Hilton Garden Inn Asheville Downtown

Hotels
•
Hilton Garden Inn
9 (388 reviews)
309 College Street , Asheville , us

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Fitness facilities (surcharge)
Restaurant
Room service
Family rooms
Pets allowed
Fax/photocopying
Facilities for disabled guests
Wheelchair accessible
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Excellent service
Cons:
Room quality could be improved
Front desk issues at check-in
Price concerns

Categories

Cleanliness
8.46
The hotel fixtures were described as very clean, maintaining a good level of cleanliness throughout.
Service
9.93
Staff was excellent and many guests felt treated like family, particularly praising the front desk and managers.
Location
9.47
Great location for walking around Asheville, conveniently located near many attractions.
Room Quality
8.42
While rooms were generally clean, some guests noted that they seemed worn and incomplete.
Amenities
8.95
Rooftop bar with great views and themes, along with a nice breakfast offering.
Value for Money
8.41
Some guests found the pricing to be higher than expected for the room quality and services offered.
Food and Beverage
8.96
The breakfast options were praised, though one guest noted a pricing discrepancy.
Overall Experience
9.43
Overall, guests reported a very positive experience with intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:34

Property Description

Modern Comforts and Convenience
Discover the modern comforts at Hilton Garden Inn Asheville Downtown with free WiFi, air-conditioned rooms, and flat-screen TVs. Enjoy the convenience of free toiletries, a hair dryer, and a private bathroom in each room for a relaxing stay.

Prime Location
Located just 2.2 km from Biltmore Square, this hotel offers easy access to popular attractions like Biltmore Estate and Innsbruck Mall. With Asheville Regional Airport only 18 km away, your travel convenience is guaranteed.

Exceptional Service
Experience exceptional service with a 24-hour front desk at this non-smoking property. Unwind at the on-site bar and make the most of your stay at HGI Asheville Downtown.

Book your stay now at Hilton Garden Inn Asheville Downtown for a memorable experience!

Important information:

If bringing a pet, the pet fee is nonrefundable. Only pets 22 kg or less can be accommodated.

This is a completely nonsmoking property. Guests found smoking on the property will be charged an additional cleaning fee of USD 250.00. Designated smoking areas are on site. Contact hotel for details.

Guests under the age of 21 can only check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: AVL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 15 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 388 reviews
Cleanliness: 8.46
Service: 9.93
Location: 9.47
Room Quality: 8.42
Amenities: 8.95
Value for Money: 8.41
Food and Beverage: 8.96
Overall Experience: 9.43
M
Mark • couple • us
10
Nice location. Everything was within walking distance
Pros:

Bar on the roof

Cons:

No free breakfast

2026-02-11 • via Nuitee
W
William • couple • us
9
2026-01-19 • via Nuitee
T
Thomas • couple • us
10
2026-01-19 • via Nuitee
A
Ashley • solo_traveller • us
7
It was ok
Pros:

The waitress was super nice

Cons:

The breakfast was just eatable and cost was high. I was on the 5th floor. I was gone from 7am until 3pm working. When I got back room service had not come. They didn’t make it to that floor until 3:30. There were two small trash cans in the room. Only one had a bag. Also I was on the side gassing the road and I heard sirens all night. Also. There is no smoking area. I was told it was all the way around the front of the building. There was no but bucket. So I walked back and forth in the rain. There was nowhere to sit. On the last morning I saw the but bucket beside the pool door. If that’s the smoking area. Not only is there to where to sit. But it’s not even covered and out of the weather

2026-01-19 • via Nuitee
S
Sandra • family_with_children • us
7
The meeting facilities were excellent
Cons:

The ergonomics of the room were awkward. If you open the bathroom door you could not walk past in the hall. The fridge opened the opposite of the cabinet toward the wall. No freezer. The bathroom was tiny and hard to maneuver.

2026-01-19 • via Nuitee
J
John • couple • us
9
Awesome experience..yea Hogwarts bar..:)
Pros:

Great location, roof top bar excellent as was breakfast. The GM at this location is outstanding. He is a one of those lead by example people, working the floor at breakfast , bussing tables, bringing coffee and great resource for local restaurants.

Cons:

Only this is the beds could be upgrade really not great

2026-01-10 • via Nuitee
P
Parkins • solo_traveller • us
7
2025-12-31 • via Nuitee
K
Kenneth • solo_traveller • us
8
2025-12-22 • via Nuitee
S
Scott McDada • couple • us
8
Altogether pleasant and helpful
Pros:

Staff was excellent, especially front desk and food service (both downstairs and roof).
Very clean!

