White Hart, Exeter by Marston's Inns

Hotels
Marston's Inns
8 (5367 reviews)
66 South Street , Exeter , gb

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Terrace
Garden
Lift / Elevator
See all facilities

Review Highlights

Pros:
friendly staff
good location
clean rooms
excellent food
Cons:
poor communication
noise issues
heating problems

Categories

Cleanliness
7.39
Some reviews mentioned cleanliness positively, whereas others highlighted issues like noise and poor communication.
Service
8.36
Most reviews noted friendly and helpful staff despite some communication issues.
Location
8.9
The location was frequently praised, being central and convenient for local attractions.
Room Quality
7.85
Rooms were generally well-received for being clean and comfortable, with some minor issues reported.
Amenities
7.38
Amenities were acceptable, but there were complaints regarding heating and noise.
Value for Money
7.84
Guests expressed satisfaction with the rates for the overall experience provided.
Food and Beverage
8.39
Food options received positive remarks, highlighting quality and variety.
Overall Experience
7.86
Guests had a generally pleasant experience despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:22

Property Description

Central Location and En Suite Accommodation
Located just a short walk from Exeter Cathedral, The White Hart offers comfortable en suite rooms in the heart of the city. Each room is equipped with modern amenities including a TV, telephone, and tea/coffee facilities.

Delicious Dining Options
Indulge in a full English breakfast each morning and savor gourmet burgers, steaks, curries, and more at the on-site restaurant. With a variety of menu options, including sharing platters and desserts, there is something to satisfy every craving.

Convenient Amenities and Nearby Attractions
Enjoy free Wi-Fi, private parking for a small fee, and easy access to Exeter's top attractions. Explore the historic Guildhall, visit the Royal Albert Memorial Museum, and take a short drive to Dartmoor National Park. Book your stay at The White Hart for a memorable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 5 per day.

Location

Guest Reviews

8
Based on 5367 reviews
Cleanliness: 7.39
Service: 8.36
Location: 8.9
Room Quality: 7.85
Amenities: 7.38
Value for Money: 7.84
Food and Beverage: 8.39
Overall Experience: 7.86
8
843seann Family
4
Below Par but Great Location
Pros:

Central location is excellent. Rooms are dated but clean. A modern thermostatic shower would be a star up compared to the "bath tap blender" currently installed. There's no air con, just be aware of that. The sink didn't drain so teeth were brushed over the bath.
A full cooked breakfast was extra, which is OK in principle and we were happy to pay but the meal was very poor indeed. Well presented, but a fail nonetheless. Really poor. Paper thin tiny bacon slices, overcooked, black pudding warmed rather than fried or grilled properly, greasy hash browns, half-cooked tomato, average sausages. If I'm paying extra for breakfast, it needs to warrant the price, this was well below par.
Hot water available for making tea is in thermal jugs and just isn't hot enough to make a proper brew. Not being able to properly brew tea is inexcusable as that's the most important thing at the start of the day. Coffee was very weak and other guests were commenting on it too.

2026-06-27 via Tripadvisor
K
Kerry couple gb
5
Great location for what we needed but would not stay again
Pros:

Great location

Cons:

Staff not overly helpful with check in or in the bar area so we ended up not bothering to eat here.
Fourth floor room was stifling hot- although this was during the heatwave so I’m sure many hotels struggled

2026-06-27 via Nuitee
S
Sarah solo_traveller gb
10
It was an excellent find and will be going again if and when needed.
Pros:

The room was very comfortable and I was grateful that a fan was provided. The breakfast was very good and the staff helpful. I also had my evening meal in the restaurant which was good

Cons:

Although I knew there was parking at the hotel I didn't know that that was charged extra but it was not too expensive and was so convenient as my event was close by in the cathedral.

2026-06-27 via Nuitee
I
Iain couple gb
8
Great pub location
Pros:

Nice little pub, clean room and great parking.

