Hotel Kaia

Hotels
8.4 (212 reviews)
Barrio el Puerto, 19 , Ciérvana , es

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Facilities

Non-smoking rooms
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Tour desk
Facilities for disabled guests
Non-smoking throughout
Private check-in/check-out
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Comfortable rooms
Great location near ferry
Clean and well-maintained
Cons:
Limited parking
Staff availability issues
Noise from surroundings

Categories

Cleanliness
8
Many reviews mentioned cleanliness positively, while some raised concerns about limited staff and maintenance.
Service
8.66
Overall, service was seen as adequate, with some positive mentions of staff being attentive despite some complaints regarding check-in.
Location
9.01
Repeatedly praised for its great proximity to the ferry port and beautiful surroundings.
Room Quality
8.46
Most reviews highlighted comfort in rooms, though some concerns about furniture and noise levels were mentioned.
Amenities
8.29
Amenities were generally valued, but some issues with parking and furniture were reported.
Value for Money
8.14
Most reviews suggest reasonable pricing for what is offered, particularly given the location.
Food and Beverage
8.3
Breakfast possibilities near the hotel and coffee availability were positively noted, though specific dining options were limited.
Overall Experience
8.37
The overall sentiment was positive with guests expressing satisfaction with various aspects of their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:30

Property Description

Convenient Location
Hotel Kaia, located in Ciérvana, offers easy access to popular attractions like Vizcaya Bridge and Bilbao Exhibition Centre, making it an ideal choice for travelers seeking convenience.

Comfortable Accommodation
The hotel provides non-smoking rooms with modern amenities such as free WiFi, flat-screen TVs, and private bathrooms, ensuring a comfortable stay for guests. Family rooms are also available for those traveling with loved ones.

Dining and Entertainment
Guests can enjoy on-site dining at the hotel's restaurant and unwind at the bar after a day of exploring the nearby Euskalduna Conference Centre, Guggenheim Museum Bilbao, and San Mamés Stadium.

Experience a perfect blend of comfort and convenience at Hotel Kaia. Book now for an unforgettable stay!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.4
Based on 212 reviews
Cleanliness: 8
Service: 8.66
Location: 9.01
Room Quality: 8.46
Amenities: 8.29
Value for Money: 8.14
Food and Beverage: 8.3
Overall Experience: 8.37
M
Maria Luz • family_with_children • es
9
Tranquila estancia en Ciérvana
Pros:

Habitación tal y como aparece en las fotografías. Muy confortable, a destacar el desayuno de sobaos y máquina de café que el propietario tiene en una salita común.

Cons:

Las almohadas son muy bajas. Y el precio elevado de la habitación para ser un dos estrellas.

2026-04-04 • via Nuitee
D
Dovile KL • family_with_children • de
9
Sehr authentisches Hotel
Pros:

Die Lage und die Aussicht- direkt am Meer in der Altstadt.

Cons:

Das Einzige hat gefehlt-der Haartrockner.

2026-04-03 • via Nuitee
J
Jane • couple • gb
10
Lovely pretty village, clean and comfortable stay, looking forward to coming back in Oct on a Friday, hopefully more cho
Pros:

It was pretty, very clean and warm. I forgot to ask about breakfast but that was ok as we went to a lovely little restaurant 2 mins around the corner on the way to the ferry port. Also recommended.

Cons:

Nothing, just a shame we arrived on a Monday evening on a drive from La Ràpita on the Med coast and only El Marinero was open but had no food, only some tapas which was ok for me but my husband not so keen, he had the lovely cheese cake instead. We could have drove somewhere but once we arrive for our Ferry the next day we like to park up and just walk to places.

2026-04-01 • via Nuitee
R
Robert Lyons • extended_group • gb
10
2026-03-25 • via Nuitee
R
Ruben • couple • es
6
Pros:

Café y sobaos de cortesía

Cons:

No hay personal

2026-03-25 • via Nuitee
Álvaro • family_with_children • es
9
Contentos de recibir un producto sencillo y agradable
Pros:

Dentro de las expectativas que teníamos, el hotel cumplió perfectamente. Agradable, sencillo, limpio, bien equipado, ubicado en un lugar excepcional... es también un detalle disponer de un cafecito y un sobao como obsequio.

Cons:

Nada reseñable al respecto. Lo esperado y apreciado.

2026-03-09 • via Nuitee
A
Anne • solo_traveller • ie
9
2026-03-02 • via Nuitee
C
CARLOS MARINO • couple • es
8
2026-02-22 • via Nuitee
C
CARLOS MARINO • extended_group • es
8
2026-02-22 • via Nuitee
C
CARLOS MARINO • couple • es
8
2026-02-22 • via Nuitee
L
Leo • couple • ie
10
2026-02-14 • via Nuitee
C
Clasina • solo_traveller • nl
8
Pros:

Goede service. Mijn link check in via code werkte niet en kreeg het keurig via app.

Cons:

Ik kwam maandagavond 26 jan aan om 18h en alle 3 restaurants waren gesloten, geen enke winkel/supermarkt in nabijheid. Gelukkig had ik nog krentenbollen, dus ff checken of je zelf iets te eten moet meenemen vooraf.

2026-01-28 • via Nuitee
N
Neus • extended_group • ad
9
Pequeño hotel familiar en un bonito pueblo costero y relativamente cerca de Bilbao y de bonitas una
Pros:

El paisaje y la tranquilidad del lugar y la cercanía con Bilbao. Es un hotel pequeño, lleno de encanto.

2026-01-20 • via Nuitee
J
Juan Carlos • couple • es
9
Muy agradable .
Pros:

Ubicación muy cómoda para moverte por los pueblos de alrededor y a Bilbao.

Cons:

Todo estuvo bien

2026-01-19 • via Nuitee
R
Rebecca • couple • gb
10
Very comfortable hotel in a fabulous location.
Pros:

Very comfortable hotel in a fabulous location for the ferry port, in a charming village. Clean rooms, comfy beds and friendly staff.

2026-01-19 • via Nuitee
C
Carlos • couple • es
8
2026-01-19 • via Nuitee
P
PEDRO • couple • es
8
2026-01-19 • via Nuitee
A
ALMUDENA • couple • es
10
2026-01-19 • via Nuitee
J
James • couple • gb
8
Comfortable
Pros:

Perfect a rew minutes drive to the ferry terminal. The hotel was clean and the room was lovely the bed was very comfortable.

Cons:

A bit of a problem checking in as we had no internet and the instructions had benn sent to us via WhatsApp,

2026-01-16 • via Nuitee
L
Lourdes • couple • es
10
Me gustó mucho, era cómodo y estaba bastante limpio.
Pros:

Calidad-precio bastante buena.
Estaba limpio y con todo lo necesario y bastante bien para el precio

2026-01-12 • via Nuitee