Cons:

Nothing to complain about.

2025-12-17 • via Nuitee
C
Christy • extended_group • us
10
Great place to stay in Asheville, can walk to most things and the roof top bar is nice!
Pros:

Great location and friendly staff

2025-12-10 • via Nuitee
M
Mckeiver • couple • us
9
2025-12-08 • via Nuitee
C
Craig • couple • us
10
2025-12-07 • via Nuitee
L
Lea Ann • couple • us
7
Great downtown location for a visit
Pros:

Location and the breakfast options. Their breakfast menu went beyond the offered buffet of cold cereals, toast, rolls and muffins, waffles, berry pancakes, fruits and yogurts, eggs sausage and bacon. The location worked very well for walking around Asheville. The $15/day parking pass, less than several other nearby hotels, can be extended past noon at no additional charge for enjoying the day in Asheville.

Cons:

The room seemed worn, but clean. Our room was arranged with a large empty space, the size where a small table and chairs should have been. While we didn't need it, the room seemed incomplete. The carpet was threadbare where it met the tiled floor. The breakfast pricing was three dollars more per person than listed in the Booking reservation information. The parking elevator has been broken for a while, per the staff, so if no spaces are left on the top level, you will be carrying suitcases up the parking steucture stairs to enter the hotel.

2025-12-01 • via Nuitee
H
H2002EZlawrencew • Solo travel
10
I was. Treated like family
Pros:

I can’t. Express how. Nice. And helpful all. These. People. WereDesiree,Maraldo and Elisa. The. Manager Rhyne is. A true. Gentleman. Fabulous. Manager. Who gains. The respect of. Customers. And. Co workers by. Being a absolute great human being!! He treated. Me. Like I was. Part. Of his. Family!! He treats. His co workers in the same. Manner. I ran a company for 38. Years. And admire a employee who shows. That. Quality you. Don’t see it much. Thanks. To all. !! I will be back

2025-11-28 • via Tripadvisor
P
Patricia • solo_traveller • us
3
Cons:

My room wasn't ready at check-in. It was ready hours later. The front desk tried to overcharge me for my room. It was a hassle. It was a lot of money for what the rooms were. I will never stay at a Hilton again Disappointed.

2025-11-18 • via Nuitee
A
Annette • couple • de
10
2025-11-09 • via Nuitee
E
EastTNVol • Business
10
Very nice hotel, in a great location!
Pros:

This hotel was very nice; I’m not sure if it’s new or newly-renovated, but the fixtures were very clean. There is a parking garage next to the hotel, which was convenient. The hotel has a rooftop bar, which has great views of the mountains. They do monthly themes at the bar, with October being a Harry Potter theme; they went over the top with decorations, themed-drinks, etc. My only complaint was that the bartender added money to the tip I left on my tab; they added less than a dollar, and while I had a food & beverage credit from my Hilton Honors reward status (meaning it didn’t actually cost me any extra, out of my pocket), it was still irritating. Other than that, the stay was great, and I would still rank this as my first choice for hotels in the Asheville area.

2025-11-08 • via Tripadvisor
T
T6291RLscottd • Business
10
Great Asheville Hotel!
Pros:

Excellent experience at this hotel in downtown Asheville. Really appreciated the free evening shuttle service, easily accessible self parking and the great front desk staff (particularly Hannah - very customer/guest focused!). This was a great hotel experience.

2025-10-24 • via Tripadvisor
J
Jmiller245 • Family
10
Asheville Downtown
Pros:

Lit was a great location to everything downtown and beyond.! Great all around vibe and rooftop bar ..! Staff was great too .. especially Hannah who was extremely helpful and a pleasure to deal with. Great job.!

2025-10-18 • via Tripadvisor
S
Stephanie • couple • us
7
Clean room, beds not soft enough, staffing needs help
Pros:

Conveniently located to downtown, clean Property!

Cons:

The property is in the Hospital district so you will hear ambulances, I was told that I had an option of being A- directly under the rooftop bar so I would hear music, or B - I can get the room facing the road and more than likely I will hear emergency vehicles/ ambulances…

Not exactly the most inviting.

Every item ordered from the kitchen was not good.
Truly, the food needs help, & rooftop bar barely we could barely get service. Beautiful view from rooftop. But.
Had to wave someone down each time to place an order- felt inconvenienced each time.

Regretting what I ordered from rooftop too, (salmon and undercooked veggies) cold flavorless… just not good. Following morning I order avocado toast, it wasn’t good either - a weird puree of avocado? Step the food game up!

2025-10-15 • via Nuitee