White Hart, Exeter by Marston's Inns

Hotels
•
Marston's Inns
8 (5267 reviews)
66 South Street , Exeter , gb

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Children allowed

Facilities

Parking
Non-smoking rooms
Restaurant
Terrace
Lift / Elevator
Non-smoking throughout
Kid meals
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
friendly staff
good location
clean rooms
excellent food
Cons:
poor communication
noise issues
heating problems

Categories

Cleanliness
7.39
Some reviews mentioned cleanliness positively, whereas others highlighted issues like noise and poor communication.
Service
8.36
Most reviews noted friendly and helpful staff despite some communication issues.
Location
8.9
The location was frequently praised, being central and convenient for local attractions.
Room Quality
7.85
Rooms were generally well-received for being clean and comfortable, with some minor issues reported.
Amenities
7.38
Amenities were acceptable, but there were complaints regarding heating and noise.
Value for Money
7.84
Guests expressed satisfaction with the rates for the overall experience provided.
Food and Beverage
8.39
Food options received positive remarks, highlighting quality and variety.
Overall Experience
7.86
Guests had a generally pleasant experience despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:22

Property Description

Central Location and En Suite Accommodation
Located just a short walk from Exeter Cathedral, The White Hart offers comfortable en suite rooms in the heart of the city. Each room is equipped with modern amenities including a TV, telephone, and tea/coffee facilities.

Delicious Dining Options
Indulge in a full English breakfast each morning and savor gourmet burgers, steaks, curries, and more at the on-site restaurant. With a variety of menu options, including sharing platters and desserts, there is something to satisfy every craving.

Convenient Amenities and Nearby Attractions
Enjoy free Wi-Fi, private parking for a small fee, and easy access to Exeter's top attractions. Explore the historic Guildhall, visit the Royal Albert Memorial Museum, and take a short drive to Dartmoor National Park. Book your stay at The White Hart for a memorable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 5 per day.

Location

Guest Reviews

8
Based on 5267 reviews
Cleanliness: 7.39
Service: 8.36
Location: 8.9
Room Quality: 7.85
Amenities: 7.38
Value for Money: 7.84
Food and Beverage: 8.39
Overall Experience: 7.86
R
Rebecca • solo_traveller • gb
9
Very unexpected stay but ok. Very strict with check out time, also wasn’t told.
Pros:

Very central, room adequate, and bathroom was HUGE! Water nice and hot, even though it was above a pub noise was fine

Cons:

No information booklet in room

2026-06-06 • via Nuitee
R
Russ • couple • gb
5
Was ok let down by poor maintenance
Pros:

Nice food nice staff in restaurant

Cons:

Was a screw sticking up on a cupboard took them 10 days to answer to email ….email received wasn’t worth reading …ruined a clothes item,what would happen if it was a finger that got cut or a child’s hand ? no one on reception to complain about …

2026-06-06 • via Nuitee
L
Lisa • couple • gb
10
Great location
Pros:

Comfortable bed and clean room

Cons:

Having to now pay £10 to park your car for 24 hours

2026-06-06 • via Nuitee
A
Andrew • couple • gb
8
On the whole comfortable, enjoyable and really liked the pub downstairs
Pros:

Room was simple and I thought at first a bit sparse - not enough desk/surface space but it turned out to be just fine. Bathroom was simple but again all worked and was fine.

Cons:

Didn't like the heating. Room was very hot and even though the radiators were turned off the only way we could get a bit cooler was to open the windows - which was overlooking a street so made for a fair bit of noise

2026-06-05 • via Nuitee
E
Emma • family_with_children • gb
7
Would definitely stay here again. Perfect location for exploring the city and onsite parking
Pros:

Beautiful old pub. Full of character. Good food

Cons:

Couldn’t close the bedroom window without help from staff and then couldn’t open it again. But the staff were very helpful. Room didn’t have air con and it was a very hot day

2026-06-04 • via Nuitee
J
John • couple • gb
9
Perfect City Centre Stay
Pros:

In Mid May just before the heat wave, we spent three nights in a room in the new part which was spacious, warm, spotlessly clean and quiet with excellent bed. Furniture was a bit sparse, everything including clothes hanging rack was open fronted; there were no drawers of any sort and the only chair was for the small desk. With plenty of space, a couple of tub chairs would have been welcome. Location is 5 minutes up the hill to the Cathedral and close to a tunnel leading to the historic Quays Area. The £10 per night car park at the back with hotel entry from it was a real bonus. The Secret walled garden with vines and palm trees was a surprise in such a lovely rambling old bulding. The breakfasts were cooked to order and the evening meals were also very good, served by hard-working friendly staff. Drinks seemed a bit pricey, but Georges Meeting House, a chapel converted by Wetherspoons, is opposite. Excellent location to explore the city and the local coast.

Cons:

Could have done with a residents lounge with some setees.

2026-06-04 • via Nuitee
S
Smith • solo_traveller • gb
7
2026-06-02 • via Nuitee
K
Konrad • solo_traveller • gb
8
Pros:

Location

2026-06-02 • via Nuitee
C
Cann • couple • gb
8
Pros:

Location

Cons:

The tv reception was poor

2026-06-02 • via Nuitee
N
Neil • extended_group • gb
8
2026-06-01 • via Nuitee
S
Simon • solo_traveller • gb
1
Poor customer service
Pros:

The location was central

Cons:

The room was unbearably hot as the bathroom heating was on and staff were unable to switch it off. I asked for a refund to change hotels and was offered a free breakfast which I didn't need. I was told it was because the weather was hot and that I should escalate it the following day as I can't always get what I want immediately. The next day I was told to raise the issue through booking.com but that the chances of a refund were essentially zero. Staff were surly and rude throughout and I'll not stay there again.

2026-06-01 • via Nuitee
J
Jennifer Stewart • couple • gb
8
Quaint inn steps from the cathedral
Pros:

Quirky historic inn, the staff are lovely.
Great breakfast, and a pub downstairs that isn’t noisy- just nice.

Cons:

The TV was difficult to use- not programmed properly.

2026-06-01 • via Nuitee
K
Kay • solo_traveller • gb
8
Pros:

Comfortable room but too hot. Suggest curtains are left drawn during day if it is sunny to try to keep room cooler.
Location handy for canal path and town.

Cons:

Heat in room.

2026-06-01 • via Nuitee
J
Jill • couple • gb
10
2026-06-01 • via Nuitee
M
Mauro • solo_traveller • it
7
2026-06-01 • via Nuitee
S
Sandra • solo_traveller • gb
10
Great experience
Pros:

Location, parking, friendly staff, clean and comfortable beds

Cons:

Nothing

2026-05-31 • via Nuitee
M
martin • solo_traveller • gb
10
2026-05-31 • via Nuitee
F
Fletcher • solo_traveller • gb
6
2026-05-31 • via Nuitee
T
Tracey • solo_traveller • gb
10
Pros:

Beautiful location, wonderful food, room was nice & comfortable. Very friendly staff.

Cons:

Only 2 teabags available in the room

2026-05-31 • via Nuitee
L
Lowe • solo_traveller • gb
8
Pros:

Good location, friendly, easy check in and check out, clean rooms, decent value for money, I'd stay again in cooler weather or not on the warm top floor

Cons:

The room on the top floor was too warm with no way to cool it down, and the heating rail was very hot acting as a heater and on permanently, and the shower temperature didn't work

2026-05-31 • via Nuitee