Sunway Lagoon Hotel , formerly Sunway Clio Hotel

Hotels
•
Sunway Hotels & Resorts
8.6 (1182 reviews)
Jalan PJS11/15, Off Persiaran Lagoon, Bandar Sunway, Selangor Darul Ehsan, Malaysia , Kuala Lumpur , my

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Delicious breakfast
Warm hospitality
Cons:
Cleanliness issues
Basic room amenities
Limited gym facilities
Breakfast quality not as expected

Categories

Cleanliness
7.49
Some reviews mentioned dust in the room indicating cleanliness issues.
Service
9.46
Outpouring of praise for staff like Mr. Badlee, Ms. Citra, and Sutha, showcasing exceptional service.
Location
9.5
Consistently praised for its proximity to the mall and convenient location.
Room Quality
8.45
Mixed reviews; mentioned as basic with room for improvement.
Amenities
8.48
Basic amenities due to dissatisfaction with gym facilities.
Value for Money
8.44
Seen as standard value for the location but some mentioned issues with breakfast quality.
Food and Beverage
7.99
Breakfast quality mentioned as lacking compared to other hotels at the same price.
Overall Experience
8.96
Most reviewers expressed an overall pleasant experience with intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:11

Property Description

Modern Rooms with Amenities
Enjoy a comfortable stay in our air-conditioned rooms with flat-screen TVs and complimentary toiletries. Some rooms even feature a cozy seating area for extra relaxation.

Convenient Location
Located just 500 metres from Sunway Lagoon, our hotel offers easy access to this popular theme park and is close to other attractions such as KidZania Kuala Lumpur and University of Malaya.

Dining Options and Services
Indulge in delicious meals at our on-site restaurant and take advantage of our 24-hour front desk service for a hassle-free stay. Book your room at Sunway Lagoon Hotel for a memorable experience in Petaling Jaya.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Only fully vaccinated guests with proof of their digital COVID-19 vaccination certificate are allowed to check-in at our hotel. Guests who are not / not fully vaccinated with an admissible reason are required to obtain a letter of consent by an appointed Doctor.
Please note that the hotel does not accept third-party credit card payments.
The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.
Please note that hotel may contact the cardholder for verification purposes.
For security purposes, credit cards used for Non-Refundable bookings must also be presented when checking in.
As announced by the Government of Malaysia, effective 1st March 2024, the sales & service tax (SST) for hotel accommodations and ancillary services will increase to 8%, which will be reflected in the final bill settlement. Please pay the tax differences direct to hotel upon check in/check out.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MYR 15 per day.

Location

Guest Reviews

8.6
Based on 1182 reviews
Cleanliness: 7.49
Service: 9.46
Location: 9.5
Room Quality: 8.45
Amenities: 8.48
Value for Money: 8.44
Food and Beverage: 7.99
Overall Experience: 8.96
I
Iron Chef • solo_traveller • my
10
2026-03-05 • via Nuitee
B
Bernhard • couple • de
7
2026-03-04 • via Nuitee
S
Silvius • solo_traveller • ch
8
Pros:

Grosses Bett im Zimmer, kaum Geräusche der grossen Strasse wahrnehmbar; Das Frühstücksbuffet ist der Wahnsinn, zusätzlich noch ein Pool... sehr freundliches Personal

Cons:

Zimmernachbarn... die haben nachts entschieden, dass da mit lautem Gespräch und Türknallen das ganze Stockwerk wissen muss, dass man sich streitet.

2026-02-27 • via Nuitee
K
Kai Kuan • couple • my
10
Overall good
Pros:

Location and friendly staff

Cons:

The comfort of mattress and pillow

2026-02-22 • via Nuitee
M
Ma’an Ahmed • solo_traveller • mv
10
Pros:

Room size was good. Were good.

Cons:

Housekeeping times were inconsistent. I wasn’t able to get an early check-in.

2026-01-29 • via Nuitee
R
Randy • couple • nz
10
Overall was superb! Hotel staff is lovely and accommodating
Pros:

After moving to 13th floor, everything was perfect no more strong scents

Cons:

We were supposed to stay at 15th floor but the central air perfume scent was too strong so we have to request to change room, I think the scent needs to be reduce

2026-01-29 • via Nuitee
A
Aiman • couple • om
9
2026-01-27 • via Nuitee
K
karima • family_with_children • tz
8
2026-01-27 • via Nuitee
W
Wasem • family_with_children • sa
9
great for family
Pros:

the reception
the room and the view

Cons:

nothing

2026-01-27 • via Nuitee
F
Fadwa CA • family_with_children • my
10
will come again
Pros:

i got free upgrade to sunway resort hotel, the staff are friendly and helpful

Cons:

the staff can learn how to greet and welcoming the guest

2026-01-26 • via Nuitee
M
Mohammed • family_with_children • om
10
فندق إستثنائي
Pros:

تم ترقيه الغرف إلى صنواي لاجون ريسورت
كانت إقامه رائعه في فندق رائع (Luxury)
العاملين كانوا افضل من ذلك

Cons:

لاشيء

2026-01-25 • via Nuitee
Y
Younis • extended_group • om
10
اقامة ممتازه
Pros:

المكان رائع جدا

Cons:

لا شيئ

2026-01-21 • via Nuitee
S
Siaw Cheng • couple • my
8
very good!
2026-01-20 • via Nuitee
U
Urs • solo_traveller • ch
9
2026-01-20 • via Nuitee
E
eugene • couple • sg
10
2026-01-19 • via Nuitee
K
Katarzyna • extended_group • pl
10
Bardzo przyjemny hotel z przepysznymi śniadaniami
Pros:

Przepyszne śniadania, hotel blisko Monash University i po przeciwnej stronie ulicy od miejsca, gdzie znajduje się wiele restauracji. Bardzo czysto i komfortowo, przyjemny basen. Hotel jest tuż przy centrum handlowym, w którym jest kantor z dobrym przelicznikiem oraz wiele sklepów (w tym spożywcze).

2026-01-19 • via Nuitee
R
Reem • family_with_children • sa
10
2026-01-19 • via Nuitee
S
Sudarath • solo_traveller • th
10
Pros:

Very convenient place to stay

Cons:

Service mind of staff is very poor. There was no warm welcome feeling appeared at reception point where is the most important part of first impression but it was ZERO there!!!

2026-01-19 • via Nuitee
R
Rawan • couple • ae
5
2026-01-19 • via Nuitee
L
Lee • extended_group • sg
8
Great
Pros:

Breakfast was good. Location excellent

Cons:

noil

2026-01-19 • via Nuitee