Hyatt House New York/Chelsea

Hotels
•
Hyatt House
8.5 (2528 reviews)
815 Avenue of the Americas , New York , US
+1 212-513-0001

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Comfortable rooms
Good breakfast
Cons:
Uncomfortable sofa bed
Inconsistent room cleaning

Categories

Cleanliness
7.5
There were concerns about room cleaning and security.
Service
9.5
Staff was accommodating and helpful, providing excellent service.
Location
9
Great central location, very accessible to main attractions.
Room Quality
8
Rooms were comfortable and spacious, though one reviewer noted the sofa bed was uncomfortable.
Amenities
8.5
Amenities included a kitchenette and rooftop, though breakfast options were limited.
Value for Money
8
Some felt the pricing was high for the quality of the room and service.
Food and Beverage
9
Breakfast options were praised for variety and quality.
Overall Experience
8.5
Overall positive experience with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:45

Property Description

Central Location near Iconic Landmarks

Spacious Rooms with Modern Amenities

Convenient 24-hour Facilities

Book now for a memorable stay at Hyatt House New York/Chelsea.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Leveled: No
  • Room Max Guests Number: 4
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.5
Based on 2528 reviews
Cleanliness: 7.5
Service: 9.5
Location: 9
Room Quality: 8
Amenities: 8.5
Value for Money: 8
Food and Beverage: 9
Overall Experience: 8.5
N
Natasha • couple • ar
9
Amazing hotel, great location, great value for money
Pros:

The location was incredible in the flower block, minutes away from Madison square garden, flatiron and walking distance to Chelsea/High Line.
Sasha was very helpful throughout during our 15 days stay, Sara was very kind too ♥️

Cons:

One of the receptionists, the Chinese woman of the night was very closed to us needing a late check out with an 8 months old baby. Also breakfast could improve a bit.

2026-10-14 • via Nuitee
M
Miroslav • extended_group • cz
7
Dobrá lokalita, pokoje velmi stíšněné, ale chápu v daném místě, jinak průměr.
Pros:

Lokalite dobrá, vše v dochozí vzdálenosti, snídaně průměr, bez zeleniny, bez sýru atd., malý výběr.

Cons:

Rozhodně větší výběr jídla, bylo to dost ubohé a stále se opakující.

2026-10-08 • via Nuitee
V
Veronica • couple • us
10
It was a very good week long stay. Really enjoyed it
Pros:

The room was perfect. And the front desk were really nice and answered all my questions or calls

Cons:

N/a

2026-10-07 • via Nuitee
T
Teemu • couple • fi
8
Nice hotel with good location and great views
Pros:

Good location and great views from the roof deck.

Cons:

Breakfast was bit limited, e.g. no vegetables, cheese or cold cuts with bread.

2026-09-19 • via Nuitee
S
Simona • family_with_children • de
10
Schönes Zimmer mit fantastischer Aussicht auf das Empire State Building, perfekte Lage, nettes Personal, super Roof Top.
Pros:

Zimmer, Aussicht, Roof Top, Lage.

2026-09-19 • via Nuitee
S
Sonia • extended_group • fr
7
Pas mal
Pros:

Le petit déjeuner et l’emplacement

Cons:

Parfois personnel pas très accueillants

2026-09-18 • via Nuitee
D
David • couple • gb
9
A great hotel in the heart of Chelsea- spotless, lovely staff, great location with lovely breakfast. Would thoroughly re
Pros:

The location was perfect for what we wanted to do/ see. Every member of staff was very helpful, polite , friendly, professional and went out of their way to give assistance- the reception staff/ breakfast staff were superb. The lead receptionist ( we didn’t catch her name) really set the tone and standard of the hotel and Olivia in the breakfast room with her team provide a very nice complimentary breakfast.
The Den room we stayed in was absolutely spotless- well done to the housekeeping team too.

Cons:

Absolutely nothing to dislike.

A thought ….. maybe have a way of asking guests if they need towels/ linen changed every day, as we didn’t require this for a 3 day stay.

2026-09-17 • via Nuitee
P
Paulius • couple • lt
10
2026-09-16 • via Nuitee
T
Tom_Trois_2 • couple • de
10
Sehr gut geführtes Hotel im Herzen von Manhattan
Pros:

Wir waren 3 Nächte in diesem Hotel. Zimmer 10005. Bereits bei unserer Ankunft wurden wir sehr herzlich begrüßt. Der Check-In verlief reibungslos. Das Zimmer verfügte über zwei Queensize-Betten sowie eine kleine Küchenzeile mit Mikrowelle, Kaffeemaschine und Kühlschrank. Das Badezimmer ausgestattet mit einer Badewanne war sehr sauber. Sehr zu empfehlen ist auch das Frühstücks-Buffett. Besonders erwähnenswert sind die sehr freundlichen und fleißigen Mitarbeiterinnen am Empfang, in der Frühstückslounge (Olivia und Carlos) und beim Housekeeping. Die Lage des Hotels ist perfekt, um Manhattan zu erkunden.

Cons:

Es gab nichts zu beanstanden.

2026-09-16 • via Nuitee
D
Dimitrios • solo_traveller • gr
9
2026-09-15 • via Nuitee
A
Aleksandar • couple • es
8
2026-09-15 • via Nuitee
Z
Zuzanna • couple • pl
10
Bardzo dobry hotel w odpowiedniej cenie.
Pros:

Codziennie zmieniana pościel oraz ręczniki. Taras widokowy. Proste ale wystarczające śniadania. Widok z pokoju też ekstra.

2026-09-12 • via Nuitee
D
Dobos • solo_traveller • ro
6
2026-09-10 • via Nuitee
G
Giovanni Maria • extended_group • it
5
Pros:

è stato scelto solo perchè disponibile in quella data

Cons:

colazione PESSIMA !!!!! personale freddo sembrava quasi irritato

2026-09-09 • via Nuitee
C
Carol • extended_group • gb
9
2026-09-09 • via Nuitee
Ágnes • family_with_children • hu
10
Tökéletes választás volt. Mindennel meg voltunk elégedve. Bármikor visszamennénk.
Pros:

A reggeli nagyon jó volt, finom és változatos.
Egyedül egy pici zöldséget hiányoltunk, mert az nem volt.
A szobából a kilátás mesés volt.
A fürdőszoba tágas és jó sok a pakoló lehetőség.

2026-09-09 • via Nuitee
M
Marco • couple • it
9
2026-09-09 • via Nuitee
D
danilogra • family_with_children • it
8
Ottima soluzione per famiglie al centro di NewYork
Pros:

Ottima posizione, centrale e vicino alle stazioni della metro
Colazione ricca e gustosa. Gradita la gentilezza del personale, in particolare di Geovanna (cameriera della sala colazione).
Bella vista dal rooftop
Disponibilità della palestra e attrezzatura

Cons:

Vista dalla camera. (Terzo piano nonostante avessimo chiesto un piano alto)
Qualche errore nel riassetto della stanza.

2026-09-08 • via Nuitee
J
Joana • family_with_children • gb
10
The view of the room was fantastic
Pros:

Better than I expected, everything was great

Cons:

N/A

2026-09-07 • via Nuitee
P
Philippa • couple • us
7
Pros:

Great location, comfortable Ann’s clean rooms, and friendly staff.

2026-09-07 • via Nuitee