Children allowed

Facilities

Full-service spa
Free WiFi
Terrace
Luggage storage
Ski storage
Designated smoking area
Concierge service
Outdoor pool - seasonal
Elevator
Downhill skiing nearby
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Spacious and stylish rooms
Convenient ski-in/ski-out access
Cons:
Delayed room cleaning
Limited variety in breakfast menu
Desire for additional spa services
Slightly expensive pricing

Categories

Cleanliness
7.7
Guests mentioned cleanliness as a positive aspect, with minor maintenance issues reported in some rooms.
Service
8.6
Excellent service appreciated by guests, although a few mentioned delayed room cleaning.
Location
8.7
Prime ski-in/ski-out location near the ski lift, offering great convenience for guests.
Room Quality
8.1
Spacious and stylish rooms with comfortable amenities, though some reported minor issues with room cleanliness.
Amenities
7.9
Good range of facilities including onsen, pool, and restaurant, though some guests desired additional services such as spa.
Value for Money
6.9
Mixed reviews on pricing with some feeling it was reasonable given the location, while others found it slightly expensive.
Food and Beverage
7.4
Breakfast and dining services generally well-received, with a few guests suggesting more variety in the menu.
Overall Experience
8.2
Most guests had a positive experience and expressed intentions of returning, citing staff friendliness and overall comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-25 05:25

Property Description

Luxurious Spa and Ski-In/Ski-Out Access
Indulge in massages at the spa and enjoy the convenience of ski-in/ski-out access. Relax in hot springs or the seasonal outdoor pool.

Concierge Services and Complimentary Shuttles
Benefit from concierge services, complimentary Wi-Fi, and a convenient area shuttle to explore nearby attractions hassle-free.

Dining Excellence and Airport Transfers
Dine at Vale Bar and Grill, avail of dry cleaning services, and relish in a full breakfast. Enjoy the ease of a surcharged airport shuttle and free self-parking.

To book your stay amidst the splendor of Niseko, inquire now at The Vale Niseko.

Important information:

  • The seasonal pool will be open from November 30 to April 13.
  • Hot springs access available from 6:30 AM to 4:00 PM.
  • Children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
  • The property is professionally cleaned.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    No pets

  • Smoking

    Smoking permitted

  • Children and extra bed policy

    Children welcome

See all policies

Location

Guest Reviews

7.6
Based on 41 reviews
Cleanliness: 7.7
Service: 8.6
Location: 8.7
Room Quality: 8.1
Amenities: 7.9
Value for Money: 6.9
Food and Beverage: 7.4
Overall Experience: 8.2
L
Liam James Whitley • partner
8
Pros:

Great onsen and ski-in/ski-out access.

2025-04-02 • via Nuitee
K
Kipling
10
Luxury at a reasonable price
Pros:

The property is about 50 yards from the ski lift. The room is spacious and well appointed. We had a kitchenette with fridge and microwave as well as flatware. The Onsen is smaller but nice and comfortable / relaxing.

2025-03-23 • via Nuitee
O
Ozge • partner
6
Pros:

The hotel itself is very nice—clean, spacious rooms with all the amenities you’d expect, including kimonos for the onsen. There’s a good restaurant, a ski rental shop, and the location is ideal as a true ski-in, ski-out hotel.
However, I’m giving a low score due to the poor arrival experience. Before our trip, the guest experience team offered to help arrange rentals, transfers, and lift passes. After booking the airport transfer through them, they mentioned a complimentary shuttle from the drop-off point (5 minutes from the hotel).
At the airport, we were early enough to catch an earlier transfer, but despite the bus being half empty, we were denied boarding. By the time another staff member offered to help, the bus had already left. Once we got to Hirafu, there was no hotel shuttle waiting for us as promised. We immediately emailed the guest experience employee who had arranged everything but never received a response. Without a Japanese SIM card and no WhatsApp contact, we were stuck outside in the snow with our luggage getting soaked until another hotel from the same group called on our behalf. Eventually, the shuttle arrived.
On departure, the airport transfer also ran late, and we nearly missed our flight. We later found out there were more convenient transfer options, but the hotel likely promoted their affiliated company instead.
Overall, the hotel is good, but service felt more like a push for their group’s packages rather than what was best for us.

2025-03-20 • via Nuitee
W
Wiki • family_with_children
8
Pros:

View from the room and the distance to skii lift is fantastic. Hot water in bathroom hot for a while, cold for a while, very unpredictable and made showering not pleasant at all, and this happens in all the shower room in the unit I stayed in. Many bugs in the room, most of it dead, looks like house keeping didn't see underneath the sofa chairs. I stayed for 10 days, they only cleaned the room every 2 days, 1st and 3rd day they replenish the amenities for the facial lotion that comes in a small bag, after that, seems like they don't keep up the standard to replenish anymore. Concierge doesn't seems professional enough to know their maps well, each time I ask for nearby food, no particular brand, maybe just ask nearest ramen store, they have to take 20-30mins to see the map to give an answer.. dryer in unit is a very old model and old brand, you can smell the burnt smell on your hair after using it, for a 5 star hotel, I would really expected more on the standard. Feeling from this hotel.. everything is a no, there's no leeway, should be more accommodating and more open to customers to provide a better service and happy customers so that they will come back again in future.

