Park Plaza London, Park Royal

Hotels
•
Park Plaza Hotels & Resorts
8.7 (9520 reviews)
628 Western Avenue , London , gb

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Comfortable and modern furniture
Friendly and helpful staff
Cons:
Communication issues at reception
Pillows were not comfortable

Categories

Cleanliness
8.63
The hotel is generally clean and well-kept.
Service
8.9
Staff was friendly and helpful, though there were issues with communication at the front desk.
Location
8.64
Conveniently located near public transport, but a bit far from the city center.
Room Quality
8.69
Rooms are modern, comfortable, and well-equipped.
Amenities
8.62
Standard amenities offered for a hotel of this tier.
Value for Money
8.78
Good value considering the quality of the rooms and service.
Food and Beverage
8.53
Breakfast was satisfactory, but there were minor service delays.
Overall Experience
8.8
Overall, a satisfying stay with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 14:18

Property Description

Luxurious Accommodations
Experience comfort and style at Park Plaza London, Park Royal with spacious rooms equipped with 50-inch flat-screen TVs, walk-in showers, and complimentary Elemis toiletries. Stay connected with free high-speed WiFi during your stay.

Fitness and Dining
Keep up with your fitness routine at the hotel's Technogym-equipped gym, offering both cardio and resistance machines. Indulge in delicious British cuisine at the on-site restaurant open for breakfast, lunch, and dinner, or unwind with a selection of wines, beers, and cocktails at the bar.

Convenient Location
Conveniently located just 3.2 km from Wembley Stadium, with easy access to Park Royal underground station. Explore nearby attractions such as London Designer Outlet, Kew Gardens, and London's West End. Book now for a memorable stay at Park Plaza London, Park Royal.

Important information:

The name on the credit card used for the booking should correspond to the guest staying at the property.

The hotel does not accept third party credit card payments.

When booking 9 rooms or more, different policies and additional supplements may apply.

Parking is subject to availability due to limited spaces.

Please inform the property in advance of your stay if you plan to bring a pet.

Please note that pets will incur an additional charge of GBP 25 per day per pet.

Parking is subject to availability due to limited spaces.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 18 per day.

Location

Guest Reviews

8.7
Based on 9520 reviews
Cleanliness: 8.63
Service: 8.9
Location: 8.64
Room Quality: 8.69
Amenities: 8.62
Value for Money: 8.78
Food and Beverage: 8.53
Overall Experience: 8.8
A
Alexa • family_with_children • ie
9
2026-05-30 • via Nuitee
M
Manuel • couple • mx
10
GRAN OPCION
Pros:

La ubicación aunque lejos del centro, está perfecto que tienen el metro al lado, eso lo hace super práctico y el metro acostumbrandote un poco, es sencillo de dominar, el desayuno bastante ok, las habitaciones muy bien, el hotel moderno y bien, vale la pena.

Cons:

Quizá el único pero es que está lejos del centro pero con el tema del metro saliendo vale la pena.

2026-05-29 • via Nuitee
Y
Yusuf • family_with_children • gb
8
2026-05-29 • via Nuitee
P
Pawel • family_with_children • gb
10
2026-05-29 • via Nuitee
B
Bartosz • solo_traveller • gb
10
2026-05-29 • via Nuitee
L
Lee • solo_traveller • gb
8
Will stay again
Pros:

Nice smooth check in, room was great and had everything you need, inc bottles of water, room was clean.

2026-05-28 • via Nuitee
N
nnnn • solo_traveller • be
10
Pros:

部屋が広く、綺麗でした。枕元にコンセントがあって便利でした。駐車場が満車で困っていたら、スタッフの方がホテルの敷地内にある別の駐車場（一見ただの物置きスペース）を案内してくれて、無事に停めることができました。近くにスーパーがあり、便利でした。またロンドンに来る際は利用したいです。

Cons:

シャワールームの扉が完全に閉まるわけではなかったので、息子が色々な方向にシャワーヘッドを向けて遊んでいたら、洗面台の床がびしょ濡れになってしまいました。

2026-05-28 • via Nuitee
J
Justin • solo_traveller • gb
10
Pros:

Un hotel encantador. Muy limpio y cómodo. El desayuno está bien. Katie en recepción, ¡guau, qué mujer! Un servicio al cliente increíble. Es fantástica.

