Saint Pauls House

Fantastic experience at the hotel. Booked a work trip for 23 people, lots of backwards and forwards, great communication and attention to detail. Breakfast delicious too. Thank you Abbie and Ellie in particular. Can highly recommend for work or pleasure.

We have just returned home after an overnight stay at the Saint Paul’s house Hotel. To say we are unhappy is a massive understatement. We were expecting to stay in a boutique hotel with the facilities mentioned in their website. Instead we arrived at 3 pm to a scene of an incredibly loud music event taking place in the hotel. The reception area had been stripped out and was full of hundreds of people having a good time. Don’t get me wrong I’m not unhappy with people having a good time, but we were totally unaware that our hotel that we had booked would be given over to this event during our stay.

When we arrived, we discovered that the hotel car park had been closed for the event, so we were unable to park our car there. Outside there were parking meters, but the maximum wait time was two hours. In addition there were huge numbers of vehicles arriving and departing dropping people off and picking people up. We dropped off our luggage and I drove off to find parking, which was fortunately not very far away.

On entering the building, we passed through security who were checking tickets, but we were allowed through when they realised we had booked to stay at the hotel. We found that reception consisted of a counter where people were also dropping off their coats at the cloakroom. We checked in with difficulty because it was almost impossible to hold a conversation due to the very loud music. Eventually though, we got our room key and and proceeded to our room on the second floor. Fortunately, a member of staff offered to take our suitcases to our room. This was fortuitous, as the lift was out of order and had been out of order apparently for some considerable time.

Our hotel room was a good size and well decorated. The design incorporated a sliding door to the bathroom, which did not offer complete privacy. The windows were ill fitting allowing draughts to enter the room, but more importantly the sounds from outside. The guests from the event arriving and leaving were quite noisy, and combined with the sounds of the vehicles, made our stay less than peaceful. Although the event finished at 8 pm, The lounge area and bar area were not cleared or set out as a hotel area, and music continued to be played at quite loud volume.

On the plus side in the Mini bar, we were told that the drinks were complimentary. We discovered water, orange juice and two individual bottles of Prosecco, which we enjoyed. Thank you for that.

When we went to bed, we discovered that the mattress was incredibly uncomfortable, and the movement of one person in the bed led to an equal and opposite movement for the other occupant of the bed. The mattress must be one of the cheapest mattresses available. Together with the noise from outside, our night sleep was very poor indeed.

In the morning, when we decided to have a cup of coffee, we discovered that there was only a couple of decaffeinated teabags available. By now we were so unhappy that we simply wanted to check out and get away as quickly as possible, and to try to forget this unhappy experience.

We note that in the Tripadvisor reviews, many of the reviews talk about the meals that have been had at the hotel. Few of the reviews are about the actual rooms and the hotel experience. Many of the reviews mention a lady called Abby who must clearly have been known to the people leaving the comments.

We paid a very significant sum of money for our overnight stay. We feel that the hotel should have contacted us before we arrived to let us know that the hotel public areas had been given over to a very loud music event with hundreds of people in attendance. Had we known, we would definitely have cancelled and rebooked somewhere else. We believe that we have not received good value or good service or the advertised Service on which our booking was based. When we checked out, the member of staff asked us if we enjoyed our stay. I had to say, most politely that we had not enjoyed our stay and were quite unhappy. He offered us complimentary breakfast, but by then we were so disillusioned that we turned down the offer and simply left.

Went for Sunday Roast overall disappointed with everything from the welcome to the waiting staff and the food. Wouldnt recommend. Bar staff were happier and friendly. Overall venue is tired and needs a good makeover and good clean. Toilets werent very clean and fresh !!

A fantastic Chef’s Table experience from start to finish. The tasting course was excellent, and the wine pairing was a real highlight. The pianist playing throughout the evening was a lovely touch and created a wonderful atmosphere. Being given homemade chocolates to take home was such a thoughtful extra and they were delicious. An unforgettable evening, highly recommended.

Lovely venue with an amazing server, Shivali. Food was fantastic, really filling with lovely drinks, quick service! Would recommend

Went with family for lunch on New Year’s Eve and we were looked after by Shivali. The atmosphere in Saint Paul’s is always lovely - relaxed, good background music and excellent service. Food is always lovely - we have eaten here many times - breakfast, lunch, dinner, cocktails - and always faultless. Can highly recommend the fish and chips! Thanks to Shivali for providing such a good service and making it such an enjoyable occasion. See you again soon!

