Hotel Sardonyx Ueno

Hotels
8.2 (3265 reviews)
Taito-ku Ueno 6-6-7 , Tokyo , jp

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Fax/photocopying
Ironing service
Massage services
Coffee Shop on site
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Small rooms
Poor breakfast quality

Categories

Cleanliness
7.91
Some reviews mention dirty carpets and issues with smells, reflecting lower expectations.
Service
9.38
The staff is described as very helpful and efficient, indicating strong service quality.
Location
9.42
Multiple reviews highlight a great location, close to transit and shops.
Room Quality
7.37
Rooms are frequently mentioned as small and poorly designed compared to expectations.
Amenities
8.4
Basic amenities are available, but included breakfast is often criticized.
Value for Money
7.86
Some reviews mention that the price might not match the room size and service quality.
Food and Beverage
6.91
Reviews frequently mention poor breakfast quality and limited options.
Overall Experience
8.38
Summarized guest feelings highlight a reasonable stay, though with noted drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:00

Property Description

Modern Comfort and Convenience

Hotel Sardonyx Ueno offers modern comfort with free Wi-Fi, LCD TVs with international channels, and en suite bathrooms with shower attachments.

Perfect Location for Exploring

Conveniently located near Ueno Park, Ameyoko Market, and various subway stations, the hotel provides easy access to Tokyo's top attractions within minutes.

Convenient Amenities

Guests can enjoy a complimentary set-menu breakfast, laundry facilities, and even Italian dining options at Cafe Italian Tomato.

Book your stay at Hotel Sardonyx Ueno for a seamless blend of convenience and comfort during your Tokyo adventures.

Important information:

The free breakfast is served between 06:45-09:45. Guests can choose from among breakfasts featuring toast, a hot dog,pancakes. Each breakfast also comes with minestrone soup and coffee or tea.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NRT

Property Policies

  • Parking

    No parking available.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.2
Based on 3265 reviews
Cleanliness: 7.91
Service: 9.38
Location: 9.42
Room Quality: 7.37
Amenities: 8.4
Value for Money: 7.86
Food and Beverage: 6.91
Overall Experience: 8.38
T
TazeSte • family_with_children • it
8
Pros:

Posizione, servizi, camera

Cons:

Dimensioni della camera

2026-04-04 • via Nuitee
J
Jose Manuel • family_with_children • mx
9
Pros:

La ubicación

Cons:

Muy poca cantidad del desayuno

2026-04-03 • via Nuitee
石屋のしんちゃん • family_with_children • jp
9
Pros:

立地良く、モーニングも美味しかったです。モーニングの時間は海外からのお客様も多くて異国感を味わえました。
建物は古いのかも知れませんが、リフォームされたのか、綺麗な部屋でした。シャワーの水圧も良好でした。
また利用すると思います。

Cons:

特になかったです。

2026-04-03 • via Nuitee
M
marcoyan0814 • couple • tw
8
Pros:

地點很棒離上野車站近

Cons:

早餐比較單調，種類較少

2026-04-03 • via Nuitee
I
Ina • family_with_children • es
6
Pros:

Estaba cerca de la estación de Ueno que es un gran plus, el mercado al lado.

Cons:

La habitación no estaba muy limpia, en comparación con otros hoteles...y también son ruidosas, dan a la carretera, metro...

2026-04-02 • via Nuitee
I
Izabela • family_with_children • de
8
Pros:

Zimmer sind nicht groß, aber völlig in Ordnung. Sehr guter Kaffee, Frühstück mit begrenzter Auswahl, aber lecker. Top Lage direkt an der U-Bahn in einem lebhaften Viertel mit vielen Restaurants und kleinen Läden, nur eine Station von Akihabara entfernt.

Sehr hilfsbereites Personal und viele kostenlose Kleinigkeiten wie Rasierer und Kämme. Waschmaschine samt Waschmittel und Trockner vorhanden und funktionieren einwandfrei.

Cons:

Das Brötchen mit Eipaste war allerdings fast immer nicht verfügbar

2026-04-02 • via Nuitee
J
Jacinta • family_with_children • au
6
Pros:

Location was good, close to markets, train station, shopping and eateries.

Cons:

When we arrived at our room there was a strong smell of cigarette smoke, we had to open the window and use the air purifier to air the room. The hotel is dated and the room was very very small. Bathroom is not designed for taller people and overall felt unclean. Breakfast was included at the adjoining coffee shop, however we chose not to utilise on the 2nd morning because it was overcrowded and most items were not available.

2026-04-01 • via Nuitee
H
Hsuan Ya • family_with_children • tw
9
Pros:

早餐很有誠意！

Cons:

無

2026-04-01 • via Nuitee
L
Leanne • extended_group • au
7
gret location rooms tidy although a bit old
Pros:

Location

Cons:

breakfast was awful, not worth offering this to westerners

2026-03-31 • via Nuitee
N
Natasha • couple • ca
10
2026-03-30 • via Nuitee
R
Renata • family_with_children • si
9
2026-03-30 • via Nuitee
V
Vũ • extended_group • jp
8
2026-03-30 • via Nuitee
S
surachai • family_with_children • th
7
พอได้
Pros:

ทำเลดี

Cons:

ห้องเล็กไปหน่อย อาหารเช้าน้อยไป

2026-03-30 • via Nuitee
L
Lucia • family_with_children • it
8
Pros:

La posizione !

2026-03-30 • via Nuitee
E
Eline • family_with_children • nl
10
Pros:

This was the second time we stayed at this hotel, and we were very happy once again. The staff is incredibly friendly and helpful: from lending us an umbrella when it rained to providing a scale for our suitcase. The room is small, but very comfortable and the breakfast is nice.

2026-03-29 • via Nuitee
์Nucharee • family_with_children • th
8
โลเคชั่นดีมากค่ะ
Pros:

โลเคชั่นดีมากค่ะ เดินไม่ไกลจากสถานีต่างๆเพื่อเดินทางในโตเกียว และเดินทางไปสนามบินนาริตะ
ใกล้แหล่งช้อปปิ้ง ที่สามารถเดินได้ถึง 2-3 ทุ่ม หรือร้านอาหารก็มีมากมายใกล้ที่พักค่ะ
อาหารเช้า ชอบที่เป็นเซ็ทเล็กๆ จะนั่งกินที่ห้องอาหารก็ได้หรือจะ take away ก็ได้ สะดวกมากค่ะ

Cons:

ห้องเล็ก เตียงนอนเล็กสไตล์โรงแรมทั่วไปในโตเกียว

2026-03-27 • via Nuitee
C
Chalermkwan • family_with_children • th
10
Pros:

Clean, nice staff, near Ueno

2026-03-26 • via Nuitee
B
Bryan • solo_traveller • us
8
As expected. Good value for the money and location.
Pros:

Just like other similar price range hotels in the area. As expected experience. Internet wifi speed was about 250 Mbps. No disruption and no downtime. Room size and layout is just enough without much space left to move around. There are two things stand out. One is towel is thicker and fluffier. Another is toilet paper is thicker too. It is almost the same thickness you expect in the US.

Cons:

Older building. Needs more up keep in the room. Toilet was older model. It flushes from all around the bowel and water splashes.

2026-03-26 • via Nuitee
C
Chalermkwan • family_with_children • th
10
2026-03-26 • via Nuitee
L
Luca Montanera • couple • it
8
2026-03-25 • via Nuitee