Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Beautiful architecture
Nice amenities
Cons:
Cleanliness issues
Old room conditions
High food prices
Inadequate Wi-Fi

Categories

Cleanliness
8.41
Cleanliness issues were mentioned regarding old towels and bedding.
Service
9.88
Numerous positive comments about the friendliness and attentiveness of the staff.
Location
9.92
Multiple reviews highlighted the great location of the hotel.
Room Quality
8.37
Mixed reviews about rooms being old and in need of renovation.
Amenities
8.9
Amenities were appreciated, but the pool was undersized.
Value for Money
7.86
Concerns about high prices relative to room quality were mentioned.
Food and Beverage
7.41
Breakfast quality was criticized, and some found costs too high.
Overall Experience
8.88
Overall positive experiences stated, but challenges noted in cleanliness and food.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:24

Property Description

Luxurious Accommodation
Hotel San Carlos, located just minutes away from central Guatemala City, offers a range of attractive rooms, suites, and apartments with modern décor and free Wi-Fi.

Outdoor Pool and Dining
Guests can enjoy the outdoor swimming pool surrounded by lush gardens, followed by a delicious meal at the on-site restaurant.

Convenient Location
Situated on Avenida de la Reforma, the hotel is in close proximity to shops, Guatemala’s Zona Viva district, and the old town, making it an ideal choice for both leisure and business travelers.

Experience comfort and convenience at Hotel San Carlos - book your stay now for a memorable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GUA

Location

Guest Reviews

8.7
Based on 448 reviews
Cleanliness: 8.41
Service: 9.88
Location: 9.92
Room Quality: 8.37
Amenities: 8.9
Value for Money: 7.86
Food and Beverage: 7.41
Overall Experience: 8.88
R
Reina • couple • pe
8
2026-10-22 • via Nuitee
A
antony • family_with_children • ca
9
2026-10-19 • via Nuitee
D
David • solo_traveller • py
10
2026-10-15 • via Nuitee
C
Charlotte • solo_traveller • gb
4
Disappointing
Pros:

Bed was very comfortable, large room

Cons:

Staff were curt, bordering on unfriendly. We purchased a very disappointing buffet breakfast and when having breakfast we were constantly watched by staff.

2026-10-09 • via Nuitee
O
Ospina • solo_traveller • co
8
Pros:

La amabilidad del staff

Cons:

La calle donde esta ubicado es muy transitada

2026-09-16 • via Nuitee
L
Laura • couple • co
10
Pros:

El lugar es hermoso, el personal muy amable

2026-09-07 • via Nuitee
S
Santiago • solo_traveller • pa
8
muy buena atención
2026-09-01 • via Nuitee
C
CAMILO • extended_group • co
9
Buen hotel en centro de Guatemala
Pros:

Cómodas habitaciones.

2026-08-31 • via Nuitee
C
CAMILO • solo_traveller • co
9
Buen hotel en el centro de Guatemala.
Pros:

Buenas habitaciones.

2026-08-31 • via Nuitee
D
david • solo_traveller • us
10
Favorite boutique hotel has just about everything
Pros:

Soundproof rooms, comfortable bed, blackout curtains, kitchenette, hot water with good pressure, serene garden to relax. And right next to a reliable restaurant serving authentic cheap Guatemalan food. Super nice staff who took time to understand my intermediate Spanish.

Cons:

It was all good. I will return

2026-08-30 • via Nuitee
F
Faismary • extended_group • ec
1
Terrible establecimiento
Pros:

La ubicación

Cons:

Nos cobraron una suite pero nos dieron una de categoría más baja pero la diferencia era de 200$ y nos dieron unos desayunos que eran pésimo , el servicio de Alberto muy malo , no nos quería dejar entrar a la habitación aún ya habíendo cobrado y al finalizar nuestra estancia nos cobró los desayunos !!!! Terrible

2026-08-28 • via Nuitee
N
Nick • family_with_children • gb
7
2026-08-28 • via Nuitee
D
Dante • couple • it
9
Ottimo nella sua categoría
2026-08-27 • via Nuitee
E
Elisandro • family_with_children • us
10
100
Pros:

Muy bien

Cons:

A mi me gustó todo

2026-08-26 • via Nuitee
H
Hiram • couple • us
8
Would recommend.
Pros:

Beautiful vintage look and feel. Clean with updated bathrooms with great water pressure.

Cons:

None.

2026-08-18 • via Nuitee
M
MARIA • solo_traveller • es
4
Pros:

Hotel bien situado si buscas ir al aeropuerto, tienen shuttle con coste de 15$

Cons:

Olvidaron reservar mi transporte de las 4am pese a que lo reconfirmé varias veces con ellos. Reservé por el shuttle y se olvidaron, fatal

2026-08-15 • via Nuitee
P
Pily • couple • mx
8
agradable y limpio
Pros:

agradable el hotel las habitaciones comodas amplias el jardin muy bonito y las camas comodas sobre la avenida principla como para salir hacia el aeropuero

2026-08-13 • via Nuitee
O
Oscar • family_with_children • nl
9
Very good
Pros:

Staff very friendly and helping us out with taxi’s from busstation by arrival late in the evening.
The beds are super!

2026-08-09 • via Nuitee
W
Wyatt • couple • us
10
2026-08-04 • via Nuitee
G
Garcia Gonzalez • solo_traveller • co
10
Pros:

Cercanía a sitios turísticos, seguridad, buen lugar para hospedarse

2026-07-20 • via Nuitee