Mercure Kota Kinabalu City Centre

The room was clean and comfortable with the two for drinking water a huge benefit.

The breakfast buffet was good quality with a good mixture of local and western foods. Eggs cooked to order was a huge plus too.

The rooftop pool and restaurant were lovely in the evening when the sun was setting. I ate here twice and the quality was great and staff very friendly

Great locations. Close to shopping and dining. The room is small. No privacy in the bathroom. Pool area is nice.

This hotel is beer centrally located - the drive to the airport was average 20 mins; the Suria shopping mall is a 3-5 min walk and the boat docking port to the islands (gaya island; Sapi island etc) is also 5 mins walk.
The staff were always really nice and smiling. The breakfast was definitely fresh and varied.
I would recommend staying here and booking the sea view room.

Need clean window.

The hotel is very close to the mall and the harbour. We booked it mainly because we needed to take a dive course, and the price was a great deal. Breakfast was okay, and it was also conveniently close to all the restaurants we wanted to visit.

Mercure hotel gave me a very very very bad experience even before checking in. The Asst Reservation Manager is very rude to the guest. Raise voice when guest is asking queries. During check in, front desk is not knowledgeable. They are unable to honour what was mentioned in the website e.g. complimentary in-room minibar, etc. Have to get the Duty Manager to intervene and sort things out. Some of the power plugs/sockets in the room are not working because the breaker trip due to short circuit due to water seepage. Not good. Hotel staff came into my room without pressing door bell or knocking. Was shock to see someone just barge into my room. What if i'm naked? Towel service at the pool area is poor. No towel available for more than 30 mins with no one around to assist. Was told housekeeping is getting the towels but 30 mins to get the towels? Really? Breakfast at the noodle station is another joke. The lady there really needs a lot of training. Ask for bean sprouts only without any noodles. She just gave me the bean sprouts without any broth or condiments. My friend told her he want mee hoon. 2 mins later he came back she only gave him mee hoon without any broth and condiments. Hotel layout and state is bad and poor. They really need to close down and have a major renovation. Gym layout is weird. They have like 4 small connected rooms to put the gym equipment. It's not an open space. Really weird. AVOID THIS HOTEL AT ALL COST!

I truly enjoyed my stay at this charming hotel. The atmosphere was spacious and quaint, offering a peaceful retreat while still being incredibly convenient. Its location made it easy to access all parts of Kota Kinabalu, whether for sightseeing, dining, or shopping. The staff were warm and welcoming, and the overall experience was smooth and relaxing. Highly recommended for anyone looking for comfort and accessibility in one place!

The location is great—very close to Jesselton Harbor. We booked the OWD course, so it was super convenient for us—only a 3‑minute walk. There’s also a big shopping mall nearby, plus it’s easy to find the durian street, fruit market, and seafood market. The hotel price is quite cheap, and it’s clean enough. It could be a bit better, but overall, it’s all good.

no thanks

Comfortable and well maintained

Booked 2 nights here because of its proximity to Jesselton Jetty, Suria Mall & Jalan Gaya night market, not disappointed in this respect. There are also 2 supermarkets & a coffee shop & restaurants nearby.

Offered Executive Suite 602 but could not sleep well due to its facing a busy round-about and on the lower floor. Separated bedroom with a small living room, mini fridge with no kitchen. Next day, paid for an upgrade to One bedroom suite 63sqm, 1711 which has a real stove top & pot & frying pan. No cooking condiments, only plates, bowls & cutlery for 2. Facing the Jetty & the Sea, it was much quieter and we slept well on the huge comfy bed. Hotel has weird practice of not having hand wash liquid next to the kitchenette & bathroom basin!

Room 602 aircon also not working well! Little or no sound proofing. Lobby is quite small and can be packed at 3pm. Gym on 24th needs to register with Reception in order to access - very troublesome! Pool on 25th has nice views but quite small, however, enough to do laps here.

Advised to book a Sea facing higher floor room here, reject rooms on lower floors & no Executive suites 40sqmhere.

Had a one night stay here after a late flight, and the staff were friendly (in particular the doorman and the guys at the top floor bar). The room itself was basic but clean, although showing quite a lot of signs of wear. Similarly the corridors were a bit dingy, scuffed walls etc. I found the breakfast disappointing both in terms of quality and selection (although it isn't expensive).

