Eurostars Porto Douro

Geen toiletborstel.

Não tinha vista alguma no quarto

Bez uwag!

Las vistas de la habitación, pero no ha sido un problema para que mi estancia haya sido todo un éxito.

Staff not great and breakfast was poor

The was nothing not to like, excellent job by everyone!

È indicato come appartamento ma la cucina non è attrezzata di nulla e non c’è un tavolo da pranzo.
Balcone e finestra davano su due muri differenti quindi la vista non era piacevole
Consiglio di mettere delle piante

hard to find parking, the breakfast room is small and you have to wait
the bar is small

Unfortunately, our stay at Eurostars Hotel Porto was disappointing in several respects.

We also encountered several issues with the housekeeping service. The room was vacuumed only at request during our stay. Despite there being three guests in the room, we were consistently provided with only two sets of towels. In addition, the minibar was not replenished until after seven days, which fell short of our expectations for a hotel of this standard.

Overall, although the reception staff were ultimately helpful, the food-safety incident and the lack of attention to basic housekeeping significantly detracted from our experience. I hope the hotel will take these concerns seriously, particularly the issue involving food served to children.

Overall, although the reception staff were ultimately helpful, a room service food-safety incident and the lack of attention to basic housekeeping significantly detracted from our experience. I sincerely hope the hotel will take these concerns seriously, particularly the issue involving food served to children.

We also encountered several issues with the housekeeping service. The room was vacuumed only upon request during our stay. Despite there being three guests in the room, we were consistently provided with only two sets of towels. In addition, the minibar was not replenished until after seven days, which fell short of our expectations for a hotel of this standard.

Overall, although the reception staff were ultimately helpful, one food safety incident and the lack of attention to basic housekeeping significantly detracted from our experience. I hope the hotel will take these concerns seriously, particularly the issue involving food served to children.

חדר האוכל קצת צפוף בארוחת הבוקר

Leider war ein Barmitarbeiter nicht so flexibel uns als Welcome Drink ein Wasser anstelle von einem Portwein zu geben.
Beim Frühstücksbuffett war es aufgrund der Enge manchmal etwas unruhig, das Essen ansich aber den Preis wert.

Que no estuviera más claro que si vas en coche el párquing hay que reservarlo llamando al hotel. Es un hotel muy grande, pero el párquing tiene miy poquitas plazas. Al llegar estaba lleno y los párquings públicos para el primer día estaban completos también y aparcar en la zona es muy complicado.

We had a very disappointing experience at this hotel, primarily because of a serious issue with the security of our room and the complete lack of follow-through afterward.

A pair of AirPods was stolen from our room, and based on the circumstances, we believe they were taken by a member of the cleaning staff. We immediately spoke with the front desk and were told that we would be reimbursed for the cost of replacing them. It has now been over a month, and despite that promise, we still have not received any reimbursement.

What makes this even more concerning is that two other friends in our group also noticed that their rooms appeared to have been entered or disturbed after they had already been cleaned. While we cannot say exactly what happened in those rooms, it added to an already uncomfortable feeling that guests' rooms and belongings were not being properly respected or secured.

The theft itself was bad enough, but the hotel's failure to follow through on the reimbursement they promised has made the situation even more frustrating. We expected this issue to be taken seriously and resolved promptly. Instead, more than a month later, we are still waiting.

I would strongly caution future guests about leaving valuables in their rooms and would hope management takes these concerns much more seriously going forward.

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