Royal Maritime Hotel, BW Signature Collection

Hotels
BW Signature Collection by Best Western
8.1 (5483 reviews)
Queen Street , Portsmouth , gb

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Swimming pool
24-hour front desk
Restaurant
Heating
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Great location
Clean and spacious rooms
Helpful staff
Cons:
Poor food service
Inconsistent staff responsiveness
Noise issues during events

Categories

Cleanliness
8.18
Room was nice and clean; however, some negative experiences noted about overall cleanliness due to service issues.
Service
7.95
Service was inconsistent; several complaints regarding food service and staff responsiveness.
Location
9.19
Fabulous location, just a short walk from important sites; highly praised by various reviewers.
Room Quality
8.34
Room was comfortable, spacious, and recently decorated; overall positive feedback.
Amenities
8.17
Good breakfast included and decent facilities, though some complaints about food service availability.
Value for Money
8.13
Good value overall, especially considering location and room quality; some complaints dampen overall perception.
Food and Beverage
6.68
Significant complaints regarding food quality and service availability.
Overall Experience
8.15
Mixed reviews overall, with some outstanding aspects overshadowed by significant issues during certain stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 07:59

Property Description

Central Location near Attractions
The Royal Maritime Hotel is perfectly situated, just a short walk from Gunwharf Quays and Portsmouth’s Historic Dockyard. Explore designer shops, bars, and restaurants in the vibrant waterfront area.

Entertainment and Relaxation
Enjoy free Wi-Fi and unwind in the games room with snooker, pool, darts, and a skittle alley. Need a haircut? Visit the on-site barbershop for a quick grooming session.

Dining Options and Convenience
Indulge in a delicious bistro menu at Horatio’s Restaurant or grab a quick bite at Compass Cafe. Start your day with a hearty breakfast. Limited free parking is available for added convenience.

Experience comfort and convenience at the Royal Maritime Hotel. Book now for an unforgettable stay!

Important information:

Full payment is required at check-in.

Please note that on-site parking is limited, and is on a first-come-first-served basis. Parking cannot be reserved. On street parking is available around the hotel (JA or JD zones) using council scratchcards available at reception (GBP 6.00 for 24 hours). The historic dockyard car park is directly opposite the hotel. This is subject to availability, and hotel guests have a reduced rate (conditions apply).

Some leisure facilities are chargeable and time restrictions apply.

Guests are advised that occasionally functions take place in the club. On these occasions it is possible music can be heard until midnight.

The Swimming Pool is open Monday - Friday from 3.30 PM until 8 PM. On Saturdays and Sundays its open from 8 AM until 8 PM.

The Jacuzzi is currently closed for maintenance until further notice. For Cash payments I.D must be shown on arrival. Smoking is not permitted and will result in payment of a fine, any damages to the property will need to be paid at reception.

We're doing some light refurbishment at the hotel to improve our guest experience, but any disruption will be kept to a minimum. Thanks for your understanding.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SOU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not possible) and charges may be applicable.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 5483 reviews
Cleanliness: 8.18
Service: 7.95
Location: 9.19
Room Quality: 8.34
Amenities: 8.17
Value for Money: 8.13
Food and Beverage: 6.68
Overall Experience: 8.15
J
john couple gb
8
I paid more than I need to but the staff were amazing and the hotel was very clean. The location is amazing.
Pros:

Really close to the dockyard

Cons:

Slow bar service. No ice on a hot day. Rooms hot and outdated. More expensive that other hotels nearby (premier inn, holiday inn)

2026-07-03 via Nuitee
S
Sandy couple gb
9
Everything we needed - were only there over late night to early morning so didn’t really see anyone
Pros:

Pleasant unhurried atmosphere with all facilities needed for an overnight stay. Convenient for holiday pick up in Portsmouth

2026-07-03 via Nuitee
J
Jill couple us
8
The worst of our stays in the UK, very disappointing. I thought going with Best Western would help.
Pros:

Room was very compact and extremely warm with no air conditioning. Breakfast considering was very mediocre and the worst breakfast we had during our stay in the UK.

