Best Western Agen Le Passage

Hotels
•
Best Western
8.3 (94 reviews)
4 Allée de la Gélise, Le Passage, 47520 , Le Passage , FR

Pets allowed

Facilities

Breakfast available (surcharge)
Safe-deposit box at front desk
Free newspapers in lobby
Front desk (limited hours)
Smoke-free property
Tours/ticket assistance
RV, bus, truck parking
Free self parking
Free RV, bus, truck parking
Banquet hall
See all facilities

Review Highlights

Pros:
Friendly/helpful staff (majority of stays)
Convenient location for Agen and motorway
Free on-site parking
Clean and quiet rooms reported by several guests
Acceptable Wi‑Fi
Good for short/professional stopovers
Cons:
Room maintenance issues (damp, mould smell, blocked drainage, AC broken)
Missing/poor in-room items (no TV remote, half-used soap, bins not emptied, low toilet paper)
Breakfast limited or poorly timed; no restaurant despite advertisement
Thin partitions and internal noise for some guests
Occasional unfriendly staff / language barriers
Outdated decor and flickering lighting in some rooms

Categories

Cleanliness
7.8
Mixed comments: several guests praised cleanliness («chambre propre») but multiple reports of issues (mouldy smell, damp spots, half-used soap, bin not emptied, shower drainage problems).
Service
9.5
Generally positive staff feedback (several mentions of sympathetic/helpful personnel), though a few reports of unfriendly or surly members and language barriers. Overall service perceived as strong on most stays.
Location
8.8
Convenient for Agen and motorway access with on-site parking; some guests noted an undesirable immediate environment (lorry park/junction) but overall location is practical for travellers.
Room Quality
7.6
Multiple room-related problems reported: damp, AC broken, noisy thin partitions, decor outdated, flickering lights, double-booking incident, missing TV remote — several stays experienced notable defects.
Amenities
9.7
Positive mentions for free parking and acceptable Wi-Fi; hotel also described as practically equipped for business stays. (Note: some guests expected an on-site restaurant which was not available.)
Value for Money
7.4
Guests questioned value (e.g., breakfast limited for the price, specific comment about €99/night being poor value) though some found it a practical stopover for travel.
Food and Beverage
7.1
Repeated comments about limited or poorly timed breakfast service (early cutoff at 9:30, limited options) and at least one complaint that the advertised restaurant was not available.
Overall Experience
8.5
Mixed but generally positive: many guests found the hotel convenient, quiet and with friendly staff and adequate facilities for short stays; recurring maintenance, breakfast and room-quality issues temper the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Terrace and Garden Views
Enjoy stunning views from the terrace and garden at Best Western Agen Le Passage while staying connected with complimentary wireless internet access.

The Street Food Truck and Bar/Lounge
Savor delicious meals at The Street Food Truck and unwind with your favorite drink at the bar/lounge during your stay.

Convenient Amenities
Take advantage of amenities such as tour/ticket assistance, vending machine, complimentary newspapers, luggage storage, and safe deposit box at the front desk.

Experience a comfortable stay at Best Western Agen Le Passage, ideally located near popular attractions. Book now to enjoy the perfect blend of relaxation and convenience during your visit.

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

8.3
Based on 94 reviews
Cleanliness: 7.8
Service: 9.5
Location: 8.8
Room Quality: 7.6
Amenities: 9.7
Value for Money: 7.4
Food and Beverage: 7.1
Overall Experience: 8.5
J
Jean-Philippe
10
Pros:

Très bien, toute l'équipe est au top
Merci encore

2025-10-11 • via Nuitee
G
Gregory
6
Petit déjeuner
Pros:

Petit déjeuner a 8h plus grand choses de disponibles plus de d œufs brouillés plus de pain a grillé...dommage pour le prix .

2025-10-10 • via Nuitee
B
Brian • partner
4
Pros:

Bin in toilet was not emptied
Not enough toilet roll
Half used bar of soap from last people
No remote for television
Room seemed to be double booked as someone used a keycard and walked into the room when we were in it.
Certain member of staff was not friendly.Staff were not multilingual did not speak english

2025-09-27 • via Nuitee
V
Verified traveler • partner
4
Pros:

Bin in toilet was not emptied
Not enough toilet roll
Half used bar of soap from last people
No remote for television
Room seemed to be double booked as someone used a keycard and walked into the room when we were in it.
Certain member of staff was not friendly.Staff were not multilingual did not speak english

2025-09-27 • via Nuitee
B
Brigitte
8
Pros:

Petit dejeuner assez restreint

2025-09-26 • via Nuitee
T
Tony
10
Pros:

Séjour excellent !

