Motosu Phoenix Hotel

Hotels
7.8 (1052 reviews)
Motosu 218-4 , Fujikawaguchiko , jp

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Great facilities
Beautiful location
Helpful staff
Cons:
Limited shuttle service
Food quality issues
Cleanliness concerns

Categories

Cleanliness
7.19
Some reviewers noted cleanliness issues with the behaviors of foreign guests.
Service
8.66
Staff received positive remarks for helpfulness and service quality.
Location
9.2
The hotel's location was frequently described as beautiful and tranquil.
Room Quality
7.65
Rooms were generally comfortable, but some guests faced noise issues and minor inconveniences.
Amenities
7.68
Amenities like the onsen were highlighted positively, but some were not operational.
Value for Money
7.14
Concerns about the quality and freshness of food relative to the price.
Food and Beverage
6.69
Food options were criticized for lack of variety and freshness.
Overall Experience
8.16
The overall experience was rated positively, despite some complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 08:01

Property Description

Stunning Views of Mount Fuji

Experience the awe-inspiring beauty of Mount Fuji from the entrance of Motosu View Hotel. Each room is equipped with modern amenities ensuring a comfortable stay. Relaxing Hot Springs and Open-Air Baths

Unwind in the hotel's hot springs and open-air baths, perfect for rejuvenating after a day of sightseeing. Delicious Buffet Meals

Indulge in a Japanese-style breakfast and dinner buffet, offering a variety of delectable dishes. Don't miss the chance to stay at Motosu View Hotel and create unforgettable memories.

Important information:

Please note that there are no shops or restaurants near the property.Guests with tattoos may not be permitted to use the property’s public bathing areas or other facilities where the tattoos might be visible to other guests.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.8
Based on 1052 reviews
Cleanliness: 7.19
Service: 8.66
Location: 9.2
Room Quality: 7.65
Amenities: 7.68
Value for Money: 7.14
Food and Beverage: 6.69
Overall Experience: 8.16
M
Malin • extended_group • se
9
Great hotel with thermal baths beautifully located by the lake
Pros:

Great hotel located beautifully in the Forrest by a lake. Wonderful thermal bath and nice kimonos to use within the hotel. We had both breakfast and dinner included and the buffets offered a large variety of delicious food. We borrowed electrical bikes which was a great way to get around.

Cons:

The beds were very hard and not comfortable.

2026-02-13 • via Nuitee
Y
yoshio • couple • jp
3
インバウンド専用ホテルで最悪
Pros:

大浴場は人工温泉だが広くて良かった

Cons:

インバウンドの客が大変多く、食事会場が大変混雑していた。ホテルは少数日本人客に対しての座席の配慮など全くなく食事が落ち着いてできない。不愉快でした。卓球やビリヤードも外人に占領されていた。部屋のトイレにスリッパがないのは気持ち悪かった。

2026-02-12 • via Nuitee
T
takako • couple • jp
7
食事中にうるさい客に注意できない支配人？もしくは管理者的立場のスタッフの頼りなさ残念
Pros:

外観の夜の雰囲気

Cons:

海外からの客が食事中うるさかった。会話は仕方ないにしろ、携帯電話で大声で話していて、周りの日本人客はみんなうるさいって小言言ってた。
スタッフの方は全然注意等せずに見て見ぬふりしてた。海外も自国のお客様も同様に接するべき。

2026-02-12 • via Nuitee
だいりゅう • family_with_children • jp
7
2026-02-10 • via Nuitee
K
Kevin • extended_group • tw
10
Pros:

早餐和晚餐都非常不錯 晚餐還有螃蟹

Cons:

太遠了

2026-02-10 • via Nuitee
A
Alicia • couple • gb
7
2026-02-09 • via Nuitee
M
Masayo • couple • jp
8
気持ちよく過ごせました。
Pros:

夕食、朝食ともに美味しかった。スタッフの対応も良かった。

Cons:

ベッドの上掛けが薄くて不安だった。暖房の温度を高く設定して寝たので寒くはなかったが、毛布の予備とか掛け布団の予備が置いてあれば良かった。

2026-02-08 • via Nuitee
G
Guillaume • couple • fr
10
Un très bel hôtel qui mêle le coté traditionnel et moderne du Japon. Un service au top, un Onsen très agréable à disposi
Pros:

Qualité de service, Onsen, restaurant, salle de jeux et événements.

2026-01-29 • via Nuitee
シゲキ • couple • jp
10
2026-01-27 • via Nuitee
Y
YANG • extended_group • jp
4
2026-01-27 • via Nuitee
M
Minoru • couple • jp
9
Beleza da natureza ao redor
Pros:

Do atendimento

Cons:

Travesseiro e colchão um pouco mais macio

2026-01-25 • via Nuitee
B
Bernd • family_with_children • nz
8
2026-01-24 • via Nuitee
B
Blake • extended_group • us
1
2026-01-23 • via Nuitee
A
Asuka • couple • jp
7
全体的には満足
Pros:

ドリンクバーがある。
Nintendo Switchで遊べる。

Cons:

駐車場が足りなかったのか、テニスコートのような場所だったため、そこに繋がる道が悪路だった。
ドリンクバーが夜中やっていない。

2026-01-21 • via Nuitee
Y
Yukari • family_with_children • jp
9
2026-01-20 • via Nuitee
M
Mai • extended_group • jp
7
2026-01-20 • via Nuitee
Y
YUSHIN • couple • jp
9
快眠
Pros:

ご飯が美味しくスタッフの対応が素晴らしい

2026-01-20 • via Nuitee
M
MASARU • couple • jp
9
大満足
Pros:

ロケーションを含めた全体的な雰囲気、食事も美味しい、部屋が広く畳敷の小上がりが良い。

Cons:

大浴場の脱衣所が狭い、部屋のトイレが少し臭い。

2026-01-20 • via Nuitee
T
Tsukue • family_with_children • jp
8
よかった
Pros:

ごはん
風呂

Cons:

ご飯以外食べ物ない

2026-01-20 • via Nuitee
K
Kiyoshi • couple • jp
6
安さ
Pros:

ロケーションが良かった

Cons:

外国観光客（中国人か台湾人）が、食事会場や風呂でうるさかった。

2026-01-20 • via Nuitee