Smoketree Lodge

Hotels
8.3 (181 reviews)
11914 Highway 105 , Banner Elk , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Family rooms
Hot tub/Jacuzzi
Sauna
Billiards or pool table
Free wired internet
Access to nearby indoor pool
See all facilities

Review Highlights

Pros:
Clean establishment
Friendly staff
Great location
Good amenities
Cons:
Rooms very dated
Management very rude

Categories

Cleanliness
7.95
The establishment was clean, but some dated aspects may detract from the overall perception.
Service
8.95
The staff was reported to be very friendly and helpful, although management was noted as rude in one instance.
Location
8.95
Loved the location, with proximity to local sights and easy access.
Room Quality
7.45
Rooms are very dated and small, though some reviews mentioned cleanliness.
Amenities
8.45
Amenities like the heated pool, hot tub, and sauna were positively noted.
Value for Money
7.95
Overall value seems decent, but dated facilities may impact value perception.
Food and Beverage
8.45
Not specifically mentioned, assumed to be standard quality for this hotel tier.
Overall Experience
8.25
Mixed sentiments with highlights on amenities and service but concerns over room quality and management.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 01:03

Property Description

Welcome to Smoketree Lodge!

Indoor Pool and Fitness Centre: Enjoy a refreshing swim in our indoor pool or stay active at our fitness centre during your stay.

Fully Equipped Kitchenette: Each accommodation offers a convenient kitchenette, perfect for preparing meals during your visit.

Hot Tub and Games Room: Unwind in our hot tub or have some fun in the games room with billiards, ensuring a relaxing and entertaining stay.

Book your stay at Smoketree Lodge now to experience these fantastic amenities!

Important information:

Guests must be 21 years of age or older in order to check in without a parent or official guardian.

Guests arriving outside the normal check-in times must contact the property directly in order to make alternative check-in arrangements.

Front desk hours are as follows:
Sunday-Thursday: 08:00 until 20:00
Friday-Saturday: 08:00 until 22:00Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HKY

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8.3
Based on 181 reviews
Cleanliness: 7.95
Service: 8.95
Location: 8.95
Room Quality: 7.45
Amenities: 8.45
Value for Money: 7.95
Food and Beverage: 8.45
Overall Experience: 8.25
M
Maksym • family_with_children • pl
10
Wow 👌
Pros:

Super

Cons:

Snowboard 🏂

2026-01-24 • via Nuitee
F
Fore • solo_traveller • us
8
2026-01-21 • via Nuitee
A
Amy • couple • us
8
2026-01-20 • via Nuitee
D
D • couple • us
9
Wonderful place to stay, as long as one sleeps with earmuffs.
Pros:

Indoor pool, hot bath and sauna. Large activity area for families. Proximity to local sights, landmarks, restaurants and things to do.

Cons:

Old building makes the hallways transmit too much sound. Sauna was not hot enough.

2026-01-19 • via Nuitee
R
Renea • family_with_children • us
10
2026-01-18 • via Nuitee
L
Lisbeth • extended_group • us
1
Fue una mala experiencia, un señor nos echó del hotel el 30 de diciembre 2025 a las 11:30 pm, porq teníamos una mascota
Pros:

La recepción

Cons:

El mal olor de la habitación,

2026-01-08 • via Nuitee
S
Santos • family_with_children • us
2
Cons:

We checked out after only one night (we had booked for 4) due to strong chemical fumes and a mold odor that caused headaches and allergic symptoms. We also found an insect in the room. We almost couldn't sleep due to the smell and the allergic reactions it caused, even though we had the windows open.
Despite reporting the issue immediately, the property refused to reimburse and Booking.com was unresponsive, with unfulfilled promises, multiple dropped calls and no resolution. Disappointing experience and poor handling of a legitimate health concern.

2025-12-30 • via Nuitee
K
Kimberly • couple • us
7
Not bad overaĺl
Pros:

No breakfast served. It did the job. Wish front lobby was open sooner than 8.

Cons:

Our blanket had old blood stain on it

2025-12-29 • via Nuitee
L
Luke • family_with_children • us
4
Not worth it.
Pros:

Location was decent.

Cons:

Thought I’d reserved a room with 2 beds based on the booking.com pictures and descriptions….only had one bed. Furniture is old and outdated. Musty smell throughout. Noisy footsteps from people in room above. Highway noise on our side of the building.

2025-12-24 • via Nuitee
M
Mahmudul • couple • us
5
Need renovation but good location.
Pros:

Location was great. Plenty of parking available. Price was reasonable. Nice view from the hotel.

Cons:

Room needs upgrade. Very old furnitures. Decoration is from 80's. No food available. Have to buy even coffee to use in the room.

2025-12-07 • via Nuitee
K
Kristina • solo_traveller • us
10
2025-12-06 • via Nuitee
R
Renea • family_with_children • us
10
2025-11-28 • via Nuitee
J
James • family_with_children • us
10
2025-11-02 • via Nuitee
B
Brandon • family_with_children • us
6
Pros:

Lobby..pool area

Cons:

Rooms very dated, very small. Management very rude!

2025-10-25 • via Nuitee
D
David • couple • us
8
2025-10-22 • via Nuitee
P
Pope • couple • us
10
Pros:

The heated pool was fantastic!

Cons:

Nothing!

2025-10-14 • via Nuitee
M
MICHAEL • partner
8
Pros:

The property is old and dated, but was nice. They have an indoor swimming pool and hot tub, with a great view of the mountain. The lobby is nice, and the grills outside were nice because of the garden area.

2025-10-10 • via Nuitee
J
Jessica • family
10
Pros:

We will definitely be staying here again in the future! The rooms were great for our little family of 4 (the bed comfort isn't what I'd rave about, but the size of the rooms, and the kitchenettes were really nice). The pool area was really nice. Parking was easy. Driving distance to so many amazing places! The saunas didn't turn on, but that was the only bummer during our short stay. Definitely recommend for a trip to the area!

2025-10-06 • via Nuitee
R
Richard • partner
10
Pros:

No pets, stove, fridge, microwave, fully furnished kitchen. Rec room, indoor pool, hot tub, sauna. Laundry and easy check in. We would stay here again if we go to this area again!

2025-09-29 • via Nuitee
W
Whit
6
Pros:

The location is great and the room was clean. The cobwebs and bugs around the secondary entrances are a little bothersome. Some updates to linens and room decor would go a long way.

2025-09-22 • via Nuitee