Hilton Kota Kinabalu

Hotels
•
Hilton Hotels & Resorts
8.9 (1629 reviews)
Jalan Tunku Abdul Rahman, Asia City , Kota Kinabalu , my
+6088356000

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Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Great staff service
Clean and comfortable facilities
Convenient location
Cons:
Noisy breakfast area
Dim lighting in some rooms

Categories

Cleanliness
8.94
The hotel is clean, well-maintained, and very comfortable. Generally positive sentiment expressed regarding cleanliness.
Service
9.41
Everyone I encountered went out of their way to make me feel welcome and cared for, with specific commendations for attentive staff.
Location
9.05
The ease of accessibility due to the location was a major plus point, being away from traffic congestion.
Room Quality
8.8
The room was nice and quiet, the bed comfy, creating a very enjoyable stay.
Amenities
8.73
Swimming pool well-maintained and very clean, along with the common hotel facilities meeting expectations.
Value for Money
8.59
Pricing may not align with some expectations, particularly regarding breakfast options.
Food and Beverage
8.44
Breakfast was noted as a problem due to noise and lack of space, impacting enjoyment.
Overall Experience
9.21
The overall experience exceeded my expectations and was memorable, with high praise for staff and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:38

Property Description

Luxurious Accommodation

Indulge in elegantly decorated rooms with modern amenities, including access to Executive Lounge for exclusive privileges.

Dining and Entertainment

Savor a daily buffet breakfast at Urban Kitchen, enjoy cocktails at various bars, and dine at Rooftop Poolside Bar & Grill while taking in stunning city views.

Prime Location

Explore Kota Kinabalu with ease - minutes away from Jesselton Jetty, handicraft markets, waterfront dining, and shopping malls.

Book now to experience luxury and convenience at Hilton Kota Kinabalu.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKI

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MYR 5 per hour.

Location

Property Accessibility

Public Area
  • Ramp: Yes
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.9
Based on 1629 reviews
Cleanliness: 8.94
Service: 9.41
Location: 9.05
Room Quality: 8.8
Amenities: 8.73
Value for Money: 8.59
Food and Beverage: 8.44
Overall Experience: 9.21
M
Monika • extended_group • pl
10
Pros:

Przemiła obsługa w recepcji. Pyszne śniadanie. Pokoje czyste i pachnące. Duża łazienka.

2026-07-04 • via Nuitee
H
Hafiz • family_with_children • my
6
It was ok
Pros:

Its in the city

Cons:

The noise on upper floor from my kids room can hear footsteps every night

2026-07-04 • via Nuitee
E
Esther • couple • my
10
Pros:

Everything is good.

Cons:

I couldn't find house slippers & kettle.

2026-07-02 • via Nuitee
C
C.K • couple • my
7
2026-06-27 • via Nuitee
I
Iwona • couple • de
10
2026-06-27 • via Nuitee
C
Chawhong • solo_traveller • my
9
2026-06-26 • via Nuitee
M
MING • extended_group • cn
9
2026-06-26 • via Nuitee
Y
Yeo • solo_traveller • my
7
Comfortable
Pros:

no opportunity to enjoy the hotel facilities as I was busy attending the Freemasons Conference in the hotel.

Cons:

F&B offering was horrible as this is not what is expected from a Hilton establishment.
Food spread looked attractive, but the cooking standard is definitely not expected from a Hilton establishment? I called it below standard and this includes your Banquet food preparation standard.
Apologies for being blunt as it is better to tell the truth.

2026-06-23 • via Nuitee
N
navukkarasu • family_with_children • sg
7
Pros:

Swimming pool and location

Cons:

Food at restaurants we order in dinner

2026-06-23 • via Nuitee
E
elisabeth • solo_traveller • no
9
Pros:

Bra service, fantastiske rom og fasiliteter. Hotellet har en bra lokasjon og en veldig bra frokost. Kommer gjerne tilbake ved neste besøk i Kota Kinabalu.

Cons:

1) bedre utvalg hvor man kan kjøpe seg en liten matbit, eks yoghurt, Frukt etc. Smoothies var ikke laget av helfrukt, men puree.

2026-06-21 • via Nuitee
N
Noor asidah • family_with_children • my
10
So far the hotel is good really recommend
Pros:

I like all about the room the staff so friendly with my kids..the food all ok best..

Cons:

The parking system..we stuck on the parking gate basement..calling the staff i think it manage by the Wilson Company..so not friendly kasar becakap..so i think its best when ur can improve soft skill when talking to the customer..

2026-06-21 • via Nuitee
M
Michaela • solo_traveller • au
10
2026-06-20 • via Nuitee
S
Saito • solo_traveller • us
2
Pros:

As mentioned before there wasn’t hot water for 3 days, and discussed them a several times. I believe the structure of water system in the building total failed.
The technicians couldn’t fixed, just hot or cold and poor pressure.
No refund or discount, the price as Malaysian standard was higher side.
Not recommended.

2026-06-20 • via Nuitee
K
Khee Yin • couple • my
9
Comfortable stay with a great atmosphere, clean rooms, and enjoyable breakfast. The lamb was excellent, though some meat
Pros:

Had a very pleasant stay here. The hotel atmosphere was great, and the room was clean, comfortable, and well-maintained. Everything made for a relaxing experience. The only suggestion for improvement would be to install a bidet in the bathroom. If there was a bidet, the stay would have been perfect. Overall, a very nice hotel and I would be happy to stay again.

Cons:

The breakfast selection was good and I enjoyed it overall. However, I found the meat dishes, especially the fish and chicken to be a salty or overcooked. The lamb, on the other hand, was excellent and was the best meat dish I had during my week-long stay.

2026-06-19 • via Nuitee
N
nina • solo_traveller • au
9
2026-06-19 • via Nuitee
F
francis • couple • au
10
Exceptional, we were there 7 nights, it is best hotel we ever stayed in, by far.
Pros:

This must be the best, most varied, most extensive breakfast we've ever encountered on our travels. Not only that, the staff was exceptionally friendly and helpful.
We were upgraded to an executive suite, which is not that different from the standard room. The room was spacious, well accomodated and very convenient. It took us a bit before we got the airco under control: set temp and give it time to adjust. the less you change, the better the results.

Cons:

it is annoying: there was nothing we could possibly complain about 😎

2026-06-17 • via Nuitee
A
Angela • couple • za
10
Good value comfortable stay
Pros:

Conveniet location
Clean and comfortable rooms
the best coffee at the coffee shop in the reception area
good food
cold beers

Cons:

We liked everything

2026-06-12 • via Nuitee
D
Dorothy • solo_traveller • my
10
2026-06-12 • via Nuitee
M
Mardiah • extended_group • my
8
Pros:

Breakfast,Pool & gym

2026-06-12 • via Nuitee
K
Kaibin • couple • my
10
Great stay for the price, close to food places and attractions
Pros:

It is close to Tower Clock (walking distance) and also many sea food restaurant and convenient stores. It is near Jetty too (7min by car).There’s also cover for indoor drop off which is super helpful during rainy days. There’s also cover concierge service is excellent where they allow me to keep my stuff with them even that day I have checked out. The lobby is super cosy and nice to relax with great music background played. Staffs are smiling and approachable!

2026-06-12 • via Nuitee