Holiday Inn Galveston Island by IHG

Hotels
Holiday Inn Hotels & Resorts
7.3 (372 reviews)
7220 Broadway Street , Galveston , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable beds
Peaceful location
Cons:
Lack of breakfast options
Cleanliness issues
Extra charges on facilities

Categories

Cleanliness
7.01
Room had a musky odor, restroom could've been cleaner, and there were blood stains found.
Service
8.48
Staff was friendly and attentive, highlighted by excellent service from Sandra.
Location
8.52
The hotel was peaceful and had a good location, meeting expectations.
Room Quality
7.47
Beds were comfortable for most, but some reports of dampness and odors in the room.
Amenities
6
Breakfast options were limited, and there was a charge for a normally free breakfast.
Value for Money
7.96
Room size was good, but additional charges for amenities were a drawback.
Food and Beverage
5.51
Breakfast was poorly reviewed, with complaints about food quality.
Overall Experience
7.48
Stay met expectations but lacked in several areas including cleanliness and breakfast service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:54

Property Description

Convenient Location in Galveston, Texas

Modern Amenities for Comfort
Experience air-conditioned rooms with private bathrooms, flat-screen TVs, and coffee machines. Some rooms offer sea views and a seating area, ensuring a relaxing stay.

Leisure and Business Facilities
Enjoy the outdoor pool, fitness centre, and on-site laundry facilities. Need to work? Utilize the business centre. With a 24-hour front desk and parking for oversized vehicles, your convenience is our priority.

Ready to experience Galveston? Book your stay at Galveston Inn & Suites Hotel now for a memorable trip!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HOU

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.3
Based on 372 reviews
Cleanliness: 7.01
Service: 8.48
Location: 8.52
Room Quality: 7.47
Amenities: 6
Value for Money: 7.96
Food and Beverage: 5.51
Overall Experience: 7.48
G
Gloria family_with_children us
9
Our brief stay was very good.
Pros:

Location

Cons:

No dislikes

2026-06-27 via Nuitee
M
Madison family_with_children us
4
2026-06-23 via Nuitee
G
Giovanna family_with_children us
10
Awesome
Pros:

It was close to any store and not far from the beach

Cons:

The staff was super nice

2026-06-22 via Nuitee
L
Lisa solo_traveller us
8
Pros:

Everything was nice til

Cons:

I wanted to shower and the bathtub was nasty had long black hair in it, sheets n pillows stunk..

2026-06-20 via Nuitee
K
Kyle couple us
1
Horrible!
Pros:

Nothing…5 days out and still waiting for the refund promised to me by the hotel and waiting on booking.com to step in.

Cons:

When we arrived the sheets had not been cleaned, there was make up on one sheet, and a brown smear on the other. Upon being in the room there was dog food remaining on the floor from prior guest and blood where it appeared we someone had blown their nose in the bathroom. Acrylic fingernails were on the floor. There were also several stains from what appeared to be dog feces on the carpet. When we opened the drawer the prior guests socks still remained! I have 26 photos and multiple videos! It was horrible! We called booking.com while in the room for help! We were not offered another room, the sheets were changed but the room never cleaned. There were no other options available in the area due to holiday and cruise departures. We were forced to remain and didn’t even sleep under the covers. We had two separate staff members walk through the room to view the mess. We were assured of refund the next morning. The property still has not provided written confirmation to booking.com to release the funds and it’s been 5 days! As soon as I return home I will be further escalating my complaint and issuing complaints to multiple departments. As well as filing a BBB complaint and notifying holiday inn corporate until I am refunded.

2026-06-19 via Nuitee
P
Payne solo_traveller us
9
2026-06-16 via Nuitee
S
Stephanie couple us
10
2026-06-16 via Nuitee
M
Melvene couple us
5
Rather disappointing for Holiday Inn but must say staff was excellent
Pros:

The guest service was very good, Carl very informative! All employees exceptional. Good location for port to
Board cruise, no shuttle from hotel.

Cons:

The floor in room was wet and room musty smell!! We had three rooms. All were damp and damp smelling! Breakfast was 15.95, not the usual Holiday Inn offer of free breakfast???

2026-06-15 via Nuitee
M
Marlene solo_traveller us
10
2026-06-15 via Nuitee
M
Melvene couple us
5
2026-06-13 via Nuitee
A
Amanda solo_traveller us
10
2026-06-13 via Nuitee
K
Krystal couple us
5
Staff was friendly room not so nice smell bad and other room I tired smell better but a little dated
Pros:

I didn’t no end up staying the staff she was friendly she was patient she was helpful

Cons:

The first room I ask to look at it smelled horrible and staff said if I turn the air on in the room it want b so bad no I was okay I tried a second room it smelt better but quality still not so good price was to high on what I was willing to pay considering all of that

2026-06-07 via Nuitee
A
Ashley couple us
7
Cool experience
Pros:

The staff including manager was awesome

Cons:

The shower

2026-06-02 via Nuitee
B
Bobby couple us
9
2026-05-27 via Nuitee
N
NoFame couple us
10
2026-05-24 via Nuitee
T
Tondra solo_traveller us
4
Pros:

It was close to the cruise ships

Cons:

The staff was horrible they charged me three different rates for the three rooms even though I booked them all at the same time on booking.com and when I told the staff that he told me that's between me and booking.com ..horrible

2026-05-19 via Nuitee
J
James family_with_children us
8
2026-05-18 via Nuitee
J
JOHN family_with_children us
9
Very clean and staff was friendly
Pros:

Very clean and staff was friendly

Cons:

Breakfast is $14 per person. Seems pretty expensive and it’s not the easiest place to get to and if you pass it up it will take 15min to get back to it

2026-05-14 via Nuitee
D
David solo_traveller us
1
2026-05-14 via Nuitee
H
Heather couple us
10
Great
Pros:

I didn’t stay at this property
I was at the property on the seawall it was wonderful. Great view of the beach

2026-05-12 via Nuitee