2025-01-05 • via Nuitee
S
Siu Kuen • friends
8
Pros:

Modern comfort with convenience. Great location and easily accessible to many shops and restaurants.

2024-04-01 • via Nuitee
S
Shaun • partner
10
Pros:

This hotel is conveniently located. Rooms are generous and suite had a small though useable kitchenette. Staff were most helpful. My partner had a ski accident and staff were exceptional in accommodating her requests for transport to hospital, crutches etc. we are most grateful. Thoroughly recommend this hotel.

2023-01-14 • via Nuitee
T
TSz Wai gean • family_with_children
2
Pros:

Very bad experience stay in vale in niesko , very disappointed! Not recommend

2023-01-05 • via Nuitee
V
Verified traveler
2
Pros:

The worst hotel experience, rude and

2020-03-24 • via Nuitee
V
Verified traveler
2
不知變通，罔顧顧客安全
Pros:

因應武漢肺炎，從旅遊警戒第二級到北海道被列為橘色警示，最後飛機停飛及日本被列為第三級旅遊警戒，一路以來寫信給飯店客服溝通，雖有回覆但都不退讓取消政策，堅持全額收取費用，對於這種全球特殊的危機也不知變通與體諒，連續兩年被列為最佳滑雪飯店卻這麼罔顧顧客健康安全，說是以顧客為優先說穿了也是營利為第一優先，即使再舒適再高級也拒絕去消費！

2020-03-22 • via Nuitee
V
Verified traveler • partner
8
Pros:

hotel is nice, staffs are nice, ski rental is at the hotel, free shuttle to Hanazono is stopping at the front of hotel. everything is so convenience. only one thing has to improve is the wifi ---- soooooo weak that I cant upload or download any videos.

2020-03-06 • via Nuitee
E
Edward
2
武漢肺炎疫情嚴峻，竟然無法退費？！
Pros:

因為武漢肺炎，北海道疫情嚴重！我長榮飛機也因為疫情嚴重而被取消。多次和旅館溝通，但是旅館竟然回覆說北海道很安全適合旅遊？！因為這樣所以無法退費！這樣無情無理的解釋本人無法接受！態度實在惡劣！說飛機雖然被取消可以改做其他航班？！這根本是請辭奪理！千萬不要再住這個集團下面的旅館了。我同行朋友原本要入住的其他旅館都可以全額退費！這家旅館實在是太惡劣！

2020-03-02 • via Nuitee
V
Verified traveler
8
Pros:

숙소가 깔끔하고 스키장과 가까워서 좋았습니다

2020-02-17 • via Nuitee
V
Verified traveler • friends
10
Pros:

The Vale is a well run clean , and located in a convenient location. Staffs are always willing to help.

2020-02-14 • via Nuitee
R
Rich • partner
10
Pros:

型格酒店，溫泉很有風味，酒店環境保養得非常好。如果暖水泳池可以大一點，泊車位置可以再接近一些酒店或可以泊入地庫，那就完美。

2020-02-14 • via Nuitee
Y
Ysl • partner
6
Pros:

Ski in ski out

2020-02-11 • via Nuitee
V
Verified traveler
6
Pros:

The restaurant let the property down , the staff were not as professional as they should have been and neither was the chef

2020-01-29 • via Nuitee
K
Kun Yen
4
Pros:

價格和品質不符，不推薦

2020-01-25 • via Nuitee
V
Verified traveler
6
Pros:

ニセコ全般的にそうですが
フロントもほぼ英語標準です。（ひとり台湾人の日本語はなせる
スタッフいますが日本人いませんでした）
海外のホテルのようでした。
英語話せない人は避けたほうがいいかもです。
皆さん親切です。
スキー場へのアクセスは〇　裏の出口からすぐいけます。
施設はコンパクトでデザインは今風。プールは温暖化に逆行するように思えました。予想外によかったのは温泉。
コスパでみると　ニセコ全般と同様悪いです。

2019-12-22 • via Nuitee
V
Verified traveler
10
Pros:

Very helpful staffs
Nice experience

2019-12-12 • via Nuitee
あんあん • family_with_children
8
Pros:

広くて清潔で過ごしやすかったです❗

ただ、事前に確認していた布団の追加がされていなくて少し不安になりましたが すぐに対応してくれたので良かったです

残念な点は、ベッドの大きさだけが 布団の大きさより小さく 寝返りがしにくい状態でした
あと 暖房がききすぎで １日目は暑くて寝れませんでした
翌朝フロントに調整方法をきいたので２日目は大丈夫でした
夜のフロントが9時までだったので 暖房に関してはチェックイン時に説明してくれるとよかったです

2019-05-04 • via Nuitee