Children allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Luggage storage
Safety deposit box
Tour desk
Packed lunches
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Delicious breakfast
Cons:
Minor cleanliness issues
Internet connectivity problems

Categories

Cleanliness
8.21
General sentiments indicate rooms are clean, but some mentions of minor issues.
Service
8.98
Staff were friendly and attentive, going out of their way to prepare breakfast and assist guests.
Location
9.02
Great location mentioned multiple times; convenient for accessing local attractions.
Room Quality
8.47
Rooms are spacious and comfortable as per guest feedback.
Amenities
8.6
Amenities like breakfast included and available tours were positively noted.
Value for Money
8.26
Overall perceived as good value given the quality and services provided.
Food and Beverage
8.71
Breakfast was highlighted as good and enjoyable.
Overall Experience
8.58
Guests expressed overall satisfaction with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 00:30

Property Description

Riverside Retreat with Local Charm

Scenic Location: Nestled just steps away from Río Lagartos River and the bustling local market, Hotel Mercy Inn’s offers a picturesque setting for your getaway.

Cozy Accommodations: Unwind in our comfortable rooms equipped with essential amenities such as air conditioning, cable TV, and free toiletries, ensuring a relaxing stay.

Exciting Experiences: Immerse yourself in the local culture with Mexican dining options nearby, flamenco tours, and the opportunity to explore nature through bird watching and crocodile tours arranged by our helpful staff.

Ready to experience the perfect blend of relaxation and adventure? Book your stay at Hotel Mercy Inn’s now.

Important information:

Please note that the total amount of the reservation must be paid by bank transfer. The property will contact you with instructions after booking.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:30 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 139 reviews
Cleanliness: 8.21
Service: 8.98
Location: 9.02
Room Quality: 8.47
Amenities: 8.6
Value for Money: 8.26
Food and Beverage: 8.71
Overall Experience: 8.58
O
Olivier • family_with_children • ch
8
Petit hôtel offrant un rapport qualité prix imbattable
Pros:

Petit hôtel offrant un très bon rapport qualité prix, bien placé avec petit déjeuner inclus. L'excursion proposée par Ricky était magnifique (oiseaux, crocodile, baignade...).

Cons:

Pensez à demander les bracelets pour le parc national si vous souhaitez aller à Los Colorados après.

2026-04-17 • via Nuitee
F
Françoise • solo_traveller • fr
9
2026-04-16 • via Nuitee
K
Kathryn • family_with_children • gb
10
Perfect hotel for experiencing the Rio Lagartos tour.
Pros:

Friendly staff. Good breakfast. Comfortable room.

2026-04-14 • via Nuitee
S
Sebastian • couple • de
7
Einfache Unterkunft in sehr guter Lage.
Pros:

Einfache Unterkunft in sehr guter Lage nahe am Wasser. Das Hotel bietet Bootstouren zu einem fairen Preis an, welche sehr zu empfehlen sind. Das Frühstück war in Ordnung.

Cons:

Das Zimmer war nicht besonders hell, da es nur ein Fenster zum Innenhof des Hotels gab. Kein warmes Wasser verfügbar und schlechtes Wifi.

2026-04-10 • via Nuitee
R
Rios • extended_group • mx
10
Pros:

El trato y es muy cómodo

2026-04-08 • via Nuitee
F
fer del valle • extended_group • mx
10
Con ganas de regresar
Pros:

La ubicación, a 20 pasos del malecón. El personal atento. La habitación muy amplia y muy limpia. Con ganas de regresar.

2026-04-06 • via Nuitee
L
laurant1968 • extended_group • mx
10
Pros:

Le service des employés incluant la propriétaire.

Cons:

La connectivite électrique & internet.

2026-03-31 • via Nuitee
M
Manuela42 • solo_traveller • ch
9
Pros:

Ho soggiornato due notti (lunedì e martedì) : camera super tranquilla con vista mare. Stanza con due letti (matrimoniale e singolo). Molto pulito. Buona colazione inclusa a partire dalle 7:30 (omelette, pane tostato con burro e marmellata, frutta).

Cons:

Un po' difficile mescolare l'acqua calda con quella fredda, spesso è bollente.
Il wifi va e viene.

2026-03-26 • via Nuitee
M
Marcos • couple • es
8
Pros:

Ubicacion,limpieza, actividades propuestas en recepcion.

Cons:

La piscika no estaba operariva

2026-03-26 • via Nuitee
M
Miremont • couple • mx
8
Pros:

L'emplacement près du site

2026-03-25 • via Nuitee
K
Kristýna • couple • cz
8
2026-03-23 • via Nuitee
M
Menchaca • extended_group • mx
10
Pros:

Instalaciones super limpias , cómodas, personal muy atento .

Cons:

Todo perfectamente bien

2026-03-20 • via Nuitee
M
Menchaca • solo_traveller • mx
10
Pros:

Frente a la laguna, personal super atento , amable , instalaciones muy limpias camas cómodas... Me encantó

Cons:

Absolutamente todo bien , no tengo nada de queja.

2026-03-20 • via Nuitee
J
José Mario • extended_group • mx
10
Pros:

La atención y servicios recibidos por parte del personal de la posada

Cons:

Nada, todo excelente

2026-03-20 • via Nuitee
G
Gabriela • extended_group • mx
9
Viaje con amigos
Pros:

Su ubicación, atención del personal

Cons:

Un poco descuidado, hay mal olor en ka zona

2026-03-19 • via Nuitee
P
paul • extended_group • ca
7
Good value
Pros:

Location,off street parking.

Cons:

Could not accommodate early or late breakfast as we had a tour bookec.

2026-03-19 • via Nuitee
F
Fabrice • couple • fr
9
Pros:

La chambre avec vue sur la lagune.

Cons:

Certaines chambres ont un mur devant la fenêtre.
La dame de l'accueil très froide.

2026-03-18 • via Nuitee
A
Anel • extended_group • mx
10
Pros:

La atención

2026-03-16 • via Nuitee
C
Chantal • couple • ca
10
Excellent endroit!
Pros:

Tout! Endroit très propre. Lit et oreillers confortables. Très bons déjeuners. Personnel très sympathique! Et le tour avec Ricky est fantastique! Il connaît l’environnement et le respecte.

Cons:

Rien

2026-03-15 • via Nuitee
T
Terry • couple • us
10
Great value
Pros:

Breakfast was omelet, juice, lots of toast and jam. Very good stay.

Cons:

Nothing. Everything good

2026-03-13 • via Nuitee