Little Silver Country Hotel

Hotel in Administration
Email received today advising us that our booking cancelled and all deposits/payments are non-refundable
We booked through Virgin Experience so now have to try to exchange
Thoughts are with everyone who have lost their jobs. Very sad

Booked a Saturday overnight stay fir my mother's 92 and birthday. Also arranged
afternoon tea for 7 of us to include my daughters and their girls Paid £70 deposit. Unfortunately my mother became ill the weekend before our stay.

On the Tuesday before our due date to stay, we felt we needed to cancel our stay and tea as mother was too unwell
I immediately telephoned the hotel to cancel, in advance of the,Saturday.

I was told that the deposit was non-refundable and we could not even re-arrange for another weekend. I was never infirmed that the deposit in writing or on the phone that this was non-refundable and non-transferable.

The experience was the same with the two room booking. Not even, a goodwill gesture, to enable us to rebook when mother was well. Her illness also required a GP appointment.

I am deeply upset by this experience as at 92 years of age we may not get a chance to manage to do this again.

All I can say is beware before booking there.

I stayed at the Little Silver whilst my husband was in a nearby hospital. I cannot fault it. The attention to detail in all aspects showed the care that the family has taken into making this a warmly welcoming and very comfortable hotel. Delicious breakfast too. An all round Thankyou from me.

Lovely stay at this smashing little country hotel , staff were lovely , especially Lauren who looked after us most of the time.Nice breakfast ,part of a package with the wine tasting trip at chapel down, had a really lovely time , would recommend .

Having had a very long drive to the property they very kindly let me have a meal in my room which was much appreciated

Comfy hotel, friendly staff, good night's sleep & decent breakfast.
Just be aware bar on site but no evening restaurant, however, a few places to eat nearby.

booked this as virgin gift experience with chapel down wine tour for my partners gift.
booked in at 3 and from the time we booked in nothing but slamming and banging of doors not good when you have fybromyalgia and just want to have quiet night !!
room very tired and smelt musty so decided to leave that night at 10; 30 in evening as wasnt going to get any sleep from the noise anyway ! totally disappointed and no reply from the manager either theres a suprise

Very nice small hotel, all staff were very friendly, the room was very clean and nice breakfast included in the room price, within easy walking distance of Tenterden town centre and very close driving distance to Chapel Down vineyard. Will use again if in the area

Lovely hotel staff made our stay very enjoyable.
Sadly sleep quality not great due to noisy neighbours banging doors and the walls do not keep out noise, although the bed was very comfortable. Also the shower pump going off every couple of minutes kept me awake. As some have said, bathroom in our room could do with an update but was clean and serviceable.
Food was good and nicely presented.
For an overnight stay it was fine but would not be able to stay longer due to noise issue.

I was gifted this experience and really looked forward to visiting Chapel Down. I didn’t do much research as this was a package deal. I did decided to upgrade my room in advance as I wanted to enjoy my stay….not sure where that money was spent.

Unfortunately I was disappointed with the Hotel, as it was tired, dated and could do with some improvements. Aware it has a 3 star rating but it seemed to have a 4 start price tag. I tried to manage my own expectations from the outset. However, with torn/stained bath rugs, dead flies in windows and the like I feel my review is reasonable. We didn’t sleep great, it’s an old building so creaking floor boards. The breakfast was average but filled us up.

On a positive note the receptionist was very friendly and for that I feel bad for this review.

Really great place to stay for a visit to Tenterden. Just needed somewhere to stay overnight in Tenterden and this hotel turned out to be a good choice. It's spotlessly clean and the staff are amazingly friendly and helpful, in fact they're a real credit to whoever owns this place. Whilst the room we had was standard, it was very clean and well equipped. We weren't able to use the garden as the weather was so bad, but it did look a nice place to sit out on nice summer evenings, with a glass of something cheeky!

What an absolute gem of a place! A family run hotel managed by people that really care about the reputation they have worked so hard to build. The place is spotlessly clean, the rooms are very well cared for and the staff are amazingly polite and helpful. We were unable to dine there as we stayed early in the week but breakfast was excellent and contained produce from local businesses. We couldn't fault the place. The hotel itself has a nice, homely feel and is full of character.

