Chester Hotel Heidelberg

Hotels
Bonhoefferstraße 10 , Heidelberg , de

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Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly, helpful reception staff
Quiet location
Comfortable, cozy rooms
Good breakfast selection and baked goods
Fair price-performance
Cons:
Too far from Heidelberg Altstadt for sightseeing
Parking confusing or paid/located far
Broken fitness equipment
Sauna drainage issue
No bathrobes/slippers/large towels for sauna
Limited TV/streaming options in rooms
Unmotivated breakfast staff and slow refills
Bar and restaurant closed at times

Categories

Cleanliness
1
Multiple guests explicitly mention rooms as gemütlich und sauber (cozy and clean).
Service
1
Reception staff repeatedly described as very friendly and accommodating, though there is at least one report of an unmotivated breakfast server.
Location
1
Location described as quiet but repeatedly noted as inconvenient for visiting Heidelberg Altstadt (too far) and parking/arrival can be confusing.
Room Quality
1
Rooms described as elegant, cozy, with comfortable beds and bright, adequately sized bathrooms.
Amenities
1
Several amenity problems reported: broken fitness cable, sauna drainage not working, missing bathrobes/slippers/large towels for sauna, extra parking fees, and bar/restaurant closed at times.
Value for Money
1
At least one guest calls price-performance 'absolut fair'; overall value seen as reasonable despite some extra charges (parking).
Food and Beverage
1
Breakfast quality praised (good selection, baked goods, live egg station), but service issues reported where items were not refilled and staff appeared unmotivated.
Overall Experience
1
Many guests found the stay relaxing and pleasant overall, though issues with location, certain amenities and occasional service lapses made experiences mixed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-25 20:08

Property Description

Experience unparalleled comfort at the heart of Heidelberg with the 4-star Superior Chester Hotel, your ideal retreat for business or leisure.

Exceptional Amenities: Stay connected with our complimentary WiFi throughout the property. Unwind in our sauna or maintain your workout routine in our fully-equipped fitness center.

Comfortable Accommodations: Each room features modern air-conditioning and flat-screen TVs, ensuring you a restful stay. Private bathrooms come complete with luxurious toiletries and free slippers for your convenience.

Convenient Location: Nestled just 2297 feet from the renowned Heidelberg Zoo and a short distance from the city’s historical center, our hotel offers easy access to the best of Heidelberg while remaining a tranquil haven.

Secure your unforgettable stay at the Chester Hotel Heidelberg today!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FRA

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
L
Leandre • solo_traveller • fr
8
2026-05-09 • via Nuitee
K
Klaus • solo_traveller • de
8
Pros:

Schönes sauberes Zimmer

Cons:

Leider keine Minibar vorhanden

2026-05-09 • via Nuitee
S
Solomon Charles • family_with_children • nl
7
Peaceful place to rest for short stay.
Pros:

The beds were clean and the rooms are spacious

Cons:

We didn’t even have a small kettle with coffee.

2026-05-09 • via Nuitee
L
Laurent • family_with_children • nc
7
Pros:

Chambre moderne et confortable avec tout l'équipement nécessaire.

Cons:

Pour les personnes sensibles au bruit sachez que l'hôtel est construit autour d'un atrium jusqu'au dernier étage. Du bruit, selon les clients arrive facilement aux chambres. Les portes qui claquent des chambres voisines. Un parking rapidement surchargé.

2026-05-08 • via Nuitee
W
Waldemar • solo_traveller • de
3
Pros:

Schnelles aus checken, Frühstück war okay.

Cons:

Sehr harte Matratze, man schlief sehr schlecht. Es war zudem laut draußen bis ca. 23:00 Uhr. Und Parkplätze waren Abseits der Hotelanlage.

2026-05-08 • via Nuitee
G
Gass • solo_traveller • nl
9
2026-05-07 • via Nuitee
M
Michael • solo_traveller • de
7
2026-05-07 • via Nuitee
M
Mischa • solo_traveller • de
9
2026-05-06 • via Nuitee
H
Hanns • solo_traveller • de
8
2026-05-06 • via Nuitee
L
linda • family_with_children • ch
9
Pros:

Belle camere, zona tranquilla ed immersa nel verde, colazione internazionale molto varia

Cons:

Niente

2026-05-06 • via Nuitee
D
Detlef • couple • de
9
2026-05-05 • via Nuitee
C
Carsten • extended_group • de
9
2026-05-04 • via Nuitee
T
Théophile • couple • be
9
2026-05-04 • via Nuitee
U
Udo • extended_group • de
8
2026-05-04 • via Nuitee
A
Anja • solo_traveller • de
8
Pros:

Sehr sauber alles. Zimmer und Frühstück völlig ok.

Cons:

Dachterrasse sehr schön groß. Nur leider sehr vernachlässigt.

2026-05-04 • via Nuitee
A
Andrea • solo_traveller • ch
7
2026-05-04 • via Nuitee
N
nihat • solo_traveller • tr
7
Huzurlu ve sakin
Pros:

Sakinliği muhteşem

Cons:

Personel davranışları, hizmet anlayışları

2026-05-04 • via Nuitee
M
Markus • couple • de
1
Pros:

Telefonisch ist die Rezeption einfach nicht erreichbar. Das Zimmer wurde bereits schmutzig übergeben. Die Dachterrasse ebenfalls ekelig.

2026-05-04 • via Nuitee
M
Michaela • solo_traveller • de
10
Pros:

Die Lage ist sehr ruhig. Das Zimmer war sehr schön und sehr sauber. Bett perfekt und bequem auch die Kissen.
Personal Top und Frühstück Mega alles was man braucht.
Das einzige was mich sehr enttäuscht hatte war, das das Restaurant leider in den 7 Tagen nur 1mal offen hatte. Bei so einem Hotel eher ein No Go.

Cons:

Restaurant leider zu oft geschlossen. Schade

2026-05-04 • via Nuitee
M
Martin • solo_traveller • de
10
Pros:

Schönes, gut ausgestattetes Hotel etwas außerhalb der Kernstadt. Bushaltestellen ca. 4 Min., Straßenbahn ca. 8 Min. entfernt. Das Hotel liegt in einem Schulcampus. Am Wochenende sehr ruhig. Unter der Woche kann ich nicht beurteilen. Unser Zimmer im 4. Stock war groß, gut ausgestattet und sehr sauber. Das Frühstücksbuffet umfangreich und lecker.

Cons:

Da gab es nichts zu bemängeln.

2026-05-03 • via Nuitee