Hyatt House New York/Chelsea

Hotels
•
Hyatt House
8.5 (2428 reviews)
815 Avenue of the Americas , New York , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable rooms
Good breakfast
Cons:
Uncomfortable sofa bed
Inconsistent room cleaning

Categories

Cleanliness
7.5
There were concerns about room cleaning and security.
Service
9.5
Staff was accommodating and helpful, providing excellent service.
Location
9
Great central location, very accessible to main attractions.
Room Quality
8
Rooms were comfortable and spacious, though one reviewer noted the sofa bed was uncomfortable.
Amenities
8.5
Amenities included a kitchenette and rooftop, though breakfast options were limited.
Value for Money
8
Some felt the pricing was high for the quality of the room and service.
Food and Beverage
9
Breakfast options were praised for variety and quality.
Overall Experience
8.5
Overall positive experience with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:45

Property Description

Central Location near Iconic Landmarks

Spacious Rooms with Modern Amenities

Convenient 24-hour Facilities

Book now for a memorable stay at Hyatt House New York/Chelsea.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Leveled: No
  • Room Max Guests Number: 4
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.5
Based on 2428 reviews
Cleanliness: 7.5
Service: 9.5
Location: 9
Room Quality: 8
Amenities: 8.5
Value for Money: 8
Food and Beverage: 9
Overall Experience: 8.5
J
Jean • solo_traveller • us
10
2026-07-03 • via Nuitee
K
Katarzyna • couple • pl
10
2026-07-02 • via Nuitee
K
Katerina • solo_traveller • gb
10
2026-07-01 • via Nuitee
C
Christian • extended_group • us
10
Loved the location and the staff was very helpful and nice.
Pros:

Great location, great staff

Cons:

Breakfast could be better but good overall

2026-07-01 • via Nuitee
L
Lucas Kendi • couple • br
10
Perfect
Pros:

Everything!
Good view, room very clean, a good space, the bed is very comfortable and big. I don’t have anything to complain. I had an awesome experience.

And for the last, but very important for me is the breakfast. I stayed in another hotel before and my experience with American breakfast wasn’t good. But o Hyatt house was exactly what I was looking for.

Cons:

The breakfast could finish at 10 a.m even during the week .
When you are in vacation sometimes is good to sleep a little bit longer.

2026-06-30 • via Nuitee
Z
zakaria • solo_traveller • ma
10
2026-06-25 • via Nuitee
B
Beverlyn • couple • us
10
Amazing Stay as Always!
Pros:

We had an amazing stay at the Hyatt. This is our second time. We were greeted at the lobby with a smile from Sasha and we were put in a room with a city view as requested. The food at breakfast is always great and the staff are courteous and wonderful. The hotel is really clean and a few steps away from everything. The manager Vonetra is awesome! I would always go back to this hotel and I highly recommend to friends and family.

Cons:

Everything was GREAT.

2026-06-22 • via Nuitee
I
Irit • couple • il
8
2026-06-21 • via Nuitee
R
Romain • family_with_children • fr
9
Excellent séjour à New York.
Pros:

Emplacement très bon, central à Manhattan, beaucoup de choses peuvent se faire à pied depuis l'hôtel.
Chambre très bien, grande, confortable, avec kitchenette.
Petit déjeuner apprécié également tous les matins.
Personnel excellent, service irréprochable.

2026-06-18 • via Nuitee
C
Claudia • couple • co
9
2026-06-18 • via Nuitee
K
Katayoon • extended_group • us
10
2026-06-16 • via Nuitee
M
Michaela • couple • it
4
2026-06-13 • via Nuitee
P
Paulina • couple • pl
3
2026-06-12 • via Nuitee
G
Georgeta • solo_traveller • ro
9
2026-06-12 • via Nuitee
P
Pauline • solo_traveller • fr
9
2026-06-10 • via Nuitee
W
Wallace • extended_group • us
10
Best place to stay in city
Pros:

I love that it was clean, bed were comfortable. The views were amazing.

2026-06-10 • via Nuitee
P
PEDRO • couple • br
8
It´s a good experience
Cons:

I´ve expected for the elevator a lot for checkout. They were used by cleanned staff and there were only two elevators

2026-06-09 • via Nuitee
B
Bruce • couple • au
7
Loved our stay, staff were very helpful and friendly, room view was sensational.
Pros:

Made a request for a room with a view and the view was spectacular.

Breakfast was a great inclusion.

Cons:

Room temperature was very unsettling. One minute freezing cold, next extremely warm. Woke up with sore throat and blocked nose every day.

Breakfast finish time was too early during the week.

2026-06-09 • via Nuitee
C
Carlos • extended_group • es
9
Excelente!! Si volvemos a NYC, volveremos al Hyatt House Chelsea
Pros:

Nos gustó todo, el servicio, la atención, la limpieza, la ubicación, las vistas desde la habitación, el desayuno, la terraza,…

Cons:

Quizás el precio era un poco alto, pero también es verdad que en esas fechas todos los hoteles estaban por las nubes.

2026-06-08 • via Nuitee
B
Bueno Pérez • couple • es
7
Lo peor de la experiencia fue los métodos de pago . Cuando lleguamos al hotel hicimos el pago total de la estancia más u
Pros:

Ubicación , limpieza

Cons:

Desayuno poco variado

2026-06-08 • via Nuitee