I guess fairly typical of a non-chain UK country hotel. Everything from the carpets to the shower cubicles look as if they've been there since 1973, and it’s time for an update. Double bed was the smallest I’ve slept in for a long time, pillows desperately need replacing. No aircon, but fan in the room was OK for the ambient temps. We had a snack lunch on arrival which was sort of OK, but please use butter in sandwiches not margarine! Breakfast took an age to arrive, but waiter was very apologetic about the wait. I suspect they only had one member of staff in the kitchen. As a place to stick your head down for a night, acceptable, but you wouldn't want to have to endure an extended stay here.
Note very narrow entrance to car park at rear of hotel if you have a wide car. Also, if you need to get somewhere, book your taxis ages in advance (as we did) or you’ve got no chance of getting one at peak times.

Excellent service and value for money. Tenterden, a very short drive away has some excellent eating places. Hotel well situated for exploring the coastline of Kent which was what we went to do.

We stayed here midweek whilst on a wine tasting/vinyard experience at nearby Chapel Down. The rooms are very clean and of a good size. Nice garden at the rear and large car park too. Only ate breakfast here but that was nice with plenty of choice. the hotel is also very close to Tenterden which is a lovely Kent down with lots of different types of shops (not necessarily chains) Definately worth a stay if in the area and we would use again.

Very warm welcome from all staff. Room was cosy. Would benefit from better fitted curtains, they didn’t come together enough to keep the sun out. And perhaps a little longer. But apart from that it was lovely. Bed was comfy, room nice and clean as was the bathroom. Breakfast was good, just the right amount on the full English. I’m not a big eater in the mornings, but that set me up for the day. Obviously there are other options, cereal toast etc.
unfortunately, the restaurant wasn’t open in the evening, but there was plenty of other options to choose from in the way of restaurants and takeaways. We decided on the TN30 fish and chips. Which I highly recommend, you will not be disappointed. Overall, was a lovely stay. The hotel itself is beautiful

Very handy for our visit to Tenterden and in a quiet location. Loads of parking. Staff helpful and friendly. Pleasant restaurant (only used for breakfast). Clean room/bathroom.

Our trip was a birthday gift. I extended our booking to two nights a paid extra for a better room. We were in room 3 overlooking the garden. A very pleasant room with an updated shower room. We went next door for dinner as the restaurant wasn’t open.
All was well until we went to bed. The springs in the mattress were gone and my husband hardly slept because it was so uncomfortable.
We asked to change to another room but were told this wasn’t possible as they were fully booked. The supervisor came to look at the bed and suggested flipping the mattress over. We pointed out that this would make no difference.
While we were out, at 9.00pm they phoned to say a room had become available so we were able to change when we returned.
Before we left we spoke to the manager and asked her to ensure they did something about the mattress as we weren’t the only people to have complained. She told us she wasn’t authorised to buy a new mattress.( We think the manager is also the owner.)
Such a pity that a special break was spoiled by such an important thing. A comfortable bed is the most important part of the room.
A very disappointing experience.

We stayed at the hotel as part of a virgin experience deal which also included the chapel down vineyard tour.

Upon arrival we were greeted by a very friendly lady on reception. I didn’t get her name but she had shoulder length blonde hair. We were made to feel very welcome and told everything we needed to know.

The room was adequate but excellent value for what we paid and spotlessly clean.

We had dinner in the restaurant as there are not many places nearby unless you want to venture into town again. Not an extensive menu but the food we ordered was beautifully cooked and we had excellent t service in the restaurant. They also serve chapel down wine which went down very well.

We had a very comfortable nights sleep. We were in twin room number 2 and had no road noise as others have mentioned.

The breakfast was lovely. Choice between a full English, vegan, eggs on toast and porridge. As well as other cereal and yogurt options.

I would certainly recommend this hotel to anyone and feel we got amazing value for money.

Excellent and quite large breakfast but the restaurant is not open all the time so check. 1.5 miles into town centre and taxis difficult to get but some nice places to eat. The hotel is comfortable and clean and the staff are excellent and very friendly. The hotel is on a busy road, so ask for a back room if possible.