Lovely hotel with good facilities and friendly staff. The room was very clean and comfortable. After arriving on a late flight I Was a little bit disappointed that we couldn’t get something to eat in the restaurant at 10.30 even though the closing time displayed was 11pm.

We booked a king suite and a second room. Both rooms showed signs of age. Breakfast was satisfactory. Staff were trying their best to help. No car parking at this hotel and street parking is almost unavailable and if you do not have a local mobile, you cannot even pay for the parking via the app! The rooftop pool and restaurant is good and is definitely the best place / feature of this hotel. Overpriced for the quality of the accommodation.

Gold member. 12 nights stay at Kinabaru Mercure City Centre were very satisfying throughout. 1 bedroom suite with no upgrade. The room is spacious and comfortable. All great except for one evening, the guest's children above floor run and jump around. Feedback to reception and resolved. Good high floor with a nice view of sunset, sea, and jetty.

Daily housekeeping ok, great reception staff and happy Ms Kaplie always ready to help. Friendly, well trained, and attentive F&B staff. Especially Mr Fidrus. A friendly, hardworking, informative, and jovial guy that makes your day!

We greatly appreciate the great and warm hospitalities from Mercure Hotel GM/CFO Mdm Patricia at the CNY celebration and Sales Director Aaron during dinner. They are really friendly with great personality and very approachable!

We truly enjoyed the CNY Lion Dance and Yusheng celebration! Thank you for the invitation! Never expected it to be formal and proceeding so thoroughly. We have great fun with so many colourful photos and videos as memories. Thank you for the opportunity to engage with the happy families of all Mercure hotel staff!

Though the hotel is not truly in the centre of Kota Kinabalu, it location was never an issue to us due to all the conveniences around. If you are touring, conveniences are the major. Gaya Street with many eateries and coffee shops are just 5 mins walkaway. There are numerous popular restaurants along the walk from Mercure to Gaya Street. Suria Mall is just opposite Mercure Hotel with Jessilton duty-free next door. It is a great mall with so many restaurants and shopping. Just a 15-minute walk, you can stroll along the waterfront with many seafood restaurants and night markets. There are numerous interesting restaurants and cafes in Jessilton Quay, just 10 mins walk away. Not forgetting the jump off point to all your island hopping, sunbathing, diving, and beaches. The Jessiton jetty is also 5 min walk away. There are souvenirs and little interesting shops along Gaya Street, but major are food, Sunday, and weekend markets. So you want 'a central with nothing' or conveniences? You decide..

Mercure has a nice rooftop pool. (slightly small when full house) A nice bar and quiet and a very comfortable restaurant.(After sunset, trust me)

Will be back in Mercure Hotel for our next trip to Sandakan! Great hospitality and services, conveniences, and great food around!
Side trip - don't miss Kundasang when in Kinabalu. A heaven on earth just 2 hrs drive in the mountains! You won't regret it!

Very basic...
Rooms quite old and bathroom smelly.
I book a suite single room, aircon not working , safe box doesn't work too.
Breakfast overall ok.
Restaurant food very basic, ordered some cocktails at swimming pool, not good.
I do not recommand

I stayed here for 4 nights. The location was perfect both for exploring the city, but also for island hopping. Everything was in walking distance. The room was nice and I especially loved the bathroom. Others might prefer more privacy though. The pool was great and offered a beautiful view of the city and Jesselton Point. The bar offers nice meals. It’s a bit in the pricey end, but it was worth the money. I did not try their fitness studio as one had to book it in advance and only a certain amount of people could be there at the same time.
All together I would stay here again.

Very friendly and nice views

Old property. Need renovation.

I’m staying at the Mercure for work. It’s for an emergency meeting. My sister booked me the executive suite, and I have a nice tree view from my room. The wardrobe is huge, though the heater’s a bit dusty. There’s also a seating area in the room. I really love the lobby – it smells amazing! It’s a bit busy though since there was only one staff member on duty at the time. Zaida from guest service was super calm handling all the grumpy guests. Overall, good service here. The only thing I don’t like is the smell in the corridor