Cons:

The room has no Air Con, it was the highest recorded heat for a June night in the UK, so the room was very hot. However we knew that before we went as we have used the hotel before. A few beers before bed!

2026-06-27 via Nuitee
S
Sean couple gb
5
I feel let down and ripped off
Pros:

Location excellent.

Cons:

Breakfast, which was an extra, was absolutely shocking. Paper- thin overcooked bacon, warmed black pudding instead of nicely crisped, undercooked tomato, greasy hash browns. Water not hot enough to be tea. Really disappointed to the point where I feel ripped off. Don't have breakfast, you'd be better off having a G's sausage roll and that's saying something.

2026-06-27 via Nuitee
J
jamali3 NONE Camborne, Cornwall, England
2
Room ok but breakfast and manager a big let down
Pros:

Room was fine very hot only one fan but to be fair not much the hotel could do about that it was clean and bed was really comfortable , breakfast however was another matter definitely not up to scratch the buffet had no butter no orange or apple juice , no cups a sign saying yogurt and berries would be supplied on request because of the heat but when requested was told that they only had natural yogurt and no berries . My husband waited over 20 mins for his breakfast order to be taken and I called the guy serving over as 3 tables had their order taken before us . My husband said that we had been waiting a while only to be met with real attitude from the manager as how he was sorry but had just come off a conference call when informed he had managed to serve other tables were told they were short staffed and they were working shifts back to back , no apology just ‘welcome to my world ‘ we left cancelling breakfast and went elsewhere it really was a shambles!
Unfortunately we won’t be staying again which is a shame as have stayed before as the location is good for visiting Exeter .

2026-06-26 via Tripadvisor
H
Helena couple cz
8
2026-06-26 via Nuitee
D
Dirk extended_group de
10
Es war ein schöner Abend mit leckerem Essen.
Pros:

An dem Abend wurde ein Fußballspiel übertragen, welches wir gerne sehen wollten. Es hat alles super geklappt. Man hat unser Anliegen sofort umgesetzt. Vielen Dank

Cons:

Bei nur 1 Nacht gab es nichts auszusetzen.

2026-06-26 via Nuitee
M
Mike solo_traveller gb
6
Pros:

Convenient for the quarry area

Cons:

No air conditioning and the rooms are in a horre dous 1960's block attached to the very nice old pub

2026-06-26 via Nuitee
L
lee solo_traveller gb
10
2026-06-26 via Nuitee
P
patricia couple nl
8
2026-06-26 via Nuitee
F
Frede couple dk
9
2026-06-25 via Nuitee
D
Daniel couple gb
1
2026-06-25 via Nuitee
A
Anne-Gael couple fr
9
2026-06-25 via Nuitee
L
Luminita extended_group ro
10
2026-06-24 via Nuitee
R
Rosa extended_group gb
6
Pros:

Room was fine

Cons:

Unfriendly staff from start to finish (same lady). Unwilling to help us when the room was extremely hot.

2026-06-23 via Nuitee
S
Sophie couple gb
10
Would definately stay again, very friendly and helpful staff, good location and lovely bar
Pros:

Very friendly and helpful staff, great breakfast, good value for money

Cons:

Not a negative as such since this is a very old building and it was very hot weather when we stayed. The room was very hot, retaining the heat from outside. This is due to the age of the building so not a criticism in anyway.

2026-06-23 via Nuitee
J
John solo_traveller gb
9
Very welcoming and well run
Pros:

Convenient for city and Quay , staff really good , rooms clean . Restaurant good and well priced .

2026-06-22 via Nuitee
K
Kurticus solo_traveller gb
9
Cracking stay
Pros:

Comfy, spacious room. Friendly, helpful staff. Lovely grub

Cons:

I liked everything.

2026-06-22 via Nuitee
P
Paul solo_traveller gb
8
Very good value for money
Pros:

Location

2026-06-22 via Nuitee