Holiday Inn Express Gatlinburg Downtown by IHG

Hotels
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Holiday Inn Express
9 (806 reviews)
322 Historic Nature Trail , Gatlinburg , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good amenities
Cons:
Need for improved breakfast variety
Room cleanliness issues in some instances
Parking difficulties

Categories

Cleanliness
8.59
Most reviews mention cleanliness positively, but a few indicate areas for improvement.
Service
10
Consistently praised for friendly and accommodating staff.
Location
9.56
Location is frequently highlighted as a key advantage.
Room Quality
8.6
Rooms are described as comfortable but with some complaints regarding bed and size.
Amenities
9.05
Features like the pool and water park are well-received, though some amenities could use updates.
Value for Money
8.58
Generally good value but some reviews suggest cost considerations for families.
Food and Beverage
8.04
Breakfast received mixed reviews; some find it needs more variety.
Overall Experience
9.59
Overall satisfaction from guests indicates a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:36

Property Description

Convenient Amenities and Services
Located in the picturesque foothills of The Great Smoky Mountains, Holiday Inn Express Gatlinburg Downtown offers free WiFi, parking, a 24-hour front desk, and a fitness center for your comfort and convenience.

Modern Room Features
Each room is equipped with a flat-screen TV, microwave, small refrigerator, and a Keurig® coffee machine, ensuring a comfortable stay. The private bathroom includes a hairdryer for your convenience.

Prime Location
Within minutes from popular attractions like Ripley's Aquarium of the Smokies and the Gatlinburg Space Needle, and just a short walk from the Gatlinburg Convention Center, our hotel provides easy access to the best of Gatlinburg.

Book your stay at Holiday Inn Express Gatlinburg Downtown now for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 806 reviews
Cleanliness: 8.59
Service: 10
Location: 9.56
Room Quality: 8.6
Amenities: 9.05
Value for Money: 8.58
Food and Beverage: 8.04
Overall Experience: 9.59
K
Karen • family_with_children • us
9
2026-01-30 • via Nuitee
R
Robyn • family_with_children • us
10
Awesome
Pros:

My kids loved the pool. Only wish you had a hot tub. Breakfast was great.

2026-01-21 • via Nuitee
S
Singleton • couple • us
4
2026-01-20 • via Nuitee
S
Shantel • couple • us
10
2026-01-20 • via Nuitee
D
Devionia • family_with_children • us
10
Pros:

Location was great

Cons:

The arcade could be better

2026-01-20 • via Nuitee
D
Danny • couple • us
9
2026-01-20 • via Nuitee
N
Neil • solo_traveller • us
8
2026-01-19 • via Nuitee
D
Drew • family_with_children • us
10
2026-01-19 • via Nuitee
C
Courtney • family_with_children • us
10
2026-01-19 • via Nuitee
D
Denise • extended_group • us
8
2026-01-19 • via Nuitee
M
Michelle • family_with_children • us
8
Pros:

Big room and water park

2026-01-19 • via Nuitee
M
Melissa • family_with_children • us
10
Felt like royalty 👸
Pros:

We enjoyed the room because it wasn’t crowded. Had plenty of space and electric outlets. Also the bathroom was large.

Cons:

Can’t think of anything negative to say about our stay

2026-01-19 • via Nuitee
T
Tracy • family_with_children • us
9
We had a great trip and enjoyed the hotel.
Pros:

The location was great. And the hotel itself was pretty clean. The kids loved the pool. Breakfast was always good.

Cons:

Our shower curtain had mold/ mildew spots on it and a few of the towels were stained. I think for the price we pay for hotel we should have softer toilet paper.

2026-01-19 • via Nuitee
S
sparsh • family_with_children • us
9
2026-01-19 • via Nuitee
P
Patrick • couple • us
8
Overall ok, overpriced, good location, good service, friendly staff and cleaning personnel.
Pros:

Breakfast was ok. Prefer regular scrambled eggs over egg and cheese omelette. Also biscuits were terrible, couldn't eat. Sausages could have been cooked some more. Gravy was good.

Cons:

Bed and pillows were lumpy and solid, didn't rest well. Handicap shower we didn't request was messy, water got on floor and foot towel, also water pressure was weak and couldn't get hand held to work. Needed another chair preferably a recliner in room to sit on.

2026-01-19 • via Nuitee
K
Kay • family_with_children • us
10
Pros:

The facilities were very clean. Breakfast was delicious. Good parking available.

Cons:

I can't say there was anything I didn't like.

2026-01-19 • via Nuitee
H
Haley • family_with_children • us
5
Pros:

The pool

Cons:

Well, we didn’t have any towels in our room.. and also no trash bags for the trash.. the people downstairs were rude and the food downstairs was outrageous 15$ for a candy bar two drinks and a bag of chips was mighty steep.

2026-01-19 • via Nuitee
V
Victor • solo_traveller • us
10
2026-01-19 • via Nuitee
U
Ubaldo • family_with_children • us
10
Espectacular
Pros:

La ciudad

Cons:

Estaba muy caliente

2026-01-19 • via Nuitee
N
Naaman • family_with_children • us
1
Cons:

They charged me twice for a one night stay. I’ve contacted them and book.com and I’ve yet to receive a refund for the second charge.

2026-01-19 • via Nuitee