Royal Maritime Hotel, BW Signature Collection

Hotels
BW Signature Collection by Best Western
8.1 (5687 reviews)
Queen Street , Portsmouth , gb

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Swimming pool
24-hour front desk
Restaurant
Heating
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Great location
Clean and spacious rooms
Helpful staff
Cons:
Poor food service
Inconsistent staff responsiveness
Noise issues during events

Categories

Cleanliness
8.18
Room was nice and clean; however, some negative experiences noted about overall cleanliness due to service issues.
Service
7.95
Service was inconsistent; several complaints regarding food service and staff responsiveness.
Location
9.19
Fabulous location, just a short walk from important sites; highly praised by various reviewers.
Room Quality
8.34
Room was comfortable, spacious, and recently decorated; overall positive feedback.
Amenities
8.17
Good breakfast included and decent facilities, though some complaints about food service availability.
Value for Money
8.13
Good value overall, especially considering location and room quality; some complaints dampen overall perception.
Food and Beverage
6.68
Significant complaints regarding food quality and service availability.
Overall Experience
8.15
Mixed reviews overall, with some outstanding aspects overshadowed by significant issues during certain stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 07:59

Property Description

Central Location near Attractions
The Royal Maritime Hotel is perfectly situated, just a short walk from Gunwharf Quays and Portsmouth’s Historic Dockyard. Explore designer shops, bars, and restaurants in the vibrant waterfront area.

Entertainment and Relaxation
Enjoy free Wi-Fi and unwind in the games room with snooker, pool, darts, and a skittle alley. Need a haircut? Visit the on-site barbershop for a quick grooming session.

Dining Options and Convenience
Indulge in a delicious bistro menu at Horatio’s Restaurant or grab a quick bite at Compass Cafe. Start your day with a hearty breakfast. Limited free parking is available for added convenience.

Experience comfort and convenience at the Royal Maritime Hotel. Book now for an unforgettable stay!

Important information:

Full payment is required at check-in.

Please note that on-site parking is limited, and is on a first-come-first-served basis. Parking cannot be reserved. On street parking is available around the hotel (JA or JD zones) using council scratchcards available at reception (GBP 6.00 for 24 hours). The historic dockyard car park is directly opposite the hotel. This is subject to availability, and hotel guests have a reduced rate (conditions apply).

Some leisure facilities are chargeable and time restrictions apply.

Guests are advised that occasionally functions take place in the club. On these occasions it is possible music can be heard until midnight.

The Swimming Pool is open Monday - Friday from 3.30 PM until 8 PM. On Saturdays and Sundays its open from 8 AM until 8 PM.

The Jacuzzi is currently closed for maintenance until further notice. For Cash payments I.D must be shown on arrival. Smoking is not permitted and will result in payment of a fine, any damages to the property will need to be paid at reception.

We're doing some light refurbishment at the hotel to improve our guest experience, but any disruption will be kept to a minimum. Thanks for your understanding.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SOU

Location

Guest Reviews

8.1
Based on 5687 reviews
Cleanliness: 8.18
Service: 7.95
Location: 9.19
Room Quality: 8.34
Amenities: 8.17
Value for Money: 8.13
Food and Beverage: 6.68
Overall Experience: 8.15
G
Gary couple gb
10
Lovely old hotel in fantastic condition
Pros:

Excellent location so very close to the ferry terminal and there is a very secure parking facility directly opposite the hotel.
As we have a classic car which I’m a bit precious about this was of great importance to me.

Cons:

Everything was wonderful

2026-08-15 via Nuitee
P
Peter couple gb
8
Fascinating place
Pros:

Fascinating place converting from club to hotel with some great spaces and simple but very comfortable accommodation.

Cons:

Not all that clear about parking arrangements

2026-08-15 via Nuitee
A
Anisa solo_traveller gb
8
Cons:

it was abit dated

2026-08-15 via Nuitee
D
David couple gb
8
Pros:

Great old fashioned hotel

2026-08-15 via Nuitee
K
Kenneth extended_group ch
6
2026-08-15 via Nuitee
M
Myrtille solo_traveller fr
9
Pros:

Très bon emplacement près de la gare portsmouth Harbour et gunwarf docks. La décoration.
Les chambres sont spacieuses et propres.

