Hyatt House New York/Chelsea

Hotels
•
Hyatt House
8.5 (2379 reviews)
815 Avenue of the Americas , New York , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable rooms
Good breakfast
Cons:
Uncomfortable sofa bed
Inconsistent room cleaning

Categories

Cleanliness
7.5
There were concerns about room cleaning and security.
Service
9.5
Staff was accommodating and helpful, providing excellent service.
Location
9
Great central location, very accessible to main attractions.
Room Quality
8
Rooms were comfortable and spacious, though one reviewer noted the sofa bed was uncomfortable.
Amenities
8.5
Amenities included a kitchenette and rooftop, though breakfast options were limited.
Value for Money
8
Some felt the pricing was high for the quality of the room and service.
Food and Beverage
9
Breakfast options were praised for variety and quality.
Overall Experience
8.5
Overall positive experience with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:45

Property Description

Central Location near Iconic Landmarks

Spacious Rooms with Modern Amenities

Convenient 24-hour Facilities

Book now for a memorable stay at Hyatt House New York/Chelsea.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Leveled: No
  • Room Max Guests Number: 4
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.5
Based on 2379 reviews
Cleanliness: 7.5
Service: 9.5
Location: 9
Room Quality: 8
Amenities: 8.5
Value for Money: 8
Food and Beverage: 9
Overall Experience: 8.5
A
Aurelien • extended_group • fr
8
Pros:

L’emplacement de l’hôtel est parfait pour visiter NYC à côté de 2 stations de métro dans la rue des fleuristes, à 30 min max à pied de lieux comme Bryant Park, Hudson Yard, Macy’s / FlatIron… la vue sur l’Empire State et Chrysler des chambres dans les derniers étages est super. L’hôtel est bien insonorisé et permet de ne pas entendre les bruits de la ville. Le petit déjeuner gratuit est correct.

Cons:

La climatisation est très bruyante (mais comme bcp d’hôtels à NYC malheureusement).

2026-06-06 • via Nuitee
A
Anil • family_with_children • it
6
Nice place to stay
Pros:

In a very good location.

Cons:

The staff at the reception would be more wellcoming. There is no complementary water available in the room.

2026-06-06 • via Nuitee
C
Cobo • couple • il
9
מעולה
Pros:

הצוות ממש מעולה !! עזרו לנו בכל דבר ועם רצון רב. חבל שאני לא זוכרת שמות. ארוחה די טובה.

Cons:

בארוחת בוקר לא היו ירקות.

2026-06-06 • via Nuitee
E
Erick Javier • solo_traveller • hn
10
Pros:

El hotel está en muy buenas condiciones. El Personal es muy amable y servicial.

2026-06-06 • via Nuitee
J
Jörg • family_with_children • de
8
2026-06-06 • via Nuitee
N
Nathaniel • family_with_children • us
8
2026-06-05 • via Nuitee
A
Andrea • extended_group • it
9
Soggiorno andato molto bene, da riprendere in considerazione in futuro
Pros:

Posizione e cordialità

Cons:

in realtà nulla, c’è stato solo un piccolo malinteso riguardo una parte della quota che abbiamo dovuto saldare nuovamente. tuttavia la ragazza in reception è riuscita a spiegarci in maniera molto chiara del disguido e abbiamo risolto

2026-06-04 • via Nuitee
M
Marco • solo_traveller • it
9
Pros:

Tutto perfetto: grandezza camera (piu delle aspettative), pulizia, servizio giornaliero super attento. Vista non male, tutto a posto. Posizione ovviamente totale, super comoda
In generale nulla fuori posto, consiglierei

Cons:

Nullam giusto una presa della corrente non funzionava, poco male

2026-06-02 • via Nuitee
D
Debra • extended_group • gb
10
Excellent
Pros:

Breakfast was lovely

2026-06-02 • via Nuitee
X
Xiaomei • couple • cn
8
一次愉快的体验
Pros:

