Park Plaza London, Park Royal

Hotels
Park Plaza Hotels & Resorts
8.7 (9409 reviews)
628 Western Avenue , London , gb

Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Comfortable and modern furniture
Friendly and helpful staff
Cons:
Communication issues at reception
Pillows were not comfortable

Categories

Cleanliness
8.63
The hotel is generally clean and well-kept.
Service
8.9
Staff was friendly and helpful, though there were issues with communication at the front desk.
Location
8.64
Conveniently located near public transport, but a bit far from the city center.
Room Quality
8.69
Rooms are modern, comfortable, and well-equipped.
Amenities
8.62
Standard amenities offered for a hotel of this tier.
Value for Money
8.78
Good value considering the quality of the rooms and service.
Food and Beverage
8.53
Breakfast was satisfactory, but there were minor service delays.
Overall Experience
8.8
Overall, a satisfying stay with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 14:18

Property Description

Luxurious Accommodations
Experience comfort and style at Park Plaza London, Park Royal with spacious rooms equipped with 50-inch flat-screen TVs, walk-in showers, and complimentary Elemis toiletries. Stay connected with free high-speed WiFi during your stay.

Fitness and Dining
Keep up with your fitness routine at the hotel's Technogym-equipped gym, offering both cardio and resistance machines. Indulge in delicious British cuisine at the on-site restaurant open for breakfast, lunch, and dinner, or unwind with a selection of wines, beers, and cocktails at the bar.

Convenient Location
Conveniently located just 3.2 km from Wembley Stadium, with easy access to Park Royal underground station. Explore nearby attractions such as London Designer Outlet, Kew Gardens, and London's West End. Book now for a memorable stay at Park Plaza London, Park Royal.

Important information:

The name on the credit card used for the booking should correspond to the guest staying at the property.

The hotel does not accept third party credit card payments.

When booking 9 rooms or more, different policies and additional supplements may apply.

Parking is subject to availability due to limited spaces.

Please inform the property in advance of your stay if you plan to bring a pet.

Please note that pets will incur an additional charge of GBP 25 per day per pet.

Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 18 per day.

Location

Guest Reviews

8.7
Based on 9409 reviews
Cleanliness: 8.63
Service: 8.9
Location: 8.64
Room Quality: 8.69
Amenities: 8.62
Value for Money: 8.78
Food and Beverage: 8.53
Overall Experience: 8.8
S
Susi family_with_children it
9
Ottimo rapporto qualità/prezzo
Pros:

L’albergo è sicuramente molto bello, è piuttosto lontano dal centro però ci sono due metropolitane che raggiungono i maggiori punti di interesse.

Cons:

Lo staff è disponibile, purtroppo però, non riesce ad essere preciso e puntuale nel caso in cui ci siano molti ospiti da soddisfare: lunghe attese al bar, a colazione, alla reception…

2026-05-03 via Nuitee
A
Anja family_with_children si
10
Pros:

Everything was great. Location is excellent, 2 min walk from underground. We were able to leave our suitcases there and come back for them later.

Cons:

Nothing.

2026-05-02 via Nuitee
M
Mariami solo_traveller ge
10
2026-05-02 via Nuitee
H
Hygienefresh family_with_children gr
9
Good location great personnel
Pros:

Location next to the metro

Cons:

Breakfast must be improved and they must add more eggs options
Ask for a room away from the traffic first night we checked in very late and we ended up in a room next to the road and it was extremely noisy…

2026-05-02 via Nuitee
T
Tracy couple gb
9
2026-05-01 via Nuitee
L
Luke couple gb
10
Excellent stay
Pros:

My favourite place stay here often chilled relaxing and friendly staff

2026-04-30 via Nuitee
K
Katan couple gb
10
Excellent
Pros:

Couldn’t fault this hotel even if I tried! Especially on this specific visit where the lovely supervisor, Nina helped us with check in. She went above and beyond to make sure we were satisfied with everything during our stay.

2026-04-30 via Nuitee
H
Holly family_with_children gb
10
2026-04-30 via Nuitee
P
Petru solo_traveller gb
10
2026-04-30 via Nuitee
S
shanaya couple nl
10
Geweldig
Pros:

Hoe schoon het is, het personeel, gelegenheden

Cons:

Nvt

2026-04-30 via Nuitee
S
Solange family_with_children gb
9
parfait
Pros:

l'accueil

2026-04-30 via Nuitee
M
Mohammad couple sa
6
Pros:

قرب الفندق من محطتين اندرقراوند
طاقم الاستقبال من فئة النساء افضل من طاقم الرجال بمراحل
تم ترقية الغرفة بدون مقابل مالي

Cons:

رائحة الارضية بالاسياب
صوت السيدين مزعج لا تاخذون غرفة مطلة على السيدين نصيحة
اغلاق المكيف مرتين من عندهم بدون سابق انذار ووجب الاتصال عليهم للتشغيل
السرير غير مريح ابداً وايضاً ليست مرتبة مزدوجة بل مفردة ومتلاصقة ببعض

2026-04-30 via Nuitee
U
Uros family_with_children si
9
Pros:

The hotel is new in with that all the services and rooms have a nice felling about them. The staff is also very polite and helps out. The location at the beginning seemed a bit off, but at the end it was great. The hotel is right next to the underground station (you do not hear a bit in the room) and at the same time it is near the Heathrow airport and on the last day that means you can leave the baggage at the reception and just pick it up in the evening before the flight.

2026-04-30 via Nuitee
M
Mariam couple gb
10
I will definitely go back in that place again
Pros:

Very accessible to the underground and shops.
Parking was a great price for a day.
The staff were so lovely and kind.

Cons:

None

2026-04-29 via Nuitee
L
Leia couple gb
7
2026-04-29 via Nuitee
S
Sanjay couple in
1
Pros:

They are not friendly and never recommend

Cons:

It’s a crazy and not customer friendly as they have a policy of self biased and self entitled behaviour

2026-04-29 via Nuitee
S
sophie family_with_children gb
8
Definitely be staying here again for our next family Wembley game
Pros:

Staff were very friendly and welcoming. Rooms were lovely

2026-04-29 via Nuitee
K
Kim family_with_children nl
9
Pros:

The metro station right in front of the hotel. Piccadilly line brings your directly to many interesting places in the centre. These is another metro station closeby that is served by other lines as well. The hotelrooms were nice and modern and very quiet.

Cons:

The area surrounding the hotel is a bit boring, but that did not bother us.

2026-04-28 via Nuitee
A
Aaliyah solo_traveller gb
10
2026-04-28 via Nuitee
A
Ashraf family_with_children nl
9
2026-04-28 via Nuitee