Hôtel Le Joyau Bleu Hanoï

Hotels
9.5 (459 reviews)
47 Lo Su , Hanoi , VN

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Outstanding, welcoming staff
Excellent breakfast with wide variety
Prime city-center location near Hoan Kiem Lake
Spacious, well-designed rooms and very comfortable beds
Rooftop view and attractive hotel design
New hotel feel
Cons:
Isolated cleanliness/ventilation issues (reported mold/humidity in ducts)
One guest relocated / issues with booking during renovations (dishonest handling)
TV signal/freezing issues for at least one guest
Perceived price/value concerns by some guests

Categories

Cleanliness
8
Many guests described rooms as spotless, but at least one guest reported poor ventilation, possible mold/ humidity in ducts and used linens stacked outside rooms, which lowered overall cleanliness perception.
Service
10
Consistently praised across reviews — staff described as warm, professional, extremely helpful and welcoming, with multiple guests highlighting outstanding hospitality.
Location
10
Frequently noted as ideal — right in the city center and a short walk from Hoan Kiem Lake; guests found the location perfect for exploring.
Room Quality
10
Rooms praised as spacious, beautifully designed, very comfortable beds and well equipped; isolated issues (ventilation/TV) were reported by one guest but most feedback was highly positive.
Amenities
10
Rooftop views and tasteful decor were highlighted and guests enjoyed hotel facilities; a few isolated problems (TV signal, ventilation) noted but amenities were generally appreciated.
Value for Money
8
Several guests felt the price did not always match the experience (one mentioned finding better options for the price and another was upset about being moved/charged incorrectly), reducing perceived value.
Food and Beverage
10
Breakfast repeatedly described as excellent, delicious and abundant with a great variety of options — many guests said it exceeded expectations.
Overall Experience
10
Majority of stays were described as exceptional with memorable hospitality and design; a minority experienced significant problems (relocation during renovation, ventilation/cleanliness issues), but overall recommendations are strong.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 09:55

Property Description

Luxurious Accommodation

Hanoi Emerald Waters Hotel & Spa offers sleek rooms with neutral tones, flat-screen TVs, and elegant en suite bathrooms with premium amenities like bathrobes and slippers.

Fine Dining Experience

Indulge in a buffet of delicacies at the in-house restaurant or sip on a cocktail at the on-site bar, providing a perfect setting for a relaxing evening after a day of exploring the vibrant city of Hanoi.

Convenient Facilities

With free WiFi, a 24-hour front desk, business center, concierge service, and shops within the property, guests can enjoy a seamless stay with all their needs catered to.

Book your stay at Hanoi Emerald Waters Hotel & Spa for a truly memorable experience in the heart of Hanoi!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HAN

Location

Guest Reviews

9.5
Based on 459 reviews
Cleanliness: 8
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 8
Food and Beverage: 10
Overall Experience: 10
C
CASOLARI • solo_traveller • fr
10
2026-09-20 • via Nuitee
M
Moumni • solo_traveller • fr
10
2026-09-19 • via Nuitee
I
Ian • solo_traveller • gb
10
2026-09-18 • via Nuitee
R
Roberto • couple • es
10
Excelente
Pros:

Su espacio y lo nuevo y limpio que está

2026-09-18 • via Nuitee
M
Mun • couple • kr
10
최고의 호텔과 서비스
Pros:

위치가 최고고 최근 새로 레노베이션되어 매우깔끔함

2026-09-17 • via Nuitee
G
Gil • extended_group • il
8
2026-09-17 • via Nuitee
M
Masařová • solo_traveller • cz
10
2026-09-15 • via Nuitee
J
jean marie • solo_traveller • fr
10
Très bon séjour dans un quartier animé dans un bon hôtel neuf avec un personnel très sympathique
Pros:

Personnel prévenant, attentionné délicat , présent et s’impliquant pour vous aider dans vos démarches

Cons:

Rien à dire très bon rapport qualité prix et même plus que ça

2026-09-15 • via Nuitee
M
Melanie • solo_traveller • at
10
Ein echter Glücksgriff
Pros:

Als ich gebucht hatte, gab es nur 4 Bewertungen und die Bilder waren noch Platzhalter und AI generiert. Also war ich bei der Buchung etwas besorgt, habe es aber riskiert und es hat sich total gelohnt!
Das Hotel ist nach Renovierungen ganz neu eröffnet worden. Es ist sehr sauber und neu eingerichtet. Das Bett ist riesig, das Bad modern. Ich habe mich sehr wohlgefühlt. Die Lage ist perfekt und der See 5 Gehminuten entfernt. Von der Dachterrasse aus ist er auch sichtbar. Das Frühstück hat eine große Auswahl und ist täglich bisschen anders.
Das Personal ist sehr zuvorkommend. Beim Einchecken haben wir unsere Nummern ausgetauscht und Kate war wie eine persönliche Assistentin. Als meine Tour abgesagt wurde, hat sie mir kurzfristig einen ähnlichen Ausflug organisiert. Ich musste früh auschecken, da haben sie mir Frühstück zum Mitnehmen eingepackt.

