Hyatt House New York/Chelsea

Hotels
•
Hyatt House
8.5 (2250 reviews)
815 Avenue of the Americas , New York , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable rooms
Good breakfast
Cons:
Uncomfortable sofa bed
Inconsistent room cleaning

Categories

Cleanliness
7.5
There were concerns about room cleaning and security.
Service
9.5
Staff was accommodating and helpful, providing excellent service.
Location
9
Great central location, very accessible to main attractions.
Room Quality
8
Rooms were comfortable and spacious, though one reviewer noted the sofa bed was uncomfortable.
Amenities
8.5
Amenities included a kitchenette and rooftop, though breakfast options were limited.
Value for Money
8
Some felt the pricing was high for the quality of the room and service.
Food and Beverage
9
Breakfast options were praised for variety and quality.
Overall Experience
8.5
Overall positive experience with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:45

Property Description

Central Location near Iconic Landmarks

Spacious Rooms with Modern Amenities

Convenient 24-hour Facilities

Book now for a memorable stay at Hyatt House New York/Chelsea.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Leveled: No
  • Room Max Guests Number: 4
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.5
Based on 2250 reviews
Cleanliness: 7.5
Service: 9.5
Location: 9
Room Quality: 8
Amenities: 8.5
Value for Money: 8
Food and Beverage: 9
Overall Experience: 8.5
L
Lemaire • family_with_children • fr
8
2026-03-13 • via Nuitee
J
Jilary • family_with_children • us
9
2026-03-11 • via Nuitee
F
Fernando • solo_traveller • br
10
2026-03-05 • via Nuitee
T
Tanja • extended_group • de
10
2026-03-05 • via Nuitee
A
Amir • couple • fr
10
De notre séjour on était juste content d’être l’hôtel
Pros:

C’était tout simplement le meilleur hôtel que l’on pouvait espérer ! Le personnel était incroyablement gentil, toujours souriant, serviable et attentif au moindre détail. On se sent accueilli comme un invité spécial dès l’arrivée.

La chambre était impeccable, confortable et très bien équipée. Le service était irréprochable du début à la fin.

Un grand bravo au chef 👨‍🍳 : les repas étaient délicieux, raffinés et préparés avec beaucoup de soin. Chaque plat était un vrai plaisir.

Je recommande cet hôtel les yeux fermés. Une expérience parfaite que je n’oublierai pas !

Cons:

Rien à dire parfait

2026-03-01 • via Nuitee
J
John • couple • us
10
Comfortable
Pros:

Great hotel, very clean and comfortable. Would recommend.

2026-03-01 • via Nuitee
E
Emilie • extended_group • fr
8
Emplacement et chambre très confortable
Pros:

L’emplacement +++, chambre très propre et très confortable. Vue de dingue sur l’ESB depuis la terrasse

Cons:

Les personnels de l’accueil pas très aimables dans l’ensemble

2026-02-27 • via Nuitee
B
Borrelli • extended_group • ar
8
Confortable
Pros:

La atención de la recepcionista Sasha

Cons:

Hay algunos recepcionistas que no hablan español

2026-02-25 • via Nuitee
I
Inez • family_with_children • de
8
Pros:

Super Lage, Frühstück 👍 hilfsbereite Crew
Self Service Laundry

Cons:

Bei lângerem Aufenthalt, wie bei uns fast drei Wochen,zu wenig Stauraum für Kleidung

2026-02-24 • via Nuitee
C
Carina • couple • ar
8
Pros:

Bien ubicado

Cons:

Que los empleados casi todos hablaban solo ingles

2026-02-24 • via Nuitee
J
Juani Rodrigo • family_with_children • ar
9
Muy buena estadía, conformes.
Pros:

Ubicación, instalaciones cómodas. Limpieza y orden de las habitaciones. Desayuno completo, con amplia variedad de opciones.

Cons:

El trato del personal en la recepción a veces no era el adecuado, hubo ocasiones en las que no fueron del todo amables o cálidos. Ejemplo a la hora de recibir paquetes en la entrada o si no te entendían bien para pedir algo extra. Sacando eso, el personal que servía el desayuno era mucho mas servicial y amable que el que atendía en el lobby.

2026-02-23 • via Nuitee
W
Wendy • family_with_children • nl
10
Heerlijk verblijf!
Pros:

Perfecte locatie, heerlijke bedden, fantastisch uitzicht vanaf de 24ste verdieping waar wij sliepen, vriendelijk personeel, een gym met een geweldig uitzicht en een lekker ontbijt!

Cons:

Mijn man vond dat er in de kamer wat meer verlichting had gekund. Ik vond het zo wel gezellig. Maar om iets te vinden was iets meer verlichting wel handig.

2026-02-23 • via Nuitee
S
Sharon • family_with_children • be
9
2026-02-22 • via Nuitee
C
Carol • couple • it
9
Centrale ma non rumoroso
Pros:

La struttura ha una posizione eccellente. Rimane centrale ma non troppo rumorosa. Lo staff é meraviglioso noi abbiamo parlato spesso con Kai e Sasha e sono state sempre super gentili e accoglienti. La palestra all’ultimo piano da paura, con una vista meravigliosa

Cons:

Per essere un tre stelle non ci lamentiamo

2026-02-10 • via Nuitee
G
Gina • extended_group • au
10
2026-01-27 • via Nuitee
N
Nancy • solo_traveller • us
8
2026-01-24 • via Nuitee
A
Ana Lia • family_with_children • ar
10
Excelente! Recomiendo!
Pros:

Ubicación, limpieza, amabilidad del personal, camas y almohadas cómodas e impecables!

2026-01-23 • via Nuitee
T
Thales • couple • br
9
Boa localização e café da manhã.
Pros:

O café da manhã tinha opções variadas e que nos atendeu tranquilamente (iogurte, frutas, cereais, panquecas, ovo, hashbrows, linguiças, bolos, pães, torradeira, café, chá, água, suco). Quarto pequeno, mas padrão dos hoteis da região. Banheiro grande, chuveiro muito bom e com boa pressão. Muitas comodidades no quarto (microondas, frigobar, cafeteira). Vista boa, mas nada espetacular. O terraço possui excelente vista do Empire, além de academia razoável. Equipe prestativa, elevadores rápidos, mercadinho com muitas opções de bebidas. Boa localização, com fast food, farmácias, metrôs e outros estabelecimentos comerciais próximos.

Cons:

nada

2026-01-23 • via Nuitee
T
Taylor • family_with_children • us
10
2026-01-21 • via Nuitee
L
Laura • family_with_children • fr
8
2026-01-21 • via Nuitee