位置极好，到时代广场等地可以走路过去，房内有微波炉电炉等做饭设施，早餐不错

2026-06-02 • via Nuitee
B
Björn • solo_traveller • de
8
Pros:

Super Lage und sehr nettes Personal

2026-06-02 • via Nuitee
C
Connector22563707057 • NONE
10
Nice hotel with perfect location
Pros:

The location is excellent; there are several subway stations right near the hotel, plenty of shopping and dining options, and everything you need is within walking distance. The atmosphere and safety in the area around the hotel are good; we didn’t feel unsafe even at night. It’s a nice neighborhood. The room was spacious enough, clean, and cleaned every day. We also had an incredible view on two sides—One World (downtown) and the Empire State Building. We stayed on the 16th floor and didn’t hear any noise from the street. Breakfast was included in the room rate, which was the hotel’s only minor drawback; the selection was a bit limited, but we found something to eat every morning and had a good meal.

2026-06-01 • via Tripadvisor
J
Jason • solo_traveller • mt
10
Pros:

Perfect location..
Sasha the receptionist went whey over with helping us. We stayed for 15 days

2026-06-01 • via Nuitee
J
José Agustín • couple • es
10
Increíble estancia en el midtown
Pros:

Nos encantó todo en general. La atención del personal de 10, habitaciones amplias, modernas y con buenas vistas. El desayuno es muy bueno, variado y con amplio horario. La ubicación es increíble, en pleno midtown cerca del MSG, Empire State, Flatiron… un gimnasio y terraza en la planta 32 con unas vistas espectaculares! Me he alojado 3 veces en Nueva York y esta ha sido la mejor con diferencia.

Cons:

Nada.

2026-06-01 • via Nuitee
A
Amy • couple • us
8
2026-06-01 • via Nuitee
F
Frank • family_with_children • de
9
Sehr schönes Hotel mit gutem Frühstück und sehr netten Personal
Pros:

Das Personal war Mega freundlich, schöne Zimmer Einrichtung könnte langsam mal wieder erneuert werden aber okay außerdem befindet sich das Hotel in einer top Lage

Cons:

Eigentlich hat alles gepasst

2026-06-01 • via Nuitee
B
Bianchi • family_with_children • it
8
2026-06-01 • via Nuitee
B
bernardino • family_with_children • it
9
Accoglienza e Cortesia, pulizia e comodità, aspetti che mi hanno fatto sentire a casa
Pros:

Posizione centrale e strategica, vista strepitosa , mini appartamento comodissimo e con tutti i comfort, staff Gentile e disponibile, colazione abbondante anche se ripetitiva. Le foto viste su Booking sono corrispondenti alla realtà

Cons:

Il menù della colazione : troppo ripetitivo

2026-05-31 • via Nuitee
C
Cindy Elisabeth J • couple • be
8
Het hotel is ideaal gelegen om Manhattan te bezoeken.
Pros:

Het personeel is heel vriendelijk en behulpzaam. Ook de kamers waren heel proper. Het hotel heeft een dakterras met een prachtig zicht op de skyline van New York. Je ziet de WTC-toren alsook het Empire State Building. 's avonds is het prachtig om alle verlichte gebouwen te zien. Er is ook een metro-station dichtbij wat handig is om de verder gelegen delen te bereiken.

Cons:

Het ontbijt mocht iet 'uitgebreider' zijn. Als je een week er verblijft, dan steekt het wel een beetje tegen aangezien het elke dag hetzelfde is. Er was ook niet echt veel keuze van fruit of yoghurt.

2026-05-31 • via Nuitee
M
Maroš • solo_traveller • sk
9
Pros:

Poloha je vynikajúca, v okolí je viacero metro staníc, hneď oproti McDonald, Starbucks,.... Hotel má perfektný výhľad na Empire state building aj One world, izba bola čistá, pekná, dostatočne veľká.

Cons:

Nábytok na izbe bol trošku starší, stále sa nám otvárala zásuvka. Raňajky mali slabší výber, ale dalo sa najesť.

2026-05-31 • via Nuitee