Hotel Kaia

Hotels
8.4 (273 reviews)
Barrio el Puerto, 19 , Ciérvana , ES

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Restaurant
Heating
Family rooms
Lift / Elevator
Luggage storage
Bar
Tour desk
See all facilities

Review Highlights

Pros:
Comfortable rooms
Great location near ferry
Clean and well-maintained
Cons:
Limited parking
Staff availability issues
Noise from surroundings

Categories

Cleanliness
8
Many reviews mentioned cleanliness positively, while some raised concerns about limited staff and maintenance.
Service
8.66
Overall, service was seen as adequate, with some positive mentions of staff being attentive despite some complaints regarding check-in.
Location
9.01
Repeatedly praised for its great proximity to the ferry port and beautiful surroundings.
Room Quality
8.46
Most reviews highlighted comfort in rooms, though some concerns about furniture and noise levels were mentioned.
Amenities
8.29
Amenities were generally valued, but some issues with parking and furniture were reported.
Value for Money
8.14
Most reviews suggest reasonable pricing for what is offered, particularly given the location.
Food and Beverage
8.3
Breakfast possibilities near the hotel and coffee availability were positively noted, though specific dining options were limited.
Overall Experience
8.37
The overall sentiment was positive with guests expressing satisfaction with various aspects of their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:30

Property Description

Convenient Location
Hotel Kaia, located in Ciérvana, offers easy access to popular attractions like Vizcaya Bridge and Bilbao Exhibition Centre, making it an ideal choice for travelers seeking convenience.

Comfortable Accommodation
The hotel provides non-smoking rooms with modern amenities such as free WiFi, flat-screen TVs, and private bathrooms, ensuring a comfortable stay for guests. Family rooms are also available for those traveling with loved ones.

Dining and Entertainment
Guests can enjoy on-site dining at the hotel's restaurant and unwind at the bar after a day of exploring the nearby Euskalduna Conference Centre, Guggenheim Museum Bilbao, and San Mamés Stadium.

Experience a perfect blend of comfort and convenience at Hotel Kaia. Book now for an unforgettable stay!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.4
Based on 273 reviews
Cleanliness: 8
Service: 8.66
Location: 9.01
Room Quality: 8.46
Amenities: 8.29
Value for Money: 8.14
Food and Beverage: 8.3
Overall Experience: 8.37
C
Cecilia • family_with_children • it
8
Struttura molto curata e pulita
Pros:

Molto pulita e ordinata. Distributore bevande calde e piccolo snack a disposizione degli ospiti

Cons:

Il bagno in camera era senza finestra né ventola, ma nel complesso la camera era graziosa e ideale per il nostro soggiorno

2026-09-14 • via Nuitee
A
Antxon Sanchez • solo_traveller • es
6
2026-09-14 • via Nuitee
C
Cameron • solo_traveller • gb
8
2026-09-09 • via Nuitee
E
Enlibertad • solo_traveller • es
8
Lo mejor y lo menos bueno
Pros:

La habitación estaba bien, decorada y tenía un armario grande y con perchas, colchones cómodos.

Cons:

No me gustó la cortina del baño estaba muy usada y con aspecto de poco higiénica. No tenía aire acondicionado y en las fotos de la web en las habitaciones aparecía, no tiene aparcamiento y por el día es muy difícil aparcar, ya por la tarde noche se puede aparcar mejor en las inmediaciones.

2026-09-05 • via Nuitee
J
João Carvalho • solo_traveller • pt
8
2026-09-03 • via Nuitee
V
venus • family_with_children • es
8
2026-08-31 • via Nuitee
N
Nuriet • solo_traveller • es
9
Super bonito
Pros:

Me encantó la estética del hotel, muy vintage y muy cuidado. Es un hotel muy bonito, dejan desayuno con sobaos y una máquina de café para que te hagas uno. A mí me ha encantado, también en el lugar donde está situado. El personal muy amable.

Cons:

Todo me gustó

2026-08-30 • via Nuitee
D
Domingo • solo_traveller • es
9
2026-08-28 • via Nuitee
L
Linda • solo_traveller • es
5
Cons:

small rooms, no space to open the luggage. Dirty ceiling, rather hot.

2026-08-25 • via Nuitee
T
Toribio Exposito • couple • es
9
Encantada
Pros:

Mucho, tranquilo, limpio y muy amables

2026-08-24 • via Nuitee
J
JAVIER • family_with_children • es
8
Tranquila
Pros:

Está arreglado y cuidado

Cons:

No puedo decir nada malo . Coche para todo.

2026-08-22 • via Nuitee
N
Nancy • solo_traveller • es
10
La estancia estupenda y personal súper atento y maravilloso
Pros:

Acogedor y súper limpio

Cons:

No tiene aire acondicionado, tienen ventiladores y bueno hace su trabajo

2026-08-22 • via Nuitee
M
Manuel • solo_traveller • es
10
2026-08-21 • via Nuitee
J
Julien • solo_traveller • fr
8
2026-08-20 • via Nuitee
C
Claudio Alberto • couple • es
10
Comodidad, limpieza y buena ubicación
Pros:

Excelente la habitación, amplia y cómoda, pero sobre todo limpia. El hotel tiene un servicio de cafetería gratuito y puedes cogerte un café o un té cuando te apetezca. El personal fue muy amable con nostros.

Cons:

La verdad que todo estuvo muy bien. No podría decir que algo no me gustó.

2026-08-17 • via Nuitee
S
Stefan • solo_traveller • de
7
Nice place but not if you expect sea view.
Pros:

Nice Hotel with cozy rooms.

Cons:

I booed a room with sea view and did not get. After contacting the host, I got told 1) there are no rooms with sea view, only to the harbour 2). Even if you book a sea/harbour view, there is no guarantie that you get it.

2026-08-17 • via Nuitee
R
Raquel • solo_traveller • es
10
Pros:

El trato, la limpieza

Cons:

Nada a destacar

2026-08-13 • via Nuitee
P
Pablo • family_with_children • es
9
Estancia correcta
Pros:

La habitación espaciosa, limpia y acogedora.

2026-08-13 • via Nuitee
S
Silvia • solo_traveller • es
7
2026-08-10 • via Nuitee
G
Galiana • solo_traveller • es
10
Pros:

Hotel era muy acogedor,como en casa,la limpieza de la habitación muy buena,

2026-08-09 • via Nuitee