Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Beautiful architecture
Nice amenities
Cons:
Cleanliness issues
Old room conditions
High food prices
Inadequate Wi-Fi

Categories

Cleanliness
8.41
Cleanliness issues were mentioned regarding old towels and bedding.
Service
9.88
Numerous positive comments about the friendliness and attentiveness of the staff.
Location
9.92
Multiple reviews highlighted the great location of the hotel.
Room Quality
8.37
Mixed reviews about rooms being old and in need of renovation.
Amenities
8.9
Amenities were appreciated, but the pool was undersized.
Value for Money
7.86
Concerns about high prices relative to room quality were mentioned.
Food and Beverage
7.41
Breakfast quality was criticized, and some found costs too high.
Overall Experience
8.88
Overall positive experiences stated, but challenges noted in cleanliness and food.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:24

Property Description

Luxurious Accommodation
Hotel San Carlos, located just minutes away from central Guatemala City, offers a range of attractive rooms, suites, and apartments with modern décor and free Wi-Fi.

Outdoor Pool and Dining
Guests can enjoy the outdoor swimming pool surrounded by lush gardens, followed by a delicious meal at the on-site restaurant.

Convenient Location
Situated on Avenida de la Reforma, the hotel is in close proximity to shops, Guatemala’s Zona Viva district, and the old town, making it an ideal choice for both leisure and business travelers.

Experience comfort and convenience at Hotel San Carlos - book your stay now for a memorable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GUA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 416 reviews
Cleanliness: 8.41
Service: 9.88
Location: 9.92
Room Quality: 8.37
Amenities: 8.9
Value for Money: 7.86
Food and Beverage: 7.41
Overall Experience: 8.88
E
elina • solo_traveller • ve
10
2026-05-06 • via Nuitee
S
Sergio roman • couple • gt
10
2026-05-06 • via Nuitee
D
Dineke • extended_group • nl
9
Pros:

Heerlijke bedden. Goed ontbijt. Vriendelijk personeel.

2026-05-05 • via Nuitee
I
INGRID • couple • cl
10
Un hotel comodo y seguro
Pros:

Muy bonito y da seguridad por acceso restringido a los pasajeros

Cons:

Se escuchas los aviones ya que el aeropuerto se encuentra en plana ciudad

2026-05-05 • via Nuitee
P
Poveda • family_with_children • pa
10
Pros:

El entorno

Cons:

No traía desayuno para un precio tan elevado

2026-05-04 • via Nuitee
A
Arabella • solo_traveller • ae
10
2026-05-03 • via Nuitee
L
Lane • solo_traveller • us
9
Very convenient
Pros:

Nice old house

2026-05-02 • via Nuitee
M
MatzeGuti • solo_traveller • de
10
Pros:

Der Garten und der Stil

2026-05-01 • via Nuitee
A
Audrey • solo_traveller • bz
10
Feeling like a princes in her own castle … delightful 🩷
Pros:

It feels so cozy and warm and the ambiance and decor along either side the garden felt welcoming. The staff was excellent especially Lester and Jacklyn.

Cons:

The pillows could be a little nicer … but they were not really bad.

2026-04-25 • via Nuitee
F
Francisco • couple • sv
9
2026-04-25 • via Nuitee
A
Audrey • solo_traveller • bz
10
Home away from home. Must stay location 🌷
Pros:

In the middle of the high rise and modern Guatemala City there was this quaint, cozy welcoming home away from home. I had to just go back for an extra night. Exceptional customer service with great staff such as Lester who helped me set up my personalized tour and Jacklyn who packed my snacks 🙏🏽

Cons:

Well. It’s almost perfect but if I could improve anything it would be bigger fluffier pillows 😇

2026-04-25 • via Nuitee
D
Daniel • couple • gt
6
Cons:

Habia mucho ruidos de pájaros en la madrugada

2026-04-23 • via Nuitee
S
Sacha • solo_traveller • ch
10
Excellent, It felt like living in mansion
Pros:

Excellent staff, service and attention to the customer. A beautiful property that make you feel at home

Cons:

Nothing

2026-04-20 • via Nuitee
A
Antonio • solo_traveller • gt
8
Pros:

La atención de sus empleados

2026-04-20 • via Nuitee
L
LETICIA • couple • us
9
nice experience
Pros:

nice, comfortable, good service

2026-04-06 • via Nuitee
S
Shlomi • couple • ca
10
Great!
Pros:

This is a very charming hotel! The staff was great, the room was comfortable and the garden is beautiful. We really enjoyed our stay!

2026-04-03 • via Nuitee
R
Roger Eduardo • extended_group • hn
10
2026-03-30 • via Nuitee
C
Carolina • couple • gt
8
2026-03-30 • via Nuitee
G
greg • solo_traveller • us
10
2026-03-25 • via Nuitee
L
leticia • couple • mx
10
Hotel super bien ubicado en zona linda y traquila cerca de Cayala y aeropuerto, 100% recomendable
Pros:

La cama es increible, dormi perfectamente bien.

2026-03-25 • via Nuitee