Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Beautiful architecture
Nice amenities
Cons:
Cleanliness issues
Old room conditions
High food prices
Inadequate Wi-Fi

Categories

Cleanliness
8.41
Cleanliness issues were mentioned regarding old towels and bedding.
Service
9.88
Numerous positive comments about the friendliness and attentiveness of the staff.
Location
9.92
Multiple reviews highlighted the great location of the hotel.
Room Quality
8.37
Mixed reviews about rooms being old and in need of renovation.
Amenities
8.9
Amenities were appreciated, but the pool was undersized.
Value for Money
7.86
Concerns about high prices relative to room quality were mentioned.
Food and Beverage
7.41
Breakfast quality was criticized, and some found costs too high.
Overall Experience
8.88
Overall positive experiences stated, but challenges noted in cleanliness and food.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:24

Property Description

Luxurious Accommodation
Hotel San Carlos, located just minutes away from central Guatemala City, offers a range of attractive rooms, suites, and apartments with modern décor and free Wi-Fi.

Outdoor Pool and Dining
Guests can enjoy the outdoor swimming pool surrounded by lush gardens, followed by a delicious meal at the on-site restaurant.

Convenient Location
Situated on Avenida de la Reforma, the hotel is in close proximity to shops, Guatemala’s Zona Viva district, and the old town, making it an ideal choice for both leisure and business travelers.

Experience comfort and convenience at Hotel San Carlos - book your stay now for a memorable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GUA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 391 reviews
Cleanliness: 8.41
Service: 9.88
Location: 9.92
Room Quality: 8.37
Amenities: 8.9
Value for Money: 7.86
Food and Beverage: 7.41
Overall Experience: 8.88
T
Thede Θοδωρής • couple • de
10
Exzellentes Hotel im sicheren Bezirk 10.
Pros:

Man fühlt sich willkommen. Lage gut und ruhig. Nach hinten raus ist die Avenida Reforma nicht zu hören. Frühstück im Hotel gut, aber auch nebenan bei Patsy exzellent.
Bewachter Parkplatz. Verdient eindeutig eine bessere Note als momentan auf Booking.
Nettes Personal.

Cons:

Der viele Stacheldraht um das Hotel herum und die schwerbewaffneten Posten auf der Straße und in den Eingängen der Geschäfte geben einem bei der Ankunft erst einmal den Eindruck, man wäre in einer unsicheren Gegend. Es ist aber eines der sichersten Gegenden der Stadt.
Ist vergleichsweise etwas zu teuer.
Zu wenig Steckdosen im öffentlichen Bereich (eine einzige)..

2026-03-07 • via Nuitee
J
Jeanne • couple • fr
9
2026-03-03 • via Nuitee
A
Aguilar • family_with_children • gt
9
Pros:

Apacible, bonito, silencioso, personal amable. Tranquilidad total. 10/10 en esta experiencia. Las personas amables.

Cons:

Me gustó todo. Solo debería incluir desayunos en relación al precio. Es todo.

2026-02-28 • via Nuitee
G
gabriela • family_with_children • uy
10
2026-02-14 • via Nuitee
M
Magnolia • couple • gt
9
2026-02-09 • via Nuitee
H
Henry • couple • us
10
2026-02-09 • via Nuitee
C
Carlos Alberto • solo_traveller • pa
7
Viaje de trabajo
Pros:

Ubicación

Cons:

Durante mi estancia había una persona haciendo mucho ruido, incluso salió al pasillo a discutir por teléfono y la administración del hotel no se acercó a llamarle la atención

2026-01-31 • via Nuitee
C
Carlos Alberto • solo_traveller • pa
10
Viaje de trabajo
Pros:

Muy privado el lugar

Cons:

El precio del desayuno algo caro para lo que ofrecía la carta

2026-01-31 • via Nuitee
I
Iris • family_with_children • nl
7
2026-01-25 • via Nuitee
R
Roland Hans • couple • de
6
Statt Upgrade - Downgrade
Pros:

Die Lage ist super

Cons:

Wir hatten ein schönes EG-Zimmer mit Gartenblick gebucht. Als wir um 10 Uhr abends ankamen, überraschte uns der Rezeptionist mit einem Upgrate in eine Suite und schnappte sich die Koffer und lief voraus. Allerdings mussten wir 4 Treppen ins DG steigen und erhielten ein altes Zimmer an der Hauptverkehrsstraße. Wir konnten vor Lärm und dem Licht über dem Eingang die ganze Nacht nicht schlafen.

2026-01-24 • via Nuitee
D
Darija • couple • hn
10
Exceptional
2026-01-22 • via Nuitee
F
Florian • extended_group • de
7
Nice and safe place
Pros:

Nice place in the middle of the city. Safe and well equipped. Building is nice. Great for a 1-3 days stay. Near the business district in the city.

2026-01-22 • via Nuitee
J
Javiera • solo_traveller • cl
10
Muy agradable estancia
Pros:

Precioso lugar, muy lindo el jardín, la gente muy amable. buen desayuno. muy bien ubicado. La pieza incluía una pequeña cocina, muy práctica

Cons:

Le hace falta limpieza a los tapices de la habitación

2026-01-20 • via Nuitee
M
Mihaela • couple • ro
4
2026-01-19 • via Nuitee
M
Marta • solo_traveller • us
8
Pros:

The pool

Cons:

The security I feel safe

2026-01-16 • via Nuitee
J
joel • solo_traveller • ar
10
2026-01-11 • via Nuitee
M
Mirja • extended_group • de
10
2026-01-04 • via Nuitee
C
Christina • couple • us
9
Pros:

Nice, attentive staff and large bright room.

Cons:

The room was cold, and there wasn’t a way to heat the room. Only an A/C unit is provided.

2025-12-31 • via Nuitee
K
Karina • couple • us
7
2025-12-31 • via Nuitee
H
Helena Maarit • couple • it
8
I would highly recommend and would stay again.
Pros:

The stay was excellent except the room was cold and humidity high due to cold weather. The staff was very friendly and manager was amazing. We

2025-12-29 • via Nuitee