I attended a wedding at St Paul’s House on Tuesday and we had the most wonderful time from beginning to end. The service was of an exceptionally high standard, and I truly couldn’t recommend this venue enough.
The staff were brilliant and everything from the food and drinks to the cocktail selection was absolutely delicious. A big thank you to all the staff for making it such an amazing wedding.
Just flawless and perfection all round!
My friends and I thoroughly enjoyed every moment. Thank you.

We stayed at the hotel because of a family wedding there, from the moment we arrived Abbey was very attentive & very welcoming nothing was too much trouble, The room was lovely & great shower,comfy bed. Food in hotel that evening was great I would highly recommend it & Jodie who served us was so friendly. The wedding was next day, super venue for anyone looking to have a special occasion & the staff worked so hard to prepare everything so it was perfect for the happy couple. We will definitely be back when we visit again.
Pete & Maureen Devon.

We stayed at St Paul’s House for 1 night and came away feeling a bit disappointed with our experience overall.

On the positives, the breakfast was really good, and the bar area is also great - stylish and with a nice atmosphere.

As for the hotel, the rooms are starting to look tired and worn. In our room there were hairline cracks in the walls, peeling paint and visible damage to some areas, as well as a tear along the edge of the bed linen. The room itself was a good size though and would easily accommodate a king-size bed, but for some reason they had only opted for a standard double which made the room feel a bit sparse.

Soundproofing is poor. Noise from people in the corridors carries very easily, and the single-glazed windows let in a lot of road noise as well as voices from outside the bar, even from a second floor room. The room also felt quite drafty.

Another disappointment was a lack of foresight at check-in. The receptionist told us only around four rooms were in use, yet we were initially placed in a first-floor room directly overlooking the area hosting a wedding reception that evening. When we returned to our room later it was extremely loud and not suitable for sleeping in. To be fair, reception handled this well and moved us promptly to another room on the second floor on the opposite side of the hotel, where we couldn’t hear the party (though we had road noise instead).

At breakfast the next morning there was some confusion initially, as staff were setting up for another wedding and didn’t think breakfast was being served that day. We did end up with a very nice breakfast, but it was a bit odd eating while the room was being set up around us.

Overall, some nice elements, particularly the food and bar, but the rooms, noise issues and organisation let the experience down. We’d return for a night out, but not to stay overnight - there are better hotels at a similar price.

Nice room, though bed very low. Lifts haven't worked for some time.
Wi-fi password didn't work.
Air con unit buzzing outside the bedroom window.
Tried to eat in the bar, but what we wanted not available. What we had was nice, though no cutlery or sauces offered, and no check back. Tables not cleared.
Very noisy pub.
would not stay again.

Beautiful atmosphere, wonderful food.
Where there were issues these were complimented with a bill adjustment by a lovely male manager and an exceptional waitress Monique who represents herself and the establishment in a professional, warm and friendly manner making the dinning experience one you will what to return to

The waiter Amaan, was very polite and professional, the line pianist and music was great. I would highly recommend the brunch to friends.

Sunday roast with family. Arrived around 2pm and stayed until 4pm. Good atmosphere, not too loud but not quiet either. Delicious food and prompt, friendly service.

Delicious Sunday roast with a warm, welcoming atmosphere. Shivali was incredibly attentive, polite, and made the experience exceptional from start to finish. Highly recommend!

Great atmosphere, quick service, great drinks and food was really tasty! Would highly recommend if you want good food and or drinks with a fun atmosphere!

Excellent service from Abbie the receptionist. Brilliant personality and ability to have a laugh. Went above and beyond to ensure we had an amazing time

What a wonderful hotel, bar and restaurant. Abbie was exceptional on front of house. Likewise, she went above and beyond when our liccle babies Deccy and Louise had an accident. Thanks for the spare nappies and baby rattles. We had our first dry night in months! A credit to the place and very understanding, especially when grandad slept in! Thanks for a wonderful family holiday.

Great place, great food, great atmosphere. Polite staff. Abby was brilliant. Friendly, chatty and always happy to help. Big thumbs up for Abby

I had a wonderful experience thanks to the hotel receptionist Abbie. From the moment I arrived, they were incredibly welcoming, attentive, and professional. They patiently answered all my questions, helped me with check-in quickly, and even offered great local recommendations. When I needed assistance during my stay, they went above and beyond to make sure everything was taken care of promptly. Their friendly attitude and willingness to help made my visit smooth and stress-free. Truly outstanding service!

Abbie is one of the best workers I’ve come across in my time. Having worked in hospitality for 20 years I would employ Abbie in every single one of my restaurants. One of the best I’ve seen in the game.