Park Plaza London Waterloo

Hotels
•
Park Plaza Hotels & Resorts
8.6 (19699 reviews)
6 Hercules Road , London , gb
+44 333 400 6128

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Comfortable hotel
Friendly staff
Cons:
Inadequate cleanliness
Poor service response
Low food quality

Categories

Cleanliness
7.35
Several reviews mentioned issues with cleanliness, including unclean carpets and unmaintained rooms.
Service
8.82
Mixed reviews on service, with some positive notes but significant complaints about lack of response to inquiries.
Location
10
Consistently noted as a positive aspect of the hotel with a great proximity to attractions.
Room Quality
7.81
Issues highlighted regarding maintenance, lighting, and odors in the rooms.
Amenities
9.84
Amenities such as the pool, sauna, and location were positively mentioned.
Value for Money
8.3
Food and room quality do not meet expectations for the price.
Food and Beverage
7.35
Reported issues with breakfast quality and limited options.
Overall Experience
9.35
Despite several issues, the experience was generally positive due to the location and comfort from some reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 14:07

Property Description

Luxurious Accommodations
Experience comfort and style in our rooms featuring signature beds, smart LED TVs, and Elemis amenities. Enjoy complimentary WiFi and modern facilities like walk-in showers in Superior and Studio Rooms.

Wellness and Relaxation
Unwind at our hotel with a large gym, sauna, steam room, and indoor swimming pool. Whether you prefer a workout session or a soothing swim, we have you covered for a rejuvenating stay.

Prime Location
Conveniently situated near iconic landmarks like Westminster Bridge and the London Eye, our hotel offers easy access to the city's top attractions. Explore London with ease and make the most of your visit.

Book your stay at Park Plaza London Waterloo for a memorable and convenient experience.

Important information:

Please note that the credit card holder must be present upon arrival with the credit card used for the booking and must provide valid photo ID. This property does not accept third party payments.

Please note that different terms and conditions and policies, which may include pre-paid deposits, will apply to group bookings of more than 9 rooms. The groups team will contact you following your reservation.

If traveling as a family, please remember to add your children to the booking so that we can prepare for your arrival.

kids are only allowed in from 8.00am – 20.00pm in the swimming pool

We have a limited number of car parking spaces that are available to book through Just Park.

To secure a space please book here https://www.justpark.com/uk/parking/london/s/6-hercules-road-london-se1-7dp/

Please note the hotel is within the London Congestion Charge Area. It is the responsibility of the car owner to pay the congestion charge.

Please inform the property in advance if you plan to bring a dog.

Please note that dogs will incur an additional charge of GBP 25 per day, per dog.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LCY

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children up to and including 12 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 50 per day.

Location

Guest Reviews

8.6
Based on 19699 reviews
Cleanliness: 7.35
Service: 8.82
Location: 10
Room Quality: 7.81
Amenities: 9.84
Value for Money: 8.3
Food and Beverage: 7.35
Overall Experience: 9.35
A
André • couple • ch
10
Top Hotel Gutes Frühstück nur zu Empfehlen
Pros:

Grosses Zimmer mit einer grossen Dusche und Bad. Alles war Top Sauber und auch die Betten waren sehr gut. Das Perosnal war sehr freundlich. Und das Frühstück war überragend gut. Sehr viel Auswahl war sehr zufrieden.

Cons:

Kann nichts Negatives sagen. War sehr zufrieden mit dem Hotel

2026-07-25 • via Nuitee
K
Kriger • couple • hu
8
Cons:

Nem működött a klíma a szokatlan májusi hőségben, központilag kikapcsolták az emeleten hétköznap és csak hétvégén kapcsolták vissza, miközben érkezéskor le volt hűtve a szoba és a földszinten folyamatosan működött.
Második alkalommal jártunk itt, de a reggelinél az ételek választéka és minősége két év elteltével látványosan romlott.
Akadálymentes szobát kaptunk annak ellenére, hogy nem azt kértünk, így nem volt zuhanyfüggöny és üveg, ami miatt a víz kifolyt zuhanyzás közben.