2026-05-28 • via Nuitee
A
Abdallah • couple • gb
8
Pros:

Reception was very supportive

2026-05-28 • via Nuitee
I
Ilja • couple • be
8
Fijne kamers voor een goede prijs, maar niet centraal gelegen
Pros:

De kamers zijn ruim, en erg netjes. We hebben gebruik gemaakt van de parking, ging vlot.
Omdat we ervoor kozen niet elke dag nieuwe handdoeken te krijgen, kregen we een voucher voor een fles wijn :-)

Cons:

Het hotel ligt op enkele minuten stappen van een metrostation, maar vandaaruit is het nog 1u - 1;5u naar het centrum van Londen.
(2 dagen was het dichtsbijzijnde metrostation gesloten wegens werken, waardoor we nog een halte verder moesten opstappen - hier kon het hotel natuurlijk niets aan doen :-))
Het ontbijt is niet super uitgebreid, maar goed genoeg. Op zondag was het echter enorm druk! Chaos tijdens het lange wachten op een vrij tafeltje, vuile tafels met stapelshoge afwas die niet afgeruimd werd, geen koffie meer, glazen/bestek/borden op,... De vloer was bezaaid met etensresten en viezigheid. Een man is zelfs op een glad stuk uitgegleden. Er was te weinig personeel, en er heerste algemene ontevredenheid. Dat vond ik jammer.

2026-05-28 • via Nuitee
B
Bryan • solo_traveller • gb
5
Will never stay there again
Pros:

Location was ok with it being not to far from Wembley Stadium

Cons:

Parking was terrible

Breakfast operations was probably one of the worst I’ve ever seen in a hotel and I have been in a lot of hotels

2026-05-28 • via Nuitee
D
Dan • solo_traveller • gb
7
2026-05-27 • via Nuitee
S
Sarah • solo_traveller • gb
8
Not much in the area but if you just want to stay in the hotel then it’s very clean and comfortable. Have stayed many ti
Pros:

Good location for my work. Very comfortable and room service was quick

Cons:

The parking was a little expensive and that was not made clear in advance

2026-05-27 • via Nuitee
Z
ZAC • couple • gb
9
2026-05-26 • via Nuitee
A
Ashanti • solo_traveller • gb
10
Over all as a person travelling on my own. I felt safe at all times
Pros:

I don't have breakfast, but I ordered dinner the night before, good old fish & chips Excellent ☑️☑️☑️

Cons:

The only issue I had was the shower. Area when you use the shower. The water will spill over, so l had to use the extra towels that comes with the room. That was the only problem I had other than that. It was excellent. The room very cosy and comfortable.

2026-05-26 • via Nuitee
R
Rosina • couple • it
8
Consigliato! Posizione top per la metro. In 30/40 min si arriva nei posti più turistici di Londra.
Pros:

Accoglienza top, mi sfugge il nome del ragazzo in reception ma è stato super gentile e simpaticissimo.
Ci ha accolti parlando italiano

2026-05-26 • via Nuitee
C
Callum • couple • gb
7
Good stay overall
Pros:

Nice hotel

Cons:

Had no gluten free food

2026-05-26 • via Nuitee
U
Ulf • solo_traveller • de
9
2026-05-26 • via Nuitee
A
Abdulrahman • couple • sa
3
2026-05-26 • via Nuitee
S
Sarah • solo_traveller • gb
8
Modern hotel, outstandingly clean, but dont bother with breakfast
Pros:

The hotel was modern and spotlessly clean. The bed was exceptionally comfortable and the towels etc were lovely and soft. Reception staff were polite, welcoming and helpful.

Cons:

The breakfast was absolutely diabolical. There were nowhere near enough staff to cope with replenishing the food and clearing away dirty plates etc. It was absolute carnage and the food was average at best. Considering the amount we paid for our rooms I don’t feel like the cost of breakfast was justifiable.

2026-05-25 • via Nuitee