2025-09-14 • via Nuitee
B
BERNARD
10
Pros:

Pas plu : une malheureuse petite bouteille d'eau à notre arrivée. Nous étions un couple.
Cloisons en varton. Bruits intérieurs à notre réveil.
Petit déjeuner : étant fatigués, nous avons dormi tard. Lorsque nous nous sommes présentés pour le petit déjeuner à 9 h 35 un employé peu aimable nous a informé que le petit déjeuner n'était servi que jusqu'à 9 h 30 !! Nous n'avions pas été informés lors de notre arrivée.Réflexion de fonctionnaire. On n'a pas le droit de se reposer dans cet hôtel. Il faut se plier aux horaires des fonctionnaires d'un hôtel privé !....

2025-09-09 • via Nuitee
V
VIVIANE • partner
8
Pros:

Proximité d’Agen. Personnel sympathique. Chambre propre. Parking gratuit

2025-09-07 • via Nuitee
V
Verified traveler
8
Pros:

Je vais régulièrement ds cet hôtel mais hier il y avait une odeur de moisi ds la chambre 12.

2025-08-06 • via Nuitee
R
Robert
10
Accès facile , localisation
Pros:

Facile d'accès et parking sur place; Idéal pour un séjour professionnel. Hôtel au calme, bien équipé , réseau wifi convenable.

2025-07-28 • via Nuitee
V
Verified traveler
8
Pros:

Très bien .

2025-07-12 • via Nuitee
N
Nicole
10
Pros:

Bien que situé proche du péage d’autoroute et d’une route très passante, la chambre est calme car bien insonorisée. Très bonnes prestations pour le petit déjeuner.

2025-06-20 • via Nuitee
V
Verified traveler
8
Séjour agréable
Pros:

L’hôtel est propre, calme, personnel agréable.
Mis à part un problème d’évacuation de la douche désagréable, le séjour était très bien.

2025-05-20 • via Nuitee
P
Pamela
4
Not as expected, no food and ina bad location.
Pros:

Advertised as having a restaurant, not so. After having a long day on the road we booked this hotel expecting to be able to eat. In addition the evening member of staff was not helpful and quite surly. Location not good next to a lorry park in the middle of a junction , do not believe the photos. However the morning staff were helpful and friendly.

2025-05-17 • via Nuitee
S
stephane
6
On a connu mieux !
Pros:

Douche bouchée, lampe principale de la chambre en fin de vie (Clignote) , lit mal fait (Bordage trop court du drap du dessous), le PQ (Fallait pas être mal avec ce qui restait) et la meilleur, une odeur chimique persistante (Yeux et nez irrité le lendemain matin). A 99€ la nuit, je vous laisse juge.

2025-05-16 • via Nuitee
M
Moreno
8
Pros:

Hôtel pratique au passage d'Agen pour se reposer et repartir excellent service.

2025-05-14 • via Nuitee
F
France
10
Etape très confortable proche sortie autoroute
Pros:

Une étape sur un long trajet dans une zone proche de l'autoroute. Restaurant accessible pas loin en voiture. Une pancarte pour l'accès au quartier de l'hotel dans la zone serait utile.

2025-05-11 • via Nuitee
R
Richard
2
Terrible hotel
Pros:

Damp spots a/c broken, no one to let us in

2025-05-03 • via Nuitee
E
Eric
4
Déco horreur
Pros:

Déco des années 70 du marron partout rideaux mobilier ; de la moquette au sol ;pas de lumière pour lire au lit ;une horrible tapisserie au dessus du lit style matelas de tapissier
Donc confort visuel désastreux

2025-04-29 • via Nuitee
F
Fabienne
10
Parfait
Pros:

Un super accueil, un personnel aux petits soins pour les clients et même si il n’y a pas de restaurant, tout est prévu pour pouvoir dîner avec un excellent food-trucks.

2025-03-26 • via Nuitee