2026-07-25 • via Nuitee
S
Stefan • family_with_children • ch
6
2026-07-25 • via Nuitee
S
Sanaa • family_with_children • bh
9
استمتعت أنا وعائلتي في هذا الفندق الرائع لاني كنت جاية من فندق سئ جدا قبل فحسينا بالفرق الشاسع
Pros:

الغرف جدا واسعة وكبيرة ومريحة استمتعت بالإقامة أنا وعائلتي في هذا الفندق الرائع الجميل والموظفون في الرسبشن جدا ودودين هذا الفندق صار عندي باللستة خلاص ،والفطور ممتاز الصراحة .

Cons:

الإضاءة في الحمام والغرفة شي قليلة بس

2026-07-25 • via Nuitee
S
Sasha • family_with_children • gb
7
Nice place to stay
Pros:

Best part about the property was the staff they couldn’t do enough for you

Cons:

Nice location close to Westminster bridge and train station straight across the road
Nice family hotel

2026-07-25 • via Nuitee
V
VIKAS • family_with_children • in
9
2026-07-25 • via Nuitee
R
Rishi • family_with_children • gb
10
2026-07-25 • via Nuitee
S
Sanaa • couple • bh
9
فندق ممتاز بالنسبة للنظافة لراحة وهدوء الغرف ممتاز
Pros:

فندق ممتاز رائع استمتعنا بالغرف الكبيرة الواسعة حبيته أنا وعائلتي .

Cons:

الإضاءة شوي ضعيفة بس

2026-07-25 • via Nuitee
D
Dinja • solo_traveller • nl
9
Pros:

De vriendelijkheid van het personeel

Cons:

Hygiëne in het zwembad

2026-07-24 • via Nuitee
S
Sherifdeen • family_with_children • gb
9
2026-07-24 • via Nuitee
S
Sezer36 • couple • tr
9
2026-07-24 • via Nuitee
J
Jaime • solo_traveller • cl
9
Pros:

Ubicación, desayuno y habitaciones

2026-07-24 • via Nuitee
K
karen • couple • gb
8
Great location and good value for money.
Pros:

The location was ideal. Close to the underground and within easy walking distance to sight see. Lots of bars and restaurants close by as well. Reception staff and housekeeping staff all very friendly and helpful. I would stay here again.

Cons:

Everything was ok

2026-07-24 • via Nuitee
S
Schwab • family_with_children • ch
6
2026-07-23 • via Nuitee
E
Emelie • family_with_children • se
5
Okej, men hade förväntat mig mer med tanke på priset.
Pros:

Frukosten var bra. Den hade allt och lite till, finns inget att klaga på.

Cons:

Hotellet var allmänt slitet såg man när man varit där en stund. Poolen kändes också lite ofräsch, grumligt vatten och även där var det slitet.

Styrningen av lamporna slutade fungera (vilket en tekniker kunde åtgärda hyfsat snabbt i alla fall) och i ett annat rum som bekanta hade fungerade inte AC:n. Det tog ett tag innan de fick byta rum.

Förstår att man prissätter efter efterfrågan, men näsan 16000 svenska kr för tre nätter är definitivt i överkant av vad som är rimligt, särskilt med tanke på att allt var rätt slitet.

2026-07-23 • via Nuitee
M
Mart Arjan • solo_traveller • nl
10
2026-07-23 • via Nuitee
B
Benjamin • family_with_children • cl
1
The worst experience that i have had. Many electrical problem in the building, a person stuck in the elevator, the AC wa
Pros:

Nothiing

Cons:

Nothing

2026-07-23 • via Nuitee
D
Dennis • family_with_children • nl
9
Mooi hotel, centraal gelegen, met dochter van 12
Pros:

Met onze dochter haar 12e verjaardag gevierd in Londen en er stond taart op de kamer klaar, super geregeld!

Op loopafstand van Waterloo station em bushalte om de hoek om eenvoudig het centrum in te komen.

Veel restaurants em supermarkten in de buurt

2026-07-23 • via Nuitee
R
Ruhel • couple • gb
10
2026-07-23 • via Nuitee
L
Luca • family_with_children • nl
8
2026-07-22 • via Nuitee