Sunway Lagoon Hotel , formerly Sunway Clio Hotel

Hotels
•
Sunway Hotels & Resorts
8.4 (1085 reviews)
Jalan PJS11/15, Off Persiaran Lagoon, Bandar Sunway, Selangor Darul Ehsan, Malaysia , Kuala Lumpur , MY
+60 3-7492 8000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location and theme-park access
Very friendly and helpful staff; complimentary upgrades
Clean, modern and comfortable rooms (many mentions)
Good breakfast
Nice views to the theme park / window views
Amenities like pool and karaoke available
Cons:
Some rooms had uncomfortable beds
Perceived as getting more expensive / a bit pricey
No bathtub mentioned where expected
Pool hours closed early for some guests
At least one report of very late room access (wait until midnight)

Categories

Cleanliness
8.8
Multiple comments note the hotel and rooms are clean and comfortable (e.g., 'clean, modern and comfort', '環境舒適'); cleanliness is generally positive.
Service
9.4
Staff consistently praised and upgrades were given (several notes: 'staff are excellent', '服務員態度非常好', complimentary upgrades to Sunway Resort); service is a strong positive.
Location
9.2
Location repeatedly highlighted as a major plus ('Location', 'Practical hotel at Bandar Sunway', walking distance to attractions, theme-park view/access).
Room Quality
7.6
Mixed feedback: some rooms described as nice, modern and comfortable, with theme-park views; but specific negatives include an uncomfortable bed and expectation of a bathtub at the paid rate.
Amenities
8.4
Good amenities such as pool, karaoke and direct guest access to the theme park were noted, though pool hours closing early was cited as a drawback.
Value for Money
7.2
Several reviewers said the hotel is getting more expensive or 'a bit pricey' and expected more (e.g., bathtub) for the price, lowering perceived value.
Food and Beverage
8
Breakfast generally described as good (some said 'good' but not excellent); no major negative reports about F&B overall.
Overall Experience
8.6
Overall sentiment is positive with many 'excellent stay' notes and free upgrades, though some issues (bed comfort, late room access, price) tempered the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:42

Property Description

Modern Rooms with Amenities
Enjoy a comfortable stay in our air-conditioned rooms with flat-screen TVs and complimentary toiletries. Some rooms even feature a cozy seating area for extra relaxation.

Convenient Location
Located just 500 metres from Sunway Lagoon, our hotel offers easy access to this popular theme park and is close to other attractions such as KidZania Kuala Lumpur and University of Malaya.

Dining Options and Services
Indulge in delicious meals at our on-site restaurant and take advantage of our 24-hour front desk service for a hassle-free stay. Book your room at Sunway Lagoon Hotel for a memorable experience in Petaling Jaya.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. Only fully vaccinated guests with proof of their digital COVID-19 vaccination certificate are allowed to check-in at our hotel. Guests who are not / not fully vaccinated with an admissible reason are required to obtain a letter of consent by an appointed Doctor.
Please note that the hotel does not accept third-party credit card payments.
The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.
Please note that hotel may contact the cardholder for verification purposes.
For security purposes, credit cards used for Non-Refundable bookings must also be presented when checking in.
As announced by the Government of Malaysia, effective 1st March 2024, the sales & service tax (SST) for hotel accommodations and ancillary services will increase to 8%, which will be reflected in the final bill settlement. Please pay the tax differences direct to hotel upon check in/check out.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Location

Guest Reviews

8.4
Based on 1085 reviews
Cleanliness: 8.8
Service: 9.4
Location: 9.2
Room Quality: 7.6
Amenities: 8.4
Value for Money: 7.2
Food and Beverage: 8
Overall Experience: 8.6
H
HOSAM • couple • kw
5
bed not comfort
Pros:

location

Cons:

bed

2026-10-26 • via Nuitee
P
Palakrisnan • family_with_children • my
10
Pros:

Everything

2026-10-26 • via Nuitee
G
George • couple • nl
10
Despite the free upgrade to 5 star hotel nearby i kindly reject. Former name (Clio)is fantastic and staff are excellent?
Cons:

Getting more expensive 🤪but the whole world the coats are increasing

2026-10-21 • via Nuitee
L
LIM • family_with_children • my
10
2026-10-16 • via Nuitee
A
ARNAB • solo_traveller • qa
9
2026-10-14 • via Nuitee
仲達 • family_with_children • tw
9
2026-10-11 • via Nuitee
W
Wan Shafaras • family_with_children • my
5
Actually, our stay was upgraded to Sunway Resort, which we really appreciated. However, I was quite disappointed with th
Pros:

clean, modern and comfort

Cons:

With the price we’re paying, the room should definitely have a bathtub.

2026-09-16 • via Nuitee
G
Gusmao • extended_group • br
10
Ótima estadia.
Pros:

Me pareceu tudo bem, cômodo, bom café da manhã.

Cons:

Horário da piscina, fechava cedo.

2026-09-04 • via Nuitee
J
Jam • solo_traveller • ae
8
2026-09-02 • via Nuitee
S
Stuart • solo_traveller • au
8
2026-09-02 • via Nuitee
M
Mohd Rahimi • couple • my
10
2026-09-01 • via Nuitee
O
Oetc • solo_traveller • om
10
2026-08-27 • via Nuitee
S
sultan • solo_traveller • om
10
Pros:

Location
Amazing staff
Nice rooms
Great breakfast

Cons:

Nothing
All were excellent

2026-08-27 • via Nuitee
N
Nawaf • couple • nz
8
2026-08-25 • via Nuitee
M
Mohsin • family_with_children • pk
9
Excellent stay a bit pricey though. will come again insha'Allah
Pros:

breakfast was good... not excellent but good enough. Room was very good. it had a window view to the theme park... excellent. location is excellent as well. Thanks............................................

Cons:

Nothing. Everything was amazing.

2026-08-21 • via Nuitee
M
mohammed • couple • sa
8
Pros:

شكرًا لهم تم ترقيتي الى فندق ارقى وافخم

2026-08-19 • via Nuitee
M
Mohannad • solo_traveller • sa
7
Practical hotel at Bandar Sunway
Pros:

Location

2026-08-18 • via Nuitee
C
Christopher • couple • th
7
Met expectations
Pros:

Room ok. Has pool which i didnt have time to use. Karaoke in evening suited for old songs. Location close with walking distance to other locations.

2026-08-16 • via Nuitee
A
Ashalla • family_with_children • bn
8
2026-08-14 • via Nuitee
H
Ho Yin • family_with_children • hk
10
Pros:

服務員態度非常好，環境舒適，地點方便

Cons:

沒有

2026-08-14 • via Nuitee