Cons:

Rien

2026-08-15 via Nuitee
S
Sandrine couple fr
4
Très décevant
Pros:

La salle de bain d’origine, un peu vieillotte mais elle est propre et fonctionnelle

Cons:

Les accès collectifs pour notre partie accès chambre sont en travaux
Clairement, cela aurait été préférable de fermer l’aile de l’hôtel que d’accueillir les clients ainsi
La piscine n’est pas digne non plus
Le petit déjeuner n’est pas appétissant, ça fait cantine

2026-08-15 via Nuitee
C
Carl extended_group gb
7
Convenient
Pros:

Breakfast in the morning
The bar area
Proximity to Gun Wharf

Cons:

Room was really warm, only had a small portable fan to attempt to cool the room temperature.

2026-08-14 via Nuitee
E
elliott solo_traveller gb
9
Comfortable , great location to HM Dockyeard and Gunwharf Quays
Pros:

Very smart and welcoming

Cons:

Parking not enough

2026-08-14 via Nuitee
R
Ruth solo_traveller gb
9
Surpassed expectations considering price
Pros:

It’s in a brilliant location, room was really well appointed with plug sockets next to the bed etc. Really couldn’t fault anything

2026-08-14 via Nuitee
C
Clive couple gb
8
Really enjoyed it and will be booking for next year.
Pros:

Room was spacious. Staff were excellent.

Cons:

Breakfast was not particularly hot and, had to wait for things that had run out.

2026-08-14 via Nuitee
D
Daniel couple gb
6
2026-08-14 via Nuitee
E
Ellis solo_traveller gb
5
Fine if you’re planning on spending the day out or just need a plaxe to stay before a ferry.
Pros:

Close proximity to the waterfront.

Cons:

Cold tap ran hot. Room unbearably hot and the small desk fan didn’t make a dent. Very dated rooms/decor/furnishings.

2026-08-14 via Nuitee
P
Paul couple gb
6
The hotel served it's purpose, but the car parking experience was a joke.
Pros:

Room OK although 1 curtain rail loose. Good breakfast.

Cons:

We arrived late - after 11.00pm to find a gate blocking the entrance to the car park. Talking to the receptionist, she couldn't offer an explanation, but sold us an on street permit. We subsequently discovered the gate would have opened allowing access if we'd approached it with our car - a fact not very clear from the signage after a day's driving across France and a 6 hour ferry crossing. I was unhappy about parking on the street with the car full of holiday luggage, so the following morning moved it into the hotel's 'overflow' car park, where to finish our visit off nicely, the 'discount' bar code supplied did not work!

2026-08-14 via Nuitee
T
Tony solo_traveller gb
8
Lovely, reasonably priced hotel in the Heart of Portsmouth. Train-bus access, near city landmarks.
Pros:

Lovely, large, ensuite double room on first floor of large hotel. Friendly, helpful staff. A 5-8 minute walk to and from the historic Portsmouth Dockyeard and Portsmouth Harbour train station. Hotel has a large restaurant, serving evening meals until 9 pm (21:00) and is where breakfast is held, daily, from 7 to 10 am (07:00-10:00).
Room has carpet on floor. Standard double bed with bed steets, pillows, etc. Wardrobe, desk with kettle and free tea/coffee, sugar and milk sashays. Rubbish bins in room and bathroom. Good shower in bathrom, hand and bath towels in included in room price. Good, free WiFi, easy log-in.
I had a tasty meal in the restaurant and had the buffet breakfast for UK£8. Boiled eggs, cireals, yogurt, toast (butter and/or jam), juices, tea/coffee. There are cooked breakfast options for UK£16. Stairs and lift/elevator to all floors.

Cons:

Heavy room door. Very large lobby, easy to get lost/confused. Steps to entrance, I think. Some people may find it a little hard to locate.

2026-08-14 via Nuitee
H
HIKARI solo_traveller jp
6
2026-08-13 via Nuitee
C
cécile solo_traveller fr
10
2026-08-13 via Nuitee
K
Karen couple gb
5
A trip down memory lane.
Pros:

Location perfect for shopping at Gunwharf Quays and also visiting the historic dockyard

Cons:

No air conditioning in the rooms. Very hot and stuffy

2026-08-13 via Nuitee
W
Wouter couple nl
8
Oke
Pros:

Alles oke.

Cons:

Parkeren rondom het hotel valt tegen, receptie heeft verzuimd te vertellen dat er een korting is in de parkeergarage aan de andere kant van de weg. Jammer.

2026-08-13 via Nuitee
J
Jan couple us
7
Ok
Pros:

Old navy

Cons:

Bathroom shower

2026-08-13 via Nuitee