Sunway Lagoon Hotel , formerly Sunway Clio Hotel

Hotels
Sunway Hotels & Resorts
8.6 (1208 reviews)
Jalan PJS11/15, Off Persiaran Lagoon, Bandar Sunway, Selangor Darul Ehsan, Malaysia , Kuala Lumpur , my

Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Delicious breakfast
Warm hospitality
Cons:
Cleanliness issues
Basic room amenities
Limited gym facilities
Breakfast quality not as expected

Categories

Cleanliness
7.49
Some reviews mentioned dust in the room indicating cleanliness issues.
Service
9.46
Outpouring of praise for staff like Mr. Badlee, Ms. Citra, and Sutha, showcasing exceptional service.
Location
9.5
Consistently praised for its proximity to the mall and convenient location.
Room Quality
8.45
Mixed reviews; mentioned as basic with room for improvement.
Amenities
8.48
Basic amenities due to dissatisfaction with gym facilities.
Value for Money
8.44
Seen as standard value for the location but some mentioned issues with breakfast quality.
Food and Beverage
7.99
Breakfast quality mentioned as lacking compared to other hotels at the same price.
Overall Experience
8.96
Most reviewers expressed an overall pleasant experience with intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:11

Property Description

Modern Rooms with Amenities
Enjoy a comfortable stay in our air-conditioned rooms with flat-screen TVs and complimentary toiletries. Some rooms even feature a cozy seating area for extra relaxation.

Convenient Location
Located just 500 metres from Sunway Lagoon, our hotel offers easy access to this popular theme park and is close to other attractions such as KidZania Kuala Lumpur and University of Malaya.

Dining Options and Services
Indulge in delicious meals at our on-site restaurant and take advantage of our 24-hour front desk service for a hassle-free stay. Book your room at Sunway Lagoon Hotel for a memorable experience in Petaling Jaya.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Only fully vaccinated guests with proof of their digital COVID-19 vaccination certificate are allowed to check-in at our hotel. Guests who are not / not fully vaccinated with an admissible reason are required to obtain a letter of consent by an appointed Doctor.
Please note that the hotel does not accept third-party credit card payments.
The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.
Please note that hotel may contact the cardholder for verification purposes.
For security purposes, credit cards used for Non-Refundable bookings must also be presented when checking in.
As announced by the Government of Malaysia, effective 1st March 2024, the sales & service tax (SST) for hotel accommodations and ancillary services will increase to 8%, which will be reflected in the final bill settlement. Please pay the tax differences direct to hotel upon check in/check out.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MYR 15 per day.

Location

Guest Reviews

8.6
Based on 1208 reviews
Cleanliness: 7.49
Service: 9.46
Location: 9.5
Room Quality: 8.45
Amenities: 8.48
Value for Money: 8.44
Food and Beverage: 7.99
Overall Experience: 8.96
Z
ZIYAD couple sa
10
شكراً لكم يا بوكينج بسرعة حجزي للفندق وخدمتكم الرائعة جداً
Pros:

رائع بمعنى الكلمة بكل شئ

Cons:

لايوجد

2026-05-08 via Nuitee
S
Sven solo_traveller de
9
2026-05-08 via Nuitee
B
Barry family_with_children kh
4
It’s was average 138$ compare should be 90
Pros:

Location

Cons:

Price

2026-05-05 via Nuitee
K
Kavitha couple my
10
2026-05-02 via Nuitee
B
Bella couple my
8
2026-05-02 via Nuitee
Z
Zeena extended_group mu
9
2026-04-28 via Nuitee
S
Sujatha solo_traveller sg
10
2026-04-26 via Nuitee
مهند couple sa
1
غير متعاونين
2026-04-15 via Nuitee
C
CC Hau solo_traveller nl
8
Gemak en kwaliteit op één plek.
Pros:

Het is een ruim opgezet hotel met het gemak van een groot winkelcentrum eraan. Het is er schoon en rustig. Ruime kamers. Zeer uitgebreid ontbijt met westerse en oosterse keuze.

Cons:

Het wachten op de lift kan soms wat lang duren.

2026-04-14 via Nuitee
Y
yap family_with_children sg
8
2026-04-14 via Nuitee
A
Abdullah solo_traveller mv
7
2026-04-14 via Nuitee
E
Ernestino couple it
8
Buon soggiorno
Pros:

Buona colazione e posizione.

Cons:

Nulla

2026-04-10 via Nuitee
O
Obbabb extended_group th
9
โรงแรมดี สะดวกสบาย ทุกอย่างครบครัน
Pros:

อาหารเช้าหลากหลาย มีแบบอาหารพื้นเมืองและต่างประเทศปนๆกันไป
ห้องพักสะดวกสบาย ติดกับห้างและสวนน้ำ
ใครที่ชอบช็อปปิ้งบอกเลยว่าดีมาก เดินเข้าห้างได้เลย

Cons:

ร้านสะดวกซื้อเดินค่อนข้างไกล

2026-04-09 via Nuitee
M
mohammed couple ae
10
Pros:

Every thing

Cons:

Nothing

2026-04-02 via Nuitee
Y
Yee Shuenn family_with_children my
7
2026-03-30 via Nuitee
C
Carlo solo_traveller it
9
Perfetto
Pros:

Ma in realtà e’ un albergo in un Mall vicino a una sorta di parco dei divertimenti, comunque con una bella piscina una bella palestra, collegato direttamente con un grande centro commerciale pieno di bei negozi, gran bella e varia colazione sia occidentale che asiatica.

2026-03-28 via Nuitee
C
CHEN chye solo_traveller my
10
2026-03-26 via Nuitee
A
Asma couple qa
10
Pros:

Everything

Cons:

Nothing

2026-03-25 via Nuitee
L
Lu family_with_children my
9
2026-03-25 via Nuitee
H
Hassan couple sa
8
2026-03-24 via Nuitee