Hotel Kaia

Hotels
8.4 (212 reviews)
Barrio el Puerto, 19 , Ciérvana , es

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Facilities

Non-smoking rooms
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Tour desk
Facilities for disabled guests
Non-smoking throughout
Private check-in/check-out
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Comfortable rooms
Great location near ferry
Clean and well-maintained
Cons:
Limited parking
Staff availability issues
Noise from surroundings

Categories

Cleanliness
8
Many reviews mentioned cleanliness positively, while some raised concerns about limited staff and maintenance.
Service
8.66
Overall, service was seen as adequate, with some positive mentions of staff being attentive despite some complaints regarding check-in.
Location
9.01
Repeatedly praised for its great proximity to the ferry port and beautiful surroundings.
Room Quality
8.46
Most reviews highlighted comfort in rooms, though some concerns about furniture and noise levels were mentioned.
Amenities
8.29
Amenities were generally valued, but some issues with parking and furniture were reported.
Value for Money
8.14
Most reviews suggest reasonable pricing for what is offered, particularly given the location.
Food and Beverage
8.3
Breakfast possibilities near the hotel and coffee availability were positively noted, though specific dining options were limited.
Overall Experience
8.37
The overall sentiment was positive with guests expressing satisfaction with various aspects of their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 06:30

Property Description

Convenient Location
Hotel Kaia, located in Ciérvana, offers easy access to popular attractions like Vizcaya Bridge and Bilbao Exhibition Centre, making it an ideal choice for travelers seeking convenience.

Comfortable Accommodation
The hotel provides non-smoking rooms with modern amenities such as free WiFi, flat-screen TVs, and private bathrooms, ensuring a comfortable stay for guests. Family rooms are also available for those traveling with loved ones.

Dining and Entertainment
Guests can enjoy on-site dining at the hotel's restaurant and unwind at the bar after a day of exploring the nearby Euskalduna Conference Centre, Guggenheim Museum Bilbao, and San Mamés Stadium.

Experience a perfect blend of comfort and convenience at Hotel Kaia. Book now for an unforgettable stay!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.4
Based on 212 reviews
Cleanliness: 8
Service: 8.66
Location: 9.01
Room Quality: 8.46
Amenities: 8.29
Value for Money: 8.14
Food and Beverage: 8.3
Overall Experience: 8.37
L
Leo • couple • ie
10
2026-02-14 • via Nuitee
C
Clasina • solo_traveller • nl
8
Pros:

Goede service. Mijn link check in via code werkte niet en kreeg het keurig via app.

Cons:

Ik kwam maandagavond 26 jan aan om 18h en alle 3 restaurants waren gesloten, geen enke winkel/supermarkt in nabijheid. Gelukkig had ik nog krentenbollen, dus ff checken of je zelf iets te eten moet meenemen vooraf.

2026-01-28 • via Nuitee
N
Neus • extended_group • ad
9
Pequeño hotel familiar en un bonito pueblo costero y relativamente cerca de Bilbao y de bonitas una
Pros:

El paisaje y la tranquilidad del lugar y la cercanía con Bilbao. Es un hotel pequeño, lleno de encanto.

2026-01-20 • via Nuitee
A
ALMUDENA • couple • es
10
2026-01-19 • via Nuitee
J
Juan Carlos • couple • es
9
Muy agradable .
Pros:

Ubicación muy cómoda para moverte por los pueblos de alrededor y a Bilbao.

Cons:

Todo estuvo bien

2026-01-19 • via Nuitee
C
Carlos • couple • es
8
2026-01-19 • via Nuitee
R
Rebecca • couple • gb
10
Very comfortable hotel in a fabulous location.
Pros:

Very comfortable hotel in a fabulous location for the ferry port, in a charming village. Clean rooms, comfy beds and friendly staff.

2026-01-19 • via Nuitee
P
PEDRO • couple • es
8
2026-01-19 • via Nuitee
J
James • couple • gb
8
Comfortable
Pros:

Perfect a rew minutes drive to the ferry terminal. The hotel was clean and the room was lovely the bed was very comfortable.

Cons:

A bit of a problem checking in as we had no internet and the instructions had benn sent to us via WhatsApp,

2026-01-16 • via Nuitee
L
Lourdes • couple • es
10
Me gustó mucho, era cómodo y estaba bastante limpio.
Pros:

Calidad-precio bastante buena.
Estaba limpio y con todo lo necesario y bastante bien para el precio

2026-01-12 • via Nuitee
L
LLANOS • couple • es
9
Encantador hotel en el puerto
Pros:

La limpieza, la decoración , la comodidad y la ubicación en un precioso puerto pesquero
El personal muy atento y muy fácil check in/out.

Cons:

Nada, todo bien.

2025-12-09 • via Nuitee
J
J. P. M. • couple • ie
8
Murphy_Ciervana_2025
Pros:

The comfort and style of the room.
The location of the hotel, in relation to the ferry port.
The restaurants and bars beside the hotel.

Cons:

N/a

2025-12-09 • via Nuitee
M
Mario • solo_traveller • es
8
2025-12-04 • via Nuitee
E
Eleanor • extended_group • ie
10
Great little hotel in fabulous surroundings.
Pros:

Beautiful Spanish hotel. So comfortable. 10 mins.to ferry.

Cons:

Absolutely nothing

2025-12-03 • via Nuitee
J
jacky • couple • fr
3
Cher pour la prestation
Cons:

Pas de personnel à l'accueil avant l'heure de fermeture?
Pas de quoi se garer devant. Aucun parking?
Une seule chaise dans la chambre?
Deux nuits louées pas au même prix?

2025-12-02 • via Nuitee
E
Enrique • solo_traveller • es
9
2025-11-28 • via Nuitee
J
JULIAN • solo_traveller • es
8
tranquila
Pros:

ubicacion muy buena .el desayuno lo hice fuera.

Cons:

en realidad nada estuve muy agusto

2025-11-21 • via Nuitee
D
Daniel • couple • be
10
2025-11-18 • via Nuitee
W
William • solo_traveller • gb
9
Pros:

It was clean and handy to the Brittany ferry terminal.

Cons:

Late check in time

2025-11-16 • via Nuitee
D
David • solo_traveller • es
8
2025-11-14 • via Nuitee