TownePlace Suites by Marriott Ontario-Mansfield

Hotels
•
TownePlace Suites by Marriott
8.1 (175 reviews)
1125 Guest Court , Mansfield , us

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable room
Cons:
Cleanliness issues
Disappointing breakfast choices
Closed amenities

Categories

Cleanliness
6.81
Issues with ants and unpleasant odors noted in reviews.
Service
9.78
Staff were friendly and helpful.
Location
9.82
Great room and location with access to food and shopping.
Room Quality
8.27
Room was comfortable but some mentioned the beds were hard.
Amenities
7.8
Indoor pool was closed, leading to disappointment.
Value for Money
7.76
High charges relative to quality and unexpected fees.
Food and Beverage
5.81
Breakfast options were disappointing and did not meet expectations.
Overall Experience
8.78
Mixed experience, with both positives and negatives noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:23

Property Description

Complimentary Breakfast and Free WiFi Access
Start your day right with a delicious breakfast on us, and stay connected throughout your stay with free WiFi access at TownePlace Suites by Marriott Ontario-Mansfield.

Spacious Studios and Suites with Fully Equipped Kitchen
Relax in comfort in our studios and suites, each featuring a cozy living area, fully equipped kitchen, and a dining space. Enjoy premium entertainment on the flat-screen TV with premium channels.

Barbecue Facilities and Fitness Center
Unwind and savor a grilled meal at our barbecue facilities, or stay active at the fitness center. With a pet-friendly policy and a 24-hour front desk, we ensure a seamless and enjoyable stay for all our guests.

Book now for an unforgettable experience at TownePlace Suites by Marriott Ontario-Mansfield.

Important information:

Due to Coronavirus (COVID-19), the pool is closed until further notice and the fitness center has restricted access. For more information, please contact the property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLE

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.1
Based on 175 reviews
Cleanliness: 6.81
Service: 9.78
Location: 9.82
Room Quality: 8.27
Amenities: 7.8
Value for Money: 7.76
Food and Beverage: 5.81
Overall Experience: 8.78
J
Joseph • couple • us
6
2026-05-03 • via Nuitee
R
Rabal-Wyatt • couple • us
7
We had a suite. It was clean and nice
Pros:

Anything that was store bought.

Cons:

The breakfast was undoubtedly the worst I ever had at a hotel that included a breakfast. May I ad the coffee would come under the description as “ mud water”. Thanks for at least having cold cereal.

2026-03-15 • via Nuitee
W
William • solo_traveller • us
4
Cons:

Three day stay, housekeeping did not clean room/provide clean towels once.

2026-01-19 • via Nuitee
A
Angela • family_with_children • us
1
My dad loved and trusted the Marriott name. He would be saddened to see how downhill it has become.
Pros:

We booked a hotel because it had an indoor pool. Upon arrival we were told the pool was closed, that although they said it was 8o% occupied, that they would not give me an upgraded room or a refund due to the pool being closed. That the pool was not guaranteed. Yes they actually said that. Never booking Marriott again.

Cons:

What a shame to lure customers with an indoor pool a not informing you that it isn’t available.

2025-11-10 • via Nuitee
K
Keith • extended_group • us
8
Being was great using booking.com was not. They dodnt send over everything to the hotel and then couldn’t get a hold of
Pros:

Property was great. The booking.com part was horrific. Never use booking again.

Cons:

Booking.com was the only thing that ruined the stay

2025-10-25 • via Nuitee
C
Cynthia • solo_traveller • us
9
2025-10-16 • via Nuitee
S
Steven • family_with_children • us
7
Pros:

The suite was comfortable, albeit a bit small and congested for a suite accommodation.

Cons:

THE BREAKFAST. I skipped and ate at a great local eatery. The choices were unbecoming for a Marriott of this level! Such a disappointment! Instant oatmeal in envelopes. Egg fritattas that looked manufactured in some plant several months ago. Unappealing, unfresh bakery items as well. Come on Marriott, get on the ball!

2025-10-01 • via Nuitee
P
Peter
6
Pros:

Stay was very nice, till check out. Hotel billed me $27 after we checked out. Contacted Hotel , they dont know what i was billed for , they were going to look into it. But never heard back.

2025-08-19 • via Nuitee
G
GEORGE • partner
10
Pros:

Outstanding hotel! Great room, great location. Safe and accessible to food, shopping, and local attractions.

2025-08-17 • via Nuitee
D
David • family
10
Pros:

Staff friendly and helpful

2025-08-17 • via Nuitee
J
jerry
10
Pros:

Everything was great except beds where extremely hard and uncomfortable

2025-08-16 • via Nuitee
K
Karson • family_with_children • us
9
Overall very please for the privacy and the stay for what we paid.
Pros:

Loved the tvs having Netflix! Happy to have remotes that can be cleaned properly. My kids thought the mints in the room were the best thing in the world. Enjoyed the space.

Cons:

Couch was very worn and didn’t have a pleasant smell.

2025-08-06 • via Nuitee
J
Joan • family_with_children • us
7
Mediocre at best.
Pros:

I had to leave by 6am. Breakfast didn't start until 6:30 which was disappointing.

Cons:

The price was outrageous for the quality of the hotel. There were also $80 worth of taxes and fees added to the quote I was given.

2025-07-27 • via Nuitee
S
Shannon
8
Pros:

Would definitely stay again!

2025-07-26 • via Nuitee
T
Tamika • family_with_children • us
7
2025-07-20 • via Nuitee
J
Judith • family
2
Pros:

Ants crawling all over the living room floor and bathroom. Catfood on the floor in the bathroom, smelled like cat urine.

2025-07-16 • via Nuitee
K
Kim
10
Pros:

It was as described and pictured.

2025-06-23 • via Nuitee
4
462oliviae • Family
2
Find somewhere else to stay!!
Pros:

The front desk staff kicked me and my baby out of our room at 11pm because they said my parents’ puppy (parents and puppy were staying in a separate room from me) nipped at someone in the elevator. This was out of characteristic of the dog so I asked to see the video that she said they had proof of. She then threatened me and called the cops on me for asking questions about the incident. She was extremely unprofessional, rude and still did not provide any evidence of an incident happening and no warning given to any of us and left us with no place to stay so late at night. And again this was not even my dog and I had my own room! We were still charged for the night along with additional charges coming through our cards this morning. I will never stay here again and plan on contacting all of their higher ups for treating me and my family this way. We will never stay at this location again and will never stay at a TownePlace Suites again. If I could leave a negative star review I most certainly would. Stay at your own risk because you may get kicked out with no warning and no questions allowed.

2025-06-22 • via Tripadvisor
M
Mahender • review category business travellers • in
9
Superb
Pros:

Good

Cons:

NA

2025-06-10 • via Nuitee
S
Sarah • family with young children • us
10
Exceptional
2025-04-17 • via Nuitee