2026-09-14 • via Nuitee
E
Emma • extended_group • nz
10
Fantastic, attentive staff and beautifully refurbished
Pros:

The hotel has just been renovated beautifully recently and we were some of the first guests to stay since they reopened.

The staff are outstanding, I’ve never been so looked after anywhere I have stayed. Extremely attentive and helpful. We travelled with my in-laws and the respect and support for them was incredible. A special mention to Kate, our contact person who was expectionally helpful and lovely. Thanks to Mina, Justin, Mark, Severus, Vance and Danny who were all excellent, and many other staff I didn’t catch the names of that made our stay memorable and special.

The hotel is in an excellent location.
The breakfast was fantastic.
The rooftop bar has a stunning view and is very comfortable (inside and outside options)

We were very happy with our room, comfortable bed. We had a bath and shower in our room (905, Junior Double) which was luxurious, especially the shower which was the most hi-tech shower I have ever used.

My in-laws were in 901, Le Joyau De Chambre, it was a large and spacious room with a well equipped shower room, a large bath in the bedroom by the doors leading to a balcony overlooking the street.

Whilst I was there I had a massage at the in house spa, the treatment rooms are cosy and comfortable and smell amazing. The massage therapists were skilled and professional, I would highly recommend.

I will remember this hotel and the staff as one of the most of the luxurious and cared for experiences I have ever had.

2026-09-14 • via Nuitee
A
Adéla • couple • cz
10
Pros:

Krásné ubytování. Výborné snídaně. Perfektní personál. :)

2026-09-14 • via Nuitee
R
Raffaele • couple • ca
10
Only hotel I will stay at in Hanoi
Pros:

They even upgraded me to the deluxe room free of charge!

Cons:

N/A

2026-09-14 • via Nuitee
U
Urmila • solo_traveller • nl
10
Pros:

Hotel was geweldig, erg vriendelijke en behulpzame personeel , de manager Justin is super !

Cons:

Ontbijt is vrijwel hetzelfde weinig variatie, wel gewoon goed en veel

2026-09-13 • via Nuitee
W
Wilson • couple • us
10
The staff was so kind and let us check in early which was so nice since we were really tired from our super early flight
Pros:

It was very clean and nice!

Cons:

Nothing

2026-09-13 • via Nuitee
U
Uyen • solo_traveller • us
10
Pros:

Staff was very professional, attentive and very helpful. They arranged transportation from and to the airpor for us at a very reasonable price. We reaaly enjoyed our stay.

Cons:

Everything went perfectly. Facility was nice, clean and modern. Great breakfast buffet with great variety.

2026-09-13 • via Nuitee
이다인 • family_with_children • kr
10
베트남 하노이 여행 숙소
Pros:

조식이 진짜 너무 맛있고 메뉴도 바뀌면서 나와서 이 호텔에서 머무는 내내 맛있게 식사했습니다! 방도 깨끗하고 쾌적하며, 좋은 냄새가 나서 좋았습니다. 특히 욕실이 깨끗하고 넓었으며 샤워시설이 잘 되어 있었어요. 마지막으로 호텔 위치가 정말 좋아요. 구시가지 한가운데 있어서 이동이 편리하고 호텔 직원들도 정말 친절합니다.

2026-09-13 • via Nuitee
S
sandrine • solo_traveller • fr
10
Le joyau bleu
Pros:

Accueil très chaleureux, hotel magnifique, luxueux, piscine sur les toits avec 1 roof top.
Dans le vieux hanoi, proche du lac,
Chambre superbe, salle de bain moderne.
Petit déjeuner copieux .
Très serviable et à l écoute de nos demandes.
Kate est très gracieuse, souriante, et explique très bien le déroulement du check in . Au top 👍👍
Je recommande vraiment cette hotel

Cons:

Rien

2026-09-13 • via Nuitee
B
Béatrice • solo_traveller • fr
9
J'ai adoré
Pros:

Toute l'équipe est agréable, attentive et aux petits soins. Le petit déjeuner est excellent avec un très bon choix de plats variés. Les dames préposées au nettoyage sont toujours souriantes et disponibles. On se sent choyé dans ce bel hôtel.

Cons:

Rien, tout était parfait

2026-09-13 • via Nuitee
R
Raquel • couple • es
10
Sitio tranquilo en medio de la caótica Hanoi
Pros:

La amabilidad de los trabajadores, la ubicación, el desayuno y que está todo nuevo.
La piscina en la azotea es muy relajante.

Cons:

Todo es perfecto.

2026-09-12 • via Nuitee
L
Laura • solo_traveller • fi
10
Pros:

- Room was pretty, modern style. Very spacious and clean. AC worked perfectly on hot days.
- Good breakfast. They make you Pho, omelet and eggs the way you like. Warm foods were good as well. Nice salad table and few tasty fruit options.
- Staff super helpful and friendly 😇
- Great location.

2026-09-12 • via Nuitee