Commodore Suites, SureStay Collection by Best Western

Hotels
SureStay Collection by Best Western
8.1 (462 reviews)
Welfare Road 109 , Simpson Bay , sx

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Perfect location
Good amenities
Cons:
Cleanliness issues
Outdated facilities
Limited food options

Categories

Cleanliness
6.78
Multiple reviews mentioned issues with cleanliness, including mold and humidity.
Service
9.27
Several reviews highlighted friendly and helpful staff.
Location
9.27
The hotel is well-located near restaurants and the airport, as noted in multiple reviews.
Room Quality
7.28
Some reviews pointed out outdated rooms and other quality concerns.
Amenities
8.27
The rooftop pool and spa were mentioned positively, but limited food options were noted.
Value for Money
8.27
The overall location and service justify the price, according to several reviews.
Food and Beverage
7.28
Limited food options available; breakfast should have been offered.
Overall Experience
8.38
General positive feedback with room for improvement in cleanliness and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 14:40

Property Description

Luxurious Accommodation with Prime Location
Located just steps away from Kim Sha Beach, Commodore Suites offers a blend of comfort and convenience. Guests can enjoy the outdoor pool, fitness centre, and garden, along with free private parking. The hotel's air-conditioned rooms are well-equipped with modern amenities and some even offer stunning sea views from a private patio. Unwind in the hot tub or explore nearby Simpson Bay Beach easily accessible from the hotel. With a 24-hour front desk, shuttle service, and free WiFi, your stay is sure to be seamless at Commodore Suites. Book now for a memorable experience in Simpson Bay.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SXM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 462 reviews
Cleanliness: 6.78
Service: 9.27
Location: 9.27
Room Quality: 7.28
Amenities: 8.27
Value for Money: 8.27
Food and Beverage: 7.28
Overall Experience: 8.38
W
WAYLAND solo_traveller gb
4
Poorly Managed and Disappointing
Pros:

The jacuzzis / pool.
Having a fridge in the room to keep food fresh.
The front desk staff are friendly and helpful.
Good location in Simpson Bay near restaurants, shops, the beach, bus stop with regular services to the Airport / Philipsburg / Mullet Bay.
Good access to the Aqua Mania tour boats at the nearby resort.

Cons:

The hotel changed my reservation by +1 day later, the day before I was due to arrive, causing a major panic and some very expensive phone calls. This took 15hrs for them to acknowledge and correct, after Booking dot com and Best Western became involved. Best Western required me to put down another $400 to get a booking in place to cover the missing arrival night, but as payment is on check-in this was not required after they fixed the mistake, and was not charged for.

Rooms are only cleaned every other day, or daily as a special request - this is not a cheap property!
My room wasn't cleaned on the second day either. On the third day, following a special request, the room was cleaned and towels changed, but the bed was left stripped and not remade and reception had to sort it out.

Noisy bathroom extractor fan that can't be switched off.

Leaking toilet cistern, that refilled itself throughout the first night, but the staff managed to fix this the next day.
Safe didn't work as there were no batteries and they didn't fix this despite it being reported.

Freezer box needed defrosting, and ice had to be scraped back to close the fridge door.

They charge £11 ($15) for a buffet breakfast. This consists of a $10 voucher for the buffet in the supermarket downstairs. There is a very limited range of local food, no shelf pricing (by weight at the checkout, pay extra if you take too much) and no drinks at all are included. It is advertised starting at 7am, but some items like fruit only appeared at around 7.45am. Most people seem to pay for the Double Dutch Cafe - another concession in the same store - but that's nothing to do with the hotel breakfast offer.

There isn't the advertised fitness room / fitness centre, but there are a few bodyweight machines outdoors by the pool.

There is also no airport shuttle despite this being advertised.

2026-01-31 via Nuitee
G
Gabriela couple nl
5
Pros:

Close to beach, has grocery store downstairs

Cons:

Bed has old spring mattress - squeaks on any movement

2026-01-26 via Nuitee
C
cristian solo_traveller cl
7
TRABAJANDO EN SINT MAARTEN - VISITA EXPRESS
Pros:

EL AMPLIO BAÑO Y DUCHA, LA TEMPERATURA DE LA HABITACIÓN (BUEN AIRE ACONDICIONADO), EL SERVICIO DE TAXI

Cons:

- PODRÍAN HABERME OFRECIDO DESAYUNO Y CENA
- CREO QUE A LA HABITACIÓN LE FALTA ILUMINACIÓN

2026-01-20 via Nuitee
V
Veronique couple bl
9
Très bonne hôtel
Pros:

Hôtel très bien placer à proximité de tout personnel gentil hôtel à conseiller

2026-01-19 via Nuitee
M
Michal couple be
9
Pros:

Excellent location - there is a big supermarket downstairs, there are many bars and restaurants around, and a nice beach is within 5 minutes walking distance.
The price per night is quite reasonable for Sint Marteen standards.

2026-01-06 via Nuitee
C
Caroline couple gb
10
2026-01-04 via Nuitee
P
Philippe couple gp
8
Pros:

l'emplacement

Cons:

l'information en français notamment sur les équipements de l'hôtel (piscine, jacuzzi...)

2026-01-04 via Nuitee
M
MARIA couple gr
5
2025-12-29 via Nuitee
N
NANCY couple gr
1
Cons:

There was a bad essence of humidity all over the room. The bedsheets were seemed to be previously used and not fresh and clean. And the reception staff impolite. I don’t recommend!!!

2025-12-29 via Nuitee
A
Alexandra solo_traveller ca
10
2025-12-25 via Nuitee
M
Mac Donna solo_traveller us
9
Pros:

The location was perfect.

Cons:

The room the bed was to soft and it's needed some air freshners.

2025-12-20 via Nuitee
J
James solo_traveller es
3
2025-12-17 via Nuitee
H
HIDEKI solo_traveller jp
9
Pros:

マダムが親切だった。プールやビーチが近い。部屋が広い。

Cons:

お湯がぬるい。近所に大声で話す人がいる。

2025-12-06 via Nuitee
E
Euson solo_traveller bq
6
Pros:

room was clean and specious, front deak clerk was helpfull.and welcoming.

Cons:

When i open the room #3 i could of smelled the mold in the room. that was ahuge turn of the smell..

2025-11-25 via Nuitee
B
Bibi Suffiya couple ai
8
2025-11-20 via Nuitee
H
Henry solo_traveller cw
8
Amazing
Pros:

Location & cleaning

2025-11-15 via Nuitee
N
Natalie solo_traveller us
10
Will stay again
Pros:

Quite clean and was in walking distance of everything

2025-11-13 via Nuitee
N
Noella solo_traveller cw
7
2025-11-13 via Nuitee
K
Kris-Ann couple mf
8
2025-11-10 via Nuitee
P
PRAIMWATEE couple tt
7
2025-11-09 via Nuitee