Commodore Suites, SureStay Collection by Best Western

Hotels
•
SureStay Collection by Best Western
7.8 (409 reviews)
Welfare Road 109 , Simpson Bay , SX
+1 721-544-3110

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent central location near shops, supermarket and airport
Friendly, professional and welcoming staff (several positive mentions)
Clean and updated large rooms reported by multiple guests
Good parking and convenience of on-site supermarket
Good value for money in low season reported by some guests
Quiet rooms and comfortable stays noted by several reviewers
Cons:
Inconsistent housekeeping and some bathrooms not cleaned well
Amenity failures (broken fridge, hot tub out of order, dated facilities, elevator concerns)
Breakfast issues: coupon system, limited early options and beverages not included
Occasional strong cleaning-product odor in rooms
Room maintenance problems (missing bulbs, run-down furniture, sofa bed not prepared)

Categories

Cleanliness
6.8
Mixed impressions: several guests report clean rooms, but multiple comments mention poor cleaning (bathroom not cleaned well, missed housekeeping), strong cleaning-product odor in a room, and issues with water causing skin irritation.
Service
8.3
Generally praised staff: many mentions of friendly, professional and welcoming employees and repeat visitors noting good service; offset by a few reports of unhelpful receptionists, inconsistent housekeeping and limited flexibility at check-in.
Location
9.5
Consistently strong: numerous comments highlight an excellent, central location close to shops, supermarkets and the airport; convenient for transit and local amenities.
Room Quality
7.3
Mixed room quality: several guests describe updated, large and quiet rooms, but others report issues (broken fridge, missing/failed lamps, run-down furniture, kitchenette described as poor, sofa bed not prepared, door/hardware problems).
Amenities
6.5
Below average: multiple amenity problems noted (hot tub out of order/unclean, fridge failures, dated facilities, scary/old elevator), though parking and on-site supermarket are positives.
Value for Money
8
Generally positive value in low season and several guests explicitly praise the price/quality; some guests describe the hotel as overpriced or feeling a bit run down compared to earlier stays.
Food and Beverage
7.5
Mixed F&B feedback: a number of guests found breakfast tasty with good variety, while others complained about a coupon-based supermarket breakfast system, limited early-morning options and beverages not included.
Overall Experience
8.5
Overall positive guest sentiment with multiple 'excellent', 'highly recommended' and repeat-visitor notes; enjoyment of location and staff offsets operational/maintenance issues for many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:42

Property Description

Luxurious Accommodation with Prime Location
Located just steps away from Kim Sha Beach, Commodore Suites offers a blend of comfort and convenience. Guests can enjoy the outdoor pool, fitness centre, and garden, along with free private parking. The hotel's air-conditioned rooms are well-equipped with modern amenities and some even offer stunning sea views from a private patio. Unwind in the hot tub or explore nearby Simpson Bay Beach easily accessible from the hotel. With a 24-hour front desk, shuttle service, and free WiFi, your stay is sure to be seamless at Commodore Suites. Book now for a memorable experience in Simpson Bay.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SXM

Location

Guest Reviews

7.8
Based on 409 reviews
Cleanliness: 6.8
Service: 8.3
Location: 9.5
Room Quality: 7.3
Amenities: 6.5
Value for Money: 8
Food and Beverage: 7.5
Overall Experience: 8.5
G
Gumbs • couple • gp
9
Excellent
Pros:

Hôtel bien placé. Tout à proximité. Basse saison les prix restent abordables. Rapport qualité prix excellent.

Cons:

Les prix en basse saison.

2026-10-28 • via Nuitee
L
Lytzander • couple • mf
10
2026-10-25 • via Nuitee
L
Lytzander • couple • mf
10
2026-10-25 • via Nuitee
Y
Yvenson • couple • gp
7
2026-10-21 • via Nuitee
L
Lewis • solo_traveller • ai
8
2026-10-12 • via Nuitee
L
Lina • solo_traveller • lt
7
Pros:

The staff, it was clean

Cons:

There wasn’t hot water in the shower. Just warm. Room was not cozy

2026-10-12 • via Nuitee
L
Lenard • couple • ai
8
2026-10-09 • via Nuitee
L
Loïc • couple • mq
8
Pros:

J’ai apprécié la localisation du lieu, beaucoup de choses à faire tout près.

2026-09-18 • via Nuitee
K
Keisha • couple • us
5
Pros:

The bathroom was decent.

Cons:

Room had only one lamp with no working light bulb. The kitchenette was 👎 . The room felt like a school dorm.

2026-09-04 • via Nuitee
R
Roxanne • solo_traveller • cw
7
2026-08-29 • via Nuitee
A
Alwyn • couple • ai
8
We are repeat visitors. Commodore Suites is always welcoming.
Pros:

The staff was very pleasant. They made our stay comfortable.

2026-08-29 • via Nuitee
C
COCODEAU • solo_traveller • gp
7
2026-08-19 • via Nuitee
W
Whitney • solo_traveller • ai
10
Pros:

The staff was friendly, I can't remember her name .. she was doing housekeeping, plus the supervisor at the front desk... Very respectful lady. The room was ok ...

Cons:

The bathroom needs cleaning a little better... The hot tube upstairs doesn't work . It needs cleaning. The water made my skin itch me and my friends

2026-08-14 • via Nuitee
D
Devon • couple • tt
6
Good value for money
Pros:

The location is exceptional

Cons:

The amenities are a bit dated and with the sealed windows the room was musty

2026-08-13 • via Nuitee
P
PRICILLIA • couple • ag
8
2026-08-10 • via Nuitee
S
Samuela • solo_traveller • bq
6
2026-08-05 • via Nuitee
M
Michlene • couple • ai
8
It was a beautiful short convenient stay
Pros:

The lowkey vibe and set up, I enjoyed the lounge table outside the market garden, I enjoyed the fact that there was a store that you could get almost anything.

Cons:

My fridge wasn’t working. It had a bunch of ice in it that defrosted and was leaking and it wasn’t refrigerating my items

2026-07-20 • via Nuitee
N
Nicole • family_with_children • bl
7
Pros:

Updated large size rooms, clean and quiet.

Cons:

Elevator a bit scary as you think it might break down at any time.
Got a room with bfast included from the store's buffet which was ok but at 7:30am not much was available at all and voucher did not include any beverages (coffee - juice)

2026-07-19 • via Nuitee
C
Chantele • solo_traveller • bq
9
2026-07-09 • via Nuitee
R
Robert • solo_traveller • si
3
Pros:

Only to room is very good.

Cons:

Strangest breakfast ever. You get some coupons for 10usd for breakfast. You need to go to supermarket to buy some prepared food. No milk, cofee...And you can eat it in the room, small hall near supermarket entrance or wherever...
They said they will prepare sofa bed for third person sleeping. Sure they didn t. I had to go twice to reception to get everythiing I need, waited there some time and finally did it myself.
Room cleaning, I m not sure it exists..we never saw anyone do that.
Receptionist..looked like it s hard for her to help me with anything..
Only the room is really ok.

2026-07-05 • via Nuitee