Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Lift / Elevator
Luggage storage
Fax/photocopying
Massage services
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly and attentive staff
Convenient and beautiful setting
Cons:
Minor issues with room amenities
Some guests experienced language barriers

Categories

Cleanliness
8.7
The rooms were very clean and spacious.
Service
9.2
Staff were reported to be friendly, helpful, and provided exceptional assistance.
Location
9.2
Convenient location near the station and quiet surroundings for relaxation.
Room Quality
8.9
Rooms were described as beautiful, spacious, and comfortable.
Amenities
8.2
Amenities were satisfactory but had minor issues such as drainage concerns.
Value for Money
8.7
Overall value matches expectations for a quality hotel experience.
Food and Beverage
9.2
Breakfast was very good, with a variety of delicious options.
Overall Experience
9.1
Guests generally had a wonderful stay, emphasizing the warmth and hospitality of the staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:57

Property Description

Luxurious Accommodation
Le Grand Kyu Karuizawa, opened in July 2016, offers elegantly decorated guest rooms with Simmons beds for a comfortable stay.

Exquisite Dining Experience
Indulge in a culinary journey at Restaurant Arpeggio, serving a fusion of Japanese and Italian cuisine with fresh seasonal ingredients from local farms.

Relaxation and Exploration
Unwind in the open-air bath with stunning views, or explore the area with the hotel's bike hire service. Don't miss the nearby Karuizawa Shopping Plaza and Kyu-Karuizawa Ginza.

Experience luxury, fine dining, and relaxation at Le Grand Kyu Karuizawa. Book your stay now!

Important information:

Dinner is served between 17:30-20:00 (17:30-19:30 from January to March). Please inform the property of your preferred dinner time and of any allergies or dietary needs, using the Special Request box.

Please note that adult rates are applicable to children 4 years and older. Please contact the property for more details.

On-site parking cannot be reserved and is available on a first-come, first-served basis. There is a total of 45-parking spaces.

Guests using a car navigation system are advised to enter the address of the property, and not the phone number.Guests must check in by 20:00 to eat dinner at this property. Guests checking in after this time may not be served dinner, and no refund will be given.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HND

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.9
Based on 723 reviews
Cleanliness: 8.7
Service: 9.2
Location: 9.2
Room Quality: 8.9
Amenities: 8.2
Value for Money: 8.7
Food and Beverage: 9.2
Overall Experience: 9.1
C
Clivette • couple • us
10
Amazing Stay
Pros:

This is our second time at LE Grand Kyu Karuizawa and it was exceptional!
We appreciated that they allowed us to eat dinner even though our flight was delayed and arrived 3 hours after dinner reservation. I will always remember their kindness, exceptional service, delectable dinner and hospitality.
Their outdoor Onsen was a morning gift for me as I enjoyed my time alone on our last day.
Thank you, LGKK staff, for another amazing experience.

2026-02-13 • via Nuitee
B
BAI • solo_traveller • hk
8
2026-02-11 • via Nuitee
B
BAI • couple • hk
8
Pros:

N/A

Cons:

The rooms smells mouldy.

2026-02-11 • via Nuitee
M
Mo • couple • gb
10
2026-01-30 • via Nuitee
S
sou • family_with_children • mo
10
Pros:

酒店附近環境清淨，工員人員很好，會主動幫你拿行李，房間空間很大，晚餐和早餐都很好吃，3樓有大浴場，想泡澡的可以去試試。整體感覺非常好，下次有機會再去。

2026-01-27 • via Nuitee
M
Marik • family_with_children • il
10
Pros:

Everything was great. The staff were all extremely nice, the room was huge and comfortable. The location is 3 minutes walk away from a bus station, about 15 minutes from the central station and 10ish minutes from the other side of town.

2026-01-26 • via Nuitee
K
Kento • couple • jp
10
2026-01-25 • via Nuitee
Y
Yuen Lun • family_with_children • hk
8
Pros:

The room is big enough for 4 and is comfortable

Cons:

It's a bit pricey

2026-01-25 • via Nuitee
R
Reade • family_with_children • au
9
2026-01-25 • via Nuitee
K
King Wa • couple • hk
8
2026-01-22 • via Nuitee
M
mayuka • couple • jp
7
スタッフさんの対応はとても良かったですが、室内のすごしやすさや価格に見合ったルームサービスももっとあってもいいかなと思いました、
Pros:

直近で予約したのにも関わらず、彼の誕生日のお祝いに向けての部屋の装飾や、バースデイカードなどホスピタリティに溢れてました。

Cons:

コンセントが枕物にないのが不便でした、、
価格帯も安くは無いので、ウェルカムドリンクやフードなど朝食ももう少し品質の良いものをとも思いました。

2026-01-21 • via Nuitee
C
Christopher • couple • us
10
Top Notch Hotel!!!
Pros:

From start to finish, the staff were extremely courteous and helpful. Our room was awesome...modern, clean, and very comfortable. Location was excellent also...could walk to most of the attractions we wanted to visit (old ginza street, Karuizawa Shopping Plaza, and other places. The standout though was as mentioned earlier, the staff. Top notch hotel and I will definitely be staying there the next time I am in that town!

2026-01-21 • via Nuitee
S
syoko • couple • jp
10
癒されました。
Pros:

露天風呂でゆっくりと身体も心も癒されました。
空気も水も凄く良かったです。まだ薪木の香りが漂う事でとても良い時間を過ごしました。

2026-01-21 • via Nuitee
S
Shinichi • couple • jp
10
良いホテルです
Pros:

お部屋が広くてゆったり休めた。ディナーがとても美味しかった

Cons:

無し

2026-01-20 • via Nuitee
C
Chong Hing paul • couple • sg
9
Generally good
Pros:

Acceptable

Cons:

Unable to reserve a table for dinner although there are empty tables

2026-01-20 • via Nuitee
C
CHIANG • couple • tw
9
離舊商店街近，附近也有公車站，飯店很美很舒適，服務人員很親切
Pros:

飯店外觀很美，房間也很漂亮，服務人員親切，晚餐好吃

Cons:

無

2026-01-20 • via Nuitee
K
Kaoru • family_with_children • jp
10
Pros:

観光の拠点としてよかった
スタッフの対応も丁寧でした

Cons:

エキストラベットの布団が暑く感じられた
露天風呂のお湯に虫など浮いていた

2026-01-19 • via Nuitee
A
Akari • couple • jp
10
2026-01-19 • via Nuitee
Y
Yoko • extended_group • jp
10
2026-01-19 • via Nuitee
T
Toshiaki • couple • jp
8
2026-01-19 • via Nuitee