Holiday Inn Express Kuala Lumpur City Centre by IHG

Hotels
Holiday Inn Express
8.2 (6999 reviews)
84 Jalan Raja Chulan , Kuala Lumpur , my

Children allowed

Facilities

Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Central location
Comfortable beds
Large breakfast variety
Friendly staff
Cons:
Small breakfast area
Room size limitations
Old furnishings

Categories

Cleanliness
7.53
Some reviews noted that the hotel is old with worn towels and issues with room maintenance.
Service
8.5
General sentiment reflects friendly staff, despite some minor service issues.
Location
9.04
Many reviews praised the central location, making it easy to access major attractions.
Room Quality
7.79
Several reviews mentioned that some rooms were small and cramped.
Amenities
8.02
Breakfast variety is positively noted, but quality can vary.
Value for Money
8.48
Good value for money; especially suitable for short stays.
Food and Beverage
8.03
Breakfast received mixed reviews with some praising the selection but others finding it chaotic.
Overall Experience
8.2
The overall stay was decent, with a focus on location and service quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:26

Property Description

Prime Location in Kuala Lumpur's Golden Triangle
With easy access to major attractions like Starhill Gallery, Petronas Twin Towers, and Berjaya Times Square, Holiday Inn Express Kuala Lumpur City Centre is the ideal choice for leisure and business travelers alike.

Comfortable and Convenient Amenities
Featuring air-conditioned rooms with modern amenities such as a flat-screen TV, safety deposit box, and en suite bathrooms with free toiletries, your stay is sure to be comfortable and relaxing.

Convenient Facilities for a Hassle-Free Stay
Enjoy complimentary Wi-Fi, a 24-hour fitness centre, self-service laundry, and a business centre for your convenience. The 24-hour front desk ensures all your needs are met promptly, making your stay memorable.

Book your stay now at Holiday Inn Express Kuala Lumpur City Centre for an unforgettable experience in the heart of Kuala Lumpur's vibrant city center.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

Location

Guest Reviews

8.2
Based on 6999 reviews
Cleanliness: 7.53
Service: 8.5
Location: 9.04
Room Quality: 7.79
Amenities: 8.02
Value for Money: 8.48
Food and Beverage: 8.03
Overall Experience: 8.2
S
Sadrul Alam couple bd
8
2026-05-09 via Nuitee
R
rujie solo_traveller cn
7
2026-05-09 via Nuitee
P
pratikshabhanti Solo travel Ho Chi Minh City
8
Convenient Location, Decent Stay at Holiday Inn Express KL City Centre
Pros:

I stayed at Holiday Inn for two weeks as part of a business trip. The hotel is in a very good location, walking distance from Raja Chulan Monorail Station, Pavilion Mall, the Petronas Twin Towers, and KLCC. There are also several restaurants, cafes, and convenience stores nearby. Check-in and check-out were quick. The room was clean and decently sized, with a view of the Merdeka Tower. The hotel also has a self-service laundry room, which was quite convenient on a long business trip. Breakfast had enough options, though they were just okay; the choices and quality could be better. There are several restaurants attached to the hotel building. The bar and lounge on the ground floor (I have forgotten the name) offered good food with generous portion sizes. All the staff there were very warm and paid extra attention to me seeing that I was a solo woman traveler. The manager also engaged in friendly conversation and told me about their live music events. She ensured that I ate properly and also offered me complimentary savories. I would recommend this hotel if you need a convenient location.

2026-05-08 via Tripadvisor
T
timrF7435DQ Solo travel Margate, Isle of Thanet, Kent, England
8
Back again
Pros:

My second visit in two weeks as it is in a central position for my business.
Reasonable sized rooms with a large TV and fridge etc. Has everything I could need and also helpful staff.

2026-05-08 via Tripadvisor
M
mehyildir couple tr
8
GÜZEL VE RAHAT BİR ODA, AÇIK BÜFE KAHVALTI DENEYİMİ...
Pros:

AÇIK BÜFE KAHVALTI, SICAKTAN KAÇINCA SOĞUK BİR ODA...

Cons:

BANYO DAHA KULLANIŞLI OLABİLİR..

2026-05-08 via Nuitee
A
AKIYA solo_traveller jp
7
2026-05-08 via Nuitee
K
Kris solo_traveller my
10
2026-05-08 via Nuitee
S
Saleem solo_traveller gb
6
Pros:

Location

Cons:

Rooms are very outdated, bathroom looks like you're in third world country, need moderation

2026-05-08 via Nuitee
A
Adnan solo_traveller my
10
Pros:

Like

Cons:

Nil

2026-05-07 via Nuitee
A
Aina solo_traveller pk
10
Pros:

Staff was very nice and welcoming. Very hospitable. Gave us early check in as well.

Cons:

Sehri was horrible. Menu was not upto the mark. For practising Muslims in Ramadan, sehri options were extremely limited and taste was v bad.

2026-05-07 via Nuitee
S
Soo solo_traveller my
10
2026-05-06 via Nuitee
S
Shayan family_with_children pk
5
Pros:

Extremely comfortable beds and Pillows. Cozy environment. Staff was super friendly. Check-in and check-out process was super fast. Washrooms were clean and nice. No bad small , nothing unclean in room or bathrooms. View was decent. Breakfast was decent. Location was decent. Parking process was very good but the fact that we had to validate it each time we went out was kind of an inconvenience

Cons:

Room size was very small. Biggest issue was that lobby was on first floor and no bell boy. Even though after I went up and requested, they sent someone to take my luggage up. But the "hotel luxury" vibe was missing because I think they have rented out their ground floor to some shops and all. But I guess for the price you pay, this might be expected. For these factors, I would say the price needs to be even lower by at least 20% per night, then it would be a perfect value for money.

2026-05-06 via Nuitee
D
Desire family_with_children mu
9
2026-05-06 via Nuitee
extended_group tw
10
Pros:

服務好

Cons:

2026-05-05 via Nuitee
P
Peter solo_traveller gb
7
Great comfortable stay. Helpful friendly staff
2026-05-05 via Nuitee
R
Rashidah Binte Mohamad extended_group sg
9
Everything is good.
Pros:

The facilities

Cons:

Abit far from pavilion

2026-05-05 via Nuitee
J
Joolong couple my
10
2026-05-04 via Nuitee
S
Shuji couple jp
10
快適
Pros:

中心地から近く、移動が用意。朝食も無料でおいしいのでお得感あり。

2026-05-04 via Nuitee
D
Daud solo_traveller sg
8
2026-05-04 via Nuitee
R
Rafal family_with_children ch
7
2026-05-04 via Nuitee