Grand Aiser Hotel

Hotels
6.5 (443 reviews)
Pozharskogo Street 1 , Almaty , kz
+7 727 396 9999

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Good breakfast quality
Cons:
Very dirty
Old rooms needing renovation

Categories

Cleanliness
4.46
Multiple comments indicate the hotel is very dirty.
Service
7.43
Some issues with service responsiveness have been noted.
Location
8.97
The location is positively mentioned in several reviews.
Room Quality
5.42
Rooms are reported as old and in need of renovation.
Amenities
5.95
Basic amenities reported; some problems with hot water and missing features.
Value for Money
5.41
Guests feel the price does not match the quality.
Food and Beverage
7.46
Breakfast quality is positively noted, but limited variety.
Overall Experience
6.93
Mixed feelings with some positives, but significant issues present.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 17:44

Property Description

Luxurious 4-Star Hotel in Almaty's Cultural Centre

Indulgent Spa and Pool Facilities: Enjoy a rejuvenating experience at our indoor pool and modern spa facilities.

Elegant Dining and Culinary Delights: Delight your taste buds with a rich breakfast buffet and a variety of Kazakh and European dishes in our elegant dining room.

Relaxation and Wellness: Unwind in our large wellness center or stay active with our gym facilities, all while being just minutes away from Almaty's iconic landmarks.

Experience the epitome of luxury and comfort at Regardal Hotel. Book now to secure your stay at our exquisite property near Almaty Central Stadium.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALA

Location

Guest Reviews

6.5
Based on 443 reviews
Cleanliness: 4.46
Service: 7.43
Location: 8.97
Room Quality: 5.42
Amenities: 5.95
Value for Money: 5.41
Food and Beverage: 7.46
Overall Experience: 6.93
D
Darja • couple • ee
5
Decent stay just for a night or two if you booked a tour with a pickup point nearby
Pros:

The location of the hotel is perfect for those who book tours to canyons and lakes. The meet up point is right next to the hotel.
The staff is helpful and friendly. Housekeeping changed our slippers and added more bottles of water, changed bath towels and trash bins.
SPA has really good massage services.
The view from the room is amazing

Cons:

The rooms definitely need some work. The floor is patchy, there is only one usable outlet to just simply charge your phone (in a two person room). The second outlet was behind the counter and was actually ment for the fridge or kettle. Closet doors don’t close properly, the faucet in the bathroom was placed in a wrong position so it caved a hole in the bathroom wall which looks bad. The furniture was falling apart, so there was a random table/chair leg to hold the drawer. The fridge, when plugged in, was annoyingly loud.
Even though the staff was friendly, we requested 2 breakfasts to be packed up because we left at 5am for the tour and could not attend our prepaid breakfast, we received only 1 packed breakfast, but there were 2 of us.
We also got stuck in an elevator 3 times, we informed the receptionist and they were pretty surprised that it happened.
We also used SPA services, which are not included in the price of the stay. 40000kzt for full body massage, spa access and tea. The massage was great, but the SPA…. the pool and jacuzzi were cold, the saunas were constantly “watered” by the staff so they asked to move to a different sauna a few times. The tea that they say is included in the package is ONE teabag in a turkey coffee pot for TWO people.

2026-08-28 • via Nuitee
H
HYMERUS • solo_traveller • ru
10
2026-08-27 • via Nuitee
M
Maikenova • solo_traveller • kz
7
2026-08-25 • via Nuitee
Y
Yerzat • extended_group • kz
1
2026-08-23 • via Nuitee
Гульден • couple • kz
8
2026-08-20 • via Nuitee
A
Aniyozova • solo_traveller • uz
4
Cons:

В номере не работает кондиционер на улице 30 градусов жары.

2026-08-20 • via Nuitee
Александр • couple • kz
1
2026-08-19 • via Nuitee
Алима • solo_traveller • kz
10
2026-08-15 • via Nuitee
B
Bektassov • solo_traveller • kz
8
Pros:

Месторасположение

Cons:

Завтрак можно улучшить разнообразием блюд

2026-08-15 • via Nuitee
Сембиев • solo_traveller • kz
10
2026-08-14 • via Nuitee
Еркебулан • solo_traveller • kz
10
2026-08-04 • via Nuitee
Миржан • couple • kz
6
2026-08-03 • via Nuitee
P
Peng • solo_traveller • ph
5
2026-08-03 • via Nuitee
R
Raikhan • couple • kz
2
Никому не рекомендую. ТВ из 2000. Только каналы и то каждый шипит и картинка то уходит то появляется. Грязно. Сломано. У
Pros:

Ничего

Cons:

Привлекло то что 4 звездочный отель. Думала заселюсь. Схожу в бассейн. Расслаблюсь с дороги. Но нет… спа зона отдельная. Платная не входит в цену. Я когда зашла в номер - мне сказали я еле успела взять последний. Были с дороги уже думаю ладно. Зашла в номер. Запах вони. Ищу думаю где где. Оказывается кто то пописал и не смыл за собой. Запах мочи на весь номер. Мебель очень очень очень уставшая. Все сломано. Стены грязные. 30.000 тг за ночь со скидкой взяли в самый простой номер без окон.

Завтраки - так себе. Кофе аппарат отключен был. Сказали купить можно. Кофе не прилагается. Весь отель кроме лобби зоны - ушатанный.

2026-07-25 • via Nuitee
M
Maxim • solo_traveller • kz
9
2026-07-20 • via Nuitee
Аскар • family_with_children • kz
10
2026-07-16 • via Nuitee
A
ali • couple • ae
1
شكرا
Pros:

الاستقبال فقط

Cons:

دخول الغرف بدون استاذان

2026-07-11 • via Nuitee
Егізбайұлы • solo_traveller • kz
1
2026-07-10 • via Nuitee
Y
Yerkebulan • solo_traveller • kz
6
2026-07-04 • via Nuitee
G
Gudavadze • solo_traveller • ru
3
2026-07-02 • via Nuitee