Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Beautiful architecture
Nice amenities
Cons:
Cleanliness issues
Old room conditions
High food prices
Inadequate Wi-Fi

Categories

Cleanliness
8.41
Cleanliness issues were mentioned regarding old towels and bedding.
Service
9.88
Numerous positive comments about the friendliness and attentiveness of the staff.
Location
9.92
Multiple reviews highlighted the great location of the hotel.
Room Quality
8.37
Mixed reviews about rooms being old and in need of renovation.
Amenities
8.9
Amenities were appreciated, but the pool was undersized.
Value for Money
7.86
Concerns about high prices relative to room quality were mentioned.
Food and Beverage
7.41
Breakfast quality was criticized, and some found costs too high.
Overall Experience
8.88
Overall positive experiences stated, but challenges noted in cleanliness and food.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:24

Property Description

Luxurious Accommodation
Hotel San Carlos, located just minutes away from central Guatemala City, offers a range of attractive rooms, suites, and apartments with modern décor and free Wi-Fi.

Outdoor Pool and Dining
Guests can enjoy the outdoor swimming pool surrounded by lush gardens, followed by a delicious meal at the on-site restaurant.

Convenient Location
Situated on Avenida de la Reforma, the hotel is in close proximity to shops, Guatemala’s Zona Viva district, and the old town, making it an ideal choice for both leisure and business travelers.

Experience comfort and convenience at Hotel San Carlos - book your stay now for a memorable experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GUA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 437 reviews
Cleanliness: 8.41
Service: 9.88
Location: 9.92
Room Quality: 8.37
Amenities: 8.9
Value for Money: 7.86
Food and Beverage: 7.41
Overall Experience: 8.88
L
Lorenzo • couple • bz
8
Very nice hotel in a wonderful position for Zone 10 and with a family approach. You feel at home.
Pros:

The property is beautiful, well managed and seems to be at home out of home. Coming back from Antigua we decided to re-book the hotel thanks to the nice and peaceful experience had. Stuff are very friendly and never invasive of your privacy.

Cons:

The rooms doesn't have an hair blower but this was a minor issue compare with the positive experience.

2026-07-15 • via Nuitee
P
Percy Miranda • solo_traveller • gt
9
Comodo
Pros:

La comida, la cama; descanse como en ni gin otro lugar.

Cons:

Pueden mejorar en algunos aspectos, pero quien soy yo para opinar.

La pase bien y fue lo mas importante. Sobre todo, descanse bastante.

2026-07-07 • via Nuitee
A
Anthony • extended_group • gb
8
Pros:

Very comfortable room, great shower!!

2026-06-29 • via Nuitee
S
Sergio • couple • gt
8
Excelente hotel
Pros:

Ubicación , precio y calidad

Cons:

Hormigas en en baño

2026-06-27 • via Nuitee
T
takeshi • solo_traveller • us
10
2026-06-24 • via Nuitee
F
Francisco Albanez • solo_traveller • sv
10
Pros:

Ubicación y accesibilidad

Cons:

El WiFi es un adoro del hotel

2026-06-21 • via Nuitee
M
Miguel • couple • cl
8
2026-06-13 • via Nuitee
R
robert • solo_traveller • gb
5
Welcoming, comfortable with questionable service including bar and restaurant.
Pros:

Bed was comfortable and room was large enough. Bathroom was clean.
Location was great.

Cons:

Bar was overly expensive and staff didn’t know how to make the drinks or had a guide that led them to charge to much for what was supplied. Swimming pool was all and breakfast ok for what was charged.

2026-06-10 • via Nuitee
S
Sacha • solo_traveller • ch
10
2026-06-08 • via Nuitee
C
christian • couple • pe
9
2026-06-08 • via Nuitee
S
Sacha • solo_traveller • ch
10
2026-06-03 • via Nuitee
A
Ahmed • solo_traveller • us
10
so nice stay in beautiful place
Pros:

My stay was an exceptional blend of top-tier comfort and outstanding hospitality, making it the perfect home away from home

Cons:

none

2026-05-31 • via Nuitee
V
Vinicio • solo_traveller • mx
10
2026-05-27 • via Nuitee
C
Conrad • solo_traveller • gt
10
Pros:

Excelente hotel

Cons:

Todo excelente

2026-05-24 • via Nuitee
D
Davids • solo_traveller • de
10
2026-05-14 • via Nuitee
D
Dinnia • solo_traveller • cr
10
2026-05-11 • via Nuitee
S
Sergio roman • couple • gt
10
2026-05-06 • via Nuitee
E
elina • solo_traveller • ve
10
2026-05-06 • via Nuitee
D
Dineke • extended_group • nl
9
Pros:

Heerlijke bedden. Goed ontbijt. Vriendelijk personeel.

2026-05-05 • via Nuitee
I
INGRID • couple • cl
10
Un hotel comodo y seguro
Pros:

Muy bonito y da seguridad por acceso restringido a los pasajeros

Cons:

Se escuchas los aviones ya que el aeropuerto se encuentra en plana ciudad

2026-05-05 • via Nuitee