Leasowe Castle

The hotel had closed down more than a week before we arrived.There was no one at the place when we arrived there. Another couple of guests also turned up at the same time. I had already paid through hotels.com but still I received no notification of this and had to book another hotel quickly at great expense. I am still waiting for Hotels.com to refund me.

Really nice stay, modern room extremely comfortable, shower was pathetic which puts me off staying again but other than that cant fault the place.

The hotel was closed on arrival
My 2 days away turned into 2 days of hell
Where is the refund and my accommodation expenses ?

Love coming here really good place

Good stay, price for the stay was very reasonable

No heating it was broken given a heater that kept tripping the electric so it was freezing we had no television and could not make ourseleves a cup of tea in the morning

Great stay and in commutable distance from my place of work.

Went to book in only to be told there’s no heating. This is when it’s -5 outside

Lovely old property but in much need of some TLC however we had a good breakfast and the views were fabulous

Shame really but i would stay again

Stayed in Room 4 on Saturday, 21st Dec 2024. Upon arriving, we were told the hotel had no heating it had broken during the storm on 7th Dec, and we should have received an email informing us of this. We never received this. Having known this, we would not have stayed here. The hotel was very dated for what used to be a grand wedding venue. When getting to our room, the towels had stains on them. During the night it was quite windy and the broken window blew open and the window was banging open and shut I thought it was going to shatter, due to the broken clatch, the window could not be closed the wind was howling through the already cold room. By the time we got up, the room was freezing. We both had no sleep due to the wind howling through the windows. This is the worst hotel stay we have ever had.

Really friendly, very clean

As the title says, we arrived to no heating, the staff had out a portable heater in the room though, despite having a TV the remote didn’t work at all so it wasn’t watchable. The next morning we woke up to no water in the shower or any of the taps.

After speaking to the young lady behind the desk about the issues I was told a manager would call me back the next day to discuss, 3 days late I’ve just called back and there is still no manager in to deal with it.

If I’m being picky then there were other issues such as the iron not working, and the room being described as having a king bed on Hotels.com but there was only a double in the room.

The young staff members on were very friendly though and clearly meant well, the place just isn’t getting looked after properly which is a shame as it used to be such a nice venue.

A very beautiful location and lovely hotel. Would definitely stay again

No hot water for shower in the morning. Had to wait for a long time at check in desk before anyone appeared to check me in.

Unable to have a shower due to very poor water pressure!!

Nice place. friendly staff and we have a wonderful time.

Always nice to stay at Leasowe whether it be for pleasure or for work as it was on this occasion.

Very convenient with easy access and safe parking.

Nice warm welcome received as always and choice of places to eat.

Feel that with a little TLC Leasowe could go back to what it once was when we first stayed, seems a little neglected and having stayed in exactly the same room this time as our last visit bathroom tap was still loose and still no plug in the basin. Not enough negatives to stop us from staying again but just feel that things need doing.

Handy to stay here when attending a function.

The shower had no pressure and it took 3 hours to run the bath. The room also had damp and mould in it.

Pleasant stay clean and staff are very welcoming