Motosu Phoenix Hotel

Hotels
7.8 (1301 reviews)
Motosu 218-4 , Fujikawaguchiko , jp

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Garden
See all facilities

Review Highlights

Pros:
Great facilities
Beautiful location
Helpful staff
Cons:
Limited shuttle service
Food quality issues
Cleanliness concerns

Categories

Cleanliness
7.19
Some reviewers noted cleanliness issues with the behaviors of foreign guests.
Service
8.66
Staff received positive remarks for helpfulness and service quality.
Location
9.2
The hotel's location was frequently described as beautiful and tranquil.
Room Quality
7.65
Rooms were generally comfortable, but some guests faced noise issues and minor inconveniences.
Amenities
7.68
Amenities like the onsen were highlighted positively, but some were not operational.
Value for Money
7.14
Concerns about the quality and freshness of food relative to the price.
Food and Beverage
6.69
Food options were criticized for lack of variety and freshness.
Overall Experience
8.16
The overall experience was rated positively, despite some complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 08:01

Property Description

Stunning Views of Mount Fuji

Experience the awe-inspiring beauty of Mount Fuji from the entrance of Motosu View Hotel. Each room is equipped with modern amenities ensuring a comfortable stay. Relaxing Hot Springs and Open-Air Baths

Unwind in the hotel's hot springs and open-air baths, perfect for rejuvenating after a day of sightseeing. Delicious Buffet Meals

Indulge in a Japanese-style breakfast and dinner buffet, offering a variety of delectable dishes. Don't miss the chance to stay at Motosu View Hotel and create unforgettable memories.

Important information:

Please note that there are no shops or restaurants near the property.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.8
Based on 1301 reviews
Cleanliness: 7.19
Service: 8.66
Location: 9.2
Room Quality: 7.65
Amenities: 7.68
Value for Money: 7.14
Food and Beverage: 6.69
Overall Experience: 8.16
K
kazuhito • couple • jp
6
2026-06-27 • via Nuitee
M
MANAKA • family_with_children • jp
3
まあまあ
Pros:

予定より早めのチェックインでも、スタッフさんが丁寧に対応してくれて助かりました。
外国の方で、ルールを守っていない方が多かった印象です。
食事は非常に美味しく食べれたと思います。

Cons:

外国人観光客の態度や、浴衣、スリッパで外に出てはいけないというルールを無視していたり、風呂場の扉が開けっ放しになっていたりと、観光客への注意が足りないように感じました。

2026-06-26 • via Nuitee
T
THI HANG • family_with_children • vn
8
2026-06-25 • via Nuitee
J
Jian • couple • fr
10
2026-06-24 • via Nuitee
G
Ghada • solo_traveller • jp
5
Average stay
Pros:

Good location to enjoy Lake Motosu and greenery around the hotel.
Hotel staff were helpful.

Cons:

This was my second time in this hotel. But I clearly noticed significant decrease in the quality of the stay:
Cleanliness really average: The first floor's rooms smell of strong mold and i had to request to change to upper floor.
Staff helped me with that which is appreciated. Rooms are not very clean.
Food below average. If staying for two nights you will be having same menu for breakfast and diner.
They receive a lot of buses of Chinese and Asian tourist, which makes the stay, uncomfortable and always nosy.

2026-06-20 • via Nuitee
T
Tetsuo • solo_traveller • jp
7
Pros:

93才のおばあちゃんに対して夕食のエレベーター誘導、スタッフの気遣い感じられました。

Cons:

食事の味付けが塩っぱい物が多く日本人には向かないように思いました。代金からするとこうなるのかな、

2026-06-19 • via Nuitee
W
Wiphada • solo_traveller • th
10
2026-06-18 • via Nuitee
H
Haruka • extended_group • jp
4
インバウンドの方が非常に多いホテルです
Pros:

金額が安価でした。スタッフの皆さんの笑顔が素敵でした。周りが森にかこまれていて、素敵なお宿でした。

Cons:

朝1番で大浴場(女湯)に行きましたが、露天風呂に蛾や細かい虫がたくさん浮いてました。朝の入浴開始前に、確認をして欲しかったです。夕飯ビュッフェのお料理の種類が少ないと感じました。

2026-06-17 • via Nuitee
K
KOZAWA • solo_traveller • jp
7
2026-06-17 • via Nuitee
M
Maxim • solo_traveller • jp
8
2026-06-15 • via Nuitee
Y
yk • family_with_children • jp
10
2026-06-15 • via Nuitee
T
TETSUYA • couple • jp
9
comfortable
Pros:

膝を痛めていましたが、温泉でマッサージをして良くなりました。

2026-06-15 • via Nuitee
S
SEIICHIROU • couple • jp
10
また泊まりたいです！
Pros:

食事 清潔感 スタッフさんの対応
全て良いです
今回で3回目の宿泊でした。

Cons:

バイキングの時間制限
あと10分長ければいいな

2026-06-15 • via Nuitee
K
Kazuo • solo_traveller • jp
6
2026-06-14 • via Nuitee
N
nelly • extended_group • fr
9
Pros:

Chambres spacieuses ce qui est rare au Japon.
Le buffet est très varié le soir comme le matin.
Petite salle de jeu avec fléchettes, ping pong et billard c’est bien agréable

Cons:

Rien

2026-06-14 • via Nuitee
K
Kazuo • solo_traveller • jp
6
Cons:

追加で部屋グレードアップをしたが、しなくても、同じだった ドットコムさん追加料金返して下さい😊

2026-06-13 • via Nuitee
P
Patrik • solo_traveller • at
6
2026-06-12 • via Nuitee
H
Hayashi • couple • jp
5
2026-06-11 • via Nuitee
A
Abe • solo_traveller • jp
5
Pros:

スタッフの対応が良かった

Cons:

料理

2026-06-10 • via Nuitee
M
MASAYUKI • couple • jp
3
残念
Pros:

部屋、設備、温泉は良かった

Cons:

フロントからほとんどのスタッフが外国人で、何度か聞き直した。日本のホテルならもう少し日本人のスタッフを使うべき！

2026-06-10 • via Nuitee