Urban Island Hotel Jeju

Hotels
8.4 (42 reviews)
76, Sammu-ro , Jeju , kr

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Soundproof rooms
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Convenient for short stays
Accessible location
Cons:
Hygiene issues
Small room size

Categories

Cleanliness
5.61
Negative reviews noted hygiene issues, including dirty walls and cockroaches.
Service
9.08
Service is self-service, which could be standard for this hotel tier.
Location
9.12
Standard quality for this hotel tier.
Room Quality
7.07
Small room without a window, unsuitable for extended stays.
Amenities
9.1
Standard quality for this hotel tier.
Value for Money
9.06
Standard quality for this hotel tier.
Food and Beverage
9.11
Standard quality for this hotel tier.
Overall Experience
9.08
Overall experience affected by cleanliness issues but offset by service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-27 16:54

Property Description

Modern Rooms with Unique Design: Urban Island Hotel Jeju offers 70 stylish rooms, each uniquely designed with wooden flooring and modern amenities including a flat-screen TV and an electric kettle.

Convenient Services: Enjoy 24-hour front desk services, concierge assistance, and valet parking. Additional services like dry-cleaning and laundry are available upon request, ensuring a hassle-free stay.

Prime Location: Situated just minutes away from Jeju International Airport and popular attractions like Jeju Folk Five-Day Interval Market and Iho Beach, Urban Island Hotel Jeju is the perfect choice for both leisure and business travelers.

Book your stay at Urban Island Hotel Jeju for a memorable experience in the heart of Jeju City.

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 17 years old stay for KRW 10,000 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 42 reviews
Cleanliness: 5.61
Service: 9.08
Location: 9.12
Room Quality: 7.07
Amenities: 9.1
Value for Money: 9.06
Food and Beverage: 9.11
Overall Experience: 9.08
H
HSUCHING solo_traveller tw
7
Cons:

浴室水管積水,服務又是自助式的,很人找到人處理

2025-12-26 via Nuitee
J
Jacqueline family_with_children nl
1
Pros:

Niets

Cons:

Hygiëne/vieze vlekken op de muren...en kakkerlakken. Wij zijn na 1 nacht vertrokken en hebben elders overnachting gezocht.

2025-10-06 via Nuitee
梓玲 family_with_children tw
7
2025-09-07 via Nuitee
G
Gutiérrez family_with_children pe
6
Para quedsrse solo un día.
Pros:

No me gustó.

Cons:

Cuarto sin ventana, muy pequeña. Es para mochileros, para un día, no sirve para quedarse varios días. Había una cucaracha paseando por la habitación.

2025-08-21 via Nuitee
J
Joshua solo_traveller us
6
Poor communication and service, good location, excellent bathtub.
Pros:

I loved the tub, I’m a 6’1 American, and it was more than large enough to be comfortable for me. It’s also a short bus ride from here to the airport.

Cons:

They are very strict about the 4pm check in time, and will it allow you to check in before that. There is an area under camera surveillance where you can leave your luggage before checking in, but there is nobody to watch it in person or tell you to drop it there, just a sign. The room was mostly clean, but needed a sweeping and there was someone else’s toothpaste tube left behind the sink.

2025-07-26 via Nuitee
E
Emily family with young children gb
4
One night stay due to a late flight into Jeju city. Self-check in and check-out.
Cons:

Not the cleanest hotel.

2025-04-12 via Nuitee
L
Louis group gb
8
Airport stop-over.
Pros:

The hotel room was adequate for a one night stay before the airport. Price was reasonable. There are some restaurants that are nearby in walking distance.

Cons:

The room was basic but adequate for the price.

2025-01-24 via Nuitee
C
Chwee family with young children sg
7
Convenient location
Pros:

Good location only

Cons:

On 2nd day no house keeping,after feedback then improved,however the 2 rooms not done at all,all towels just fold back for reused,very disappointed with such room service as well as provide hand towel instead of bath towel.
Room facilities in korean language not understand to operates

2025-01-09 via Nuitee
Z
Zairianti group id
8
A comfortable stay with great service, though some minor improvements could enhance the experience.
Pros:

The receptionists are friendly and very helpful, the rooms are clean, the lobby is spacious enough for waiting, and the location is extremely strategic making it very convenient to get around using public transportation.

Cons:

Breakfast is provided upon request but is only available starting at 8 AM. It would be better if it started at 6:30 AM, allowing guests to have breakfast before heading out for city sightseeing or a one-day trip outside the city.
The bathroom does not have a curtain, so shower water spills onto the floor

2025-01-07 via Nuitee
M
Matt solo traveller jp
4
Disappointing
2025-01-02 via Nuitee
S
Shirley young couple my
1
Awful stay
2024-10-28 via Nuitee
R
Redgina solo traveller ae
8
Very good
Pros:

Very clean and comfortable room. I had a balcony as well on the 11th floor. Location is amazing and opposite to bus stop 600.

Cons:

No breakfast on sunday

2024-10-27 via Nuitee
M
Marianne with friends sg
7
Good
2024-10-26 via Nuitee
A
Aviva- solo traveller il
10
Exceptional
Pros:

Highly recommended. Close to the airport.
The room was fabulous and clean .
Very close to lotte Hotel with a pickup point to days tour ( 10 minutes walking ) .

Cons:

Nothing

2024-10-26 via Nuitee
A
Ashton2323 young couple ph
10
Exceptional
2024-10-16 via Nuitee
V
Viktor young couple cz
9
Superb
2024-09-25 via Nuitee
C
Cem family with young children jp
8
Very good
2024-09-25 via Nuitee
T
Tran young couple vn
10
Exceptional
Pros:

Location

Cons:

Small room

2024-09-14 via Nuitee
N
Natalie young couple gb
6
Pleasant
2024-08-11 via Nuitee
S
Sara solo traveller us
7
Affordable and close to airport and downtown.
Pros:

Proximity to airport and downtown

Cons:

Bathroom window was open, difficult to close and was unsure how to close it.

It says 24/7 front desk but it’s unmanned most of the time and I had to point out to bewildered guests that’s it’s digital check-in. If there are problems with the check-in kiosk just like what happened to mine (because it was through booking.com), you had to wait for staff to arrive after you figure out how to call them. That’s hard when your guests are international and can’t call.

2024-05-30 via Nuitee