Thompson Seattle, by Hyatt

1. Our room was not cleaned for two consecutive days despite all the calls and messages we left with the front desk and housekeeping. Horrendous experience given we were there for a week.

2. In addition, we asked for their help to book a car service and luggage support for checkout, we were told to just get an Uber with no offer of help. They then changed their tone and indicated they can help, but after we provided details of the pick up, they changed your mind and canceled again.

3. We were declined a table at the restaurant because they said they were full. This is the only “luxury” hotel I’ve ever experienced where guests have no food options. Not what you want after a long flight.

As a frequent traveler, I don’t recommend this hotel at all. Amex platinum should not have this under their fine hotels list.

Room was clean and bed was extremely comfortable. Emily at the front desk was so kind and accommodating when I got in super late. Matt and Kristella and the entire conversation room staff were the best wait staff and chef team I’ve ever seen. So i wonderful to have felt so welcome. And my dinner was epic. One million stars. 😊💙

Reserved a room with a view of the Sound for my Fiancé's birthday. Beautiful view. Walking distance from tons of restaurants, the aquarium, the Seatlle Art Museum, and the Pike Street Market. All of the staff was super friendly and the lobby was gorgeous. The rooftop bar was nice and the view from there was amazing as well.

Great location. I was staying overnight since I was going to a matinee at the paramount. Hotel is about 5 mins from Light rail station (use exit C1) and about 10-15 mins to the paramount theater. The Moore theater is just one street up on 2nd. I would recommend staying here if you want to turn a theater experience into a short staycation. Also the burger from in room dining, might be the best burger I’ve ever had.

Atmosphere was amazing, being able to have one full day at the hotel with an incredible restaurant down below and a great rooftop bar was a huge plus for us.

We were put on the 12th floor. The music on the rooftop bar shook and pounded our room long after our bed time. Could hear people yelling most of the night. Didn’t sleep much. Have stayed here before and had a wonderful time and the location was the best. Very disappointed with the loud music on our valentines plan.

too bad to believe... stay for 5 days, and all days get a diferent problem. Starting from first day , fire alarm due a problem started at 4 am. and do you think anyone resolve the problem ? forget that... to last day covered expenses I never had and need to resolve.. all day a new problem in hotel. Worst experience until now in Seattle. Please do not go to this hotel!

The room view was spectacular!
We walked to Pike Place Market and then attended a concert at the Moore Theater that was just blocks away.

Highly recommend this place! We were so surprised at how beautiful, luxurious and clean it was. The location is perfect if you want to walk and explore downtown. It is only a block away from Pike Place Market and less than 10’ walk from the Aquarium. The hotel is centrally located and surrounded by so many shops and restaurants. The staffs are super friendly and attentive. We can’t be happier with our decision. The area seemed safe and well maintained.

This is the second time I have stayed at this location. As always, the room was very nice. We stayed in a king room with a water view. The view is unmatchable in my opinion. I am a retired flight attendant and this is my favorite view from any hotel in any city in the world.
I have no major complaints, but I do feel that the in-room beverage situation could be improved upon. The mini bar is fully stocked, and there are snacks and things to choose from, but the ice situation is very poor. There are only ice machines on every other floor and those are not real ice machines. They are small chest freezers with bags of ice in them. Our freezer had bags of ice that had all frozen together in large, solid clumps. The coffee machine could definitely be improved upon as well. There isn't really a coffee machine in the room, just an electric warming pot for water. There are a lot of options out there for hotel coffee pots that would make a nicer pot of coffee than this by far. And, really folks, we are in Seattle!!
Our staff was very friendly and we were treated kindly the entire stay. My overall opinion of the Thompson is a wonderful one, and I will definitely be going back.

I’m a Globalist with Hyatt and Ambassador at Marriott. That means I spend many nights at Hotels. As someone who spends lot of time at Hotels, I have seem the wide range of good and bad.

Recently, I’ve decided to spend more time at Thompson Hotel based on the reviews. The reviews are all true. This hotel is located near Pike place and downtown restaurants. This place also has AMAZING views if you are lucky enough to have Water View. The food and drinks are amazing and very tasty.

Best of all, the service is amazing. When I was being checked in, Abbie (host at front desk) noticed my date of Birth. I got a pleasant surprise later that day. Piece of delicious cake. All I can say is that the thoughtfulness was really touching.

Thank you Abbie and Thompson Hotel

The hotel was modern and comfortable, the people there helpful and kind. But because of the degradation of the streets of Seattle, our stay was less enjoyable.

