakfast included, not the best quality of food but lots of options, the staff however is very nice Barbara was very helpful and kind to me!
We've been lucky to be attended by Dina at the reception which as well is very nice and professional!

Cons:

Location, there was nothing around, the only restaurants close by the hotel had the worst food I've ever had please save your money and don't eat there. If I'll ever go back to Gran Canaria I'd stay closer to Puerto Rico beach.

2026-03-10 • via Nuitee
E
Edina • extended_group • hu
7
2026-03-10 • via Nuitee
H
Herbert • couple • de
5
2026-03-09 • via Nuitee
B
Birgit • solo_traveller • de
5
2026-03-09 • via Nuitee
F
Félix Costumero • couple • es
9
Pros:

La amabilidad del personal y la comodidad de las habitaciones

Cons:

Que la animación no se hablara absolutamente nada en español. Sería de agradecer al menos un saludo en el idioma oficial

2026-03-09 • via Nuitee