Crystal Coast Oceanfront Hotel

Our room had a super leaky AC unit and we were mopping up water a lot. The bathroom is also pretty tiny and didn't have storage in the shower for your personal items. The walls are also very thin so you can hear conversations or what sounds like furniture moving.

I didn't like most of the staff. They were unprofessional and rude. The only ones that were friendly were the guys in maintenance who wore the green shirts. The hotel was also very under staffed.
We had a broken ice machine on our floor the entire week.
We had no hot water the first day until 11pm that night.
I only saw someone clean the pool some 1day the whole time we were there. The water had a lot of sand and was green.
Old, crummy, miss-matched towels at the pool, if you could even get one.
The bed and pillows were very bad. The mattress was very hard and uncomfortable. The pillows lumpy.

My ONLY complaint is the thermostat in our room automatically shuts off when no one is in the room. I looked it up and apparently it has a sensor that detects movement. So anytime we came back from going out it was hot in the room, and it kept cutting off at night when we were sleeping.

Had mold on the ceiling and it was peeling never had towels available when asked for them and the rooms are pretty small for what you're paying

small bathrooms and balcony. Only refridgerator and small microwave in room, no freezer or ample space to sit and eat in room. No lazy river or activities for children onsite. Not enough lighting in room.

The restaurant staff could have been more courteous and nice

Most things are very old and need updating.
Rooms are mediocre at best.
Both my rooms were right by the elevator and that wasn't the most pleasant.

No one came to clean our room or bring clean towels.

The amenities, rooms way too small, restaurant not kid friendly and a lot of dogs having accidents everywhere. And free coffee not available most times.

There truly wasn't anything we didn't like. We had a very enjoyable stay. Very nice property, staff, and the beach was very nice and clean.

Nothing

Television was a joke bathroom was tiny sliding door in room needs work

We had a lot of issues with the AC. Our room was always hot and sticky upon returning, even when we left the thermostat at a much lower temp. We were later assured this change in temperature was “normal” and they were switching to a new eco friendly motion activated system that would only kick on when you were in the room. But this meant every time we came back from the beach the entire room was muggy, the floor was damp, and it took hours for the temperature lower.

The bathroom really needed to be updated. It was very small and only had a flimsy shower curtain, which mean the entire bathroom would get wet after using it and no matter what we did, we had to consistently wipe the entire floor of the room down with towels to combat the wetness issue. When we could get towels of course. We were unsure if there were not enough towels to begin with or if hotel staff were wary of handing them out in case people ran off with them, but asking for more towels was an ordeal every day.

They were experiencing some maintenance issues with the pool. Worked hard to resolve. One of the reasons we have been coming back year after year is the availability of chairs and umbrellas on the beach. The property still has them but only first come first serve and the chairs are in very poor shape. In the past, you could reserve and pay for two chairs and umbrella which worked well. Should look at that or possibility of contracting with beach service for convenience of guests.