Hotel Kaia

Hotels
8.4 (244 reviews)
Barrio el Puerto, 19 , Ciérvana , es

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Facilities

Non-smoking rooms
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Tour desk
Facilities for disabled guests
Non-smoking throughout
Private check-in/check-out
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Comfortable rooms
Great location near ferry
Clean and well-maintained
Cons:
Limited parking
Staff availability issues
Noise from surroundings

Categories

Cleanliness
8
Many reviews mentioned cleanliness positively, while some raised concerns about limited staff and maintenance.
Service
8.66
Overall, service was seen as adequate, with some positive mentions of staff being attentive despite some complaints regarding check-in.
Location
9.01
Repeatedly praised for its great proximity to the ferry port and beautiful surroundings.
Room Quality
8.46
Most reviews highlighted comfort in rooms, though some concerns about furniture and noise levels were mentioned.
Amenities
8.29
Amenities were generally valued, but some issues with parking and furniture were reported.
Value for Money
8.14
Most reviews suggest reasonable pricing for what is offered, particularly given the location.
Food and Beverage
8.3
Breakfast possibilities near the hotel and coffee availability were positively noted, though specific dining options were limited.
Overall Experience
8.37
The overall sentiment was positive with guests expressing satisfaction with various aspects of their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:30

Property Description

Convenient Location
Hotel Kaia, located in Ciérvana, offers easy access to popular attractions like Vizcaya Bridge and Bilbao Exhibition Centre, making it an ideal choice for travelers seeking convenience.

Comfortable Accommodation
The hotel provides non-smoking rooms with modern amenities such as free WiFi, flat-screen TVs, and private bathrooms, ensuring a comfortable stay for guests. Family rooms are also available for those traveling with loved ones.

Dining and Entertainment
Guests can enjoy on-site dining at the hotel's restaurant and unwind at the bar after a day of exploring the nearby Euskalduna Conference Centre, Guggenheim Museum Bilbao, and San Mamés Stadium.

Experience a perfect blend of comfort and convenience at Hotel Kaia. Book now for an unforgettable stay!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.4
Based on 244 reviews
Cleanliness: 8
Service: 8.66
Location: 9.01
Room Quality: 8.46
Amenities: 8.29
Value for Money: 8.14
Food and Beverage: 8.3
Overall Experience: 8.37
M
Martin • couple • gb
8
Nice hotel, with good access to the ferry, would recommend.
Pros:

Excellent location for the ferry port, particularly good for cyclists because the ferry is a short cycle away. The room was very clean and comfortable.

Cons:

Nothing

2026-06-06 • via Nuitee
J
José Luís • solo_traveller • es
9
Excelente
Pros:

Facilidad en la entrada. Amabilidad. Disposición. Tamaño y limpieza de la habitación. Cafetera, tés y sobaos en cualquier momento. Tranquilidad y cercanía a bares y restaurantes en la zona. Repetiré sin duda.

Cons:

No hay ningún comercio cercano.

2026-06-06 • via Nuitee
E
Elena • extended_group • es
10
Maravilla
Pros:

Un buen detalle la maquina de café y los sobaos para el desayuno. Muy bien ubicado al lado del puerto y con restaurantes.maravillosos al ladito

2026-06-04 • via Nuitee
A
Alberto • couple • es
10
La recordaremos mucho tiempo y a tener muy en cuenta para la próxima vez que volvamos a Bilbao
Pros:

La ubicación si no quieres el centro de ciudad y poder aparcar tranquilo si vas en coche. Perfecto también para pasear por la zona

Cons:

Considero que podía haber más variedad en el desayuno, incluso al estar algo apartado y los restaurantes de la zona cierran muy pronto podía haber alguna alternativa aunque sea fría para los despistados o confiados

2026-06-01 • via Nuitee
V
Vte Sanchez • solo_traveller • es
9
2026-05-30 • via Nuitee
J
Jakub • couple • cz
8
2026-05-28 • via Nuitee
A
Agirre • solo_traveller • es
10
2026-05-27 • via Nuitee
B
Barrie barry • solo_traveller • es
5
Pros:

Any way if you don't have another option so you can stay

Cons:

Nearest the port

2026-05-21 • via Nuitee
J
Jose Luis • solo_traveller • es
10
Fantástico
Pros:

Ubicación, un batzoki para comer justo al lado

2026-05-20 • via Nuitee
P
paul • solo_traveller • gb
7
2026-05-13 • via Nuitee
M
Morris • solo_traveller • gb
9
2026-05-11 • via Nuitee
G
GIOVANNA • solo_traveller • es
10
Excelente Hotel
Pros:

Del hotel nos gusto la limpieza ,el detalle de tener disposición de un cafe con leche y su pasta.
El lugar que es tramquilo y volveria a ir para poder desconectar

Cons:

Todo estaba muy bien no hay nada que no me gustara

2026-05-10 • via Nuitee
A
Artan • couple • gb
10
2026-05-10 • via Nuitee
J
James • couple • gb
9
Pros:

We didn’t have breakfast

2026-05-07 • via Nuitee
N
NIEVES • extended_group • es
10
Seguro repetiría!
Pros:

Todo un detalle tener al alcance y de forma gratuita una máquina para hacerte un café y tomar un dulce.

2026-05-05 • via Nuitee
T
tizian • solo_traveller • at
10
Pros:

Top

2026-05-05 • via Nuitee
P
Paula • solo_traveller • ie
6
Pros:

Location very good for ferry.

Cons:

Difficulty getting a meal on a Saturday evening.

2026-05-03 • via Nuitee
C
Carolina • extended_group • es
9
Maravilloso el lugar y la habitación estupenda
Pros:

El lugar donde está es muy bonito

Cons:

El ruido al bajar otros clientes por las escaleras . Eran escaleras muy ruidosas y al estar en la planta baja te despiertan

2026-04-30 • via Nuitee
J
John • solo_traveller • ie
7
Pros:

It was very convenient for the ferry to Rosslare.
Good instructions for keys to access the premises.

Cons:

No staff present when we were there.
Other guests helped themselves to the coffee and snacks that were provided, leaving nothing for us on the morning of departure.
Parking close to the premises was a problem, only a couple of spaces available at the front door, and they were occupied.
Their reasturat was closed on Saturday evening.

2026-04-29 • via Nuitee
G
Genesis • solo_traveller • es
9
2026-04-26 • via Nuitee