Hotel Sardonyx Ueno

Hotels
8.2 (3406 reviews)
Taito-ku Ueno 6-6-7 , Tokyo , jp

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Lift / Elevator
Laundry
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Cons:
Small rooms
Poor breakfast quality

Categories

Cleanliness
7.91
Some reviews mention dirty carpets and issues with smells, reflecting lower expectations.
Service
9.38
The staff is described as very helpful and efficient, indicating strong service quality.
Location
9.42
Multiple reviews highlight a great location, close to transit and shops.
Room Quality
7.37
Rooms are frequently mentioned as small and poorly designed compared to expectations.
Amenities
8.4
Basic amenities are available, but included breakfast is often criticized.
Value for Money
7.86
Some reviews mention that the price might not match the room size and service quality.
Food and Beverage
6.91
Reviews frequently mention poor breakfast quality and limited options.
Overall Experience
8.38
Summarized guest feelings highlight a reasonable stay, though with noted drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:00

Property Description

Modern Comfort and Convenience

Hotel Sardonyx Ueno offers modern comfort with free Wi-Fi, LCD TVs with international channels, and en suite bathrooms with shower attachments.

Perfect Location for Exploring

Conveniently located near Ueno Park, Ameyoko Market, and various subway stations, the hotel provides easy access to Tokyo's top attractions within minutes.

Convenient Amenities

Guests can enjoy a complimentary set-menu breakfast, laundry facilities, and even Italian dining options at Cafe Italian Tomato.

Book your stay at Hotel Sardonyx Ueno for a seamless blend of convenience and comfort during your Tokyo adventures.

Important information:

The free breakfast is served between 06:45-09:45. Guests can choose from among breakfasts featuring toast, a hot dog,pancakes. Each breakfast also comes with minestrone soup and coffee or tea.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: NRT

Property Policies

  • Parking

    No parking available.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.2
Based on 3406 reviews
Cleanliness: 7.91
Service: 9.38
Location: 9.42
Room Quality: 7.37
Amenities: 8.4
Value for Money: 7.86
Food and Beverage: 6.91
Overall Experience: 8.38
H
HuiChun • family_with_children • tw
9
2026-07-04 • via Nuitee
A
Anna • family_with_children • it
7
Ottima posizione
Pros:

Posizione ottimale, colazione essenziale ma molto buona, te sempre a disposizione nella hall come i prodotti da bagno, spedizione bagagli

Cons:

Pulizia da rivedere, camera veramente molto piccola. È lo standard della zona e ne eravamo consapevoli.Questo non toglie che lo spazio era minimo e se come noi hai un bimbo la scelta è o dormire in 3 in un letto queen size o prendere due stanza separate e passare la notte divisi.
Personale parla a stento inglese

2026-07-04 • via Nuitee
E
ezelea • family_with_children • it
9
2026-07-04 • via Nuitee
A
Alexandra • solo_traveller • fr
9
2026-07-03 • via Nuitee
G
Gabriele • couple • it
9
2026-07-02 • via Nuitee
C
Cédric • family_with_children • fr
7
Correct
Pros:

Emplacement et calme malgré la voie rapide à proximité

Cons:

Le petit déjeuner, si on peut parler de petit déjeuner choix inexistant, pas de fruits, pas de laitage

2026-07-01 • via Nuitee
M
Mary Katherine • family_with_children • ae
9
Good option with good staff and convenient location
Pros:

1. The staff were very helpfull and accomodating. They help us sort our luggages with ease and kept them in as we had too many luggages and the room was small. Likewise, they speak english well which made things so much easier.
2. The location is convenient as it is walking distance from train stations and there are many food and shopping options nearby.

Cons:

The room is small.

2026-07-01 • via Nuitee
C
CHAU WEI • solo_traveller • tw
7
性價比太差，選好一點的房間，枕頭跟棉被，又扁又不舒服，價錢又比較貴
2026-06-29 • via Nuitee
E
Eunhwan • family_with_children • au
5
Good price, but not good quality
Pros:

Very convenient place nearby subway stations

Cons:

A bit strange smell and small space for double beds in spite of good value.

2026-06-28 • via Nuitee
C
CHEN YUN • extended_group • tw
9
2026-06-26 • via Nuitee
L
Lienyao • couple • tw
9
Pros:

Very good place near the Ueno station/park and night market.

2026-06-25 • via Nuitee
L
Leanne • family_with_children • au
3
2026-06-24 • via Nuitee
蘇小趴 • solo_traveller • tw
8
Pros:

服務人員 情切

2026-06-24 • via Nuitee
S
San Juan • family_with_children • us
6
可もなく不可もなく。
Pros:

チェクイン前、チェックアウト後も荷物を預かってもらえたこと。無料朝食が美味しかった。

Cons:

同じタイプの部屋でも、全然違う。1回目はリファのシャワーで、部屋も綺麗。2回目は普通のシャワー、アメニティもぐちゃぐちゃ、人数分のタオルもおいてなかった。

2026-06-23 • via Nuitee
T
Thitirat • couple • jp
10
2026-06-23 • via Nuitee
K
Karima • extended_group • ca
8
Option très correcte pour court séjour
Pros:

L’emplacement , le personnel très gentil. Ils nous ont gardé nos valises gratuitement pendant quelques jours . Chanbre petite mais confortable

Cons:

Ne prenez pas petit dejeuner inclus, le petit dejeuner est basique et les oeufs etaient toujours sold out quelque soit l’heure même à 8h

2026-06-21 • via Nuitee
D
Dave • solo_traveller • au
6
Great location, forget the breakfast
Pros:

Location

Cons:

Terrible breakfast. And they said it was free, it wasn’t. Not enough lifts

2026-06-20 • via Nuitee
J
Jakub • family_with_children • pl
8
2026-06-18 • via Nuitee
S
San Juan • family_with_children • gu
8
2026-06-17 • via Nuitee
W
White • couple • au
7
Good, economical option for visiting Tokyo
Pros:

Location was great. Close to public transport and plentiful restaurants.

Cons:

Our welcome was disappointing. Staff seemed grumpy and uninterested.

2026-06-16 • via Nuitee