Cons:

The hotel had one elevator (lift) not working and the other one had problems while we were there, not good for someone with mobility issues. Cold water in shower not great either.

2026-07-03 via Nuitee
J
Jacquiline extended_group ca
8
2026-07-03 via Nuitee
N
Nigel solo_traveller gb
10
2026-07-03 via Nuitee
A
Andrew couple gb
4
2026-07-02 via Nuitee
T
Tayo family_with_children gb
7
Everything was good apart from the night receptionist
Pros:

The beds were comfortable and the pool was amazing . Easy walk to shops and other things

Cons:

The night staff on our 1st night was very rude and was insisting we move our car to a street parking.i told her we can’t move it as we are staying here and the day receptionist advised us to park at that spot . On the day of check out, a nasty note was left on our car.

2026-07-02 via Nuitee
A
Alberto couple it
7
buona soluzione di passaggio prima di prendere il traghetto
Pros:

posizione e disponibilità di parcheggio

Cons:

Personale della reception presente la mattina della partenza. Caldo infernale in camera ma capisco che si è trattato di un'eccezionale ondata di calore. In ogni caso un albergo cosi grande dovrebbe iniziare a prendere provvedimenti visto che le ondate di calore in futuro saranno sempre più frequenti.

2026-07-01 via Nuitee
M
Martin From Cheltenham solo_traveller gb
8
Great place to stay in Portsmouth
Pros:

Great location and the hotel is always consistently good.

Cons:

Nothing

2026-07-01 via Nuitee
J
Jacqueline couple gb
7
Pros:

Staff were efficient and friendly.
Opposite a car park
Short walk to the Historic Dockyard.
Plenty of places to eat and drink nearby

Cons:

We ate in Horatios and you could only tip in cash, either have no tipping or make it possible by card, unfair if they can only get tips if you happen to have cash .

2026-07-01 via Nuitee
M
Melissa couple gb
5
It was friendly, and good enough for one night
Pros:

Good location, friendly staff

Cons:

It was under construction and that was mentioned no where on the website. And the pool closed early

2026-07-01 via Nuitee
B
Bernard solo_traveller gb
9
Shhh. Just found a gem.
Pros:

A clean comfortable building, airy with very good facilities, and bedrooms. Staff are welcoming and helpful. Restaurant and bar food good. The hotel's historic and continuing association with the navy and charitable associations make it special and worth supporting.

Cons:

Stayed during a heat wave so missed air conditioning (but also missing in most of its rivals) otherwise pass.

2026-06-30 via Nuitee
G
Graham solo_traveller gb
7
Pros:

The location was excellent for the naval base attractions and the waterfront. I used a hired electric bike to get around, which was very good

Cons:

My visit coincided with a heatwave and as there was no aircon, my room was very hot even with a fan on full blast

2026-06-30 via Nuitee
R
Ronald solo_traveller us
7
2026-06-29 via Nuitee
J
Joanna couple gb
8
2026-06-29 via Nuitee
C
Catherine couple fr
9
Un séjour de rêve même en pleine chaleur!
Pros:

La situation géographique est idéale, près des Historic Dokyards, de la gare de la mer. Le personnel est serviable, agréable, parfait. Les repas sont bons, sains et à des prix corrects. On est content de trouver une petite piscine.

Cons:

Il a fait très chaud dans la chambre et surtout la salle de abin pendant la canicule. Si seulement on pouvait occulter les fenêtres de l'extérieur!

2026-06-29 via Nuitee
J
Jackie solo_traveller gb
9
2026-06-29 via Nuitee
R
ROBERT solo_traveller gb
8
Pros:

Friendly staff, good location

Cons:

Some facilities were out of action

2026-06-28 via Nuitee
M
Martin couple ch
8
Very nice and convenient to the Portsmouth Harbor
Pros:

We were very close to the Portsmouth Harbor which is where we spent our time. Portsmouth is a great place to visit. We enjoyed so much the museums of the ships. Would love to go back sometime.

2026-06-28 via Nuitee
H
Hayley solo_traveller gb
10
Pros:

Great breakfast staff really helpful and welcoming great location

Cons:

Room was too hot but have been reassured this is being looked into

2026-06-28 via Nuitee