Nouvata

This property is very close to the party clubs on the beach so if you’re in a standard ocean room you won’t get any sleep before 2am!!!
The rooms were in need of a very good scrub and dust.
Water was touch and go as to if you could get a shower or not.

the hotel is in a very good location the staffs are very professional and very helpful made our holiday a lot better inn anyway thanks everyone at the Nouvata Mr Diep

In the centre of everything; hire car, food, cafes, boutiques, beach, bus stop, etc. Hotel a bit dated but location is exceptional. Beach on the doorstep. Make sure you get the right room on check in. Perfect HUB to eat out or explore surrounds.

the hotel is in a very good location just infront of the beach the staffs are very professional and helpful the swimming pool is very clean and good to relax thanks all the staffs at Nouvata from Mr Diep

This once-grand hotel still has a certain charm and has a lovely tropical garden and pool area.
Our premium room was very spacious with a long balcony overlooking the pool and garden, and seaviews too.
There is regular live music in the front bar terrace area, where guests and locals mingle and even dance!
Our only disappointment was having to avoid using the pool Wed-Sat mornings while an aqua aerobics class took place, which was also very loud.
But overall we enjoyed our stay and would recommend the hotel for those who like well-priced quality accommodation.

The Nouvata is a nice hotel for what we paid, budget accommodation. We stayed in the Premium Ocean View Room. Room was very neat and clean beside a few tiny ants after our opened food (our own fault). Could do with a waiter/waitress around the pool and some music to liven the place up. Reception was very helpful and check in was quick. Free WIFI a bonus, and speedy too! The hotel is in desperate need of an upgrade. Needs a paint urgently! I would recommend staying at the Nouvata if you are on a budget. We were only there for 3 nights so it was perfect for us.

I travel solo and paid for the budget option of the hotel so cannot comment on the higher standard rooms. The budget room was very basic, no lamps beside the bed so you had to turn the light off before you got into bed. No hairdryer. No hand towel.
During my first night there the tap on the toilet system broke and flooded the bathroom and some of the bedroom. I was moved immediately the maintenance man assessed the damage. The room I moved to was across the hall and I achieved a better view - this time of the beach rather than the hotel car park that I had initially. Unfortunately the shower switch tap must have been broken at some stage and not replaced meant that I could only have a bath. That may suit some, but it didn't suit me.
The staff were hit and miss, but most were very accommodating and with the language barrier they did their best to assist.
I did not eat there so cannot comment on the food.
The pool area was pleasant. I did not swim in the pool.

Long queue, check-in - check-out. Lift in poor condition. No baggage trolleys available.

Very central location near all the main shops and restaurant and facing the beach. Property is dated though and would benefit from a major renovation. Reception service was below average and check-in process was a bit long as we had to wait a while despite not many guests checking in. Good parking onsite.

Having decided to treat myself to a premium room I was not disappointed by the view, which was stunning. However, I was a bit disappointed with the overall experience because I wanted an easy holiday.

I did not use the shuttle service from the resort as I had tried to contact them multiple times via multiple channels with no response. When the emailed to offer the service a few days before my trip, I had already made alternative arrangements.

Arrived several hours before check-in, was not provided any information on where I could go or offered use of facilities until room was ready. No information about the hotel, entertainment/events, the local area, etc, in the foyer or my room.

Room was very large and bed was comfortable.
Bathroom dated, no hand soap or hand towels, and bath didn't drain properly. Good water pressure but inconsistent temperature, and mold in tiles.

Restaurant only has buffet dinning, which is not value for money for me. I was unable to attend the Christmas buffet (on Christmas Eve) because it was sold out before I arrived. This seemed to be attended mostly by locals, which was great to see the support, however, difficult for visitors with limited alternatives.

Pool area was nice but not enough loungers. Also, on Christmas day, someone by the pool had music going so loudly I could hear it with the balcony door closed and this was allowed to continue until around 8pm.

So, overall, a little disappointing.

Good location, hotel is a bit dated with room in need of some minor repairs. No water provided or available anywhere in hotel. Nice pool, wifi good, friendly and helpful staff. Nice sunset view. Premium room. 5th floor.

For the price the bed was very large
every morning nice view on the beach and small islands and every evening nice sunset just in front of the room
lot of different style restaurants in the area
easy to park the car

The room we had had a lovely view, the bathrooms were clean. Very comfortable beddings.

What I didn't like were the drunkards around the place.

We really enjoyed our stay here. Great location and lovely staff. Thank you so much

Very comfortable and near everything we wanted to do. A relaxing, no fuss stay.

We informed the hotel about the need to change our booking due to the strikes in the Isle of Pines, but we received no sympathy or refund. We accepted this, considering their refund policy. However, upon check-in, they marked us as a no-show despite us communicating our situation and our intention to check in two days later. Even though they were aware and had received payment, they gave our room away. When we checked in, we had to prove that our room had been reassigned. They provided us with a different room with poor air conditioning and offered no apology or effort to make amends. For instance, if I had made such an error, I would have offered a dinner voucher, drinks voucher, or extra Wi-Fi as a gesture of goodwill, but nothing of the sort was extended to us. Overall, it was a terrible experience, and we wouldn't consider returning even if offered compensation.

Good location but our area needed a spruce up

This property would of been great in its day… but sadly this is in need of some upgrades… I feel free wiffi these days is mostly normal especially in a non English speaking country it’s easier for translating if you have access to it and being able to make the most of things wiffi is needed to help experiences be better

Dated and small bathroom

Clean and tidy premium room. Was cleaned every day and towels refreshed etc. Lovely outlook over pool. A bit tired but perfectly fine. Could of done with a book in the room with instructions on using the safe, phone numbers for reception, dialling out, calling another room. Staff very friendly. Pool area lovely although a few of the chairs were broken. A bit of noise one night from a room partying til 4am. It should have been dealt with way before I called reception at 4am.