I stayed at this hotel to celebrate my birthday and had a mixed experience overall.

The check-in interaction was not very welcoming, and I later experienced issues with room noise that affected my sleep. When I reported the issue the next day, there was little follow-up. Breakfast quality did not meet expectations and was disappointing compared to what online reviews suggested.

That said, I would like to acknowledge a positive moment: a male staff member who appeared to be a manager showed genuine care when he learned it was my birthday and kindly offered a breakfast credit. His professionalism and thoughtfulness were greatly appreciated and made a difference.

With better communication, staff training, and attention to room and food quality, this hotel could provide a more consistent experience.

The location to Pike Place Market is perfect 3 minute walk. The staff is the most friendly and inviting staff I've ever experienced at any hotel. The rooftop bar is one not to miss they greet you with a glass of champagne and a cookie when you walk in really set the expectation I will definitely be returning.

We thought we were upgrading to this hotel and honestly besides the location- we didn’t love it. The smell of cologne was pretty overwhelming. The rooms are small- and the pillows are non existent. 3 pillows equal the depth of a standard pillow. There is a large group of homeless individuals that congregate by the door and the fire department was there twice in the 48 hours we were there. Walking back after dark the sidewalk was completely blocked with the homeless. The staff was helpful but we were underwhelmed none the less. Spending over $600 for two nights put our family back quite a bit and I wish we would have gone to a big box brand hotel a little further away.

Spent the night to celebrate my birthday, and everything was absolutely amazing from start to finish! Complimentary champagne delivered to my room, a late checkout and the most friendly helpful staff ever. Highly recommend!

Awesome hotel! Great price, stylish rooms, amazing location, and the service was terrific! There’s also a lovely restaurant and rooftop bar in the hotel. Would definitely stay again!

I stayed at Thompson Seattle using Amex FHR as a Hyatt Globalist, and this was by far one of the most frustrating hotel experiences I’ve had.

At check-in, the front desk claimed they could not see my Globalist number and insisted that FHR is a “third-party booking like Expedia”, therefore FHR benefits and Globalist benefits are mutually exclusive. I was told I could either take the $60/day FHR breakfast credit or Globalist benefits, but not both. This is clearly incorrect.

Even after I provided my Globalist number on the spot, I was denied complimentary Globalist breakfast. No room upgrade was offered, and when I asked if parking could be waived instead, that was also refused.

A manager later came out and verbally confirmed that both Globalist and FHR benefits would be honored, but the “upgrade” was merely moving the room from the 9th floor to the 12th floor due to “no availability.”

Checkout was even worse.
The first bill listed all breakfasts as “lunch” and only applied the $100 FHR hotel credit to drinks. After I challenged this, a second bill was issued, but it only applied two $60 FHR breakfast credits, still refusing to honor Globalist complimentary breakfast—directly contradicting what the manager promised at check-in.

When I pointed this out, another manager said he could not decide and would need to wait until his colleague returned the following week.

Service attitude was poor throughout. When we requested help bringing luggage downstairs, the front desk responded sarcastically: “You can ask the valet yourself, I don’t know if they want to help you.”

The environment also does not match a 4.5-star hotel. Despite being near Pike Place Market, the surrounding area smelled of urine, with many homeless individuals nearby. The hotel has no proper main entrance—just a street-level door next to dumpsters. The so-called “city view” room faced a blank wall. The room was extremely small, with no microwave, a bathroom without a shower door, and poor drainage.

Overall, staff seemed untrained on basic Hyatt and FHR policies, managers contradicted each other, and promises were not honored. This property does not live up to its rating or brand.

Friendly staff and a great night’s sleep made this stay a win. The bed was incredibly comfortable, and the hotel was wonderfully quiet. Check-in and check-out were a breeze. All of my Chase Sapphire Rewards benefits were honored, including a freshly prepared snack of truffle popcorn and roasted nuts.

At the restaurant, my favorites were the King Salmon and the BLT-E—both delicious and highly recommended.

We are big Seattle sports fans and come here for every game. The rooms are clean and comfortable, staff is wonderful - flexible, responsive, and accommodating, and valet service makes getting in and out a breeze. Once checked in everything is nearby; either a short ride or walking distance. Using the hotel as a hub we rarely wait more than 2 minutes for a rideshare, never have to worry about parking, and get dropped off at the door for any venue. When the night is over we sleep as well as we do at home. It’s like having our own apartment in the city, we love it here.