Hyatt House Mexico City Santa Fe

Hotels
•
Hyatt House
8.8 (287 reviews)
Prol Vasco De Quiroga 4001 Santa Fe Cuajimalpa , Mexico City , mx

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Good breakfast options
Cons:
Cleanliness issues
Pool unavailable
Parking charges

Categories

Cleanliness
7.88
Several reviews mentioned cleanliness issues, especially in dining areas and carpets.
Service
9.55
Guests highlighted the friendliness and helpfulness of the staff.
Location
9.39
The hotel is well-located for nearby medical centers and attractions.
Room Quality
9.14
Rooms were described as spacious and comfortable.
Amenities
7.87
The unavailability of the pool negatively affected the amenities rating.
Value for Money
8.83
Considered acceptable but slightly affected by additional charges for parking.
Food and Beverage
8.38
Breakfast was noted positively, although some found it lacking in taste.
Overall Experience
9.35
Generally favorable, with guests expressing a desire to return despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 02:04

Property Description

Luxurious Accommodations
Hyatt House Mexico City Santa Fe offers elegant guest rooms equipped with modern amenities such as air conditioning, flat-screen TVs, and free WiFi. The private bathrooms feature complimentary toiletries and a hairdryer, ensuring a comfortable stay for all guests.

Exceptional Dining Experience
Guests can indulge in a delicious buffet breakfast and savour International cuisine at the hotel's restaurant. Whether you're a food enthusiast or simply looking to unwind, the culinary offerings at Hyatt House Mexico City are sure to delight your taste buds.

Convenient Facilities and Services
From a fitness centre and billiards room to a business centre and 24-hour front desk, this 4-star hotel caters to all your needs. Additional conveniences like an ATM, newspapers, and bilingual staff enhance the overall guest experience.

Experience unparalleled comfort and hospitality at Hyatt House Mexico City Santa Fe. Book your stay now for a memorable visit!

Important information:

"Conectividad directa con Hospital ABC por puente peatonal"
"Direct connectivity to ABC Hospital via pedestrian bridge"Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Wed, Nov 5, 2025 until Thu, Dec 31, 2026
Swimming pool: Closed from Wed, Mar 18, 2026 until Fri, Jul 31, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MEX

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 20 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 287 reviews
Cleanliness: 7.88
Service: 9.55
Location: 9.39
Room Quality: 9.14
Amenities: 7.87
Value for Money: 8.83
Food and Beverage: 8.38
Overall Experience: 9.35
Q
Quetzalli • solo_traveller • mx
8
Pros:

La habitación muy cómoda

Cons:

La comida en general no es muy buena, lo que menos me gustó fue la actitud de quien atiende el estacionamiento

2026-04-15 • via Nuitee
• couple • mx
10
2026-04-13 • via Nuitee
F
francisco • family_with_children • mx
9
Lugar ideal de trabajo y descanso.
Pros:

La recepción en check in y chech out, sumamente eficientes y amables. El centro de negocios para videoconferencias está muy cómodo y el personal con excelente actitud.

Cons:

El estacionamiento es enredoso y el costo no está incluido en la tarifa. Tampoco está funcionando la alberca.

2026-04-13 • via Nuitee
L
Lorena • couple • mx
10
2026-04-09 • via Nuitee
T
Tamara • solo_traveller • mx
9
Cómodo para pacientes del hospital
Pros:

Junto al hospital ABC, estacionamiento incluido todo el día.

2026-04-06 • via Nuitee
S
Sergio • couple • mx
10
2026-04-06 • via Nuitee
R
Roberto Amezcua D • family_with_children • mx
10
2026-03-29 • via Nuitee
Y
Yanely • family_with_children • mx
10
Pros:

Habitación muy limpia, olía delicioso, amplia y cómoda, agua caliente todo el tiempo.Tienen filtro para beber agua de la llave ♡, estacionamiento accesible, desayuno delicioso.

2026-03-26 • via Nuitee
C
claudia marcela • extended_group • co
10
Pros:

El lugar donde queda

2026-03-24 • via Nuitee
B
BERCKHOLTZ • solo_traveller • pe
7
2026-03-17 • via Nuitee
I
ivett • family_with_children • mx
8
Pros:

Muy buena ubicación, muy buena vista ,el hotel muy lindo y limpio, el personal muy amable y muy resolutivo.
...

Cons:

El bufete es muy básico estuve tres dias y el bufete, siempre fue el mismo...

2026-03-02 • via Nuitee
A
Anahy • couple • mx
10
Pros:

Amplio, limpio, personal amable

2026-03-01 • via Nuitee
B
Bejar • family_with_children • mx
7
PUEDE MEJORAR
Pros:

Impecable en limpieza y el staff no podría ser mejor en amabilidad y eficiencia.
Sin embargo, la decoración del hotel es fría e impersonal. Cero acogedor.
Para operar la ducha y la tv de la habitación se requiere primero tomar un curso. Son complicadas, cero intuitivas.
En el restaurante, la comida bastante X. Nada para presumir. De hecho, me recordó la comida de hospital, insípida y sin carácter. El buffet del desayuno, apenas con lo mínimo indispensable. No tenían cosas como jugo de naranja, tocino o hot cakes, que me parecen básicos del desayuno.
En resumen, bien, a secas, y con algunas áreas de oportunidad.

2026-02-28 • via Nuitee
R
ROSA MARIA • family_with_children • mx
10
Pros:

El lugar de mi habitación. Vista espectacular

Cons:

Personal de entrada (puerta de acceso de la calle al hotel), no muy buena atención

2026-02-23 • via Nuitee
J
Jose Luis • solo_traveller • py
8
2026-02-14 • via Nuitee
F
Florencia • family_with_children • mx
8
Muy bien, PERO...
Pros:

Ubicación

Cons:

Las habitaciones que dan a la calle extremadamente ruidosas. Pésima ventaneria

2026-02-12 • via Nuitee
S
Sandra • couple • mx
8
2026-02-12 • via Nuitee
C
Cristian Pérez • family_with_children • mx
10
2026-01-29 • via Nuitee
L
Leidy • family_with_children • gb
9
2026-01-24 • via Nuitee
J
Jacques • couple • fr
8
Bon hotel mais excentré.
Pros:

Bon petit déjeuner si vous le prenez parmi les premiers.

Cons:

Hotel excentré loin de tout commerce.

2026-01-21 • via Nuitee